Letter of Complaint to TRU Online

[BigTransformerTrev]

I penned this letter this morning and have sent if off:





Hello,
I wanted to know why your product "Masterpiece Soundwave" was not available for international shipping for the short time it was available in your online store?

Many Australians like myself were hanging out to purchase this item that had been seen on your website several weeks before he reappeared on the 18th of July. At the time of his first showing, there was NO indication he would not be available for international shipping. Hence anger and disappointment when the product became available on the 18th and after placing him in the checkout we were told 'Does not ship internationally'. Your site boasts that it ships to 68 different countries, yet it seems that now this is limited to only a select few toy.

By the time myself personally was able to contact an American friend and obtain permission to have the product sent to their address your site had, with incredible speed, sold out of the 'Masterpiece Soundwave'. And within hours dozens were showing up on ebay priced at $270 and above.

Essentially you've given a big thumbs up to the scalpers and a big middle finger salute to your loyal international customers. Especially those such as myself who have accounts with you and have been shopping with your store since it started internationally shipping a year or so ago.

I am aware that 'Masterpiece Soundwave' will be released at TRU in Australia, but since your stores are few and far between, those like myself who live a 5 hour drive away from the nearest one have little hope of picking one of these rare figures up.

So my questions to you are three-fold:

1. Why was 'Masterpiece Soundwave' not available for international shipping?
2. Will you be getting significant numbers of this product in again that can be purchased online?
3. If/when released in Australia, will 'Masterpiece Soundwave' be available in large enough quantities that everyone who wants one will have a chance of getting one?

Thanking you,
Trevor Hopkins



I'll let people know what the response is. If I do not recieve an adequate one I will try and take my/our complaint further up the chain.

[jazzcomp]

Goodluck!

[Deonasis]

Tough questions Trev. I doubt it was a mistake, more like an internal decision or policy that will not be revealed in the pr response..

[Hursticon]

Whatever the response Trev, I hope you at least get one mate. :)

[SMHFConvoy]

Take out the "one finger salute", it's offensive and you want them to respond. Other than that you should get a response as American retailers are better at customer enquiries than Australian retailers.

[BigTransformerTrev]

Whatever the response Trev, I hope you at least get one mate. :)

Well you are supposed to fairly quickly get an automated confirmation email that they have recieved it - and I've yet to recieve that :( (not that any of us can seem to recieve anything from them :p)


Take out the "one finger salute", it's offensive and you want them to respond.

I've already sent it and frankly it's their attitude to their Aussie customers that has been offensive. I could have been a lot more graphic and rude, so overall I feel I have restrained myself - and I stated that they have essentially given the salute in question to us, I'm not giving it to them. I was careful to not get personal, vulgar or insulting, but felt that they needed to know how their customers percieve their actions and a 'we are miffed' did not seem to reflect how irritated many of us are. Especially since if we want to get SW now he is currently on ebay either only able to be bidded on or around $300 from scalpers :mad:

But your point is taken SMHFConvoy, and I encourage you and others to write emails of complaint yourselves as well. Perhaps with enough of us it may prompt them to make a change in policy :)

[SMHFConvoy]

See I can't call Vodafone without being rude. The automated menu and when you finally get through to a person I just turn into a jerk and I get no where.

Fortunately I no longer use Vodafone.

TRU USA might dismiss your letter because of that one line. "One fingered salute", is angry and just sounds like venting, when you're actually after information, an explanation.

However, you are dealing with a US retailer and they actually do respond to customer enquiries in a timely manner.

[DELTAprime]

Did they allow international shipments of Acid Storm?

I had trouble getting some Star Wars TVC figures off Amazon. I could order about half the figures I wanted but the other half wouldn't ship to Australia. Really stupid when you consider that in many instances it was two toys out of the exact same wave but only one can be shipped here.

EDIT: and yes they where all figures being sold by Amazon not a 3rd party using Amazon.

[ohmic12]

Good on for you for writing the letter as that is how most of us feel has happened esp waiting on the pc trying to get it that night

unfortunately i predict the ebay part they will just say that it is beyond their control just as it happens to high demand music or sporting events

will be interested in how their PR dept will try and spin it or if it was a genuine mistake on their part

[1AZRAEL1]

While I agree with you ohmic12, even ticketing companies are working to curb scalpers buying tickets and selling them at higher prices. Just not very hard lol.

Really what needs to happen is toys r us sitting down with fans to work out a way of a win win situation.

I can dream though :p

[Sinnertwin]

TRU as a whole could avoid so much hassle if they'd only commence acepting preorders on lines such as this, but they won't :rolleyes: No hassle for the consumer and they'd be able to gauge the level of interest to a degree and order stock accordingly.

[llamatron]

What if tru Australia sold mp Soundwave internationally? Can you imagine the whining?

[ohmic12]

What if tru Australia sold mp Soundwave internationally? Can you imagine the whining?

Thats true but if there was any americans buying from aussie they would see how much shipping is and have a heart attack:eek:

[Iriorne]

Given that the MP releases are TRU exclusive, they may have restricted international sales to avoid cannibalising their own business in other markets.

Large companies are often run as separate business units in different regions (eg. North America, UK, Europe, Asia, Australia) with each business unit accountable for their own performance. You can imagine TRU Australia would not be particularly happy for TRU US to sell hot new items to Australians and affect the Australian performance. Also, the manufacturers may operate in the same way so similarly, Hasbro US may not want TRU US selling to Australia as that affects Hasbro Australia's performance.

This sort of thing is common with books and video games where publisher set pricing and/or limit availability based on rights and 'protection' of businesses. We also see it in the bevy of services like music and video on demand that aren't available outside the US because of 'licensing' issues and not wanting to compete with the local arms of their businesses.

I strongly suspect this is the case with TRU and that they'll just fob you off with a form letter. That said, I wish you luck and hope to be proven wrong. :)

[GoktimusPrime]

^This makes sense to me. Hasbro and TakaraTOMY have a standing legal agreement that prevents them from distributing toys to each other's markets without consent.

[Tetsuwan Convoy]

Given that the MP releases are TRU exclusive, they may have restricted international sales to avoid cannibalising their own business in other markets.

That is a good point, and probably what will happen, but in that case, TRU.com shouldn't ship anything to us. What I think the problem is, their categorization of what can and can't be shipped OS. When Beast Hunters was first out, I bought some stuff from TRU (USA), while some deluxes were fine, for some reason or another, the Voyager Optimus was not. but Predaking was fine. WHA?

Just them not having their act together and arranging a standard system.

IMO, I think the reply will be along the lines of "Buy it from TRU.com.au as they are our Australian branch"

[drifand]

Well....IMO TRU Australia sucks big time from where I come from. The toy variety here is focus on babies more than anything.

For a toy store here is my frustrations:
Very lousy range of Transformers toys. Needless to say they didn't bother to import Omega Supreme YOTS edition.
Things like exclusive never make it here often. Last MP I saw was actually Rodimus only in Perth WA.

Other toys like Gundam kits don't exist, look at Singapore and Japan and America.

Skylanders Legendary which are TRU exclusive never or hardly ever make it.

I have ordered my MP13 Soundwave without full set of cassettes as a backup.

I am not relying on TRU till they improve.

[BigTransformerTrev]

Got the reply today...


Dear Trevor Hopkins:
Thank you for contacting The “R” Us Family regarding the ability to ship Masterpiece Soundwave to Australia.

Most products on Toysrus.com/Babiesrus.com are available for International Shipping but regretfully there are a few exceptions. Certain products may not be eligible for International Shipping due to import/export laws and regulations. Weight restrictions apply and orders may be restricted by size or quantity. Out of stock products, pre-sale items, lithium batteries that are not installed in items (video game players, cameras, etc.) and consumable products such as food items and liquids are not eligible for International Shipping.

Seeing that the product is Out of Stock on the US website and it has an email me when available icon; it does appear that we might be receiving more in our online inventory. Unfortunately there is no guarantees as to if we will be getting the product, back and if we do how many we will be receiving. Those decisions are up to "Hasbro" the manufacturer of the product.

In reference to your third question, It's also important to note that while we do make every effort to offer a wide variety of the hottest new toys and standard favorites, some items sell out quickly and may be removed from the site. This is indeed high demand item, and unfortunately, I can not guarantee that everyone who would like this item will get one. I am unsure of the amount of this product that the manufacturer is releasing. Again, we apologize for any inconvenience this may have caused you.

We apologize for any inconvenience this may cause. If you have any further questions or concerns, please feel free to contact our offices at 1-800-ToysRUs (1-800-869-7787) and follow the prompts to online customer service. Anyone who answers may be able to assist you.
Thank you once again, Trevor Hopkins, for contacting the “R” Us family, and we look forward to serving you in the future.

Sincerely,
Phillip 2511
The “R” Us Team
www.toysrus.com
1-800-ToysRUs (1-800-869-7787)

---------------------------


To: trucom@cust-help-us.com

From: bigangrytrev

Subject: Product/Item Question


Order Number:

Name: Trevor Hopkins

Phone Number:

Wrote: Hello,
I wanted to know why your product "Masterpiece Soundwave" was not available for international shipping for the short time it was available in your online store?

Many Australians like myself were hanging out to purchase this item that had been seen on your website several weeks before he reappeared on the 18th of July. At the time of his first showing, there was NO indication he would not be available for international shipping. Hence anger and disappointment when the product became available on the 18th and after placing him in the checkout we were told 'Does not ship internationally'. Your site boasts that it ships to 68 different countries, yet it seems that now this is limited to only a select few toy.

By the time myself personally was able to contact an American friend and obtain permission to have the product sent to their address your site had, with incredible speed, sold out of the 'Masterpiece Soundwave'. And within hours dozens were showing up on ebay priced at $270 and above.

Essentially you've given a big thumbs up to the scalpers and a big middle finger salute to your loyal international customers. Especially those such as myself who have accounts with you and have been shopping with your store since it started internationally shipping a year or so ago.

I am aware that 'Masterpiece Soundwave' will be released at TRU in Australia, but since your stores are few and far between, those like myself who live a 5 hour drive away from the nearest one have little hope of picking one of these rare figures up.

So my questions to you are three-fold:

1. Why was 'Masterpiece Soundwave' not available for international shipping?
2. Will you be getting significant numbers of this product in again that can be purchased online?
3. If/when released in Australia, will 'Masterpiece Soundwave' be available in large enough quantities that everyone who wants one will have a chance of getting one?

Thanking you,
Trevor Hopkins




Thoughts?

[1AZRAEL1]

Nothing in response about scalpers. Why am I not surprised? Seems they just want to turn a blind eye to scalpers. Why would they care? They still make the sale and get their money.

[Sinnertwin]

Well....IMO TRU Australia sucks big time from where I come from. The toy variety here is focus on babies more than anything.

For a toy store here is my frustrations:
Very lousy range of Transformers toys. Needless to say they didn't bother to import Omega Supreme YOTS edition.
Things like exclusive never make it here often. Last MP I saw was actually Rodimus only in Perth WA

Because they're called Toys R Us, not Transformers R Us. It's the same with Kmart, Target and Big W. If you look at their toy sections, Transformers don't occupy much shelfspace because there are other boys toys that retailers have commited to. The exception being when international movies are released and the marketing is in overdrive. As for ranges, you'll find that most major retailers have the same waves of merchandise available, with slight variations here and there, like Big W's $10 Deluxes. As for the YOTS exclusive Omega, that was secured by Big W with their agreement, just like Target had the Platinum Magnus, Kmart the Optimus and Toys R Us will have the Grimlock vs Bruticus pack. All these stores have purchasing budgets to adhere to for the entire toy section, and sometimes, as frustrating as it is, we cant always get what we want.

[kup]

Got the reply today...



Thoughts?

A polite formal email that doesn't really tell us much.

[Hursticon]

A polite formal email that doesn't really tell us much.

...indeed, seems like the standard "Handle The Complaint" template to me with "Insert Product Name/Manufacturer Here" throughout. :o

Basically, Trev, TRU has spent 4 paragraphs in reply that amount to "Meh... We made our money" - Sorry mate. :(

[drifand]

[QUOTE=Sinnertwin;365665]Because they're called Toys R Us, not Transformers R Us. It's the same with Kmart, Target and Big W. QUOTE]

My issue IS this is a TOY shop, understand this, you are a toy specialist not a place I go for a Kitchenaide, not a place I buy a TV, not a place I buy clothing. compare this to Kmart, BigW, Target.

And I do not aim at Transformers alone, I have came from Singapore, Malaysia and the States, and trust me, THAT is a Toys R US store. The number of toys I see in the Australian Toys R Us market is embarrassing. I would even say Toy World looked more promising at times.

This is why I say they are a bad toy store, they did not hold the mp pieces, Skylanders variety was bad when they supposed to have legendary exclusive but I see almost next to none. Limited Bandai Toys, There have been a lot of cool animated toys from Bandai not selling. To me Toys R Us is really not up to scratch to what other countries sell.

[Sinnertwin]

My issue IS this is a TOY shop, understand this, you are a toy specialist not a place I go for a Kitchenaide, not a place I buy a TV, not a place I buy clothing. compare this to Kmart, BigW, Target

I was comparing ranges that they carry, because the majority of what we see is sourced from Hasbro Australia and what they have available. Yes, they are a toy store, but you can't expect TRU to cater for each individuals toy preferences. If there was a market large enough for them to do so with say, Bandai, i'm certain they would've by now.



And I do not aim at Transformers alone, I have came from Singapore, Malaysia and the States, and trust me, THAT is a Toys R US store. The number of toys I see in the Australian Toys R Us market is embarrassing. I would even say Toy World looked more promising at times.
This is why I say they are a bad toy store, they did not hold the mp pieces, Skylanders variety was bad when they supposed to have legendary exclusive but I see almost next to none. Limited Bandai Toys, There have been a lot of cool animated toys from Bandai not selling. To me Toys R Us is really not up to scratch to what other countries sell.

Because they don't carry the ranges that you'd prefer? I'm sure there are messageboards from different franchises all saying the same thing. Another issue that needs addressing is the retailer-supplier relationship in regards to merchandise turnover.
Comparing them to the US market with 874 stores and their buying power isn't a fair representation. If we look locally at Singapore and Malaysia, again, different buying patterns and demographics, what works in one marketplace won't necessarily work in another. Japan's TRU's are no different to us as far as what i saw in regards to TF while i was there

[drifand]

Actually I do expect it to be larger solely because it is a Toy store. Hence the name "Toys R Us".
The thing is the variety of toys they bring in is not catered a wide spread.
Is not about my requirements, is about it being a toy store, with that I have walked into Toy world and
found it more comprehensive on what they hold in general.

I found myself walking into a Toys R Us like once every 3 months?
I would disagree with the Japan one because I been there and I immediately know what is different.

I am not against your theory of what toys r us is in Australia. I am however disappointed as what it is in Australia though.

[BigTransformerTrev]

A polite formal email that doesn't really tell us much.


...indeed, seems like the standard "Handle The Complaint" template to me with "Insert Product Name/Manufacturer Here" throughout. :o

Basically, Trev, TRU has spent 4 paragraphs in reply that amount to "Meh... We made our money" - Sorry mate. :(


Yep, that is what it boils down to pretty much. I mean look at their answers:



My Question
1. Why was 'Masterpiece Soundwave' not available for international shipping?

Their Answer
Most products on Toysrus.com/Babiesrus.com are available for International Shipping but regretfully there are a few exceptions. Certain products may not be eligible for International Shipping due to import/export laws and regulations. Weight restrictions apply and orders may be restricted by size or quantity. Out of stock products, pre-sale items, lithium batteries that are not installed in items (video game players, cameras, etc.) and consumable products such as food items and liquids are not eligible for International Shipping.

Translation
“Here is the list of reasons we may not internationally ship. I am not going to tell you which reason it was”



My Question
2. Will you be getting significant numbers of this product in again that can be purchased online?

Their Answer
Seeing that the product is Out of Stock on the US website and it has an email me when available icon; it does appear that we might be receiving more in our online inventory. Unfortunately there is no guarantees as to if we will be getting the product, back and if we do how many we will be receiving. Those decisions are up to "Hasbro" the manufacturer of the product.

Translation
“I don’t know, I’d have to ask. It’s Hasbro’s fault anyway”



My Question
3. If/when released in Australia, will 'Masterpiece Soundwave' be available in large enough quantities that everyone who wants one will have a chance of getting one?

Thier Answer
In reference to your third question, It's also important to note that while we do make every effort to offer a wide variety of the hottest new toys and standard favorites, some items sell out quickly and may be removed from the site. This is indeed high demand item, and unfortunately, I can not guarantee that everyone who would like this item will get one. I am unsure of the amount of this product that the manufacturer is releasing. Again, we apologize for any inconvenience this may have caused you.

Translation
“I don’t know. It’s probably private company info so I’ll just apologize in advance in case you don’t get one”




So essentially I got a polite and apologetic answer that really told us nothing.

[drifand]

on the brighter note, there may be fans in US that could not even obtain the piece.

Now I am starting to be glad I have placed order on the Takara's version as I wasn't confident on the Toys R Us version plus knowing the type of response and what Australian Toys R Us is, I think is not reliable.

[kup]

on the brighter note, there may be fans in US that could not even obtain the piece.


How is that a brighter note?

[drifand]

How is that a brighter note?

Means you are not the only ones unable to grab this piece. If anything Hasbro and Takara screwed a lot of us over a over demanding toy with only so few stock.

[GoktimusPrime]

How is that a brighter note?
Misery loves company? :p

[Trent]

Means you are not the only ones unable to grab this piece. If anything Hasbro and Takara screwed a lot of us over a over demanding toy with only so few stock.

Hasbro/Takara are not screwing us over. There is plenty of the Takara SW available. And as far as Hasbro goes, the toy hasn't even been released in Australia yet. Even in the USA they only had a limited online early release to coincide with SDCC and will be getting more in August.

People like Trev I can understand trying to get one ASAP. He lives in the middle of nowhere and is at real risk of missing out. But regular folk that live in the more civilized world:p should have no problem. As I stated earlier (possibly in another thread) I passed up TRU MP-10 3 times before I finally bought one. Most people got one if they wanted one. It was mainly the people that passed and then started chasing them when they were almost all gone. SW will be no different. There are 800 units allocated to Australia. That's around 15 per store. If you want one, you'll get one.

And as for TRU stock being crap, I agree with Sinner, just because they don't stock what you like doesn't mean they have nothing. My local TRU has bugger all in TFs. Yet when it comes to things like Skylanders, TMNT, Lego, and all the girls stuff, they actually have quite a bit.

[BigTransformerTrev]

People like Trev I can understand trying to get one ASAP. He lives in the middle of nowhere and is at real risk of missing out. But regular folk that live in the more civilized world:p should have no problem.


Ya cheeky bugger! I'd launch a massive, angry rebuttal if it wasn't true ;)

[drifand]

And as for TRU stock being crap, I agree with Sinner, just because they don't stock what you like doesn't mean they have nothing. My local TRU has bugger all in TFs. Yet when it comes to things like Skylanders, TMNT, Lego, and all the girls stuff, they actually have quite a bit.[/QUOTE]

Well.....WA has crap, I will not be making such a statement if it wasn't true.
The number of Skylanders are worse than a Jbhifi store. There are only 3 stores here in WA and TWO of them are withing my range everyday and I constantly see a bad range of toys as in overall.

Like I said before, it wasn't about "I Like" its about IT being a TOY store. Please look at it from my view that the whole building is TOYS. Now whats the point having a specialised store when you loose to variety of other unspecialised store?

I think you seriously have not seen what I have seen and why I am so disappointed. If anything, the first TRU in Perth was what I felt a TRU was but it closed down. It may be a different story in your area.

I hardly and didn't see mp10 in WA perhaps other people did.

[GoktimusPrime]

People like Trev I can understand trying to get one ASAP. He lives in the middle of nowhere and is at real risk of missing out. But regular folk that live in the more civilized world:p should have no problem.
Ya cheeky bugger! I'd launch a massive, angry rebuttal if it wasn't true ;)
http://i6.photobucket.com/albums/y227/goktimusprime/avatars/roflcopter.jpg
You guys just made my morning. Thanks. :)

Like I said before, it wasn't about "I Like" its about IT being a TOY store. Please look at it from my view that the whole building is TOYS. Now whats the point having a specialised store when you loose to variety of other unspecialised store?
Don't forget about their absolute lack of product knowledge! :D One of my neighbours used to work for TRU and she'd also complained about the total absence of any in-service training for product knowledge, unlike her boyfriend who worked at Bunnings and had excellent product training. On the plus side, she gave me her staff discount card. ;) (sadly it's since expired and she no longer works there :p)

Department store staff in Japan on the other hand have phenomenal product knowledge! :eek:

I think you seriously have not seen what I have seen and why I am so disappointed. If anything, the first TRU in Perth was what I felt a TRU was but it closed down. It may be a different story in your area.
I've been to TRU in Perth CBD and Joondalup. The stores were physically smaller but stockwise no worse than what we had in Sydney at the time. (mind you this was a decade ago... *cough* :p)

[Trent]

Well.....WA has crap, I will not be making such a statement if it wasn't true.
The number of Skylanders are worse than a Jbhifi store. There are only 3 stores here in WA and TWO of them are withing my range everyday and I constantly see a bad range of toys as in overall.

Fair enough. I can't argue with you about WA's stock as I wouldn't have a clue.


Like I said before, it wasn't about "I Like" its about IT being a TOY store. Please look at it from my view that the whole building is TOYS. Now whats the point having a specialised store when you loose to variety of other unspecialised store?

I think you seriously have not seen what I have seen and why I am so disappointed. If anything, the first TRU in Perth was what I felt a TRU was but it closed down. It may be a different story in your area.

I hardly and didn't see mp10 in WA perhaps other people did.

But even if they are a specialty toy store, you can't expect them to have every toy currently on sale in stock at any given time. There are simply to many and those stores have to work within the confines of the space they have while appealing to as broader range of children as they can. That can't be easy. And it is obviously working for them as if it wasn't they wouldn't be profitable. And a non-profitable store would have shut up shop a long time ago. So while they may not have what YOU want. They keep enough range to keep them making money.

It's no different to any other specialty store. Take the electrical department of Harvey Norman or Domayne, we have one in Warrawong that has a huge TV section. And while they have a stupid amount of TVs, they don't have every variant of every model, because the space required to do that would prevent them from stocking other items like computers, games, phones, cameras, etc.

I'm just saying it's a bit unrealistic to expect TRU to have everything you want to collect. Different people have different interests and they have to cater to that. Sometimes to your detriment. Every time I go into my local TRU, I am almost garanteed disappointment, but if I take my 7 year old niece in there, she nearly has a fit from happiness at all the stuff she wants.


Oh and Trev, "Middle of Nowhere" wasn't my first descriptive choice. If you've listened to Wired World of Sports, you'd know what I was originally thinking ;)

[drifand]

My problem was, I only realised how bad it was when I went to look for Winnie the Pooh products (for someone's birthday). It was bad, and I ended up buying from Target.
This was my issue, it wasn't just the "I like, or I wished" it was whats current in comparison.

I could understand no YOTS edition, hey thats fine by me. but when I look at things like the Skylanders, lego, and a few more and then compare it to Kmart, Target and BigW, is like someone is not doing their job.

btw Perth store was smaller but it had a lot more stuff back then. I never failed to walk in everytime I passed it even though it has none of what I mostly collect.

I do not want to see TRU fail, and that is my concern. atm, is getting there because I see Toy World having a better range and variety.

[drifand]

I've been to TRU in Perth CBD and Joondalup. The stores were physically smaller but stockwise no worse than what we had in Sydney at the time. (mind you this was a decade ago... *cough* :p)[/QUOTE]

Perth store has closed long long ago before Tokyo Underground (Gundam specialist) became above ground it was already gone. It was a waste, because I liked that store.

BTW you mentioned Joondaloop, that store When I last went was actually a bit more promising than two of the other stores here Cannington and Innaloo but its quite a distance. There is one more in Morley.

[drifand]

Anyway, mp soundwave. My only concern is there will not be enough for WA.

Only saying this because I seen what happened to YOTS Omega for BigW. I do know NSW had more than enough though.

Thus for WA would be more of a challenge to get MP soundwave.

Anyone from WA saw MP10 in any stores? I did looked around and thought I might have missed or felt it didn't even came to WA.

[BigTransformerTrev]

Oh and Trev, "Middle of Nowhere" wasn't my first descriptive choice. If you've listened to Wired World of Sports, you'd know what I was originally thinking ;)

Ha! I've listened to every 12th Man cd - yes I know the phrase you are thinking of and use it to describe my location often :D;)

[millhouse]

Anyone from WA saw MP10 in any stores? I did looked around and thought I might have missed or felt it didn't even came to WA.

I did. Managed to snag 2 in total from different stores/stockdrops, both for loose display (no, no scalping!).

That being said, I've now ordered two Soundwaves from Robot Kingdom and an Acid Storm from TRU (shipped to my drop shipping address).

Cannot be bothered anymore, would rather just be done with on some things, yknow?

[drifand]

I did. Managed to snag 2 in total from different stores/stockdrops, both for loose display (no, no scalping!).

That being said, I've now ordered two Soundwaves from Robot Kingdom and an Acid Storm from TRU (shipped to my drop shipping address).

Cannot be bothered anymore, would rather just be done with on some things, yknow?

Which stores was this?
I did made some effort and did not see any signs of any unlike rodimus prime there were plenty.

didn't cared much for mp10, I have both mp1 and mp4. Is like cool okay I will buy and not a must. Soundwave is a hot one so is different for me.

[1orion2many]

I never saw MP-10 over here, I bought the Takara one in the end :rolleyes:

[drifand]

I never saw MP-10 over here, I bought the Takara one in the end :rolleyes:

Good to know I wasn't getting insane. Pity Takara didn't released their soundwave like the Hasbro version.

[millhouse]

Which stores was this?
I did made some effort and did not see any signs of any unlike rodimus prime there were plenty.

didn't cared much for mp10, I have both mp1 and mp4. Is like cool okay I will buy and not a must. Soundwave is a hot one so is different for me.

Umm, definitely Morley, and I think Joondalup. I saw them at Innaloo too.

MP-10 caused me to put my 20th Anniversary Prime and my MP-04 into storage. Far better figure, and then the scale benefits.

[drifand]

Umm, definitely Morley, and I think Joondalup. I saw them at Innaloo too.

MP-10 caused me to put my 20th Anniversary Prime and my MP-04 into storage. Far better figure, and then the scale benefits.

Well....would put Megatron out of place. I can understand the better figure, but was not 100% sold. If we going to get new Optimus because of scaling then I am glad I didn't go for it because as it is, it fits with my Binaltech 100%
Also I am not going with the current mp cars either. Other than Jazz I will skip the whole lot.

I didn't see any at Innaloo nor Cannington must have be clean out.

[BigTransformerTrev]

Nice to see the customizer 'FrenzyRumble' on FB had a go at a woman hoarding SW's for scalping while in a TRU store:

For those of you on FB follow the link:

https://www.facebook.com/frenzyrumblecustoms?hc_location=stream

[AJ_Prime]

Good on him, that post had some interesting comments. It's going to be difficult to tell the difference between a genuine collector and a scalper when they're released here because no doubt several of us will be picking up more than one on behalf of other members or fellow collectors.

The best thing to do though, as many have already mentioned is to not support the scalpers, forcing them to drop their prices to retail or below (so they lose money). It's difficult on these rare items because so many people out there are willing to pay that higher price regardless, simply because they're desperate. Which is a shame because in the end the scalpers win.

[Bidoofdude]

Nice to see the customizer 'FrenzyRumble' on FB had a go at a woman hoarding SW's for scalping while in a TRU store:

For those of you on FB follow the link:

https://www.facebook.com/frenzyrumblecustoms?hc_location=stream

That made me beam. :D

[BigTransformerTrev]

Well it was good to see that TRU Australia made MP SW available online, if only for a short period, and that many people that deserved him got him :)

A bugger there were also people like this:

http://www.ebay.com.au/itm/Transformers-Masterpiece-Soundwave-AFA-Graded-9-0-Gold-/190959002644?pt=AU_Action_Figures&hash=item2c760b2414

A true TF fan? I think not! Yet another scalper benefiting from TRU's policies

[griffin]

At least it looks like we prevented a flood of Soundwaves on Ebay AUS, as only one seems to be listed since it was released here. I would have hated to see fifty of them show up on ebay this week at over-inflated prices.

[drahsrebu]

I for one am grateful that TRU Australia made Soundwave available online.
I accepted that I wasn't able to obtain one without paying inflated prices, until I stumbled across him while doing research for work.

Needless to say 2 days later he was in my hands.
Extremely happy :)

[nexusnixx]

ehhh.... just spotted this

http://www.gumtree.com.au/s-ad/canning-vale/collectables/transformers-masterpiece-soundwave-by-hasbro-with-all-cassettes/1031492937




At least it looks like we prevented a flood of Soundwaves on Ebay AUS, as only one seems to be listed since it was released here. I would have hated to see fifty of them show up on ebay this week at over-inflated prices.

[kurdt_the_goat]

Dang, thats right near me! But its not me! Frankly happy i avoided all this bullshit by getting the japanese release... We put up with so much shit here, it's just not worth the time spent worrying over it. There's no reason we shouldn't have reliable ability to preorder anything like you can in japan, it's just plain ass-backwards here.

[Hursticon]

ehhh.... just spotted this

http://www.gumtree.com.au/s-ad/canning-vale/collectables/transformers-masterpiece-soundwave-by-hasbro-with-all-cassettes/1031492937

:mad:

[drifand]

At least it looks like we prevented a flood of Soundwaves on Ebay AUS, as only one seems to be listed since it was released here. I would have hated to see fifty of them show up on ebay this week at over-inflated prices.

I don't think there was enough even to go around in honest.

[Megatran]

ehhh.... just spotted this

http://www.gumtree.com.au/s-ad/canning-vale/collectables/transformers-masterpiece-soundwave-by-hasbro-with-all-cassettes/1031492937

Which got me thinking.... Are there scalpers out there who are also members of this forum? Like a double agent. It's a horrible thought.

[theshape]

Id love to "offer" that guy a punch in the face

[Hursticon]

Which got me thinking.... Are there scalpers out there who are also members of this forum? Like a double agent. It's a horrible thought.

Possibly but I bloody well hope not!
It's just as likely that they're people who aren't members and use the good will of the people that do post sightings & other related info here, simply to further satiate their greedy nature. :mad:

The important thing is though that people don't give in to these Expletive Deleted by paying their outrageous prices!

Seek out other avenues and don't hesitate to ask for help from members here who are often more than willing to point out a proper bargain. ;):)

[Megatran]

Id love to "offer" that guy a punch in the face

Surely a more measured response would be to aim Megatron's fusion canon at the guy and fire away.

[nexusnixx]

Well that is not only thing he/ she selling at a higher price especially local release

[drifand]

Well that is not only thing he/ she selling at a higher price especially local release

I don't even know how to difference between local or one bought from other countries though.

Ugh...just waiting for mine.

[BigTransformerTrev]

ehhh.... just spotted this

http://www.gumtree.com.au/s-ad/canning-vale/collectables/transformers-masterpiece-soundwave-by-hasbro-with-all-cassettes/1031492937

$160 for YOTS Omega and $210 for MP SW?! Sod!


While there is part of me that berates myself for paying more to get Soundwave and Metroplex from overseas, at least I missed out on all the stress of worrying if I would get them on their Australian release. And I don't begrudge my fellow Ozformers getting them cheaper than I paid - well done I say! And at least 2 people I know that are not Ozformers members but love Soundwave managed to get him from the TRU website and am really happy for them :). But still grinds my gears when I see people like this seller try and rip honest folk off :mad:

[GoktimusPrime]

Id love to "offer" that guy a punch in the face

Surely a more measured response would be to aim Megatron's fusion canon at the guy and fire away.
You all know my vote ;)
http://i6.photobucket.com/albums/y227/goktimusprime/Martial%20arts/janglies.jpg

[BigTransformerTrev]

Starting to think I should write a new letter of complaint, this time to the Australian Branch of Toys R Us online.

The $70 Trypticon thread is filling up with people who have had their orders cancelled, myslef among them :mad:

[5FDP]

Starting to think I should write a new letter of complaint, this time to the Australian Branch of Toys R Us online.

The $70 Trypticon thread is filling up with people who have had their orders cancelled, myslef among them :mad:

You do that, and you'll definitely get my nomination next year ;) :D

[CaminusPrime]

$160 for YOTS Omega and $210 for MP SW?! Sod!

Yeah theres a dude selling YOTS Omega for $250 at conventions. a bit higher than id think many would be willing to pay

[GoktimusPrime]

I wrote a lengthy message on TRU AU's FB page begging them to consider releasing MP Bluestreak at a lower price (at least $100), outlining all the obvious reasons. TRU AU actually responded to my post and said that my suggestion would be forwarded, but it evidently fell on deaf ears. I hope that others will have better luck than I did in persuading TRU to see reason.

http://i6.photobucket.com/albums/y227/goktimusprime/Transformers/meme_truoutoftouch_zpsxbhq8a4g.jpg

[ILikeSoundwave]

The Hasbro MP Bluestreak? It's $99.99 on the TRU website.

[Sinnertwin]

The Hasbro MP Bluestreak? It's $99.99 on the TRU website.

Price on release was $130 :)

[BigTransformerTrev]

You do that, and you'll definitely get my nomination next year ;) :D


I wrote a lengthy message on TRU AU's FB page begging them to consider releasing MP Bluestreak at a lower price (at least $100), outlining all the obvious reasons. TRU AU actually responded to my post and said that my suggestion would be forwarded, but it evidently fell on deaf ears. I hope that others will have better luck than I did in persuading TRU to see reason.
]

Wrote a letter of complaint off this arvo. I will admit to it being quite self-serving as in trying to get a $70 Trypticon :o

However it is laying the groundwork for a more comprehensive letter for when the first one (certainly and inevitably :rolleyes:)) fails in order to address the larger issues regarding TRU's policies regarding their sales of TF products. This includes overpricing (cheaper to order MP's overseas even with shipping), inability to buy specific TF products online (they will simply post you a random RescueBot/Generations/Movie figure) and the current issue of them cancelling dozens of peoples Trypticon orders despite many stores still having them in stock.

[BigTransformerTrev]

MY LETTER

Hello, my name is Trevor Hopkins and I wish to strongly complain about recent service by your online store.
On Thursday the 3rd of March I placed an online order for your ‘Transformers: Platinum Edition Trypticon’ product that you had on sale for $70.
24 hours later I received an email saying that due to there being insufficient stock in your warehouses my order had been cancelled. Please see below:

Hi Trevor,

Thank you for choosing to order with Toys“R”Us Australia.

We regret to inform you due to high demand we have been unable to fulfil your order for the below item:

Order # ********
SKN: ***** Transformers Platinum Edition Collectible - Trypitcon
Quantity Ordered: 1
Total Value of Items: $69.98
Delivery: $22.00

Total: $91.98

As we are unable to locate stock of the above in our warehouses we will need to cancel the above item from your order.

We are now processing a refund for the total amount shown above back to your original method of payment.

You will also receive another Cancellation email that is generated through our system, please just disregard this email and refer to the information below for the refund period.
Please allow 3 to 5 working days for the funds to be credited back to your account.

We understand your frustrations with this matter and sincerely do apologise for any inconvenience caused.
Should you have any concerns regarding this matter, please do not hesitate to contact us.

Kind Regards,

Toys "R" Us Australia Online Support

I have since learned from multiple sources that not only did your company honor online orders for this product that were placed after mine, but have even continued to sell the product in question in stores at the reduced cost (there have been rumors that such a drastic reduction with this product [down from $400 to $70] was an error on the companies behalf that you are trying to backpedal on) when customers have taken the product to the checkouts and demanded the reduced price. I can provide links and pictures if proof is required confirming these facts. Am I to be bunked of a good deal simply as I live a 5 hour drive from the nearest TRU and cannot go into a physical store?

This is not good enough, and sadly it is not the first time I have been burned by the TRU online sites (though last time it was your American branch). I ordered and paid for a product in good faith to only have it cancelled a day later with an excuse which has been proven to be completely false. Frankly, your stores do indeed have the product and you made a commitment to sell ‘Transformers: Platinum Edition Trypticon’ to me for $70 which you have reneged on under false pretenses. Appalling behavior for an international company and in breach of Australian Consumer laws. Once again, I can provide links if required. Not only this, but your online store has since had the cheek to send me junk emails promoting products and trying to solicit purchases from me after this debacle! Instead of sending me emails trying to get me to buy products I don’t want, shouldn’t your company be trying to get to me the product that I ordered in good faith and appears you could find with a modicum of effort?

I ask that you honor your stores commitment, or I shall have no hesitation in taking this matter further through the proper agencies.

Regards,
Trevor Hopkins


THEIR RESPONSE

Dear Hopkins,

Thank you for your email.

There was an error in our system that significantly reduced the price of the product. We have tried to honor the error and ran out of stock. When you placed your order, it went to one of the stores to get stock. Since the store that the order went to didn't have enough to fulfill the order, it bounced around to other stores and unfortunately there was no more stock to complete the order. Since then, your order has been cancelled and refunded. According to our terms and condition found on our website:

"We may reject Your order in Our absolute discretion (including, without limitation, where any Product in the order is not available, if there is an error or omission in the price or description of the Product on the Site or payment in respect of the order is unable to be processed). If We reject Your Order, We will endeavour to notify You within a reasonable time. We will send You an email confirmation of each order accepted by Us. We may cancel the whole or any part of an order (including any orders that We have accepted) at any time without any liability to You if: (a) any Product in the order is not available; (b) there is an error or omission in the price or description of any Product in the order on the Site; (c) We reasonably believe You are in breach of any term or condition of this Agreement; or (d) payment in respect of the order is unable to be processed."

Thanks

Kind Regards,

Chrissandra - Toys "R" Us Australia Customer Service

[MEEEGGGAAATTTRRROOONNN!!!]

Well that was a bloody rude reply!

[BigTransformerTrev]

Well that was a bloody rude reply!

I love their first line: 'Dear Hopkins' :rolleyes:

[MEEEGGGAAATTTRRROOONNN!!!]

I love their first line: 'Dear Hopkins' :rolleyes:

Absolutely! You knew it was heading in a bad direction with an opening like that!

[Smint]

Seems like a reasonable response. PO systems are never perfect especially when there's a flood of orders. Maybe your order wasn't prioritized as it was bounced around and in that period other people got theirs in first. Who knows.

If it was indeed a price error then they dont have to honor squat and a lot of stores have this policy just to protect themselves because well, mistakes happen. Good on them for trying to honor it.

[BigTransformerTrev]

Seems like a reasonable response. PO systems are never perfect especially when there's a flood of orders. Maybe your order wasn't prioritized as it was bounced around and in that period other people got theirs in first. Who knows.

If it was indeed a price error then they dont have to honor squat and a lot of stores have this policy just to protect themselves because well, mistakes happen. Good on them for trying to honor it.

What in the name of Trypticons oversized exhaust port are you talking about?! :confused:

Reasonable response? Take into account the following:
*Besides the automated response from the initial cancellation no apology
*Couldn't even be bothered to use my first name
*Completely dodged the issue that these items are still getting sold in stores for the sale price (even yesterday for some Ozformers members - 3 days after the initial cancellation)
*A response that was mainly made up of their policy which essentially is worded "We can do what we choose" :rolleyes:

Trying to honour it? No they are not. Otherwise the 20+ people who have had similar complaints here and on Aussie TF FB sites would have no issue. And the people who are still buying it in store would not have to haggle about the marked price when they get them in store. I will give them credit for honoring what it is still marked as on the shelves but I believe they may be legally required to do so.

I have recieved cancellations on TF orders before from other stores, including BBTS (a couple of times) and TF-Direct. Not only have I received a personalized email apologizing but automatically been given extra store credit on top of my refund as way of recompense without even asking. THAT is the way you run an online store and how a good business treats its customers. The way TRU is operating is most certainly not. Being legally correct and not having to honor orders is not the same as good customer service, especially for an international company.

I'll agree that by the sounds of it they are not required to take care of the orders that they cancelled for me and dozens of others, but in no way do they deserve a "good on them" for their actions. I'm perplexed that you believe that they do.

[GoktimusPrime]

If it was indeed a price error then they dont have to honor squat and a lot of stores have this policy just to protect themselves because well, mistakes happen.
^This is true. When a pricing occurs, retailers legally must withdraw the item from sale and restock the item at the correct price. Retailers may, if they choose to, sell the item at the erroneously lower price, but they don't have to unless for some reason, they are unable to withdraw the item from sale.

I have managed to get a few toys at cheap prices due to pricing errors like this, but I never demand it. I simply bring the toy to the check out and when the toy scans at the higher price, I inform them that it's advertised elsewhere (e.g. shelf tag, catalogue) at a lower price. That's all I say -- I don't ask or tell them to do anything. At this stage, I leave the decision to them; whether they choose to:
* sell the toy to me at the lower price or.
* refuse the sale and thus remove all toys off the shelves, republish the advertised price, and then restock the toys on shelves
...is entirely up to them. I never ask for anything.

So far, I've always had them opt to sell me the toy at the incorrectly lower price, as is their legal option. I think the important thing to bear in mind here is that while retailers may choose to sell a toy at the lower advertised price, they don't have to. If they choose to honour the lower price, then this is a bonus, but not a consumer entitlement or right. The one thing that retailers legally cannot do is proceed to sell the product at the higher price without withdrawing it from sale first.

Further Reading
Price Display (ACCC) (https://www.accc.gov.au/consumers/prices-receipts/price-displays)
Australian Consumer Law Rights - Incorrect Pricing (Law Answers) (https://www.lawanswers.com.au/blog/australian-consumer-law-rights-incorrect-pricing/)
Sales Practices (Consumer Law), p.20 - "Multiple Pricing" (http://consumerlaw.gov.au/files/2015/09/sales_practices_guide_dec_2011.pdf)

[BigTransformerTrev]

The one thing that retailers legally cannot do is proceed to sell the product at the higher price without withdrawing it from sale first.

Yeah and I think this is what is irking myself and so many others. The fact that the item in question is still on shelves on many stores around the country marked at the lower price (even if only being sold as such when challenged at the checkout). It wasn't withdrawn from sale, it was just cancelled for many of those that had online orders.

Besides that, as stated by myself and others and TRU themselves, TRU are legally in the right - it's just poor customer service :(

[Jetfire in the sky]

I love their first line: 'Dear Hopkins' :rolleyes:

Obviously on a mate to mate level there ;) Don't worry their e-mail to me to say the item was cancelled started with Dear Minh, and yet strangely I have no Vietnamese heritage whatsoever and it's not my F-ing NAME!!!

All class TRU

I love how they gave you their double legal speak copy and paste too, what a load of balls for any effort or references to actual consumer law which Gok has managed to do.

[Ralph Wiggum]

Yeah and I think this is what is irking myself and so many others. The fact that the item in question is still on shelves on many stores around the country marked at the lower price (even if only being sold as such when challenged at the checkout). It wasn't withdrawn from sale, it was just cancelled for many of those that had online orders.

Besides that, as stated by myself and others and TRU themselves, TRU are legally in the right - it's just poor customer service :(

So wait, let me confirm this. Trypticon is back on the shelves, but at the higher discounted price?

[GoktimusPrime]

Obviously on a mate to mate level there ;) Don't worry their e-mail to me to say the item was cancelled started with Dear Minh, and yet strangely I have no Vietnamese heritage whatsoever and it's not my F-ing NAME!!!
My reply goes off topic, so I've posted it here (http://otca.com.au/boards/showthread.php?p=514279#post514279). :)

[BigTransformerTrev]

So wait, let me confirm this. Trypticon is back on the shelves, but at the higher discounted price?

He never left the shelves except for the stores that sold out. And in many of the stores that still have him on shelves they have not bothered to change the $70 price tag. This is why even though he scans at the more expensive price at the checkout you can still prob get him at $70 if you challenge it :)

[DarkHyren]

TRU are legally in the rightI think there's a huge difference between what's legally right and what's morally right at times, they might not have broken any written "laws" but in my opinion they are braking more important unwritten laws.
But hey, the law is written by and for the rich, always has been always will be, the poor just get lucky sometimes and are covered under those same laws.

Good job for trying Trev, hopefully someone can find you a Trypticon and mail it out to you at a good price, I'll have a look too but my locals were cleaned out.

[UltraMarginal]

I'm not convinced there are many actually being sold since last thursday. I went to TRU Bankstown on sunday and they didn't even have a space for Trypticon on the shelves.

not a bad effort Trev, I did cringe at the Hello hopkins, an unfortunate error by whoever sent the reply:rolleyes:

[GoktimusPrime]

I think there's a huge difference between what's legally right and what's morally right at times, they might not have broken any written "laws" but in my opinion they are braking more important unwritten laws.
If TRU were a more sensible company they would've had a more consistent approach towards pricing their exclusive TFs more reasonably. :o

[Smint]

Nothing immoral about it because if they did end up honoring the price they wouldn't be doing it for you.

It's nice when companies do honor price errors but they only do it avoid bad PR. TRU would have weighed up the consequences of losing thousands of dollars vs a couple of angry transformer fans and made a business decision.

Someone, somehow made a mistake on the price. It was never meant to be sold at that price and honestly you were never meant to get it.

[BigTransformerTrev]

Nothing immoral about it because if they did end up honoring the price they wouldn't be doing it for you.
It's nice when companies do honor price errors but they only do it avoid bad PR. TRU would have weighed up the consequences of losing thousands of dollars vs a couple of angry transformer fans and made a business decision.
Someone, somehow made a mistake on the price. It was never meant to be sold at that price and honestly you were never meant to get it.Don't know if you are being profound or just vauge. Sigh, here, let me try and explain it in the form of a narritive.


There was once a man named Trev. He has been buying Transformers for over thirty years. He has spent thousands and thousands of dollars at a big company called Toys R Us on Transformers. Trev now has two kids of his own and when he visits Melbourne he buys toys for them as well. Trev likes buying toys at Toys R Us!


http://i1294.photobucket.com/albums/b615/BigAngryTrev/photo%202%208_zpsrvxeztfe.jpg (http://s1294.photobucket.com/user/BigAngryTrev/media/photo%202%208_zpsrvxeztfe.jpg.html)
Here is Trev at the big Toys R Us DOTM Midnight Mania toy launch. Trev had a great time! He spent LOTS of money on Transformer toys that night. Trev told all his friends and family what a great time he had. This made Trev’s friends and family want to shop at Toys R Us too!


One day Trev got told how a Transformer toy was being sold very cheaply by Toys R Us. Trev jumped online and ordered himself one – Big Happy Trev!

Trev got an email a day later saying that Toys R Us had no more of these Transformer toys to send to him so would give him his money back. Trev was disappointed but he understood.

Trev then found out that Toys R Us had been telling a big fib. Toys R Us DID still have some of these toys in their stores and were still selling them very cheaply when asked to. Trev wrote an email to Toys R Us asking them to send him his toy that he had paid for.

Toys R Us wrote back to Trev and they were not very nice. They quoted consumer laws and didn’t even use Trev’s name properly! Toys R Us said they would not send him the toy. Now Trev was cross – Big Angry Trev!


http://i1294.photobucket.com/albums/b615/BigAngryTrev/photo%201%208_zpsxeu4a303.jpg (http://s1294.photobucket.com/user/BigAngryTrev/media/photo%201%208_zpsxeu4a303.jpg.html)
Here is Trev at the pub complaining about Toys R Us to his friends and family. Trev says he won’t shop at Toys R Us anymore. Trev’s friends and family don’t like that the store was mean to Trev, they say that they won’t shop at Toys R Us anymore either.


Epilogue: It turns out Trev was not the only one that Toys R Us did this to. Lots of people got grumpy and complained on websites and social media about Toys R Us. This made the people that read their posts not want to shop there too.

The moral of the story is that if Toys R Us had been truthful and kept their promises like a good store should, they would have gotten more customers and more money in the long run. Maybe losing a little bit of money on one toy wouldn’t have been so bad for the great big company after all.

[5FDP]

I like stories.

[BruiseLee]

Trev AKA Aesop, otherwise known to TRU as Hopkins.

I should try reading this as a bedtime story to the Autobub.

[ampoldj]

I just hope they learn the word Sorry or We Apologize. My wife is the one who complained in one of the TRU stores and their response is pretty much the same Pricing Error...yeah.

[Ralph Wiggum]

Haha nice story mate.

Incidentally did anyone happen to save a screenshot of the $70 Trypticon clearance page?

[Smint]

Bruised Lee posted some useful info in the other thread about TRU's online order system. And it sounds like many other PO system: Order comes in, gets fulfilled by the store which is of your choosing or allocated by the system depending on the postage address and stock availability.

Who knows why they're still being sold in store but you have an official response which is its a price error.

But judging by your posts I don't think any reasonable explanation short of giving you your transformer will suffice.

[BigTransformerTrev]

Bruised Lee posted some useful info in the other thread about TRU's online order system. And it sounds like many other PO system: Order comes in, gets fulfilled by the store which is of your choosing or allocated by the system depending on the postage address and stock availability.

Who knows why they're still being sold in store but you have an official response which is its a price error.

But judging by your posts I don't think any reasonable explanation short of giving you your transformer will suffice.

Wow, you.... you really just aren't getting it are you. Many of us have talked about the customer service and moral issues with the company not being honest with its customers and Gok has talked about their legal responsibilities such as if it was a pricing error then of all items should have been pulled and then restocked if they were not going to honor the orders made at the old price. You keep arguing in favour of their official response and repeating it over and over - we understand their official response ok. We are smart cookies - we get it! However their official response does not gel with the actions they have taken as a company such as not recalling stock and still haphazardly selling the figure at either the old or new price. Plus many people are annoyed that TRU were not truthful from the beginning about the issue - this is what folk are trying to get you to understand.

If putting it in the form of a childrens story doesn't clarify things I could move down to one-syllable words and basic shapes and colours but I think I've done my part. Someone else can take up the gauntlet - maybe read other peoples posts if you don't understand mine. To be honest I think you and I are sadly building up a history of what I am saying going over your head. Or better yet just block me altogether mate - then you never have to hear from me again ;)

[BigTransformerTrev]

Actually, don't bother reading any of my stuff or replying. Read Goks post and the links he put up. If we are simply talking about policy and legalities rather than poor customer service (which the majority of my rants are about) then that is much better for you and addresses what you are speaking of more. I don't believe either of us is going to change the others mind and you will probably enjoy that debate more.

Good luck and sorry I got a bit facetious in my last post. Happy reading :)

[Smint]

No I'm just trying to get my point across.

Read the terms and conditions which was even in their reply. Notice no such term or condition exists for in store purchases.

So yes they will probably honor the price if you get your panties in a knot in store but online they dont have to.

Their explanation in their reply to you might not be 100% of the story but bottom line is you bought it online, it was a price error so they cancelled your order as per their terms.


But here's the important part: If you purchase online from them then you agree to those terms. Pretty simple isn't it?

[BigTransformerTrev]

No I'm just trying to get my point across.

Read the terms and conditions which was even in their reply. Notice no such term or condition exists for in store purchases.

So yes they will probably honor the price if you get your panties in a knot in store but online they dont have to.

Their explanation in their reply to you might not be 100% of the story but bottom line is you bought it online, it was a price error so they cancelled your order as per their terms.


But here's the important part: If you purchase online from them then you agree to those terms. Pretty simple isn't it?

Never mind mate, I've understood ya point but you are still missing mine and ya not gonna get it if ya havent by now. I'm not going to keep beating you over the head with it trying to get you to understand, that will make for a boring read for everyone, yourself included.

Take my suggestion and move your debate on to other users and I shall do the same :)

[5FDP]

https://49.media.tumblr.com/cde20fc2b5009bf8b18cfdcb8ae5188e/tumblr_noys8mkgT11s0my1wo1_250.gif

[Seraphim Prime]

The issue is that TRU email response, while factually true, expressed no sympathy or regret for the position that they have put their customer (Trev) in.

At first Trev, I couldn't work out why you were so angry, because TRU had at least given you an explanation as to the circumstances. But, I get now that the issue is not so much the content of their reply but rather the manner of their reply.


I have only ever bought one TF from their website, and while I didn't have any issues with it, the let's just say unusual state of the online systems is why I prefer to shop in store, which until recently was relatively easy as there were 3 stores within about 30 minutes of me.


BTW - Love story time with Trev. It reminds me of the Being Awesome podcast that the RFC crew hosts.

[Smint]

They were apologetic in their cancellation email but yes getting the customer's name wrong who in a reply to an angry email is never good.

[Megatran]

Obviously on a mate to mate level there ;) Don't worry their e-mail to me to say the item was cancelled started with Dear Minh, and yet strangely I have no Vietnamese heritage whatsoever and it's not my F-ing NAME!!!
Here's a link to Ancestry.com.au (http://www.ancestry.com.au/?s_kwcid=ancestry.+com.au&gclid=CKvT3ab5sssCFYSYvAodiAYH3A&o_xid=47819&o_lid=47819&o_sch=Paid+Search+%E2%80%93+Brand) You'd be surprised what you find out Minh.
:p

[Jetfire in the sky]

Here's a link to Ancestry.com.au (http://www.ancestry.com.au/?s_kwcid=ancestry.+com.au&gclid=CKvT3ab5sssCFYSYvAodiAYH3A&o_xid=47819&o_lid=47819&o_sch=Paid+Search+%E2%80%93+Brand) You'd be surprised what you find out Minh.
:p

LMAO!!!
Thanks Megatran for an evening laugh. :)
What's even more funny is that I have been on that site in the past during one of their "free" weekends, yeah free until you actually want real info.
From family history I know I am second generation Australian born but I did want to find out more, anyway lets just go back to this :p:D.........


https://49.media.tumblr.com/cde20fc2b5009bf8b18cfdcb8ae5188e/tumblr_noys8mkgT11s0my1wo1_250.gif

[BigTransformerTrev]

Bit the bullet when visiting Melb and signed up for a TRU card so that I could get 50% off on a Power Surge Starscream.

Since then I have received approximately 3 emails every two days trying to sell me crap. I know all stores do that when you make the mistake of giving you their email but that's a lot! Wondering if it was worth it to save $30. Oh well, to junk mail they go.

[Lint]

Bit the bullet when visiting Melb and signed up for a TRU card so that I could get 50% off on a Power Surge Starscream.

Since then I have received approximately 3 emails every two days trying to sell me crap. I know all stores do that when you make the mistake of giving you their email but that's a lot! Wondering if it was worth it to save $30. Oh well, to junk mail they go.

You can unsubscribe. Though of all the junk emails I receive at my junk email address I find the TRU ones one of the most useful.

They also issued a customer survey to me regarding the VIP program in which you can feed back to them your ideal number of emails and what sort of VIP offers you value the most.

[BigTransformerTrev]

You can unsubscribe. Though of all the junk emails I receive at my junk email address I find the TRU ones one of the most useful.

They also issued a customer survey to me regarding the VIP program in which you can feed back to them your ideal number of emails and what sort of VIP offers you value the most.

Heh - I unsubscribed and a few weeks later I started getting emails from their UK division :rolleyes:

Persistent fraggers ain't they

[Bumbleb33]

Ha! Just came across this and had to go back a few pages to read Trev's story, very amusing.