Robot Kingdom (RK) (Hong Kong) feedback

[kup]

Scratch that, just got an email from bbts saying my preordered UN-07 Bumblebee is instock. :U what a relief!

That's great!

[griffin]

As bad my various experiences have been from ordering from their website (which I will never do again), their ebay store (http://stores.ebay.com/robokingdom?_trksid=p4340.l2563) was a lot more reliable and positive experience.

The "immediate payment" setting prevents you from being able to be quoted a bulk-buy shipping discounted amount, and after I received my 3 toys in the one box, I did have to ask if they were going to refund any of the shipping amount (if a seller forces you to buy the items separately and then sends them all together, it would be nice to have a refund of some or all of the difference - I've seen some sellers state that they won't give a shipping discount if they send items together, so I will space out my purchases to make sure they don't gain extra profit from the postage they are charging me).

To my surprise, they actually responded to my query, and in shorter time than they refund store-ordered items, a third of the total shipping amount was refunded.

Hope this is a regular thing from them, and not just a momentary lapse of concentration.
If so, I'd recommend their ebay store... just not their website store. (I guess they have more accountability on ebay than with their own website)

Their ebay name is Oceankingtoy (http://myworld.ebay.com/oceankingtoy/), and their ebay store is called Robokingdom (http://stores.ebay.com/robokingdom) (minus the T).

[tcyeric]

just to share, i had ordered a Encore Devastator and a Animated Arcee. everything went fine except for the shipping where (to a certain extent its not their fault) the hanging hook of Animated Arcee's card got caught into the windows of my Encore Devastator, other than that everything went well, it helps that they are based in Hong Kong which is nearer to where i live in (Singapore)

[5FDP]

Their ebay name is Oceankingtoy (http://myworld.ebay.com/oceankingtoy/), and their ebay store is called Robokingdom (http://stores.ebay.com/robokingdom) (minus the T).

I've been ordering from them for years and never knew that had an eBay presence as well. I'm familiar with 'Oceankingtoy' because that's what shows on Paypal / credit card whenever I make a purchase. It seems a lot of online companies are doing this these days i.e. having their own web-store as well as using eBay.

[canofwhoopass_87]

Pretty sure their ebay store doesn't have their full inventory on there. Their actual RK store website is probably more up to date too.

Personally I've found them good to deal with, but certainly not perfect.

Low prices, simple and accurate ordering system and quick to rectify any customer related issues. Communication could be a little better though

[griffin]

Their ebay store doesn't have everything, but can sometimes have one-off items no longer on their store site... and if you're lucky, since they often list multiple items in US$ and GBPounds, you can save several dollars if you pick the one with the better current exchange rate.

[Kapryiath]

hey quick question there inventory tagged with re-stock , does that mean its in-stock ready to ship or not :S
http://robotkingdom.com/services/eshop/main.php?action=details&CatType=&II=TFHRSDCCBLASTER&lang=us&CatID=

[griffin]

It just means they got in more stock - The thing to take note though is down below if you can add to cart or it says "in stock". When they sell out it will still say "re-stock" (until they change the page title), but will be "out of stock" at the bottom.

[Kapryiath]

ah crap , so i placed an order through robotkingdom tonight , and paid for it through paypal, not realizing that my paypal hasn't been updated to my new address , so they've received the wrong postal address, i sent an email to the email address noted in there confirmation of order email (info@robotkingdom.com) asking them to change the postal address.. is there any cause for me to worry? its a substantial sized order and i'd hate for it to get sent to my old house!!!!

[griffin]

Keep sending emails to any email address of theirs you can find until you get a reply saying that they acknowledge the address change. It might seem like harasment, but they have your money, so need to be accountable for your business... (their lack of communication was one reason I don't buy from them anymore)

[Kapryiath]

just a quick update :) got a reply from rk earlier today and have since updated my contact details on paypal , and they're waiting for confirmation of the new postal address from them , looks like things are back on track which is good ( seems i almost had a heart attack last night when i realized what had happened!!!)

[Kapryiath]

Order arrived insanely fast after my PayPal botch up was fixed :) posted on Monday arrived here on Thursday! Very happy camper ( considering a second order of I can find anything I want !!)

[Dontuhatepants]

Hey guys,

Wanted to offer up my first experience with rk. Purchased on the 24th. Was at my office today (28th). Extremely surprised. Extremely well packaged (my biggest concern).

Apart from learning a lesson about shipping this kind of thing to the office (see the branding on the delivery box below) this was a really great experience. Will definitely be buying from them again and soon.

Some pics for reference and my haul.

Appreciated the comments already in this thread (and forum). I am a recently new collector (but old school tf lover) and am looking forward to sharing with you over the journey.

http://i.imgur.com/AM8xu.jpg

http://i.imgur.com/pFvDy.jpg

http://i.imgur.com/5fuMb.jpg

http://i.imgur.com/0nXfm.jpg

[Dontuhatepants]

Hmm sorry about the picture sizes. Went to edit but no option? If any mod wants me to fix that up let me know

[kurdt_the_goat]

In case you didn't know, for large packages like that, there's pretty much no reason to ever choose EMS shipping on RK's website, because the option "Registered Air Mail Parcel" will be significantly cheaper and always comes within 3-5 days anyway.

I'm not sure of the reason, but it seems like larger size packages might be cheaper for them to send with the better shipping method. Since their postage costs (to us) are already more than 'actual', they don't bother requesting more money or of course, refunding anyone any difference, but the packages come faster than you'd expect!

[Dontuhatepants]

Handy tip. I think that was what I went anyways due to $ but good advice none the less

[VGMStudios]

Thing is it the cost is over $100 or $200 they have to ship ems.
Well that's what learned from my experience.
Anyways never had a problem with RK. Always professional and nice to deal with. It's like bbts but with cheaper/better prices. :-)

[5FDP]

Received my MP Soundwave today. It was very well packed as per usual and shipping only took about a week. No complaints here :)

[Hursticon]

http://i1032.photobucket.com/albums/a409/Darkone666au/Crap/th_DSCI0019.jpg (http://s1032.photobucket.com/albums/a409/Darkone666au/Crap/?action=view&current=DSCI0019.jpg) http://i1032.photobucket.com/albums/a409/Darkone666au/Crap/th_DSCI0021.jpg (http://s1032.photobucket.com/albums/a409/Darkone666au/Crap/?action=view&current=DSCI0021.jpg) http://i1032.photobucket.com/albums/a409/Darkone666au/Crap/th_DSCI0022.jpg (http://s1032.photobucket.com/albums/a409/Darkone666au/Crap/?action=view&current=DSCI0022.jpg)


Absolutely superb service from RobotKingdom as per usual.

Item was extremely swiftly sent, with Sydney Customs taking longer to handle the package than RK did!
Item was pack supremely safely, which is a trend I've yet to see falter from them


With this particular item I have been greatly looking forward to receiving & RobotKingdom has once again proven that I made the right choice when Preordering this beast all the way back in June 2012. ;):cool:

Highly recommended. :)

[Kazza]

Exactly the same package style as Hursticon for my MP-13. Buy from Robot Kingdom!!!:D

[kaiden]

Adding this to the record

emailed RK on the 9th of January about updating my order to the new address. was told to update my address with paypal. I did so told them and then the 24th came and it was mailed out only to be sent to my old address.

this is the first time they've stuffed up so badly for me. so annoyed.

[stencilator]

In contrast to Kaiden's experience, I had a better than expected one.

I preordered MP Soundwave last thursday afternoon and had it out of the box and playing with it last night. Super fast and perfectly packaged. One very happy camper. :D

[Ozboticon]

I pre-ordered MP 12, 13 & 14 back in June 2012 aswell, from RobotKingdom. It's on its way!!!!! Any day now!! Like Christmas all over again.
Shipping seems to be much faster than other options such as Ebay. Looking forward to spending way too much money with RK over the coming months XD

[Megatron]

I ordered stuff from RK for the first time a few months ago. Since then, my emails were responded to within 24 hours. Just before they shipped my package, they said I needed to have it upgraded to EMS because it was too big. :rolleyes: Once I paid for that upgrade, I received my package a couple of days later (very fast). Also as a side note, they actually asked me if I wanted to be added to their e-newsletter subscription, which I appreciate (unlike bbts who just added my email to their list without asking me first).

The items were well packaged, and all in good MISMB condition (which is important to me). I even got the MP-13 Soundwave Commemorative coin along with the MP, which I was pleased about.

So all in all, my first experience with RK was pretty good.

[kup]

I ordered from RK too but I didn't get the coin. However I was late pre-ordering so that may have been my fault.

[Starscream77]

I am yet to use RK but from what I have read here I am strongly thinking of changing from BBTS.
Assume shipping is cheaper too ?

[Bidoofdude]

I am yet to use RK but from what I have read here I am strongly thinking of changing from BBTS.
Assume shipping is cheaper too ?

Shipping is VERY cheap, especially since it's in HK. They're fast too.
My bbts order took 2 weeks and shipping was a pain for my classics Soundwave.:(
BBTS have very good packaging though.
RK has alright packing but not too spectacular. Basically a hasbro box usually with newspaper, bubble wrap and a couple sheets of foam.:D
Really depends on what you're looking for.:cool:

[KalEl]

I am yet to use RK but from what I have read here I am strongly thinking of changing from BBTS.
Assume shipping is cheaper too ?

RK is cheaper and faster, but all preorders are pay up front, therefore you must commit.

BBTS is a little more expensive but they have the pile of loot system and no commitment preorders which makes them a great choice if you're in no rush a have a few things in your p.o.l to make it worth shipping.
Have a look here: (http://www.bigbadtoystore.com/bbts/content.aspx?content=4&utm_source=Youtube&utm_medium=banner&utm_campaign=KalELofKrypton87)

[VGMStudios]

Same here but mine had the 2 lamborghini's and the coins and extra in the box.
They always package well and ship quickly.

Vgm out...

[danny-boy]

I am yet to use RK but from what I have read here I am strongly thinking of changing from BBTS.
Assume shipping is cheaper too ?

Don't do it. I've just recently moved from Robot Kingdom to BBTS. Yeah it's more expensive and the shipping times are slower but you are paying for the far superior customer service. You have a problem and BBTS are there no questions asked. You can forget about an exchange or refund with RK, unless you paid with PayPal within 45 days, because you're gonna have to apply the dispute option.

[reillyd]

I have had a few order hiccups, with all my items replacedno questions asked, and some microns thrown in as well. RK be good peoples!

[kaiden]

Don't do it. I've just recently moved from Robot Kingdom to BBTS. Yeah it's more expensive and the shipping times are slower but you are paying for the far superior customer service. You have a problem and BBTS are there no questions asked. You can forget about an exchange or refund with RK, unless you paid with PayPal within 45 days, because you're gonna have to apply the dispute option.

yeah they have yet to reply to me regarding the mailing error... almost month ago

[Deonasis]

yeah they have yet to reply to me regarding the mailing error... almost month agoHassle them. I sent 1 email a week to them for a while before they helped me out to replace some broken MPs. RK did not cause these issues but they can send that stock back to takara.

I had to get RK to fix another issue, this time my Amazon MP Sideswipe arrived without the bonus piledrivers. I emailed them about it once and they sent me a tracking number a few days later. I expect them to arrive this week. Whether they have improved their practise, or it was an easy fix, or clearly their packing fault i am not sure but this last issue seems much better handled by RK.

[kaiden]

Hassle them. I sent 1 email a week to them for a while before they helped me out.

My Amazon MP Sideswipe arrived without the bonus piledrivers I emailed them about it and they sent me a tracking number a few days later. I expect them to arrive this week.

yeah, they finally replied the other day and refunded me the postage cost to get it sent to me from my old address. i just wish they'd hurry up and finish overhauling their website and their customer service...

[Kazza]

RK have restocked on MP Sideswipe, Red Alert and Soundwave, but they have hiked the prices on them ridiculously.:eek:

http://www.robotkingdom.com/services/eshop/main.php?action=list&mode=search&keyword=masterpiece&CatType=&CatID=&page=2&lang=us

[Sinnertwin]

RK have restocked on MP Sideswipe, Red Alert and Soundwave, but they have hiked the prices on them ridiculously.:eek:

http://www.robotkingdom.com/services/eshop/main.php?action=list&mode=search&keyword=masterpiece&CatType=&CatID=&page=2&lang=us

Glad i got in early. I see the eBay prices are creeping up to $250+

[Ploughmans Lunch]

RobotKingdom's customer service is really, really weird. Most of the time everything was fine. I had an address to send things to, they sent them, all good.

However, when I needed to change an address, or clarify something, I could send email after email and get no response. The best way to hold them to accounts is to go on Facebook and demand an explanation. Even when they reply to your email you will need to harrass them on Facebook in order to get them to reply to your email and so on.

Basically, have your stuff sorted out because RobotKingdom don't have theirs.

(BBTS, though, were amazing at customer service and I always got prompt and quick replies so it's not that it can't be done. )

[Bidoofdude]

Well, I've ordered only once from RK (Ace Seeker Set) and although no customer service was needed (no issues at all), they shipped very promptly and fast.
I think it took around a week on lowest shipping option for my Seeker set to come in and they packed it quite well.
So yeah, I really like RK and they're nice and cheap, to my liking.:D;)

[5FDP]

On the last two occasions of emailing RK, I received a response from Alice and Daniel within a half hour. No problems here.

[CBratron]

How are these guys on shipping costs? They seemed a bit expensive when I bought United Blurr from them, but that was a while ago.

[Kazza]

How are these guys on shipping costs? They seemed a bit expensive when I bought United Blurr from them, but that was a while ago.

Cost me $16-$17 to get MP-16 delivered and like $30 odd to get something like APS-01 Striker Prime delivered. Its better than ebay postage prices. You also save on multiple purchases.

[Sinnertwin]

Cost me $16-$17 to get MP-16 delivered and like $30 odd to get something like APS-01 Striker Prime delivered. Its better than ebay postage prices. You also save on multiple purchases.

Agreed. I find them quite good. Wish RK would have a PoL system.

[5FDP]

Received my Fortress Maximus yesterday; shipped last Thursday. It was also perfectly packed to avoid damage in transit. Once again, a very happy customer.

[Bidoofdude]

The only flaw I see in the POL is that you might want to get stuff from different places and things might be exclusive to others, which may arise some problems, but it really helps if you're patient and it's always glorious when you receive heaps of things in one gigantic box.:D;)

[reillyd]

So thrilled to get my Fortmax before I would have if it was shipped from BBTS

[Deonasis]

I should have posted earlier and definately taken pics but weeks ago RK sent me the missing piledrivers from MP-Sideswipe. They were packed in the same sized postage box that my MP-Sideswipe came in and it was 99% full of the typical RK styrofoam sheets with a tiny pair of piledrivers in the middle. It was pretty funny, so much that my wife thought i had bought a deluxe size figure when the Fort Max box arrived. Lol :D

[Omega Metro]

Well, I did my first ever Robot Kingdom order 2 weeks ago. And still waiting for it to be delivered.:mad:
Contacted Aust Post and they saying its in Sydney ATM. Why the hell is it going from Hong Kong to Sydney then to Perth? Everything else that I get from Hong Kong normally takes 3 days to get to Perth. Won't be using RK again. My BBTS order was done 1 and a half weeks ago and got it early last week.......brilliant service!

[griffin]

I don't use RK anymore because of their non-existent customer service when something goes wrong, but in that instance, that's the postal service at fault, not RK. The mail service will use any plane available (on the airlines they have contracts with) to fly freight, but only if there is space available (to cost less to the postal service - reserved space would be for more expensive freight options). If there was a full flight on the direct passenger plane to Perth, then it would go to Perth via another destination if it is a cheaper option. All they (foreign postal services) care about it getting the packages to Australia at the cheapest means possible.... then it is the problem of Australia post to deal with it.

Now if RK had charged and promised a shipping option that guaranteed delivering within a set period of time, then they would be paying the postal service to pay airlines and Australia Post to prioritise that package (over regular/economy packages).

[llamatron]

Well, I did my first ever Robot Kingdom order 2 weeks ago. And still waiting for it to be delivered.:mad:
Contacted Aust Post and they saying its in Sydney ATM. Why the hell is it going from Hong Kong to Sydney then to Perth? Everything else that I get from Hong Kong normally takes 3 days to get to Perth. Won't be using RK again. My BBTS order was done 1 and a half weeks ago and got it early last week.......brilliant service!

Yeah that sounds like it's the fault of the postal service... can't really blame it on RK.

[Gouki]

So does Robot Kingdom charge for pre-orders straight away, or do you get charged when the item is released like amiami, amazon, pretty much everywhere?

[5FDP]

So does Robot Kingdom charge for pre-orders straight away, or do you get charged when the item is released like amiami, amazon, pretty much everywhere?

You get charged straight away. I prefer that method cause I know when I'm paying for it unlike release dates which can change and end up clashing with other expenses.

[SharkyMcShark]

Well, I did my first ever Robot Kingdom order 2 weeks ago. And still waiting for it to be delivered.:mad:
Contacted Aust Post and they saying its in Sydney ATM. Why the hell is it going from Hong Kong to Sydney then to Perth? Everything else that I get from Hong Kong normally takes 3 days to get to Perth. Won't be using RK again. My BBTS order was done 1 and a half weeks ago and got it early last week.......brilliant service!

What postage option did you go with? I ordered Springer and Blitzwing on Friday the 26th of April and they arrived on Monday 29 April with EMS shipping

(I live in Perth too).

[Koroboo]

Anyone had any success getting an order aborted or adjusted from RK?

I'm in a position where I've preordered 2 items, but want to 'add' more to it, in order to save on combined postage. I'd made a mistake where I didn't add all 3 in up front...

I've sent an email to the info@rk address, haven't heard back yet but thought I'd see if others had any prior experiences like this.

[Krayt]

I've had them seperate preorders where I didn't not the massive gap in arrival date.

THey refunded the shipping dif and removed the item i asked for, then i placed another order.

I'm pretty sure I've added something to an order too

In other words, they should sort you out

[Koroboo]

Got a response saying they won't add items to orders. Maybe I didn't word it well enough. Oh wells.

[Zippo]

Asked them via Facebook to explain the massive difference in what I pay for postage vs what is on the postage label


Hello,

Thank you for your email.
Let me briefly explain to you about this.

Despite from the shipping cost, there are also other costs included in the parcel. The shipping cost you paid on our website, indeed, should be stated as Shipping and Handling cost.
The handling cost could include the following:
Protection material
Outer Parcel Box
Salary for packing staff
Transportation to post office.

So the shipping cost is not the exact amount printed on the parcel form.
Hope this is able to solve your questions.

Yours Sincerely,
Daniel

[Lordy]

While not a rant against RK postage (which I have not had an issue with) but I have noticed a lot of the current Generations range all come in bundles these days (Springer with Sandstorm and Blitzwing) not separate items. I'm interested in getting Trailcutter, but not with the other TFs RK has him bundled in with

[Sinnertwin]

I think RK's prices are quite reasonable considering an MP03 Starscream posted from Perth to Sydney was, IIRC, $30+. A comparable item, MP03G shipped from RK in Hong Kong is $25USD or $28 AUD.

[kaiden]

So, after the red cassette that shipped with one of my MP Soundwaves was missing a pin to hold his head on, I contacted Robot Kingdom to arrange a replacement. After photos/etc to show the fault, they agreed.

I requested that, as they require returns to be shipped via trackable/insured/etc that the the cost was $xx, they reimburse me or cut their losses on the faulty item they supplied.

They agreed, and after saying a replacement would go out in the next couple of days (which meant I didn't cut my losses with RK and order a replacement cheap off eBay while there was one), and then cut off all communication.

After no less than 5 emails, all rather polite, I hit up their Facebook page (being a public forum) and I finally get a response. They've changed their mind, and now require via letter, me to send the faulty part back. Fine, except for the cost, I might as well just hit up eBay.

I've now told them I'll be taking it to PayPal, and they've got 24 hours before I do so.

Absolutely rubbish customer service. I don't mind slow service. I loathe liars.

I'll happily update this thread with the resolution, and if it isn't resolved easily, you can see the complete BS that RK have tried to shaft me on.

haha yeah i was reminded of my situation - emailed them in May and after a few exchanges and them agreeing to replace the head on my Red Alert - nothing.

edit: thought i was replying to the proper thread http://www.otca.com.au/boards/showthread.php?t=1567 but yeah, they suck.

[millhouse]

edit: thought i was replying to the proper thread http://www.otca.com.au/boards/showthread.php?t=1567 but yeah, they suck.


Totally missed that thread. Did a search and totally spaced it. Apologies mods!

[millhouse]

So, after the red cassette that shipped with one of my MP Soundwaves was missing a pin to hold his head on, I contacted Robot Kingdom to arrange a replacement. After photos/etc to show the fault, they agreed.

I requested that, as they require returns to be shipped via trackable/insured/etc that the the cost was $xx, they reimburse me or cut their losses on the faulty item they supplied.

They agreed, and after saying a replacement would go out in the next couple of days (which meant I didn't cut my losses with RK and order a replacement cheap off eBay while there was one), and then cut off all communication.

After no less than 5 emails, all rather polite, I hit up their Facebook page (being a public forum) and I finally get a response. They've changed their mind, and now require via letter, me to send the faulty part back. Fine, except for the cost, I might as well just hit up eBay.

I've now told them I'll be taking it to PayPal, and they've got 24 hours before I do so.

Absolutely rubbish customer service. I don't mind slow service. I loathe liars.

I'll happily update this thread with the resolution, and if it isn't resolved easily, you can see the complete BS that RK have tried to shaft me on.

[CBratron]

While not a rant against RK postage (which I have not had an issue with) but I have noticed a lot of the current Generations range all come in bundles these days (Springer with Sandstorm and Blitzwing) not separate items. I'm interested in getting Trailcutter, but not with the other TFs RK has him bundled in with

So pick up the lot and pass the savings to other Ozformers.

[griffin]

So, after the red cassette that shipped with one of my MP Soundwaves was missing a pin to hold his head on, I contacted Robot Kingdom to arrange a replacement. After photos/etc to show the fault, they agreed.

I requested that, as they require returns to be shipped via trackable/insured/etc that the the cost was $xx, they reimburse me or cut their losses on the faulty item they supplied.

They agreed, and after saying a replacement would go out in the next couple of days (which meant I didn't cut my losses with RK and order a replacement cheap off eBay while there was one), and then cut off all communication.

After no less than 5 emails, all rather polite, I hit up their Facebook page (being a public forum) and I finally get a response. They've changed their mind, and now require via letter, me to send the faulty part back. Fine, except for the cost, I might as well just hit up eBay.

I've now told them I'll be taking it to PayPal, and they've got 24 hours before I do so.

Absolutely rubbish customer service. I don't mind slow service. I loathe liars.

I'll happily update this thread with the resolution, and if it isn't resolved easily, you can see the complete BS that RK have tried to shaft me on.

A similar problem was what led me to boycott them about 3 years ago (a faulty figure that I wanted to exchange), and I haven't bought from them since.
Since I don't have facebook, they just kept ignoring my emails (I was using 4 different ones of theirs).

They are a registered business that buys from Hasbro, or from a source that buys from Hasbro, so they have the ability to claim back credit from their source for faulty products so that they aren't out of pocket. And any extra shipping that they are liable to cover is just part of the risk of running that sort of business and should be factored into the profit margin. They just don't want the extra hassle of dealing with customers after they've made a sale... but don't realise that looking after your customers after a sale is how you keep your customers coming back.
(like BBTS do)

It's interesting to see that over 10% of people voting here recommend using them due to issues... while another 10% have had minor problems that may or may not have been fixed up. That's like 1 in 4 people not having a satisfactory transaction with RK.
And they were such a great business when they started up.

[millhouse]

A similar problem was what led me to boycott them about 3 years ago (a faulty figure that I wanted to exchange), and I haven't bought from them since.
Since I don't have facebook, they just kept ignoring my emails (I was using 4 different ones of theirs).

They are a registered business that buys from Hasbro, or from a source that buys from Hasbro, so they have the ability to claim back credit from their source for faulty products so that they aren't out of pocket. And any extra shipping that they are liable to cover is just part of the risk of running that sort of business and should be factored into the profit margin. They just don't want the extra hassle of dealing with customers after they've made a sale... but don't realise that looking after your customers after a sale is how you keep your customers coming back.
(like BBTS do)

It's interesting to see that over 10% of people voting here recommend using them due to issues... while another 10% have had minor problems that may or may not have been fixed up. That's like 1 in 4 people not having a satisfactory transaction with RK.
And they were such a great business when they started up.

I'll happily give them the chance to rectify the situation. Failing that, I will do everything I can to get a full refund on my defective merchandise without spending a single dime to do so. If they want it returned, they can damn well pay for it, via the methods they request, and get bent over the counter at Australia Post with the rates they charge.

I've never had an issue with BBTS, and although their prices are higher, it's something I'm more than willing to deal with for prompt response and great customer service without having to resort to a public shaming.

Which will continue if this isn't resolved.

[millhouse]

Issue resolved. They sent out a replacement Frenzy or Rumble (red), and as an apology, packed in a set of 4 gum/candy toys.

A lovely thought, but I'd never buy gum toys, and certainly not after my experience with them - starscream shattered into pieces when assembling, prime's peg busted on assembly, prowl had issues (caused by my misassembly), and tigertrack ended up in the bin in pieces after dealing with the other three.

A nice thought, but eh.

Also: too many hoops to jump through for me to consider RK for a while.

[Sinnertwin]

Received an email stating that MC02 Red Alert wasnt able to be found at their warehouse. Received a refund for item and shipping difference in a day.

[Omega Metro]

My email........

"Hi
Just wondering when my Order **** will be shipped?
Thanks
Me"

Their reply after 2 weeks......

"Hello,
Thank you for your email.
Your order is oversized.
Our staff should have emailed you the details.

Yours Sincerely,
Daniel
www.robotkingdom.com"


And I'm still waiting for the 'details'.:mad: This place really irritates me.

[Megatran]

RK is launching its new website in the next day or two, according to its Facebook page. Its current website is unvailable during this period. Would like to hear your feedback on the new website once it comes online.

[kaiden]

got them like this and missing 1 launcher + 1 streak coin :(

http://i1320.photobucket.com/albums/u528/L45TN7/20131031_134146_zpsc85b4dd9.jpg

[lancalot]

got them like this and missing 1 launcher + 1 streak coin :(


Man your not having any luck hey....any news on the head for MP alert yet?

[kaiden]

Man your not having any luck hey....any news on the head for MP alert yet?

last time they said they would open a case to track it but this was right before they overhauled their website and since then nothing at all. emailed them last night about it and this new problem.

yeah i've been having a streak of problems with RK...

update: this isn't their fault but i had forgotten i also bought the toyota fj cruiser optimus from them as well and assembled it today

http://i1320.photobucket.com/albums/u528/L45TN7/20131101_174118_zps71c18446.jpg

its missing its front roof...

[lancalot]

last time they said they would open a case to track it but this was right before they overhauled their website and since then nothing at all. emailed them last night about it and this new problem.

yeah i've been having a streak of problems with RK...

update: this isn't their fault but i had forgotten i also bought the toyota fj cruiser optimus from them as well and assembled it today

its missing its front roof...

:eek: man your copping it bad with all these QC problem ! :(

[kaiden]

:eek: man your copping it bad with all these QC problem ! :(

yeah and its such a hassle having to deal with an international business to get replacement parts.

[Megatran]

Ive placed an order on RK site earlier this week for in-stock items. I haven't received a confirmation email. Previous occasions I received the confirmation email immediately. Just wondering if anyone who placed an order recently with RK is having the same problem?

The RK site did mention that the email server is temporarily down but that was on Monday (2/12/13)!

[Sinnertwin]

RK doesnt always send confirmation/shipping emails. Has happened to me before a few times, but was sorted out in an email

[Zippo]

Email server is done, so no confirmation or shipping emails at the moment.
However with the new system you do get to see your past and present orders

[Megatran]

Email server is done, so no confirmation or shipping emails at the moment.
However with the new system you do get to see your past and present orders

Ah yes. The Tracking Number is displayed in the Shipping details of the Order in My Account. A nice feature.

[GoktimusPrime]

Just found out tonight that RK no longer accepts orders w/ credit card payments and only deals with PayPal now. A massive kick to the nards for those of us who don't use PayPal. :(

[UltraMarginal]

It's really not hard to set up a paypal account.

[Ravagecat]

It's really not hard to set up a paypal account.

...and its the safest way to pay :D

[Megatran]

Got an email from RK asking me if I wanted to declare the full amount on the parcel for my latest order. :confused: I had the option to declare a 'token' value but that may impact on insurance in the event of a claim. I've never had problems in the past using these guys but this email is making me lost confidence in their ethical practice.

[Ravagecat]

Got an email from RK asking me if I wanted to declare the full amount on the parcel for my latest order. :confused: I had the option to declare a 'token' value but that may impact on insurance in the event of a claim. I've never had problems in the past using these guys but this email is making me lost confidence in their ethical practice.

I think you'll find that a lot of overseas sellers think they are doing you a favour by not declaring the true value of your purchase so you don't incur additional import fees/taxes. However it would probably be in your best interest to tell them to declare the full amount because as you stated if you needed to make an insurance claim for lost or damaged goods you may only be able to recover the amount or a percentage of the amount declared. Keep in mind that purchases under $1000 AUD are tax and duty free so it shouldn't be an issue if you are making regular purchases of a few hundred dollars here and there.

[Megatran]

I asked that my largish order be delivered before Xmas. Here is RK's response:

Dear XYZ,

For delivery before X'mas, Air Mail Parcel to Australia latest date is DEC 10.

However Robotkingdom wants to thank your long time support, your parcel will upgrade to EMS for free.

Merry Christmas!

Best Regards,
Alice


Credit where credit is due. It's welcome news for Xmas. :)

[reillyd]

I'm a loyal RK customer, and have never had a problem before like this.

But I order Horse Starscream to be sent via EMS, so that he'd arrive by Christmas. The box arrived today couriered, but to my horror when I opened it I found it was instead Horse Optimus! I'd had zero interest in another prime repaint (Hasbro one's is superb as is). and I doubt that RK will be able to take action and get it here on time :(

Has anyone ever received a completely different product, or someone else's order? There's a twenty dollar price difference, and he's differently shaped too.

[VERT]

Yeah it happened to me not long ago.

[Megatran]

I'm finding the shipping cost is becoming cost prohibitive with RK. :( Which is a shame because I've never had any issues with them previously. It appeared to coincide with the transition over to the 'new look' online store several months ago. I'm now having to look elsewhere such as Chimungmung, but they don't appear to carry an extensive range of products.

[reillyd]

Well I finally have my Supreme Horse Starscream in hand (which is AWESOME btw), and they had me post the toy to another Australian customer and issued me a credit refund for the postage. While I'm still disappointed it wasn't there for Christmas day, I am impressed with the way they dealt with it and their communication.

Its bad when a company makes a mistake, but very good and reassuring to know that they will remedy it. Definitely keep buying from them as a customer.

[Megatran]

My Hasbro Powermaster OP (with apex Armour) Reissue is packed upside down in the box. I'm not too concerned. It actually looks 'different' through the clear plastic window in the upside down orientation. Double taping doesn't appear to be tampered with. Just wondering if people have experienced this with any TF toy?

[Zippo]

I'm finding the shipping cost is becoming cost prohibitive with RK. :( Which is a shame because I've never had any issues with them previously. It appeared to coincide with the transition over to the 'new look' online store several months ago. I'm now having to look elsewhere such as Chimungmung, but they don't appear to carry an extensive range of products.

I agree, has put me off a few smaller purchases from them for a while
Seems to be because they include extra costs in the shipping

[Kranix]

I too have stopped using RK because of shipping costs and I had bought heaps from there over the last few years.

[i_amtrunks]

I just made a large order (for me) from RK of two waves of deluxes and some voyager generations figures and shipping was decent, but more expensive than it wouldve been 6 months ago for the same size delivery.

Shipping everywhere has gone up alot, maybe to co-incide with the Christmas period, but I doubt it'll go back down.

Shame as the higher shipping now makes many orders cost more than Australian retail which is already too high. (this order made deluxes about AU$26 each and the voyagers $39, so about Big W prices :()

It did arrive quickly, ordered Thursday night, arrived the next Tuesday lunchtime and was packed very well.

[Hursticon]

I too have stopped using RK because of shipping costs and I had bought heaps from there over the last few years.

I'm afraid I've avoided a number of orders since the price increase too. :(

[1AZRAEL1]

As much as people have been avoiding RK, I decided to give em another shot.

From making payment on Tuesday, I received my goods this morning. 3 days is damn good for shipping. Used EMS. Everything is fine, and they even included a stack of DOTM trading cards for free. Quite happy with my order.

[Omega Metro]

As much as people have been avoiding RK, I decided to give em another shot.

From making payment on Tuesday, I received my goods this morning. 3 days is damn good for shipping. Used EMS. Everything is fine, and they even included a stack of DOTM trading cards for free. Quite happy with my order.

3 days!! That's great. I have bought from them twice with each one taking 3 weeks to get to Perth.

[Sinnertwin]

My Movie AD toys came in quickly, about 3 days after placing the order

[Omega Metro]

My order consists of preorder and in stock items. It says on the invoice that all items have been shipped. Would this be correct? There's no tracking number. Do they ship out part orders (in stock)?

[UltraMarginal]

My order consists of preorder and in stock items. It says on the invoice that all items have been shipped. Would this be correct? There's no tracking number. Do they ship out part orders (in stock)?

I'd suggest emailing them to ask, I've never had that before I don't think.

[Megatran]

With my latest order, I received some extra freebies:
DOTM trading cards (48 packs!!!)
DOTM trading card collection album
'3-D' TF card
Kreo TF sticker sheet

Wasn't expecting this so a welcome surprise. :)

[Omega Metro]

My order arrived today. And just like my previous order (which was back in November last year), was all water damaged. It felt 90% dry but was a lot more wet at some point and also smelt all musty. What is with these guys?:mad:
I could complain but would be wasting my breathe.

[MayzaPrime]

My order arrived today. And just like my previous order (which was back in November last year), was all water damaged. It felt 90% dry but was a lot more wet at some point and also smelt all musty. What is with these guys?:mad:
I could complain but would be wasting my breathe.

Man you must have a bad postie... I have never had this problem (or any) and I order from them atleast once a month

[Omega Metro]

Man you must have a bad postie... I have never had this problem (or any) and I order from them atleast once a month

My postie is actually very good. It's the idiot Australian Customs that just let things sit for 5 days before they decide to release it I suspect.

[Oberon Sexton]

Pre-ordered a few items. I asked for a cancellation of one item that was holding up my entire order, and they refunded that item (and partial shipping cost) and sent an email shipping notice. 10 office days later (today) my large package arrived lined with with big sheets of styrofoam and packing "peanuts", along with a generous handful of free TF movie cards and a TF movie 'kids' character sticker sheet.

They're pretty tops in my books. Definitely would do business with them again.

[Sinnertwin]

If they had a system similar to BBTS' PoL i'd be more inclined to purchase from them on a regular basis.
It's annoying when you pay for shipping upfront on a preorder only to have them send it out a day/week before you get notification of your other preorders arriving.

[Omega Metro]

Everything seems to take forever to get to my house when ever it's a RK parcel. Currently on my 6th day in customs waiting for it. All my BBTS orders arrive in a timely manner and go straight through customs process. Must be hell of a lot of dodgy stuff coming from Hong Kong.;)
I always weigh up my options between BBTS and RK when preordering stuff. All because there's no POL.

[MayzaPrime]

Everything seems to take forever to get to my house when ever it's a RK parcel. Currently on my 6th day in customs waiting for it. All my BBTS orders arrive in a timely manner and go straight through customs process. Must be hell of a lot of dodgy stuff coming from Hong Kong.;)
I always weigh up my options between BBTS and RK when preordering stuff. All because there's no POL.

I am the total opposite, it takes forever for my BBTS order arrive and my RK stuff usually gets here fairly quickly.

It must be because we are on opposite side of the country. :D

[reillyd]

RK is quick for me. Just got my Jetfire

[Initial_G]

No issue with RK, just received my Mania King v2 from them after receiving the shipping notification a few days ago on the 29th, received this morning

[Dimi194]

Just got the Breakout Battle from them-postage was fast, it was amazingly packed and they threw in an extra few packs of the DOTM trading cards and some strange other thing from the movie (looks like some kind of display stand?)
Only issue was that I only got is yesterday as the postie never carded me so it was sitting at the LPO from Tuesday! :mad:
Will use them again.

[Thurmus]

My delivery is coming via Hong Kong Post. Can you track it once it has left HK?

Thanks

[Sinnertwin]

My delivery is coming via Hong Kong Post. Can you track it once it has left HK?

Thanks

You sure can. You can use the HK Post link that RK supply or enter the number into Aust Posts tracking service.
It'll say something like "departed for destination" etc
Edit: it also depends on the service you're using if tracking is included or not.

[Thurmus]

Thanks mate. Tried that. It said it left HK on the 23/7. Aus Post has nothing.

I was more wondering if it sat in customs for a while like some people have had happen, if that would be visible.

[xlojnr]

it left in July and you still haven't received it?

What did you order?

[Thurmus]

Sorry. Typo, 23/10. I was looking at the date on an email and typed what I was looking at not what I meant.

[Megatran]

The tracking service is notoriously slow to update. The next update will be to the effect: Arrived at Melbourne.

[TAAUBlaster]

Is anyone else having problems submitting an order at the moment? I keep getting error messages saying "paypal gateway is not accepted - Buyer can't pay"

I've got funds in my paypal account, and using a credit card for the remainder (which is the same as I did previously.) But it still isn't accepting my order.

[reillyd]

My Combiner Wars arrived, after being posted only three days ago.
Their EMS shipping is astronomical, but if you want something for Christmas, it's not too Kate to order !

[MayzaPrime]

My Combiner Wars arrived, after being posted only three days ago.
Their EMS shipping is astronomical, but if you want something for Christmas, it's not too Kate to order !

Man thats quick, I am still waiting for mine :(

[Bidoofdude]

RK have Wave 2 for preorder, set for January and April for TC:

Voyager Motormaster (only bot in W2 so far)
(http://www.robotkingdom.com/pre-order/b0975as01-2.html)
Legends Blackjack and Huffer (http://www.robotkingdom.com/pre-order/b0971as01.html)
Leader Thundercracker (he's been up for a while) (http://www.robotkingdom.com/pre-order/b0972as01.html)
Deluxe Air Raid, Dead End, Breakdown and Offroad (http://www.robotkingdom.com/b1177as01.html)

[kurdt_the_goat]

How's this for strange... i ordered some stuff from RK including LG-11 Chromia ... instead they sent me LG-10 Arcee... that was out of stock when I ordered (and still is)!

Thing is, i wanted Arcee too ... to the point where i've preordered it with a Japanese seller on Rakuten for the second run... and i don't think i can cancel that one.

Anyway i told RK about the mistake and have asked them to send me the correct LG-11, and insisting i keep the LG-10 Arcee since i'm not paying postage back to them :D Let's see what (if anything) they say!

Edit: Well they're making me pay for Arcee, but they're throwing Chromia into my next shipment with no extra shipping cost (if they get it right).

[ampoldj]

Has anyone pre ordered UW04 Guardian/Defensor from RK lately? Is it paid upfront and which Shipping Method can I choose?

[Sunsurge]

I recently received a DX-9 Invisible from Robot Kingdom. It was nicely packed and arrived super quick.

Also in the last week or so I asked to cancel a pre-order of the FT-03c Quakewave. They responded very quickly (within 24 hours) and processed the refund straight away.

Great customer service. I think some local TF stores could learn a thing or two from them...

[DELTAprime]

I ordered a Tiger Track from RK. Turns out that while it looks like one that came from the actual MP12 moulds, it is a lunch time special not official product. RK make mention that it's not entirely official. :(

[DaptoDog]

I ordered a Tiger Track from RK. Turns out that while it looks like one that came from the actual MP12 moulds, it is a lunch time special not official product. RK make mention that it's not entirely official. :(

I ordered it from RK in September last year. It didn't mention anything about it being unofficial. It does say something about Alternate Robot Mode Package in the title of my invoice, I thought that just means its packed in Robot mode rather than car mode. I noticed on their website it is sold out but in the description also doesn't say it's not official. Did they tell that to you in an email? I paid US $100 for the official product, hopefully I didn't get duped.

[DELTAprime]

I ordered it from RK in September last year. It didn't mention anything about it being unofficial. It does say something about Alternate Robot Mode Package in the title of my invoice, I thought that just means its packed in Robot mode rather than car mode. I noticed on their website it is sold out but in the description also doesn't say it's not official. Did they tell that to you in an email? I paid US $100 for the official product, hopefully I didn't get duped.

Hop on over the the KO section of the forum. There's info in there about KO Tiger Track.

[DaptoDog]

Hop on over the the KO section of the forum. There's info in there about KO Tiger Track.

Ah thanks mate. Mine is MISB but has the hologram so I'll assume it's fine.

[philby]

MP Ramjet was my first order from Robot Kingdom and has a factory QC issue. I've read posts on tfw2005 about taking it apart and swapping the wrong parts around to fix it but I don't really feel that comfortable attempting it right now and, well, really I shouldn't have to. What do you think my chances are of getting a replacement? What are RK like to deal with about these things? Thanks :)

[drifand]

MP Ramjet was my first order from Robot Kingdom and has a factory QC issue. I've read posts on tfw2005 about taking it apart and swapping the wrong parts around to fix it but I don't really feel that comfortable attempting it right now and, well, really I shouldn't have to. What do you think my chances are of getting a replacement? What are RK like to deal with about these things? Thanks :)

What if you replaced and is still the same thing? As this seems to be a wide issue not just one offs.

[DarkHyren]

MP Ramjet was my first order from Robot Kingdom and has a factory QC issue. I've read posts on tfw2005 about taking it apart and swapping the wrong parts around to fix it but I don't really feel that comfortable attempting it right now and, well, really I shouldn't have to. What do you think my chances are of getting a replacement? What are RK like to deal with about these things? Thanks :)I think I've only ever needed to contact RK about an issue once, they were very helpful and easy to deal with so I'd say send them an email explaining the issue, it seems to be a widespread one so yours probably wont be the only email they get.
The only thing I will say is give them a little time to get back to you, from my dealings they were a little slow replying, but they do reply sooner rather then later

[philby]

What if you replaced and is still the same thing? As this seems to be a wide issue not just one offs.

yeah i know... :/ maybe it would be better to try and fix it myself!


I think I've only ever needed to contact RK about an issue once, they were very helpful and easy to deal with so I'd say send them an email explaining the issue, it seems to be a widespread one so yours probably wont be the only email they get.
The only thing I will say is give them a little time to get back to you, from my dealings they were a little slow replying, but they do reply sooner rather then later

sure. I emailed them anyway just to see what they would say, came back to me pretty quickly asking for some more details and photos so we'll see what they say next and if any others have mentioned the same thing.

[prjkt]

They were pretty good when I emailed them about my broken Silverbolt (combiner head broken) and sent me a replacement torso section of a Silverbolt.

[Darkness]

Mp dirge arrived this morning. As usual, great service no fuss from robotkingdom

[MayzaPrime]

So I am back on the RK train... get this, I ordered MP Cheetor and MP Primal and get this they were shipped on the same day. It was amazing :p:D

[nsm034]

Just got a delivery from them ordered May 25th. Great service alright

[Initial_G]

yeh, I'm happy with RK (and Chimungmung, TF-Direct), I got my LG-42 from them in 4 days of release. It's true they they have higher shipping, but they also give u multiple options, so u can always go for the cheapest one.

Must say it's good to not have to worry about delays, I get to enjoy a new toy and have peace of mind to boot. How collecting is suppose to be I guess

Thinking about getting future TT Legends releases from them

[DaptoDog]

Received my Dirge order last week. As usual, impeccable packing (best in the biz) and great service. They are not the cheapest but you get what you pay for.

[Nevac]

Received Inferno, Grapple and Dirge today both Inferno and Dirge are excellent. Placed order on 28/05/17 with them shipping on the 30th as they asked me if I wanted the full value of the items disclosed.

Unfortunately the box for Dirge looks like it has been opened or the tape at least torn with some of the box art stuck to the tape and there is also a tear in the flap. I'm not too fussed since I don't collect MP's for the box appearance but it is notable.

Upon inspection and transformation of Dirge I've discovered that one of his leg jet thruster is extended further then the other one thus making him stand lopsided in robot mode it is particularly annoying and I have not been able to even out the thrusters to enable him to stand properly.

[Verno]

I've got a tracking number from RK. Do we know which company they use to ship items?

[Sinnertwin]

Hong Kong Post from memory
Try this & see if it's active

http://www.hongkongpost.hk/en/mail_tracking/

[Verno]

Hong Kong Post from memory
Try this & see if it's active

http://www.hongkongpost.hk/en/mail_tracking/
Marvellous stuff! Much obliged!

[Sunsurge]

So I ordered Toys Alliance MAS-01 from RK and have hit a snag. According to it's tracking no. it is stuck in limbo and hasn't moved for almost 4 weeks.

TNT gave me a call a few days ago asking for a Con-note & Invoice but Robot Kingdom says there is no Con-note and they don't ship items with an invoice. So it seems I am somewhat stuck in the middle between the two.

And I have to say that RK have not been overly helpful, it feels like they're palming me off and trying to get me to sort it out. Not happy after paying $70USD for EMS shipping.

[Tober]

So I ordered Toys Alliance MAS-01 from RK and have hit a snag. According to it's tracking no. it is stuck in limbo and hasn't moved for almost 4 weeks.

TNT gave me a call a few days ago asking for a Con-note & Invoice but Robot Kingdom says there is no Con-note and they don't ship items with an invoice. So it seems I am somewhat stuck in the middle between the two.

And I have to say that RK have not been overly helpful, it feels like they're palming me off and trying to get me to sort it out. Not happy after paying $70USD for EMS shipping.

What do you mean by "limbo"?

Ultimately it is uo to RK to sort it out, or you can go through PayPal.

[Sunsurge]

What do you mean by "limbo"?

Ultimately it is uo to RK to sort it out, or you can go through PayPal.

Well by "limbo" I mean the package is stuck somewhere between RobotKingdom and my house.

TNT are telling me that they cannot process the delivery of the item because it has no Con-note. Alice at RobotKingdom told me: "There is no Con-note, and I cannot help for this issue".

I forwarded that on to TNT and TNT have said that is not correct. Items must have a Con-note and cannot be delivered without one.
So it seems RobotKingdom have stuffed up after charging me $70USD for shipping and are now trying to wash their hands of it.

I have an e-mail trail from Alice & Cherrie at RK. Happy to post here as evidence for all to see.

It'll be 4 weeks tomorrow that the item left Hong Kong. I have had no experience like this before. Is a Paypal claim the best option or is there something else to try?

[Tober]

Well by "limbo" I mean the package is stuck somewhere between RobotKingdom and my house.

TNT are telling me that they cannot process the delivery of the item because it has no Con-note. Alice at RobotKingdom told me: "There is no Con-note, and I cannot help for this issue".

I forwarded that on to TNT and TNT have said that is not correct. Items must have a Con-note and cannot be delivered without one.
So it seems RobotKingdom have stuffed up after charging me $70USD for shipping and are now trying to wash their hands of it.

I have an e-mail trail from Alice & Cherrie at RK. Happy to post here as evidence for all to see.

It'll be 4 weeks tomorrow that the item left Hong Kong. I have had no experience like this before. Is a Paypal claim the best option or is there something else to try?

That's a shame, Alice has helped me out a few times with faulty products and sourcing replacement parts. :(

My advice is to give them all due warning and then proceed with a PayPal dispute if you have to.

[Sunsurge]

That's a shame, Alice has helped me out a few times with faulty products and sourcing replacement parts. :(

My advice is to give them all due warning and then proceed with a PayPal dispute if you have to.

Thanks a lot for the advice, Tober. I have advised both RK & TNT of exactly that and if the package hasn't been received by COB tomorrow, then I'll be making a claim thru PayPal.

I'm done with RobotKingdom that's for sure.

[UltraMarginal]

I'm surprised the shipment was picked up without a consignment note, I was under the impression that the courier would not accept a package without one. that's certainly been my experience in the past.

[Sunsurge]

Man I am getting so incredibly annoyed at Robot Kingdom's laziness and incompetence. I forwarded all the e-mails I have from TNT which explained that the package can't be processed without a Con-note & Invoice.

RK's repsonse? Asked me to "simplify the case" and explain why it is being held by TNT. So even though RK charged me $70USD in shipping & handling fees, now they expect me to sort out the delivery problems as well.

I told them firmly (but still politely enough) that it is up to them to sort out and if I don't receive the parcel by tomorrow, I will lodge a claim thru PayPal. IMO 4 weeks is more than enough time for an EMS parcel to make it from Hong Kong to Adelaide.

[hYpNoS]

Wow after reading all of this I'm amazed my mp dirge and mp thrust came in without tracking :eek:

[Deano85]

Just ordered MPM-3 Bumblebee from Robotkingdom. Have ordered plenty of stuff from them in the past with no issues.

[Ralph Wiggum]

Just made my first order with RK with MP Dirge. Ordered during my lunch break and was sent by close of business, which was damn impressive. I went with air mail so lets see how long that takes. It was still pricier but it was more of a test buy and I'd rather pay more for good service.

[Omega Metro]

Just made my first order with RK with MP Dirge. Ordered during my lunch break and was sent by close of business, which was damn impressive. I went with air mail so lets see how long that takes. It was still pricier but it was more of a test buy and I'd rather pay more for good service.

You are lucky. My order from the 28th is still processing because they can't find an item I purchased. They asked if I wanted to swap for a different item, which I did. They have been silent ever since. They are always great......until something goes wrong, then they don't want to know about it.

[ampoldj]

Just made my first order with RK with MP Dirge. Ordered during my lunch break and was sent by close of business, which was damn impressive. I went with air mail so lets see how long that takes. It was still pricier but it was more of a test buy and I'd rather pay more for good service.

Was that the 36.71usd shipping option? Can you let me know how long it takes as i may be going the same path with Dirge.

[CoRDS]

i had TR tripticon ship last week. was posted on friday and arrived on monday

[Ralph Wiggum]

Was that the 36.71usd shipping option? Can you let me know how long it takes as i may be going the same path with Dirge.

Yep that's the one, airmail not EMS. I shall definitely provide feedback :)

[BlitzKing]

Received my Dirge and Starscream reissue on Monday only took 5 working days from payment. Glad to finally receive some MP's without any sort of delaying tacktick or drama, it has been too long.

[micfox001]

Have not tried the Robot Kingdom yet.. The postage is quite pricy...

[Omega Metro]

You are lucky. My order from the 28th is still processing because they can't find an item I purchased. They asked if I wanted to swap for a different item, which I did. They have been silent ever since. They are always great......until something goes wrong, then they don't want to know about it.

Guess what? I'm still waiting for them to ship this order. I've sent 2 emails with no response. :mad:

[Omega Metro]

Have not tried the Robot Kingdom yet.. The postage is quite pricy...

Yes it is expensive BUT they do pack it extremely well.

[CoRDS]

Yes it is expensive BUT they do pack it extremely well.

and you get free transformer dark of the moon trading cards thrown in , the kids love opening that crap ;)

[spiderken17]

Got my MP Dirge on Monday and only ordered it last week. packed well, I am very happy.

[BlitzKing]

and you get free transformer dark of the moon trading cards thrown in , the kids love opening that crap ;)

Lol. I noticed that, not exactly sure what to do with all those cards.

[Omega Metro]

Lol. I noticed that, not exactly sure what to do with all those cards.

I got the DOTM trading card folder thing to put my cards in in my last order.

[Ralph Wiggum]

My MP Dirge arrived today. Ordered 4th July so taking the airmail option to Perth takes about 2 weeks. EMS was an extra $10 and I assume halves the time, all up not too shabby.

Item well packed with a bunch of DOTM card packs thrown in. I'll just pass them on in the items I'm selling on my page *cough*

[ampoldj]

My MP Dirge arrived today. Ordered 4th July so taking the airmail option to Perth takes about 2 weeks. EMS was an extra $10 and I assume halves the time, all up not too shabby.

Item well packed with a bunch of DOTM card packs thrown in. I'll just pass them on in the items I'm selling on my page *cough*

Just ordered Dirge as well today for $243 hope everything goes well

Edit received already today 8th August. Just a week since they posted it using Air Mail :D

[UltraMarginal]

Lol. I noticed that, not exactly sure what to do with all those cards.

I'll take them off your hands. I have family in Brisbane you can send them to, I'll cover your postage costs.

I've received so many for free that I kind of want to complete the set if I can, without too much expense.

[ampoldj]

just checked the MP Dirge i got from RK. Top of the box has been opened. If they cut the tape and double taped it i may let it slide but looks like tape has been pulled tearing the box. :mad: this may be my first and last

Edit: top of the box is crushed as well with some tear inside...

[Ralph Wiggum]

Jesus looks like you got sloppy seconds. You a MISB collector?

[ampoldj]

Jesus looks like you got sloppy seconds. You a MISB collector?

For the seeker yes i just actually wanted to complete them at the moment and leave them MISB. I stated in the notes for a mint box and this is what i get. Should have went with Nippon Yasan for $3 more if i knew RK can be this crap

[philby]

hmm interesting, mine should hopefully be here by the end of the week, i will check to compare. i did not make any special requests regarding box though.

[DaptoDog]

For the seeker yes i just actually wanted to complete them at the moment and leave them MISB. I stated in the notes for a mint box and this is what i get. Should have went with Nippon Yasan for $3 more if i knew RK can be this crap

That's a shame, I have always gotten really nice boxes and the best packaging from RK. Unfortunately no-one guarantees box condition except for say BBTS when you pay extra for collectors grade.

I ordered doubles of Dirge from RK in May just before it was released and requested mint boxes. They actually emailed me to say they couldn't guarantee this and asked was I ok to continue the order on that basis. I said yes and it all worked out ok. It seems like given it is now August, they have a lower inventory and so the boxes are less likely to be minty. Unfortunately this is another side effect of the PC bungle where we all had to scramble to order elsewhere.

[ampoldj]

I understand that this may be one of the few stocks left so im not really expecting a very minty box but still i dont't think they should be sending opened boxes without letting the customer know. I already messaged them saying they have sent me an opened box which took them 2 days to process the item and still this is what i get? :confused:

Yes i also just got refund from that company so i ran to RK immediately for Dirge, but given this situation is just cutting all my interest in this hobby :(

[Initial_G]

just checked the MP Dirge i got from RK. Top of the box has been opened. If they cut the tape and double taped it i may let it slide but looks like tape has been pulled tearing the box. :mad: this may be my first and last

Edit: top of the box is crushed as well with some tear inside...

Damn that sucks. I got my Dirge from RK a wk ago and it was pristine .. was there maybe a random customs check along the way somewhere?

[drifand]

Take note though, Customs are allowed to open your seekers without your consent. Mine was opened for a Starscream.

[ampoldj]

Damn that sucks. I got my Dirge from RK a wk ago and it was pristine .. was there maybe a random customs check along the way somewhere?


Take note though, Customs are allowed to open your seekers without your consent. Mine was opened for a Starscream.

I dont think customs opened this as RK already replied my query:

"Thank you for your email.
It is very common for the factory to carry out random quality check before shipping out the item.
Unless otherwise specify, we did not opened the item before shipping out.
The MP-11ND is brand new from original carton box."

So is it a blame to Takara or Hasbro Asia? Well nevermind that is it good bye RK should have paid a bit more at Nippon Yasan

[philby]

I dont think customs opened this as RK already replied my query:

"Thank you for your email.
It is very common for the factory to carry out random quality check before shipping out the item.
Unless otherwise specify, we did not opened the item before shipping out.
The MP-11ND is brand new from original carton box."

So is it a blame to Takara or Hasbro Asia? Well nevermind that is it good bye RK should have paid a bit more at Nippon Yasan

It is blame to the factory. This has nothing to do with the shop. It could happen from any store, whether it is RK, NY or HLJ.

[Ralph Wiggum]

Still, knowing collectors and the target audience, it is good practice to ask the customer if they want a damaged box. Even Australia's Shittiest Retailer(TM) states on their website if certain products have damaged boxes.

[ampoldj]

It is blame to the factory. This has nothing to do with the shop. It could happen from any store, whether it is RK, NY or HLJ.

From what i know factory cut the tape and tape it again that is why there are double taped items. I have never had any MP box delivered to me where tape has been torn just this one. I know this happens with MPs sold at TRU as ive seen almost all on clearance had the tape torn and retaped by TRU.

[philby]

My MP Dirge arrived from RK and it looks fine to me regarding tape etc. You may have just gotten unlucky?

http://i.imgur.com/8Y3HguY.jpg

http://i.imgur.com/sHY5eSV.jpg

[bowspearer]

First time dealing with RK and it wont be my last. Just bought a PC-15 upgrade kit from them last Thursday and it's already arrived here from HK. Can't fault the service in the slightest and will happily deal with them again.

[ampoldj]

My MP Dirge arrived from RK and it looks fine to me regarding tape etc. You may have just gotten unlucky?


Yep unlucky first timer. Your box looks A OK as well come to think it took them two days to ship mine (which I understand since it aint EMS)

http://i1083.photobucket.com/albums/j400/John_Paul_De_Jesus/IMG_8609_zpshmghqgbo.jpg (http://s1083.photobucket.com/user/John_Paul_De_Jesus/media/IMG_8609_zpshmghqgbo.jpg.html)

[hYpNoS]

Take note though, Customs are allowed to open your seekers without your consent. Mine was opened for a Starscream.

How do you mean by this exactly?

Ordered some gundam model kits from long ago and customs did a check, had the letter in there saying they've done an inspection and the model kits box was scratched like they flung a box cutter over the top and a tear mark across the sides as if they stuck some tape on the side of the model kit's box and just went TEEEAAAARR

They...can't get consent, they just carry on their checks and inform you after they've done it, I'd of course say no lol.
Of all the things to check they check a bunch of plastic sprues, truly a random search as any

[Megatran]

Yep unlucky first timer. Your box looks A OK as well come to think it took them two days to ship mine (which I understand since it aint EMS)

http://i1083.photobucket.com/albums/j400/John_Paul_De_Jesus/th_IMG_8609_zpshmghqgbo.jpg (http://s1083.photobucket.com/user/John_Paul_De_Jesus/media/IMG_8609_zpshmghqgbo.jpg.html)
I'd be peeved too. :(

[Borgeman]

How do you mean by this exactly?

They could in theory completely open the packaging if they suspect the contents are illegal, though I assume they'd only go that far if any scans on it revealed a shape/material that warranted a physical inspection.

Most of the time it would just involve them opening the shipping box and confirming there's nothing carefully placed inside.

[Dimi194]

Got send W1 TLK BB instead of W3... so waiting for an email response. As long as they replace it I don't mind, I'm just worried if I have to send it back first they'll sell out of the BB I ordered :'(

[Seraphim Prime]

Got send W1 TLK BB instead of W3... so waiting for an email response. As long as they replace it I don't mind, I'm just worried if I have to send it back first they'll sell out of the BB I ordered :'(


I read this and was worried the same thing would happen to me!

Fortunately for me, I had no issues.

It might be an isolated case. Hopefully you get a good response from them!

[UltraMarginal]

I made a large order with them a few weeks ago, a lot of it is still on pre-order. they emailed me and asked if they could ship it in two separate shipments because the shipping method I picked didn't allow for the total volume of stuff I ordered. I said that would be fine. so they shipped half of my order, there is still some in-stock stuff with them waiting for the remainder of my pre-orders.

It took just a matter or days, was well packed, came with a hand full of those DoTM trading cards and I now have half of my order in hand.

Excellent service especially since there was no extra charge to send it in separate lots.

[Dimi194]

Update to BB; after a few emails they said I didn't even have to return the mistake one and they'll ship the new BB with my Dragonstorm... so assuming that happens we should be all good!

[yoshi594]

Got my dinobot. came pretty quick. also got a free DOTM card folder and some dotm cards are per usual (surprised they still have these things lol)

[Galvatran]

Got my dinobot. came pretty quick. also got a free DOTM card folder and some dotm cards are per usual (surprised they still have these things lol)
RK must have a warehouse full of them... that hardly anyone wants.

[DaptoDog]

RK must have a warehouse full of them... that hardly anyone wants.

Hey I want them! My son is collecting them and he needs that folder too. All the cards have been from what they throw in but they have never put the folder in. Would put another order in for the upcoming masterpiece releases but was hoping the A$ would show some life first.

[MayzaPrime]

Hey I want them! My son is collecting them and he needs that folder too. All the cards have been from what they throw in but they have never put the folder in. Would put another order in for the upcoming masterpiece releases but was hoping the A$ would show some life first.

Just hit them up in the extra info section. I did, I said 'Hey RK, been a long time customer so I need somewhere to store the cards any chance you can chuck in a folder with this order', and they did.

[UltraMarginal]

Hey I want them! My son is collecting them and he needs that folder too. All the cards have been from what they throw in but they have never put the folder in. Would put another order in for the upcoming masterpiece releases but was hoping the A$ would show some life first.


Just hit them up in the extra info section. I did, I said 'Hey RK, been a long time customer so I need somewhere to store the cards any chance you can chuck in a folder with this order', and they did.

ditto

[DaptoDog]

Just hit them up in the extra info section. I did, I said 'Hey RK, been a long time customer so I need somewhere to store the cards any chance you can chuck in a folder with this order', and they did.

Thanks mate I'll definitely give it a shot. I'll let you know when I'm looking to place an order in case you want anything ordered too.

[Galvatran]

If my memory serves me correct, they throw in the TF Movie card folder when you spend over US$300 in one order.

[CoRDS]

If my memory serves me correct, they throw in the TF Movie card folder when you spend over US$300 in one order.

they might have in the past but i didnt get one with my ultimetal magus

[Thurmus]

I went on their website and it appears broken. I couldn't remember my account password and the email it sent didn't take me to where I can change it. Has anyone else had problems?

[The Letter M]

I went on their website and it appears broken. I couldn't remember my account password and the email it sent didn't take me to where I can change it. Has anyone else had problems?

Yeah. It's broken with a bunch of 403 errors. HK is a couple of hours behind our East Coast and most shops open a little later. I reckon it will be sorted a bit later today.

[graza78]

Is their shipping normally pretty high? I wanted to order a PotP deluxe but they want $33 usd to ship it to WA.

[yoshi594]

Is their shipping normally pretty high? I wanted to order a PotP deluxe but they want $33 usd to ship it to WA.

if it's too high, they'll refund the difference. Did that with my dinobots :D

[DaptoDog]

Is their shipping normally pretty high? I wanted to order a PotP deluxe but they want $33 usd to ship it to WA.

Shipping is very high on single items. If you try adding things to the order you will see the incremental shipping is very low. So it pays to order a number of items together or group order.

[UltraMarginal]

Their shipping has become very high over the last five or so years. I only ever buy from them if I have a bunch of things to order, otherwise I can nearly always find something cheaper elsewhere when you take shipping into account.
I've never had shipping refunded.

[Galvatran]

Shipping cost is high in part cos RK adds foam liners to the shipping box & higher grade of paper board box from my experience.

They also throw in good-for-nothing DotM trading cards, except for this guy. :p

they might have in the past but i didnt get one with my ultimetal magus

[graza78]

Just tested Blitzkrieg shipping cost, $80 USD!!! What the!?!?

[DaptoDog]

Just tested Blitzkrieg shipping cost, $80 USD!!! What the!?!?

That appears....excessive. That's the EMS rate, I usually go the cheaper registered air parcel that is priced at US$66 for that figure. Can you bundle it with any other figures - that will help with the shipping cost quite a bit.

[graza78]

I added Potp deluxe novastar, went up to $94 usd shipping. That is insane, who buys from these guys?!?

[Galvatran]

I added Potp deluxe novastar, went up to $94 usd shipping. That is insane, who buys from these guys?!?
Not Bossbot. :D

[hYpNoS]

I added Potp deluxe novastar, went up to $94 usd shipping. That is insane, who buys from these guys?!?
*raises hand*

Only if I can't get it elsewhere or feel that way, thankfully amazon is being more and more helpful, would have charged in for that nemesis prime otherwise from rk and lost a hand and foot for it lol

[DaptoDog]

*raises hand*



I do too! I value their excellent packing, service and certainty of delivery. Never been let down by them.

They are not always ridiculous on the shipping. I've got 2x Golden Lagoon Optimus and 2x MP-17+ Prowl in my cart and the Registered Air Parcel shipping is US$75, that's only US$9 more than the quote for one Blitzkrieg. The more you add the better it gets on average shipping per unit basis. For example adding another 2x Prowl only adds US$12 to the quote. That's why it's best to order in bulk.

[DaptoDog]

Has anyone successfully cancelled a pre-order with RK?I recently made two pre-orders and they quickly agreed to combine them. However, I then requested to cancel one of the items I pre-ordered and they have not responded to multiple emails.

It states in their policy that this is allowed and it's the first item I've ever sought to cancel. I'm even saying that I wish to put in another order separately such that I will still be spending more with them so I am surprised, they are usually very good to deal with.

[Raider]

Has anyone successfully cancelled a pre-order with RK?I recently made two pre-orders and they quickly agreed to combine them. However, I then requested to cancel one of the items I pre-ordered and they have not responded to multiple emails.

It states in their policy that this is allowed and it's the first item I've ever sought to cancel. I'm even saying that I wish to put in another order separately such that I will still be spending more with them so I am surprised, they are usually very good to deal with.

I've always found them pretty good at responding to requests to vary items after purchase. Never had an issue with them agreeing to cancel a pre-order or replace one purchase for another.

They also normally reply within 24 hours to emails I have sent. Perhaps give it a day and try again? Don't forget they are a few hours behind us so maybe someone will look at it today.

[DaptoDog]

I've always found them pretty good at responding to requests to vary items after purchase. Never had an issue with them agreeing to cancel a pre-order or replace one purchase for another.

They also normally reply within 24 hours to emails I have sent. Perhaps give it a day and try again? Don't forget they are a few hours behind us so maybe someone will look at it today.

That's good to hear thanks. Yes I've been spacing out the follow-ups four or five days apart so as not to pester them.

[Galvatran]

Has anyone successfully cancelled a pre-order with RK?I recently made two pre-orders and they quickly agreed to combine them. However, I then requested to cancel one of the items I pre-ordered and they have not responded to multiple emails.

It states in their policy that this is allowed and it's the first item I've ever sought to cancel. I'm even saying that I wish to put in another order separately such that I will still be spending more with them so I am surprised, they are usually very good to deal with.
My experience with RK on this matter differs to Raider. RK is quick to respond when adding item(s) to an existing order or combining orders BUT reluctant to cancel items / pre-orders. That was a few years ago.

Keep at it DaptoDog. I'm sure you've already brought to their attention you have a good customer history with them. Best of luck mate.

[DaptoDog]

My experience with RK on this matter differs to Raider. RK is quick to respond when adding item(s) to an existing order or combining orders BUT reluctant to cancel items / pre-orders. That was a few years ago.

Keep at it DaptoDog. I'm sure you've already brought to their attention you have a good customer history with them. Best of luck mate.

Thanks for that feedback mate. Was going to quote my history with them and threaten a Paypal dispute in my next email but hopefully it won't come to that.

[DaptoDog]

Just sent RK a very strongly worded final email. Detailed my amount spent dating back to 2014, that cancelling orders is allowed per their ordering policy and I even said I will increase the order by substituting a Megatron for a Laserwave and Prowl.

I have given them till tomorrow to respond before launching a PayPal dispute and never ordering from them again. Let's see if that works.

[DaptoDog]

Just sent RK a very strongly worded final email. Detailed my amount spent dating back to 2014, that cancelling orders is allowed per their ordering policy and I even said I will increase the order by substituting a Megatron for a Laserwave and Prowl.

I have given them till tomorrow to respond before launching a PayPal dispute and never ordering from them again. Let's see if that works.

Haha this time they replied straight away, funny that isn't it? Getting it sorted now. :)

[Galvatran]

Haha this time they replied straight away, funny that isn't it? Getting it sorted now. :)
Nothing like a softly, softly, threat a PayPal dispute approach to get things moving. :D

[DaptoDog]

Received a large order from RK, first class packaging and service (I had them combine two orders). They chucked in heaps of free DOTM trading cards and even threw in a free album that I requested.

[Tha_Phantom]

Ordered three SS-38 Optimus Primes from RK with some mates. Last week they showed up and one had an incorrect part so I messaged RK for a replacement. They were very keen to help and sent out a replacement part free of any charge. It arrived much sooner than they said it would and in a way bigger box than was necessary. Robot Kingdom cares. :D

[philby]

received 2 star black series and 1 marvel legends figure shipped via 'small packet' which came in a box lined with polystyrene slabs and beads. well packed and arrived in good time. inc shipping came to about $44 au each which is a bit much but i was happy to pay the price to actually get these figures which i might never see at retail here.

[DaptoDog]

Robot Kingdom has recently had issues with their website. I just checked my account and under recent orders my recent Seacon order is missing. I've emailed them about it, worth everyone checking their account.

[DaptoDog]

Robot Kingdom has recently had issues with their website. I just checked my account and under recent orders my recent Seacon order is missing. I've emailed them about it, worth everyone checking their account.

Robot Kingdom replied back quickly. Some orders are missing off the account dashboard but they have them backed up so not to worry about the order. I've still got my original order details in case there are any issues but trust it will be fine.

[Bladestorm]

First time ordering with them here in Oz.
They emailed to request confirmation I was in Oz as my previous orders were all in HK (ie they were checking my paypal hadn't been hacked), and checked how I wanted the parcel declared.
Parcel arrived 3 days after it was sent, really well packed and no problems at all although I can't open the actual figures as they're my *cough* Christmas presents from my family. No DOTM cards though :( (Do they still do those?)
Will definitely be using them again as postage wasn't as bad as I expected and service was excellent.

[DELTAprime]

No DOTM cards though :( (Do they still do those?)

I'm still getting them in high-value orders, but not in small orders.

[Bladestorm]

I'm still getting them in high-value orders, but not in small orders.

What is a high-value order? I spent over AU$500 excluding postage... I guess I'll just wait and see whether I get any next time.

[DaptoDog]

I haven't been getting the cards either whereas I used to on all my orders. I reckon they finally depleted their inventory after all these years.

[DELTAprime]

Ah Ok. I spent over $300 a couple of months back and got two packs. I assumed it was because the order was rather big compared to the sub $100 order I normally place.

[Gehirn]

Bought something instock two weeks ago and there has been no update. Has anyone ordered from them recently? Is this just normal covid timing?

[DaptoDog]

Bought something instock two weeks ago and there has been no update. Has anyone ordered from them recently? Is this just normal covid timing?

They just shipped an order for me this week and have been emailing with them back and forth so they are fine. Did you get an email about switching to Surface Mail when you ordered (it might have gone to your spam)? You have to let them know you want it shipped Surface or else they will hold it until the shipping option you chose when ordering becomes available.

[DELTAprime]

Bought something instock two weeks ago and there has been no update. Has anyone ordered from them recently? Is this just normal covid timing?

I found my emails from RK were not getting delivered because they seem to be blocked by Apple's icloud.com email service. Perhaps your email provider is also blocking communication from RK?

[Gehirn]

They just shipped an order for me this week and have been emailing with them back and forth so they are fine. Did you get an email about switching to Surface Mail when you ordered (it might have gone to your spam)? You have to let them know you want it shipped Surface or else they will hold it until the shipping option you chose when ordering becomes available.

Haven't got any other emails besides confirmation, and checked my other folders. However that sounds like the holdup probably. I will contact them.



I found my emails from RK were not getting delivered because they seem to be blocked by Apple's icloud.com email service. Perhaps your email provider is also blocking communication from RK?

Using gmail, and I got the confirmation so I should be good on that end.

[Ode to a Grasshopper]

For those who don't know, Hong Kong - over and above all of the other excitement it's got going on atm - has just had a major COVID-19 spike again, so you know...things might be hard for poor old RK (again).

[DELTAprime]

For those who don't know, Hong Kong - over and above all of the other excitement it's got going on atm - has just had a major COVID-19 spike again, so you know...things might be hard for poor old RK (again).

Oh, I thought it was all good in China at the moment. Thanks for letting us know.

[DaptoDog]

Robot Kingdom's updated shipping rates are ridiculous. They put it down to HK Post new pricing but it means they are no longer competitive for MPs etc. They want US$71 to ship one of the new MP seekers using registered mail parcel, I had already ordered two units of MP-52 and paid US$76 shipping for both.

Have ordered MP-53 and MP-54 from Anime-Export and looking to order the MP-52+ versions from ShowZ. It's a shame because I've always rated RK and used them extensively since NY went rogue but I can't support them at these shipping rates.

[Tilarta]

I thought I found a good deal on a third party Predaking set.
But for months afterwards, Robotkingdom kept changing the delivery date.
Due to Australia Post's pending closure of Shopmate, I contacted them to change the delivery address and got this in response:
https://i.imgur.com/hkiqXTLl.jpg

First question, I thought this product had been released.
If it has not, then I have a big problem, since the other other listing I saw was by an upseller and I cannot afford what they demanded.
Looks like I have to find a new 3rd party Predaking set now. :(

Second query, I have advised them I want a full refund, as store credit is useless to me.
They did not sell the item I wanted, therefore I want my 200AUD back.
If they don't honor the refund, is it acceptable for me to contact PayPal, explain the situation and request a cancellation of the transaction so I can get my money back?

[Ode to a Grasshopper]

Yeah so this thread probably belongs in another section of the board hey.

[Tober]

Hi Tilarta,

in case you or others reading this don't know, NEVER accept store credit, if you do you void any chance of recovering your money via PayPal or bank/creditcard dispute processes.

Which product did you buy? There are lots of third party Predakings.

So yeah, contact RK and tell then you want a refund. If they refuse or don't contact you after a few days, then send another email informing them that you will start a dispute process through PayPal, if you still have the time available. If you have run out of time on your PayPal, but it is linked to a creditcard, that can make things easier, but it can take a lot longer.