Second 2015 Club Subscription Toy is Nacelle

[griffin]

The second toy is starting to arrive at American homes - Nacelle (http://news.tfw2005.com/2015/07/01/second-transformers-subscription-service-figure-is-now-arriving-295251).

[reillyd]

I just received Nacelle, and gosh darn it but I'm in love with her

[BigTransformerTrev]

I just received Nacelle, and gosh darn it but I'm in love with her

I didn't know she was female - if I'd known about another female Seeker I might have considered grabbing her to go with Slipstream

[fatbot]

I didn't know she was female - if I'd known about another female Seeker I might have considered grabbing her

He's not.

the rear fins are mis placed as well. the left fin is on the right leg & vice versa.
In jet mode the rear fins are upside down

[Krayt]

Damnit!!!!....

Nacelle arrived today... and I got the screwy version where the main wings don't flip upwards.... (Joining connector on the wrong way)

[CHILENO20]

Damnit!!!!....

Nacelle arrived today... and I got the screwy version where the main wings don't flip upwards.... (Joining connector on the wrong way)

ouch! :(

[prjkt]

He's not.

the rear fins are mis placed as well. the left fin is on the right leg & vice versa.
In jet mode the rear fins are upside down

I thought that was the case.

[Megatran]

Its Nacelle ..... not Narelle. ;):p

[Krayt]

Damnit!!!!....

Nacelle arrived today... and I got the screwy version where the main wings don't flip upwards.... (Joining connector on the wrong way)

funpub for the win!

Sending me a new one, letting me keep the old!

[CHILENO20]

funpub for the win!

Sending me a new one, letting me keep the old!

Goal!!! :D

[BigTransformerTrev]

funpub for the win!

Sending me a new one, letting me keep the old!

Wow - thats like the nicest I've ever heard of them being to someone. Like...ever!

[SuspectimusPrime]

Wow - thats like the nicest I've ever heard of them being to someone. Like...ever!


funpub for the win!

Definitely don't often hear those four words uttered together in any combination! Did you have to pay for shipping?

[Krayt]

Definitely don't often hear those four words uttered together in any combination! Did you have to pay for shipping?

they haven't mentioned shipping... maybe they just tape to #3...

[griffin]

Odds are that they will charge you for shipping (from your card on file, like they have done to people who didn't pay enough for shipping), or they will forget to send it... and you'll spend the next couple months convincing them that they promised to send it.

I know it is not your fault, but I'm amazed at how easily they were willing to send out a replacement (they shouldn't have too many extras yet, as the first two are the ones everyone pays for... it's the 2nd and 3rd pairs that drop off in numbers as less people pay the later instalments), and not get you to post back the other one.
I guess on the balance of it, it would be cheaper for them to send out a second one (I assume you had to send them photo proof), than paying for the additional postage of the faulty item back to them.

(hehehe... if they had asked for you to post it back and they were going to pay to you to do it, I would have seriously considered over-charging them about 50% like they do to us, and say that you were using their International Postage policy :p )

[UltraMarginal]

funpub for the win!

Sending me a new one, letting me keep the old!

If you paid the extra for insurance at the time you paid for the subscription they should send you a new one as that's the point of the insurance.

[griffin]

Isn't it Postal Insurance, like damaged or lost in transit, not insurance for the toy itself?

(I've never bothered with it, as they charge enough for just regular postage)

[UltraMarginal]

Isn't it Postal Insurance, like damaged or lost in transit, not insurance for the toy itself?

(I've never bothered with it, as they charge enough for just regular postage)

I was under the impression it covered lost postage and defects in parts. I can't remember how much I've read the fine print, I think I looked at it for SS1.0.

[SuspectimusPrime]

I was under the impression it covered lost postage and defects in parts. I can't remember how much I've read the fine print, I think I looked at it for SS1.0.

I don't think anyone should be paying for insurance over defects in parts. Consumers purchase a product under an assumption that it's a finished product.

I'd separate the issue from if it was a broken part of a fragile toy, where I might expect to pay for shipping of the replacement part.

[UltraMarginal]

Hmm, I remember reading something at the time about them not supporting returns or replacements if insurance wasn't purchased.

perhaps it's something worth looking into. just what does the insurance cover.

[griffin]

Hmm, I remember reading something at the time about them not supporting returns or replacements if insurance wasn't purchased.

perhaps it's something worth looking into. just what does the insurance cover.

Or more importantly, what does their interpretation of the Insurance cover... because there is no debating them on something they don't understand, or want to understand. :mad: :rolleyes:

[griffin]

I finally got around to get to the post office and picked up my Nacelle, and I can see why they are retiring the mould... not because they want to, but because the mould is just worn out. The wings on mine pretty much fall off when you pick up the toy, so it makes it very difficult to move the connector with the wing... and that's only if the wing connectors were attached properly.

Both wing connectors of both Nacelle toys that arrived (one was for Sinnertwin) have them attached the wrong way around (or on the wrong side... I'm not sure). I didn't even know that it was a problem until Krayt mentioned it... and if it is this common, they may have probably run out of spares already as the Americans were getting theirs 2-3 weeks ago. (or FunPub are fixing them as they come back, and then sending them out to other people... because it only needs the pin knocked out from the back and then turn/swap around the connectors)

I will have to take some photos and post them up.

[GoktimusPrime]

Sounds similar to issues with Gentei Thundercracker and Skywarp, although they repaired the mould for subsequent uses (e.g. Generations Thrust, Dirge, Thundercracker). Do the launchers stay pegged into the arm holes okay? Cos the Gentei Seekers' fall out really easily.

[griffin]

To save me posting photos here, this is someone posting the comparison images on TFW (http://www.tfw2005.com/boards/transformers-conventions-get-togethers/1045689-tfss-3-0-nacelle-arriving-4.html#post12710635).
All the photos I've seen so far have them mis-assembled. If that's the case, I guess it doesn't surprise me that FunPub didn't make an announcement, and are just doing exchanges on the quiet.

Did anyone here get them assembled correctly?

At least it can still transform and display in both modes without anything obvious standing out, but you just have to remove the wings like Gen1 seekers when transforming it.


Oh, and noting that the rear wings are swapped around as well on everyone's Nacelle, which has the bigger half at the bottom instead of top (like tail fins) but it isn't as obvious unless you know about it.
(those are also requiring a pin removal if you want them swapped over)

[griffin]

Talk about me being late to the party... and I was the one who posted the news here first about this toy being the second figure this year. :o

Looks like Gen2 Starscream will have the same problem, based on a sample (http://www.tfw2005.com/boards/transformers-news-rumors/1038349-tcc-g2-starscream-hand.html) that came out of Asia earlier in the year. :(

After having some experience with pin removal from toys at the Custom Classes at BotCon, I'm prepared to fix the wings myself if FunPub doesn't want to do anything on this one or Starscream later in the year when it ships.

[Krayt]

Hmmm... interesting seeming my "fixed replacement" Nacelle is already in the mail

[griffin]

Hmmm... interesting seeming my "fixed replacement" Nacelle is already in the mail

I finally got to the end of reading that TFW topic and saw your post there. I wonder why they are posting one out to you, but nothing was mentioned from any American getting one sent to them.

And yes... it makes you wonder what they are posting to you if all have this construction error.
Maybe they are indeed having someone fixing the toys themselves, and sending them out to people. (and I would guess that Americans would be asked to post theirs back, which would be cheaper for FunPub to cover the cost)

And if they are fixing them all, they are probably won't send out G2 Starscream until after all of them are fixed.

[griffin]

(moved these posts to a new topic, as it has generated significant interest, and I think future Subscription toys can be separate news topics... leaving the toy leaks and promo reveals to the old news topic (http://www.otca.com.au/boards/showthread.php?t=20667))

[Krayt]

And yes... it makes you wonder what they are posting to you if all have this construction error.


Maybe I'm the only one to just ask nicely instead of any attacking/blaming/etc....

Or maybe everyone is just too lazy....

This was the entirety of the communications needed...


Hi Krayt, you will need a new figure sent to you. We will not ask for your figure back since you are in Australia. We will get a good figure replacement to you. Thank you.

Angie

On Jul 13, 2015, at 9:44 PM, Krayt <krayt@krayt.krayt> wrote:

Hi Guys,

I've just received my NACELLE figure here in Australia, and it has been put together with both of the wing hinge backwards. This means that the wings can not be rotated the 180 degrees into robot mode as required. I'm wondering what we can do about this.

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Thanks,
Krayt



And i had only heard about the figure arriving, and tail fins Switched. Hadn't heard any reports of main wing issues. Maybe it is only half the batch or something that's wrong.

[griffin]

No one who got theirs on TFW have said that it wasn't assembled incorrectly, which I would have seen at least one if this was a random thing.

The disappointing thing is not seeing any mention of it from FunPub on the Club website, or their facebook page or twitter.

[Sinnertwin]

hmmm, that's a bit of a dampener on an otherwise good day.
Buuuut, in the grand scheme of things it could have been worse
:)

[SuspectimusPrime]

No one who got theirs on TFW have said that it wasn't assembled incorrectly, which I would have seen at least one if this was a random thing.

The disappointing thing is not seeing any mention of it from FunPub on the Club website, or their facebook page or twitter.

Only logical conclusion is that FunPub gave the wrong assembly instructions to the whole factory. However Krayt got an factory worker who wasn't paying attention and misread those instructions.

Double negative = positive ;):p

[griffin]

The photo I sent to FunPub of my pair... with their BotCon 2007 Thrust at the bottom for comparison.

http://toycollectors.com.au/nacelle1.jpg

Now to see what they say to me.

[crankcase76]

Yep, just checked out my Nacelle as well. And they have put them on backwards:( , not only that the wing keeps falling off and the missile that pegs into the left arm is very loose and falls out as well.:rolleyes:

[reillyd]

I have a problem with my Nacelle, and left a message a couple of weeks back using the online form. Never had a reply. Does anyone know of a contact email I can try instead?

[UltraMarginal]

I've got the same problem, wing hinge on wrong side and tail fins upside down.

I used the site form on Friday night don't expect to hear anything till next week, I hope something comes of it.

[SuspectimusPrime]

I got responses from these email addresses 18 months ago when I made enquiries about Rampage:

admin@funpubinc.com
admin2@funpubinc.com
karen@funpubinc.com

[griffin]

I sent a message through the website on friday as well (which was before their Friday started), but no reply before the weekend.

[Ravagecat]

Not only does my Nacelle have the tail wings reversed but it also has two right forearms :( leaving a big gap on the outside of the left arm. I contacted funpub about two weeks ago about it through their customer feedback link (the one they ask you to use) but have not heard anything back :mad:

@Krayt just wondering which email you used? One of the ones above from SuspectimusPrime?

BTW I asked nicely too! :p

[Krayt]

Admin@ was the one i used.... and was only 13 hours before i got a reply...


Actually, just noticed the addresses are funpubinc.com....

[SuspectimusPrime]

Admin@ was the one i used.... and was only 13 hours before i got a reply...


Actually, just noticed the addresses are funpubinc.com....

My bad. Sorry about the domain guys. Fixed my previous msg.

[prjkt]

Yeah my Nacelle has the reversed leg wings and main wing joint as well...

Ah well, looks fine in bot mode with the rest of my seekers

[Ravagecat]

Admin@ was the one i used.... and was only 13 hours before i got a reply...


Actually, just noticed the addresses are funpubinc.com....
Thanks guys, I'll send another email off tonight and attach some pics as proof. Hope I get a fairytale outcome too! ;)

[Krayt]

Still unsure what the outcome will be, whether Fairytale or facepalm...

But either way, it recently departed Honolulu on the way here...

[reillyd]

Thanks Suspectimus!

[Ravagecat]

Well you still hold the record Krayt with a 13 hour response :D it took 34 hours to get my response :p but at least they're answering on the admin@ email so anyone else who has problems with their TFCC toys should use it to contact them.

Funpub are sending me out an arm replacement which is great but have stated that all of their replacements have the reversed tail issue so can't offer me a solution to that which is disappointing considering how much these things cost...
I'll probably have a go at fixing the tail fins myself, but I'm not to confident pushing pins out as they are usually a one way street from previous experience (once they come out assuming you don't damage the plastic they usually don't go back in as well):(

[UltraMarginal]

I have no response yet, I suppose i'll send them a direct email tonight with some photos. this makes it the end of the third working day for them since I submitted my form through their website.

[Krayt]

Funpub are sending me out an arm replacement which is great but have stated that all of their replacements have the reversed tail issue so can't offer me a solution to that which is disappointing considering how much these things cost...


I hadn't mentioned the tail fins... only the main wing hinges. Will be interesting to see what the replacement has (it's somewhere between sydney and melbourne)

[griffin]

Funpub are sending me out an arm replacement which is great but have stated that all of their replacements have the reversed tail issue so can't offer me a solution to that which is disappointing considering how much these things cost...

So they are ignoring the wing connectors now as well, and only sending out the replacement arm?
I guess Krayt got lucky, by getting in before everyone else realised the problem to ask for a replacement (or they were all using the website contact page, which doesn't seem to work... as with most things from FunPub).

[Ravagecat]

So they are ignoring the wing connectors now as well, and only sending out the replacement arm?
I guess Krayt got lucky, by getting in before everyone else realised the problem to ask for a replacement (or they were all using the website contact page, which doesn't seem to work... as with most things from FunPub).

I didn't even bother mentioning the reverse main wing connector issue as I assumed the other two issues would of been enough to warrant an issue free replacement. :rolleyes:

I guess it was wishful thinking that they would have replacements with no issues because judging from the wording in the email I received, it seems all of the Nacelle toys were made with the reverse main wing and reverse tail fins problems?? or at least the ones for Australian members :rolleyes:

[Ravagecat]

Just put up a guide on how I fixed the rear tail fins on my Nacelle here (http://www.otca.com.au/boards/showthread.php?t=21322)

[UltraMarginal]

Just put up a guide on how I fixed the rear tail fins on my Nacelle here (http://www.otca.com.au/boards/showthread.php?t=21322)

Awesome, thank you for sharing, we might all need it in the long run.

I emailed at the admin@fupubinc website tonight mentinoing that I never recieved a reply from my email on Friday, I recieved a reply back from Angie ni minutes, apologising but she never recieved one from me then.
I have replied again suggesting the website form isn't working but never the less, are thy able to help me with my faulty nacelle.
I'm waiting to hear back.

[Krayt]

So....

nacelle v2 is here.... And it was still sealed, unchecked, and just as screwy as nacelle v1!!!!

So now my dilemma.... Complain it's still bad? Or shut up and accept my free figure?

[griffin]

So....

nacelle v2 is here.... And it was still sealed, unchecked, and just as screwy as nacelle v1!!!!

So now my dilemma.... Complain it's still bad? Or shut up and accept my free figure?

Even though you got yours a couple weeks after Americans, you must have been the first person to ask them about the problem before they realised it was on every toy... or you had someone respond to you who didn't know about the issue and sent out the replacement.

I'd just keep it and look at fixing them both yourself, or fix one and sell off the other as-is for someone else to fix if they want.


You certainly got a better outcome than I did when I bought an extra Club membership toy Dion a few years back and it had a missing tail-light. They wouldn't send out the part in an envelope... I had to post back the toy at my expense for them to post back a new one. Considering it was only a $20-25 toy (membership toys were only about that much back then) that was for selling off to others, it was not worth paying to have it posted back - since I'd have to discount it to sell it, either way it was a loss of money, but paying postage would lose me more money.
It was their faulty product, but it was my responsibility to pay for a replacement. :mad:
(and this was before the over-charging of postage issue, which I could have used to force them to send out the replacement at their expense)

[UltraMarginal]

after a couple more emails, trying to make it clear what my problem is the final message reads like this:


I do apologize for your issue. This does seem to be an overall problem with this figure and unfortunately our few remaining pieces are exactly the same. We have contacted the manufacturer in hopes they may possibly have a resolution for us on these. I will keep your email and if and when we hear something we will let everyone know. Thank you.

I haven't replied yet, (I received this late last week) I haven't figured out what to say that isn't mean or snarky. It's pretty frustrating.

[griffin]

I haven't replied yet, (I received this late last week) I haven't figured out what to say that isn't mean or snarky. It's pretty frustrating.

I think that's pretty telling of how few fans now communicate with FunPub for them to take so long to realise that this was a fault in all the Nacelle toys, because they still haven't made an announcement or acknowledgement of the issue.
When you get burnt in the past, even though you still want certain toys, people would rather be stuck with a faulty toy than try to communicate with them ever again... or that their website contact page is not working (and they don't want to fix it or else they'd have to deal with people's complaints). :rolleyes:

[UltraMarginal]

It's clear that the website contact page isn't working.

It's so frustrating that this has happened, I wonder if it's related to the design this time calling for the wing to actually be swapped, note that the screw holes are in the top of the wing on Nacelle, so they can put those stickers over them I suppose. it's the opposite of pretty much all the other seekers and shown in the illustration, therefore intentional.

I will be very hesitant to get the Sub service 4 that's for sure. I like the look of a lot of the figures, but I will be bored with all of their transformations long before they turn up.
the tanking dollar and the sheer unreliability of the quality control and the fact that the insurance clearly doesn't mean anything.

[Ravagecat]

Just thought I'd mention I got my replacement right arm in the mail yesterday. Sucks about the other remaining issue...

[prjkt]

To anyone paying by instalments, the final payment date has been pushed back to the 14th of Sept due to the timing of the TFSS 4.0 pre-payments. Good news for me here.

[Tetsuwan Convoy]

I haven't replied yet, (I received this late last week) I haven't figured out what to say that isn't mean or snarky. It's pretty frustrating.
IId get on to them. This is a service that they you for and they have produced a faulty figure. All of them by the looks of things.

Wonder if their is an american Fair trading thing that can be complained to? This is ridiculous (Not surprising though).

[Krayt]

It's so frustrating that this has happened, I wonder if it's related to the design this time calling for the wing to actually be swapped, note that the screw holes are in the top of the wing on Nacelle, so they can put those stickers over them I suppose. it's the opposite of pretty much all the other seekers and shown in the illustration, therefore intentional

the upside down main wings and screw cover stickers ARE INTENTIONAL. It was done the same way for thrust in the botcon box set a few years ago "by mistake" on the mock ups, but they actually liked it and kept it for thrust. So with nacelle based on thrust mood, they did it again

[UltraMarginal]

the upside down main wings and screw cover stickers ARE INTENTIONAL. It was done the same way for thrust in the botcon box set a few years ago "by mistake" on the mock ups, but they actually liked it and kept it for thrust. So with nacelle based on thrust mood, they did it again

I figured that was intentional, I was just wondering if it might have had a flow on effect in the assembly of the figure, causing the wing connectors to be installed on the wrong sides?

[prjkt]

I figured that was intentional, I was just wondering if it might have had a flow on effect in the assembly of the figure, causing the wing connectors to be installed on the wrong sides?it's possible, as I think the last release if this mould would have been the Botcon Rainmakers, which don't have this issue.

Funnily enough, the assembly error that popped up at the same Botcon with G2 Electrons/MW Hoist with a chest piece being the wrong way around actually flowed onto the the Hasbro Asia 3Pack Kup as well So we can't lay the entire blame for the fault with the club (just the lack of checking before they left the factory....)

[reillyd]

I was really impressed to find a replacement missile launcher arrive this week. I hadn't received an email reply, so was quite relieved to get one

[griffin]

The Club has sent out an email to confirm what we had expected about their Gen2 Starscream toy - it has the same mis-construction as Nacelle (the wing connectors).

It's good that we finally get the club taking a pre-emptive step on letting us know that something is wrong, even though it wasn't their fault. It is just better than their history of ignoring issues, or deflecting blame to everyone else afterwards.

It still took them too long to send this out, as they've known about this problem for 7-8 weeks.


Hello Everyone,
This is going out to everyone who has ordered the TFSS 3.0. We hope that you are enjoying your first four figures but we need to take a minute to make you aware of a production issue with one of the two final figures, G2 Starscream.
We will try and take a long story and make it short here, but we want to give you all the info so you can understand the process better. Often times, for our exclusive toys we select molds that are not currently in production. So for those assembling the toys, they are often working on a mold that has not been seen in some time. Coupled with the fact that these are produced in VERY short runs, this allows for the possibility that minor glitches can occur in the assembly. Yes, there are checks and balances in place to avoid this. We get samples ahead of time. While every situation is unique, in the case of Nacelle and Starscream the samples we received were assembled 100% correctly. For the production versions, there was a minor issue however.
As you may be aware, the hinge piece that connects the wings to the body on the Seeker mold has a very small groove on the one side that allows for the wing to fold up in a smooth manner. If the tiny hinge piece is put on backwards, the wing has to fold up over a more defined right angle edge, without the small groove. To stress, this does NOT affect the ability of the toy to convert from robot to jet and back. It ONLY makes it a little more of a “hard” click as opposed to the smooth click as intended. Your Starscream still will convert to and from robot and will display great on your shelf! However IF you have any additional concerns, please contract our office before the final billing next week as we will NOT be able to do any exchanges on figures that have the hinges assembled incorrectly. Unfortunately, this was a wide spread error on both Nacelle (which also had reversed tail fins) and Starscream and we do not have the product to exchange.
We are in the middle of moving to a new server and provider (yea!) so I'll send out an email next week for you to update your account for those who have moved or need to change thier card number. Please do not use the old link as the data will not translate to the new code.
Thank you again and please know we make every effort to make sure you get the best exclusives possible!
Brian


At the end there is a mention of yet another server move, which seems to be their regular excuse for when technical things go wrong that might actually have been their fault (like ignoring messages sent through their website in the last couple months).
So a bit of good and bad this time.

[griffin]

Since I don't do instalments, I didn't realise it until just reading it on another site, that the third instalment payment to cover Starscream & Krok is only 4 days away... which explains why they waited 7 weeks to notify people about this toy, so that the message only gets out to people at the last minute. That way, if they didn't get the email, they might not hear about it before they make the final payment, or they might have already made the final payment in the last week before getting the email.

[UltraMarginal]

I emailed them earlier this week to see if they had made any headway with the Nacelle issure with the factory.

the reply informed me that they have not and there is no solution forthcoming, the only offer I got was to send the figure back if I wanted for a refund on that figure.

I'm going to keep it, as I'd be surprised if they cvered shipping and I doubt I'll have any of the shipping refunded from that figure being sent out either which isn't so much of an issue.
I just can't see it being worth it.

I haven't tried it yet, I'm a little sceptical of forcing that hinge to rotate past the corner like that. I didn't get the email either since I'm not a member of the club this year... that's a bit of a shame.

[griffin]

I emailed them earlier this week to see if they had made any headway with the Nacelle issure with the factory.

the reply informed me that they have not and there is no solution forthcoming, the only offer I got was to send the figure back if I wanted for a refund on that figure.

I'm going to keep it, as I'd be surprised if they cvered shipping and I doubt I'll have any of the shipping refunded from that figure being sent out either which isn't so much of an issue.
I just can't see it being worth it.

I haven't tried it yet, I'm a little sceptical of forcing that hinge to rotate past the corner like that. I didn't get the email either since I'm not a member of the club this year... that's a bit of a shame.

I think that's the disappointing thing about this - they are sending out an email to let people know that one of the two remaining toys are mis-constructed, so that they can decide not to pay the last instalment, but the email looks to only go to people who are members this year (eliminating 2015 subscribers who are not 2015 members), and sent out four days before the cut-off of payment (which is too late for people who have already paid before the last minute) instead of 7 weeks ago or any time since.

And I was giving them a pat on the back for stepping up with open communication before the toy was released... when clearly it was carefully planned to prevent too many people foregoing the final instalment and being stuck with a lot of Starscreams and Kroks. (they would have sold a few Krok's on their website later, but they would never be able to sell the Starscream... unless they don't note its flaw on its listing on the Club Store )

As for returns and refunds, you'd have to pay postage back, and you'd only get a refund for the toy's value, not the postage paid to send it over... so yes, you'd get very little back from your $50-60 toy.

At least you can pop off the wing and file down the corner to allow the wing to move over it easily (match the edge on the other side, just don't file down too much)... and then polish it down with really fine sand-paper.


When retailers get a batch of faulty products, they can get a refund or credit to their account from the toy distributor (who would be more than keen to compensate them just to keep them as a customer), so I wouldn't be surprised if FunPub got a refund from Hasbro for Nacelle and Starscream (because it was the supplier's fault for not ensuring the products met FunPub's requirements), and they are just keeping it instead of forwarding a partial credit back to the customers. (you wouldn't get a full refund because FunPub paid a lot less per unit than we did, so FunPub wouldn't be refunded enough to cover what we paid... but if they get any refund at all they are selling those two toys with a reduced cost to them, so shouldn't be charging as much to us)

[Krayt]

I haven't tried it yet, I'm a little sceptical of forcing that hinge to rotate past the corner like that. I didn't get the email either since I'm not a member of the club this year... that's a bit of a shame.

I'm a member, but I didn't get this email.... So I wonder what the criteria were to make the list...

As for forcing the wing.... I did it to one side once, and that wing popped out of the connector straight away, and must have stretched or weakened the hole/connector, as it is loose all the time. So I'm NEVER going to do it to screamer or nacelles other wing... Too risky...

[BigTransformerTrev]

The Club has sent out an email to confirm what we had expected about their Gen2 Starscream toy - it has the same mis-construction as Nacelle (the wing connectors).

It's good that we finally get the club taking a pre-emptive step on letting us know that something is wrong, even though it wasn't their fault. It is just better than their history of ignoring issues, or deflecting blame to everyone else afterwards.

It still took them too long to send this out, as they've known about this problem for 7-8 weeks.

At the end there is a mention of yet another server move, which seems to be their regular excuse for when technical things go wrong that might actually have been their fault (like ignoring messages sent through their website in the last couple months).
So a bit of good and bad this time.


I'm a member, but I didn't get this email.... So I wonder what the criteria were to make the list...

As for forcing the wing.... I did it to one side once, and that wing popped out of the connector straight away, and must have stretched or weakened the hole/connector, as it is loose all the time. So I'm NEVER going to do it to screamer or nacelles other wing... Too risky...

Stupid thing is that I've subscribed for the 4.0 but not the 3.0 and I DID get the email :rolleyes:

[griffin]

This morning I decided to see if I could pop out the pins in Nacelle and swap over the connectors, and it was easier than I was expecting... but the worry is that the pins holding in the connectors are going to be weaker because they've been moved 3 times through the tight plastic now instead of once, with each movement ripping up the plastic hole more.


Stupid thing is that I've subscribed for the 4.0 but not the 3.0 and I DID get the email :rolleyes:

That's the point I was guessing - people who aren't members this year, but subscribed to this year's toys (by being a member last year), might not be on the mailing list to even get this notice... to know that the Club is aware of the problem.

According to someone on TFW, the Club is willing to refund people who don't want Starscream (and not get it posted to them), if they tell them in time (before it is sent)... so not only is that not communicated to the members in that email, but they waited 7 weeks to minimise the amount of people who would phone in to cancel their Starscream toy.

[Civic Bossman]

I'm a member and have subscribed to 3.0 and 4.0 and haven't received the email