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llamatron
1st July 2008, 12:58 PM
I'm waiting on a package from the USA - according to the track and confirm it was delivered yesterday but I was home all day and nothing came, there was also no "come and collect from the post office" cards. I haven't had this problem before - normally when it says it's been delivered, the item has been delivered. What's the deal? Should I call up my local post office and see if they've got it?

iceburn
1st July 2008, 01:09 PM
Hi llamatron,

I've just got my US parcel too.
What's your status like? It should say at Foreign Delivery Unit then it will be in the process of being delivered. I just got my parcel about 30mins ago...so probably be patient. It might come tomorrow?


Label/Receipt Number: EE96 4045 239U S
Detailed Results:
http://trkcnfrm1.smi.usps.com/PTSInternetWeb/images/bullet_circle.gif At Foreign Delivery Unit, June 30, 2008, 10:35 pm, AUSTRALIA
http://trkcnfrm1.smi.usps.com/PTSInternetWeb/images/bullet_circle.gif Out of Foreign Customs, June 30, 2008, 12:42 pm, AUSTRALIA
http://trkcnfrm1.smi.usps.com/PTSInternetWeb/images/bullet_circle.gif Into Foreign Customs, June 30, 2008, 12:27 pm, AUSTRALIA
http://trkcnfrm1.smi.usps.com/PTSInternetWeb/images/bullet_circle.gif Arrived Abroad, June 30, 2008, 12:27 pm, AUSTRALIA
http://trkcnfrm1.smi.usps.com/PTSInternetWeb/images/bullet_circle.gif International Dispatch, June 27, 2008, 3:57 pm, O'HARE APT/CHICAGO
http://trkcnfrm1.smi.usps.com/PTSInternetWeb/images/bullet_circle.gif Processed, June 27, 2008, 3:56 pm, CHICAGO, IL 60666
http://trkcnfrm1.smi.usps.com/PTSInternetWeb/images/bullet_circle.gif Electronic Shipping Info Received, June 26, 2008
http://trkcnfrm1.smi.usps.com/PTSInternetWeb/images/bullet_circle.gif Shipment Accepted; June 26, 2008, 8:27 am, SOMERSET, WI 54025

kurdt_the_goat
1st July 2008, 01:10 PM
I had this happen to me (but it was with a different service, i forget which) .. i called up my local and they hadn't heard of the package.. then an hour later it showed up at the door. Can't hurt to try your local though!

llamatron
1st July 2008, 01:15 PM
Every time I've gotten a parcel from the USA when it says it was "delivered abroad" it literally did show up at my house then. But not this time.

Bullet Delivered Abroad, June 30, 2008, 1:45 pm, AUSTRALIA
Bullet At Foreign Delivery Unit, June 30, 2008, 6:20 am, AUSTRALIA
Bullet Out of Foreign Customs, June 30, 2008, 2:22 am, AUSTRALIA
Bullet Out of Foreign Customs, June 29, 2008, 2:51 pm, AUSTRALIA
Bullet Into Foreign Customs, June 29, 2008, 2:01 pm, AUSTRALIA
Bullet Arrived Abroad, June 29, 2008, 2:00 pm, AUSTRALIA
Bullet International Dispatch, June 27, 2008, 7:59 am, O'HARE APT/CHICAGO
Bullet Processed, June 27, 2008, 7:56 am, CHICAGO, IL 60666
Bullet Acceptance, June 26, 2008, 11:42 am, CHICAGO, IL 60626

iceburn
1st July 2008, 01:26 PM
In that case...i say call your Auspost first and then visit your local post office to ask.

Kyle
1st July 2008, 02:05 PM
I'm waiting on a package from the USA - according to the track and confirm it was delivered yesterday but I was home all day and nothing came, there was also no "come and collect from the post office" cards. I haven't had this problem before - normally when it says it's been delivered, the item has been delivered. What's the deal? Should I call up my local post office and see if they've got it?

Had the same experience last year. The guy from eBay used USPS with tracking. I kept checking Australia Post's tracking everyday and one day it said "delivered" even though I was home that entire day and didn't hear any knock on my door. I called Australia Post and it was useless. The guy was robotic and kinda rude and kept saying according to the system it's been delivered to me, even though I told him how could it have been delivered when I didn't receive it. I made a formal complaint via their email system. I then made another phone call and talked to another guy, this second guy still had no clue but was more helpful and actually got someone else to call me back. Apparently Australia Post used a contractor for my parcel, and they could not record something like "in contractor's hand" in their status so they simply used "delivered" when they passed something to the contractors. The parcel arrived the next day. And they replied my email complaint after about 2 weeks.

iceburn
1st July 2008, 02:07 PM
And they replied my email complaint after about 2 weeks.

+1 to that..had the same bad experience when you're trying to get an immediate answer that takes ages to respond

llamatron
1st July 2008, 02:44 PM
Had the same experience last year. The guy from eBay used USPS with tracking. I kept checking Australia Post's tracking everyday and one day it said "delivered" even though I was home that entire day and didn't hear any knock on my door. I called Australia Post and it was useless. The guy was robotic and kinda rude and kept saying according to the system it's been delivered to me, even though I told him how could it have been delivered when I didn't receive it. I made a formal complaint via their email system. I then made another phone call and talked to another guy, this second guy still had no clue but was more helpful and actually got someone else to call me back. Apparently Australia Post used a contractor for my parcel, and they could not record something like "in contractor's hand" in their status so they simply used "delivered" when they passed something to the contractors. The parcel arrived the next day. And they replied my email complaint after about 2 weeks.

Hmm, this could be it. I'll have to see if it's there when I get home today.

llamatron
1st July 2008, 08:22 PM
^^^ Yep that must have been the deal because it arrived today.

dirge
1st July 2008, 09:51 PM
I just BINed something on eBay over the weekend...

Paypal has sent me five tracking numbers... I'm not really sure wtf the seller was trying to do... I hope I get five parcels! (:

iceburn
1st July 2008, 09:58 PM
sheesh..what did you order? 5 tracking numbers...haha

dirge
1st July 2008, 10:48 PM
I didn't order anything that requires 5 tracking numbers, I can assure you of that.

Pulse
1st July 2008, 11:02 PM
Thought I might share my recent screwy encounters with Auspost...

# Delivered Abroad, July 01, 2008, 11:09 am, AUSTRALIA
# At Foreign Delivery Unit, June 30, 2008, 10:46 pm, AUSTRALIA
# Attempted Delivery Abroad, June 30, 2008, 7:13 pm, AUSTRALIA
# At Foreign Delivery Unit, June 27, 2008, 11:55 pm, AUSTRALIA
# Out of Foreign Customs, June 27, 2008, 2:26 pm, AUSTRALIA
# Into Foreign Customs, June 27, 2008, 2:20 pm, AUSTRALIA
# Arrived Abroad, June 27, 2008, 2:20 pm, AUSTRALIA
# International Dispatch, June 24, 2008, 3:55 pm, LOS ANGELES
# Processed, June 24, 2008, 3:54 pm, LONG BEACH, CA 90810
# Processed, June 23, 2008, 5:32 pm, CITY OF INDUSTRY, CA 91715
# Electronic Shipping Info Received, June 23, 2008
# Acceptance, June 23, 2008, 3:06 pm, SAN GABRIEL, CA 91778

How can they attempt to deliver it at 7:13pm? :confused:

iceburn
1st July 2008, 11:43 PM
amazing...this shows how messed up they can be

ohh i remember now, i had an issue once that had the same problem.
i thought my parcel was lost due to that comment.
the representative from Auspost returned my "angry claim" and said that their current system does not have any other statuses and they had no choice but to put it as a failed attempt (because they have lots of parcel that day to send and couldn't make it for mine).

i told them to go improve their tracking system and stop giving customers false information. looks like a year had passed and they are still using the same...

STL
1st July 2008, 11:50 PM
Australia Post is shocking. They run a sh*t ship and trust me I know. The fact is they just have no incentive to upgrade their backward system b/c they've monopolised the entire system.

Kyle
2nd July 2008, 12:19 AM
I just BINed something on eBay over the weekend...

Paypal has sent me five tracking numbers... I'm not really sure wtf the seller was trying to do... I hope I get five parcels! (:

Reminds me of the time I paid for a can of coke at the vending machine and it gave me 3 cans... :)

dirge
2nd July 2008, 12:24 AM
Reminds me of the time I paid for a can of coke at the vending machine and it gave me 3 cans... :)

Yeah, I'm not sure if 5 of the same pair of shoes will be quite as handy, however :rolleyes:

iceburn
2nd July 2008, 12:29 AM
u'll need 5 pairs of legs then mr caterpillar

griffin
2nd July 2008, 01:44 AM
Maybe you bought the shoes from the mafia, and they are sending them to you, bit by bit... :p

Pulse
2nd July 2008, 10:58 AM
Maybe you bought the shoes from the mafia, and they are sending them to you, bit by bit... :p

They're probably weighed down by all that concrete :D