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yoshi594
6th June 2017, 05:37 PM
Just got my shipping notification for MP Artfire! can't wait. Also preordered mp-36 (all i had to pay was $20 deposit and the shipping cost).

CoRDS
6th June 2017, 06:12 PM
I had ordered xtransbots andras and master made tripticon
shipped last wednesday

arrived today However no tripticon to be found, instead ive been send the scorpinok which i dont really want. so i hope he can fix this error soon.

OhMyPrimus
8th June 2017, 12:15 AM
Thanks Yoshi for starting the feedback thread!

So sorry about the mistake Cords, thanks for accommodating and will get your Rex sent out tomorrow!


Just got my shipping notification for MP Artfire! can't wait. Also preordered mp-36 (all i had to pay was $20 deposit and the shipping cost).


I had ordered xtransbots andras and master made tripticon
shipped last wednesday

arrived today However no tripticon to be found, instead ive been send the scorpinok which i dont really want. so i hope he can fix this error soon.

STL
9th June 2017, 06:16 PM
I did two huge orders with These guys n very happy. Shipped within a few days, kept in loop, safely packed n arrived quickly. Best part is the excellent shipping rates which HK stores seem to suffer from these days. Already putting another order thru them!

drifand
10th June 2017, 03:26 PM
Got my items, well packed and great service. Please keep this up.

yoshi594
13th June 2017, 06:57 PM
Thanks Yoshi for starting the feedback thread!

you're welcome. I got my mp-artfire yesterday :D! was packed well! cheers

CoRDS
19th June 2017, 03:31 PM
My master made Dialous rex arrived late last week so all is good

z3r03d
20th June 2017, 01:47 PM
cool! thanks for posting feedback regarding ohmyprimus

was wondering if they pack things well.

I assume no one has had any issues to-date? (saw heaps of stuff i want but am not sure how well things are packaged)....

CoRDS
20th June 2017, 02:40 PM
I have had two shipments from them and neither have had any issues
Items surrounded with chunks of foam and in nice sturdy boxes

yoshi594
20th June 2017, 02:45 PM
I have had two shipments from them and neither have had any issues
Items surrounded with chunks of foam and in nice sturdy boxes

i too have had two shipments from them. lots of bubble wrap if that's what you like :).

OhMyPrimus
21st June 2017, 12:36 PM
Thanks for the feedback!

Really appreciate it, word of mouth from you guys is really what has kept us going all this while.



I did two huge orders with These guys n very happy. Shipped within a few days, kept in loop, safely packed n arrived quickly. Best part is the excellent shipping rates which HK stores seem to suffer from these days. Already putting another order thru them!


Got my items, well packed and great service. Please keep this up.


you're welcome. I got my mp-artfire yesterday :D! was packed well! cheers


I have had two shipments from them and neither have had any issues
Items surrounded with chunks of foam and in nice sturdy boxes

Omega Metro
6th July 2017, 09:34 AM
Are they normally this slow to ship items out? Paid MPM3 Bumblebee almost a week ago and sent a message with no reply. I don't mind waiting if I know what's happening but it's annoying when they don't respond or keep you updated.

Sinnertwin
6th July 2017, 09:40 AM
They stated that they will be on holidays from 03/07-08/07, that may be why?

Ralph Wiggum
6th July 2017, 10:08 AM
Are they normally this slow to ship items out? Paid MPM3 Bumblebee almost a week ago and sent a message with no reply. I don't mind waiting if I know what's happening but it's annoying when they don't respond or keep you updated.

I paid for my MPM3 on last week Thursday and got a shipping notification on the following Sunday. Dennis is pretty reliable so I am surprised he hasn't responded to your query. He can take up to 48hrs to respond to an email but usually responds within a day.

Omega Metro
6th July 2017, 10:24 AM
I paid for my MPM3 on last week Thursday and got a shipping notification on the following Sunday. Dennis is pretty reliable so I am surprised he hasn't responded to your query. He can take up to 48hrs to respond to an email but usually responds within a day.

Yeah I was told it would be shipped out Friday but order still says 'processing' and no notifications since. First time I've used them so unsure of what to expect.

Ralph Wiggum
6th July 2017, 10:29 AM
Ah well I got an email from DHL on the Sunday advising receipt of the parcel, so maybe check your junk mail. An email from Oh My Primus advising of the change in order status to complete was only received yesterday.

drifand
6th July 2017, 11:31 AM
my mpm bee on the way by dhl, didn't have time to post because of the stupid drama with the other retailer.

Take note, if you dont get response check their facebook updates as they will state if they are away.

OhMyPrimus
6th July 2017, 12:09 PM
Hi Omega, you're Steven? Just replied your email. So sorry, some miscommunication on our side (your order was left aside and not sent because I wrote MPM3 & 4 for the packing preparation).

Thanks Ralph and Drifand! But our mistake this time.

Also, I'm currently in Malaysia now so email replies might be slow, will be back by Sunday. All in stock orders last week should have been physically sent out on Monday with email notification sent on Tues so do drop me a note if otherwise.

So sorry for any inconvenience caused!



Are they normally this slow to ship items out? Paid MPM3 Bumblebee almost a week ago and sent a message with no reply. I don't mind waiting if I know what's happening but it's annoying when they don't respond or keep you updated.


my mpm bee on the way by dhl, didn't have time to post because of the stupid drama with the other retailer.

Take note, if you dont get response check their facebook updates as they will state if they are away.


I paid for my MPM3 on last week Thursday and got a shipping notification on the following Sunday. Dennis is pretty reliable so I am surprised he hasn't responded to your query. He can take up to 48hrs to respond to an email but usually responds within a day.

Omega Metro
6th July 2017, 01:17 PM
Hi Omega, Just replied your email. So sorry, some miscommunication on our side (your order was left aside and not sent because I wrote MPM3 & 4 for the packing preparation).

Thanks Ralph and Drifand! But our mistake this time.

Also, I'm currently in Malaysia now so email replies might be slow, will be back

Yep, all good. Thanks for the update:)

spiderken17
7th July 2017, 07:49 AM
Also kudos for admitting it was your (minor) mistake, it shows your integrity.

CoRDS
7th July 2017, 09:09 AM
had my latest order delivered today, it was shipped monday

all arrived in perfect condition, no bumps or dents or anything.

(mpp10e , master made apollo and mpm3 bumblebee)

Jazzman
11th July 2017, 09:37 AM
Just want to thank the guys at OMP for a fantastic transaction, just received my MP-35 and MP-36 in perfect condition, well packaged and speedy delivery! Fantastic! :D

Ralph Wiggum
12th July 2017, 08:00 PM
MPM-03 Bumblebee arrived today. Item was shipped soon after payment; took about a week and a half to arrive in Perth, thanks to the joys of courier companies going to Sydney first, then across the Nullabor!

Two out of two Orders so far without any problems.

graza78
13th July 2017, 08:32 PM
MPM-03 Bumblebee arrived today. Item was shipped soon after payment; took about a week and a half to arrive in Perth, thanks to the joys of courier companies going to Sydney first, then across the Nullabor!

Two out of two Orders so far without any problems.

Received mine today. Very happy :)

(Mine also went to Sydney first, then back to Perth haha)

drifand
13th July 2017, 09:04 PM
Mpm bee received. Thanks.

Omega Metro
13th July 2017, 09:39 PM
Wow. So many Bumblebees arriving in Perth:p. Should get mine next week probably.

Ravagecat
18th July 2017, 12:24 PM
I Wanted to leave this company some positive feedback after placing my first order with them last week.

- Item was competitively priced
- Item was shipped next business day
- Shipping cost was not inflated
- Item arrived in a bit over a week
- Item was very well packed and arrived undamaged/intact

Overall:
Very happy with my experience so far and will definitely be ordering from them again in the future

Thank you OhMyPrimus!

drifand
31st July 2017, 09:20 PM
Mpm prime received. thank you for a wonderful timely delivery.

graza78
2nd August 2017, 11:19 PM
Received TFM Powertrain today, ordered last week. Well priced and packed, I'm a happy man!

Batfan007
4th August 2017, 10:28 AM
Didn't know there was a feedback thread here so...

Ordered and received Heaven Commander toy on sale from OMP and arrived nice and quick, well packaged all good etc :):):)

Got an order in for MALL Bomber / Ginrai combo - best price at the time anywhere - will post feedback when that one arrives (pre-order)

Sunsurge
5th August 2017, 12:10 PM
I purchased a couple of items from these guys recently and I'm very happy with how it went.

They had the best price around, shipping was super quick(i.e. shipped Wednesday & arrived Saturday morning) and everything was packed snug & secure.

ComradeRenko
8th August 2017, 10:08 AM
Visited the store while I was in Singapore recently and got fantastic service. Was able to have a look at a range of items, in addition to the ones I purchased.

Omega Metro
18th August 2017, 10:22 AM
My 3rd order arrived beginning of the week. No problems. Great to deal with.:)

graza78
30th August 2017, 01:44 AM
Received another order yesterday (Fanstoys FT-06), great service as usual :)

drifand
30th August 2017, 10:33 AM
Some of my items came and no problems, great service. Good after sales service as well. Thanks.

OhMyPrimus
2nd September 2017, 01:27 AM
Thanks ComradeRenko for dropping by! Sorry for the mess and all, hope we can present a better experience for you the next time you drop by!

Thanks to everyone else for their feedbacks as well.

We are in the midst of moving to a new store so might be abit slower in sending out the items, do pardon us for that.

Also noticed we missed some PMs, if you have any queries, you might want to drop us an email at ohmyprimus@gmail.com .

Cheers!

- Dennis, Oh My Primus



Visited the store while I was in Singapore recently and got fantastic service. Was able to have a look at a range of items, in addition to the ones I purchased.

Dinkydarth
4th September 2017, 03:06 PM
just completed my first order with OhMyPrimus. MP Grapple and SF Ratchet upgrade. One week from ordering to receiving items. Great packing, great communication. Items in mint box condition. Will definitely be using OhMyPrimus again!

Sunsurge
12th October 2017, 09:16 PM
Is anybody else out there waiting for a Weijiang Champosaurus (KO Skullsmasher) to arrive?

I ordered one back in July but was told they are likely due in August pending release of Brainstorm. Anyway August has been and gone so I emailed them a couple of weeks ago and was told they had just arrived and will be sent out later that week.

Haven't heard anything since. No tracking, no shipping notice, nothing.

OhMyPrimus
13th October 2017, 01:11 PM
So sorry for the delay, the item has been handed over to DHL but pending the tracking number. Will update you via email once we have it.

Item arrived last week but we have taken some time to clear them due to build up from the two weeks we were closed for renovation. So sorry about that!

Sunsurge
19th October 2017, 07:12 PM
Wei Jiang's Champosaursus arrived today. Again the item was packed very well and arrived quickly (almost .5 past light speed).

davieanix
18th November 2017, 12:47 PM
I bought MP36 from these guys like a week ago.

It arrived today.

On Saturday.

I am beyond happy and grateful.

Thanks so much OhMyPrimus! Superb service! Couldn’t recommend more.

drifand
18th November 2017, 02:30 PM
they gave replacement part for my mis-assembled MPM bee, good service. Please keep up the good work.

drifand
20th November 2017, 02:39 PM
got a few items from them well packed. Great work!

yoshi594
27th November 2017, 07:45 PM
got my 2 mp-36. arrived swiftly.

FruitBuyer
5th December 2017, 07:41 AM
Received my Warbotron Computron yesterday securely packaged. A tiny bit dusty but otherwise in great condition.

drifand
4th January 2018, 08:18 AM
received MP-36 from them. (I have not gotten my permit but applied)
played safe.

dsaint
19th January 2018, 08:53 AM
Great customer service - if there are delays in dispatching items they let you know straight away and fast secure shipping from Singapore.

Best regards
Catcon

Jellico
25th January 2018, 11:13 PM
Got my first 3rd party. OMP were a little slow to get delivery moving due to forces of nature, But excellent customer service and they kept me informed.

Just need the Singapore $ to crash. :D

drifand
26th January 2018, 07:52 AM
Got my first 3rd party. OMP were a little slow to get delivery moving due to forces of nature, But excellent customer service and they kept me informed.

Just need the Singapore $ to crash. :D

Not likely to happen as is based with USD and has a par rate with Brunei.

griffin
26th January 2018, 01:40 PM
Made my first order with OMP at the start of this month, as my usual Asian online store (Ehobbybaseshop) makes me think that they are winding up (in the last year they have had less and less items on pre-order each month, and nothing beyond March)... so I need a new source for JP exclusives that get released in Asia that aren't available on HLJ or Amazon Japan (like the TakaraTomyMall exclusives and Ehobby exclusives).
(for those wondering why I don't use RobotKingdom - their bad service processing a couple of my orders and suddenly ignoring my emails when I got one faulty toy, I refuse to use them ever again, or recommend them)

When someone recommended trying OMP for some upcoming items I was looking for (that weren't on EHBS), I wanted to place a small order of in-stock items first, to test them out before placing pre-orders.
I ordered three items that were supposed to be in-stock - JP LG Blurr reissue, JP Infobar (phone) Optimus, and the Hasbro Platinum Edition 3-pack of Cyclonus, Scourge and Sweep.

Okay, the negatives first.

Firstly, their listing for the Infobar Optimus was incorrect, as the Nishikigoi (red) Optimus version is the later, cheaper, non-electronic version, but OMP lists it as the working bluetooth version.

Takara Tomy & Kddi AU X Transformers Infobar Optimus Prime (Nishikigoi) - Working Bluetooth ReceiverThere are five versions of the Infobar phone, and the Nishikigoi version is the only one that does not have the bluetooth feature inside the phone. It also comes with a smaller, cheaper display stand for the phone mode, instead of the robot figure-display that came with MP Loudpedal (black Tracks).
Now, I knew that this red "re-release" of the Infobar Optimus was non-working (and bought it knowing that), but other customers might feel misled/cheated by the mistaken listing on OMP, if the online store owner didn't know that this was the one version that doesn't have a working bluetooth installed in it.

Secondly, the Platinum Edition 3-pack was not in stock, despite the online store saying that it was, and allowing me to cart and pay for it... so if they misplaced it or if they have to manually update their online store with stock numbers, it makes it difficult to trust if any of their items, especially their older items, are still physically available, just because their website says it is instock and is able to take your money for it.

On the positive side.

They contacted me two days after placing the order, to see if I wanted to cancel the whole order or get a refund for the missing item.
They didn't ask if I wanted to order something else and charge/refund the difference, so I asked if I could get MPM4 Optimus (or another item if it was in stock yet), and get charged the difference.
They agreed, and sent a paypal invoice for the extra amount. Since Optimus was smaller and lighter than the 3-pack, I noted that it shouldn't cost any extra in postage, and they credited some of the original postage cost from the extra amount owing.

Three days later, the items were shipped. Five days after placing the order, which isn't too bad, considering a day was probably lost working out what to do about the out-of-stock item.

Unfortunately, they were only using DHL, and you have not way of knowing if it will be handled in Australia by DHL (can't use a PO Box address which might reject it back to the sender), or will be passed onto Australia Post at the border (which can use a PO Box address - which I prefer, so that it doesn't just get left at the door and get stolen, or gets sent back to the Airport Depot for pickup if no one is home).
As it was, one of the other people at my house, received it, but left it somewhere out of the way and didn't tell me it had arrived... so I didn't find it until 3 days later.

After all that, the items arrived in once piece.
I'll probably end up pre-ordering upcoming items from there, but just a little cautiously for a while, to be sure that these are isolated issues, not common ones.

Jellico
26th January 2018, 04:16 PM
Not likely to happen as is based with USD and has a par rate with Brunei.

Interesting. Google has had the rate sitting at $1S to $0.95AU for about a month now with occasional jumps to 0.96. (5% conveniently matches the PayPal charge). The $AU has been gaining against the $US. Should we expect some change?

drifand
27th January 2018, 01:03 AM
Interesting. Google has had the rate sitting at $1S to $0.95AU for about a month now with occasional jumps to 0.96. (5% conveniently matches the PayPal charge). The $AU has been gaining against the $US. Should we expect some change?

At one point in the past $1 Aus equals S$115

Note though, I believe ohmyprimus will rise prices for new items accordingly if rates jump or decrease when falls.

Anyway some feedback is I would like all Takara masterpiece toys to be protected better as is more of a collectors item.
I won't be fussed about 3p but of course extra care is a bonus.

Ralph Wiggum
27th January 2018, 11:45 AM
I got MP-39 Sunstreaker last week, it was available a few days after release but I asked Dennis to hold off on posting until I got back from holidays, which he was happy to oblige. Another happy purchase.

#ohmyprimusdelivers

philby
28th January 2018, 06:08 PM
In mid-October I placed an order for 2 items, one LG Sharktron and the C++ kit for CW Defensor.

After the order went through I emailed them to confirm I was getting the Hasbro coloured version and not the Takara version. They replied to say it is for the Hasbro version but just went out of stock, and more is expected in November. They asked if I wanted to cancel the order and/or ship Sharktron separately now. I replied saying I was happy to wait for the kit and if it was ok they could ship Sharktron first. They did and it arrived very soon after.

I emailed on 10th November asking if there was any update on the kit and they replied stock was on the way and should be arriving in 2 weeks. About 3 weeks later I hadn't heard anything so asked again and they said it hasn't arrived yet. It was coming by sea and possibly held at customs. A few days later they told me it had arrived and they would ship it out very soon and then I had it not long afterwards.

So since this is at least the 2nd time mentioned in the thread that somebody has ordered and paid for something "in-stock" which turned out to not actually be in-stock maybe there is something that could be looked at or upgraded on the site or ordering system?

I was happy that they got onto it pretty quickly and anytime I emailed for information the response was within 24 hours. Also, I paid once for shipping and had the items sent out in 2 separate deliveries, if there was any extra cost for those it was covered by OhMyPrimus (I didn't realise the box for the kit was so big).

It was definitely a drag having to wait so long after initially thinking it would be with me sooner.

I like what I've gotten from OhMyPrimus in the past and service but honestly I would have to say I am slightly hesitant now. If I saw something I wanted I may resort to confirming availability by email before I actually go through with an order. It has by no means turned me off them completely or anything though.

OhMyPrimus
31st January 2018, 07:45 PM
Hi everyone, haven't been on the boards for a while so just a quick reply to the messages posted.



Firstly, their listing for the Infobar Optimus was incorrect.
Secondly, the Platinum Edition 3-pack was not in stock

Hi Griffin, thanks for giving us a shot. So sorry about the Infobar Prime, we were not informed about the non-working bluetooth function (but it's no excuse, we should have known), have just corrected it on our site to avoid any confusion.

As for the sold out items, yes, there is a realistic chance that some items (especially those with 1 left in stock) are available on the website but are actually sold already sold out. Reason mainly being we sell via walk-in as well so these sales are sometimes not updated on the site. We are working on this, finally getting a full time guy in March to make sure such mistakes are minimized as much as possible.



In mid-October I placed an order for 2 items, one LG Sharktron and the C++ kit for CW Defensor.

I emailed on 10th November asking if there was any update on the kit and they replied stock was on the way and should be arriving in 2 weeks. About 3 weeks later I hadn't heard anything so asked again and they said it hasn't arrived yet. It was coming by sea and possibly held at customs. A few days later they told me it had arrived and they would ship it out very soon and then I had it not long afterwards.

So since this is at least the 2nd time mentioned in the thread that somebody has ordered and paid for something "in-stock" which turned out to not actually be in-stock maybe there is something that could be looked at or upgraded on the site or ordering system?

Hi Philby, thanks for your feedback as well. To add on to the reply above, our new guy won't change everything overnight, but while we are definitely still a work in progress, we do take all feedback seriously and the basic principle is that we always try to do things better today than yesterday.



Interesting. Google has had the rate sitting at $1S to $0.95AU for about a month now with occasional jumps to 0.96. (5% conveniently matches the PayPal charge). The $AU has been gaining against the $US. Should we expect some change?

Hi Jellico, our pricing is calculated based on SGD, and our cost is determined mainly by the USD and RMB rate. As long as the AUD/SGD rate do not fluctuate too much, pricing in AUD should be mostly stable.



I got MP-39 Sunstreaker last week, it was available a few days after release but I asked Dennis to hold off on posting until I got back from holidays, which he was happy to oblige. Another happy purchase.

#ohmyprimusdelivers


Wei Jiang's Champosaursus arrived today. Again the item was packed very well and arrived quickly (almost .5 past light speed).


I bought MP36 from these guys like a week ago.

It arrived today.

On Saturday.

I am beyond happy and grateful.

Thanks so much OhMyPrimus! Superb service! Couldn’t recommend more.


they gave replacement part for my mis-assembled MPM bee, good service. Please keep up the good work.


got my 2 mp-36. arrived swiftly.


Received my Warbotron Computron yesterday securely packaged. A tiny bit dusty but otherwise in great condition.


Great customer service - if there are delays in dispatching items they let you know straight away and fast secure shipping from Singapore.

Best regards
Catcon


Got my first 3rd party. OMP were a little slow to get delivery moving due to forces of nature, But excellent customer service and they kept me informed.

Thanks everyone for the encouragement, it's been an awesome eight months (since I first posted on the boards) mostly because you guys have been very kind to us.

Thank you!

griffin
1st February 2018, 09:28 AM
Thanks for taking the time to give us some feedback here.

Mr_K
7th February 2018, 07:43 PM
First purchase after PC (I'm still in the process of taking them to court).

Purchased 3 TFC toys I have/had on order with PC.

Arrived within a week! (who knew such service existed!)

Absolutely fantastic! I will be back!

Jellico
14th February 2018, 10:42 AM
Just got a huge box of Dibots and Phoenix. Very well packed. Good communication. I will keep going back.

nyerk
19th February 2018, 12:48 AM
Received my first order from them last week. (Several Iron Factory figures) Pretty happy with the service, one of the items I'd ordered was out of stock and refunded promptly. Their shipping took only one day to get from Singapore to Australia. (Before Auspost decided to hold on to it for nine days...)

Have already placed my next order with them. :)

drifand
15th March 2018, 09:25 AM
Received fanstoys sovereign. Box was a bit crushed in the corner < this is from the stock as the shipping box was perfect. Not overly concern but I have indicated any Takara masterpieces should come in perfect condition to the owner.

FruitBuyer
28th March 2018, 02:29 PM
Received my GT Tyrant packed quite securely. Much like my first purchase, it was shipped and received very promptly.

Great doing business!

drifand
27th April 2018, 12:34 PM
Thanks for another safe delivery.

Will buy stuff again.

Ralph Wiggum
23rd May 2018, 07:45 PM
MPM-05 Barricade ordered, it was sent the following day and arrived all good.

#ohmyprimusdelivers

bakakun
2nd June 2018, 06:48 PM
First time customer. Got my Fans Toys Rouge the other week.

While the figure itself isn't that good, ohmyprimus delivered it safely within a reasonable time.

Looking forward to doing business with them again

Jellico
4th June 2018, 06:23 AM
Anyone had any trouble contacting them lately?
After a good run in April they haven't responded to my last couple of emails.

drifand
4th June 2018, 05:58 PM
Anyone had any trouble contacting them lately?
After a good run in April they haven't responded to my last couple of emails.

Hi, amendment to previous announcement:

- 31st May (Thur) - Open from 12noon to 6pm (Closed after 6pm)
- 5th Jun (Tue) to 9th Jun (Sat) - Closed (Reopen on 11th Jun)

Please subscribe to their news etc....

Jellico
5th June 2018, 09:35 AM
First email was the 24th ;)

He has been posting updates for new products the whole time.

Look. I am so not worried that I placed a big order last night. But I would like a response, if only to prove my emails are getting through.

Convoid
5th June 2018, 09:50 AM
Anyone had any trouble contacting them lately?
After a good run in April they haven't responded to my last couple of emails.

I used their website to send them a message on Saturday. I got a reply from them last night (Monday).

OhMyPrimus
5th June 2018, 02:30 PM
Hi Jellico, Dennis from OMP here, can you send me a PM with your email address so I can check on it?

So sorry about the late reply, I've been in Malaysia the past week and Ed (Our Ops guy) has been holding the fort.

I'm actually flying to Australia (Perth) on Thurs while Ed will be on leave so full strength will resume next Sat.

Some emails have been delayed in the meanwhile, so sorry for the inconvenience caused!



First email was the 24th ;)

He has been posting updates for new products the whole time.

Look. I am so not worried that I placed a big order last night. But I would like a response, if only to prove my emails are getting through.

Jellico
6th June 2018, 08:28 AM
Hi Jellico, Dennis from OMP here, can you send me a PM with your email address so I can check on it?

So sorry about the late reply, I've been in Malaysia the past week and Ed (Our Ops guy) has been holding the fort.

I'm actually flying to Australia (Perth) on Thurs while Ed will be on leave so full strength will resume next Sat.

Some emails have been delayed in the meanwhile, so sorry for the inconvenience caused!
Thanks mate.

It just seemed weird after an excellent stream of really personalised communication things went quiet. Glad to here that you are around.

Enjoy your trip.

Jellico

graza78
7th June 2018, 12:08 PM
Recieved many orders the past year, all well packed and well priced, and had great after sale service and communication . Couldn't recommend OhMyPrimus enough :)

SharkyMcShark
13th June 2018, 10:53 AM
I bought the JinBao OS KO Gravity Builder first set from OMP.

No complaints at all. Fantastic price on them*, and the pieces were packed very well. Will order again.

*Actually the best price that I saw after quite a bit of shopping around.

The Letter M
6th July 2018, 03:52 PM
Anybody has issues with responses from OMP? Trying to follow up an order than should have gone out on Tuesday, but was then moved to Thursday and now I'm not getting replies from them

drifand
7th July 2018, 07:53 AM
Anybody has issues with responses from OMP? Trying to follow up an order than should have gone out on Tuesday, but was then moved to Thursday and now I'm not getting replies from them

You can Facebook message them.

The Letter M
9th July 2018, 03:45 PM
You can Facebook message them.

They're not super responsive. Still waiting on a tracking number...

OhMyPrimus
12th July 2018, 01:29 AM
Hi, Dennis from OMP here, so sorry but have we gotten back to you?

If not, can you pm me with your email address?

Typically, it takes one or two days for DHL to update the site with the tracking number.


They're not super responsive. Still waiting on a tracking number...

Jellico
12th July 2018, 05:55 AM
Hi Dennis,

DX9 has been issuing a replacement foot to sellers for the second issue of Richthofen to fix a gappy tail in alt mode.

Have you heard anything about this?

OhMyPrimus
12th July 2018, 10:27 AM
Hi yes, the replacement foot should be arriving next month.


Hi Dennis,

DX9 has been issuing a replacement foot to sellers for the second issue of Richthofen to fix a gappy tail in alt mode.

Have you heard anything about this?

ComradeRenko
12th July 2018, 09:49 PM
My Ken/Chun-Li set and my Volcanicus hands and feet rocked up today. Excellent condition, very well packed. I remain impressed with the service.

Jellico
13th July 2018, 09:25 AM
Hi yes, the replacement foot should be arriving next month.

Thank you. Very good news.


And while I am here...

I have had a string of packages from OMP over the last two months. Excellent condition and support.
The only problem was a lag between sending and the arrival of the tracking details meant Australia Post was was telling me they had it before OMP.

drifand
13th July 2018, 01:51 PM
Thank you. Very good news.


And while I am here...

I have had a string of packages from OMP over the last two months. Excellent condition and support.
The only problem was a lag between sending and the arrival of the tracking details meant Australia Post was was telling me they had it before OMP.

First world problem seriously dude, Australia post should be the one you should complain to. And trust me it falls on death ears.

reillyd
27th July 2018, 06:33 PM
My Predaking arrived via DHL shipping, and was very carefully packed for transit. Quite happy to have him before retail, and they ended up being the very cheapest retailer that had him 'in stock'

griffin
28th July 2018, 08:05 PM
My Predaking arrived via DHL shipping, and was very carefully packed for transit. Quite happy to have him before retail, and they ended up being the very cheapest retailer that had him 'in stock'

Did yours come with the tape still intact on both ends of the box?

Mine arrived with the tape cut on one end, and quite roughly cut/torn too... so hopefully nothing is missing (I will have to see if a review somewhere lists everything that is supposed to come packed in the box, not just the toys and accessories).
(I haven't had much luck with this online store so far, but at least others are getting a good result from their purchases there.)

reillyd
9th August 2018, 09:52 PM
No definitely still sealed on mine. But I would think if yours had been inspected by customs and opened, you'd have had a sticker or flyer there too. So maybe it was sent that way?

ComradeRenko
13th August 2018, 10:43 PM
Got my Perfect Effect PC-23 today. Grimlock appreciates the new thighs and forearms. Torso mode turns out rather nicely as well. Haven't had a problem with any of my orders from Oh My Primus and will happily use again.

OhMyPrimus
13th August 2018, 11:01 PM
Hi Griffin, sorry for the late reply, I've checked with our Ops guy Ed, he actually made sure to send out the better boxes out as we do have a bunch of badly damaged boxes which are still in our Store. However, it might also be possible he might have missed the damages but when I explained the description, he said that was not likely.

In any case, do let us know if any items was missing so we can arrange for replacement if required.

Thanks and so sorry about the poor experience again (on top of the out of stock items previously).

- Dennis



Did yours come with the tape still intact on both ends of the box?

Mine arrived with the tape cut on one end, and quite roughly cut/torn too... so hopefully nothing is missing (I will have to see if a review somewhere lists everything that is supposed to come packed in the box, not just the toys and accessories).
(I haven't had much luck with this online store so far, but at least others are getting a good result from their purchases there.)

griffin
17th August 2018, 05:31 PM
Hi Griffin, sorry for the late reply, I've checked with our Ops guy Ed, he actually made sure to send out the better boxes out as we do have a bunch of badly damaged boxes which are still in our Store. However, it might also be possible he might have missed the damages but when I explained the description, he said that was not likely.

In any case, do let us know if any items was missing so we can arrange for replacement if required.

Thanks and so sorry about the poor experience again (on top of the out of stock items previously).

- Dennis


It looked like everything was there, so I didn't want to make a complaint about it (because I don't keep things sealed). I was just wondering if anyone else had the same issue as I did.
At the very least, I'm just glad I was able to get my hands on a Predaking, and just at the last second before our government's tax grab kicked in.

Jellico
4th October 2018, 03:17 PM
Grinder has arrived well packed and looking beautiful.

Keep up the good work.

CHILENO20
16th November 2018, 03:35 PM
Just got my first pre-order from OMP (MP-28). Box packaged nicely & transaction was smooth. Will happily buy from again :D

OhMyPrimus
16th November 2018, 05:18 PM
Thanks for the feedback!


Grinder has arrived well packed and looking beautiful.

Keep up the good work.


Just got my first pre-order from OMP (MP-28). Box packaged nicely & transaction was smooth. Will happily buy from again :D

ComradeRenko
15th February 2019, 07:52 AM
Received my DNA DK-07, DK-08, and DK-08Ex kits yesterday. Well packaged, and quick shipping. Big thanks to Dennis for letting me add extra things to my order.

Jellico
4th March 2019, 08:54 PM
Just got my delivery. Awesome as always.

Ralph Wiggum
19th September 2019, 12:07 AM
MP44 arrived from Oh My Primus. Another happy transaction.

OhMyPrimus
19th September 2019, 01:33 PM
Thanks for the feedback everyone!



Just got my first pre-order from OMP (MP-28). Box packaged nicely & transaction was smooth. Will happily buy from again :D


Received my DNA DK-07, DK-08, and DK-08Ex kits yesterday. Well packaged, and quick shipping. Big thanks to Dennis for letting me add extra things to my order.


Just got my delivery. Awesome as always.


MP44 arrived from Oh My Primus. Another happy transaction.

griffin
1st October 2019, 09:34 PM
Despite a few flawless orders, a second order of mine was successfully carted and completely paid, to include an item that ended up being out of stock (and refunded).
I don't know how often this is happening to others, but keep it in mind when ordering items that were not just recently released (I think both times I was ordering something that was released about a year ago, which could mean that over a lengthy period of time, their actual stock numbers can deviate from what their online store computer inventory thinks there should be).
On the upside though, they are fairly quick to contact you about the problem, and offer a refund, or the choice of something else.

DELTAprime
1st October 2019, 10:02 PM
Despite a few flawless orders, a second order of mine was successfully carted and completely paid, to include an item that ended up being out of stock (and refunded).
I don't know how often this is happening to others, but keep it in mind when ordering items that were not just recently released (I think both times I was ordering something that was released about a year ago, which could mean that over a lengthy period of time, their actual stock numbers can deviate from what their online store computer inventory thinks there should be).
On the upside though, they are fairly quick to contact you about the problem, and offer a refund, or the choice of something else.

I had my Star Convoy preorder cancelled. Dennis told me that Hasbro cut his allocation. However, I promptly received a full refund.

I'm waiting to be notified that my Powerdasher Zeta is available. Hope that comes in soon.

Ralph Wiggum
7th October 2019, 12:37 PM
Happened to be in Singapore when I got an in-stock notice for MPM Jazz. Went to pick up in person and its always cool to see a decent sized room filled floor to ceiling with boxes and boxes of toys.

ComradeRenko
23rd October 2019, 07:58 PM
Smokescreen and Hot Shot arrived today. Seeing as they were posted on Friday I was very impressed. An excellent seller.

1AZRAEL1
23rd October 2019, 11:38 PM
Bought a few times from them now. Always quick to post items. And arrive quick too. Great communication.

drifand
6th November 2019, 06:27 PM
The thing I feel is KEY here is they communicate and with responsibility.
I do hope he keeps his stock accurate as people will gauge on reliability.

1AZRAEL1
6th November 2019, 07:14 PM
Nice jab

drifand
6th November 2019, 08:02 PM
But is it a lie? Checkout other retailers. You make the call which works.

Who still continue to post here in octa? Oh wait ohmyprimus.
They have not left our boards. That is a difference in the retailers I am seeing.

FYI I received my items from this retailer when stock arrived. It usually shipped 3 days after I made payments

Jellico
7th November 2019, 05:29 AM
Considering the hoops I have made Dennis jump through putting together my bulk purchase over the course of the year...
I have to give OMP a big tick. Even with the falling dollar.

1AZRAEL1
22nd November 2019, 01:52 PM
Buying off OMP a fair bit. Great to deal with. Ordered something and when they came in one of the boxes was dented. Asked me if I wanted a refund and as someone who doesn't care for the boxes anyway, asked nicely just to check the contents which were fine. Appreciate being asked first. Another good transaction.

drifand
11th December 2019, 12:53 AM
Sent an enquiry today got reply today. Something some retailers can learn from. i honestly give three business days. Good work ohmyprimus.

drifand
21st December 2019, 07:37 AM
Received MP Black Widow, no issues just 1 week later from my Japan Retailer's order. However this one came with the special item, the Japan one doesn't.
Another simple no drama transaction.

No GST either. And For those who are arguing, I have no idea why anyone wants to pay the extra? Is it just being patriot or just you have money to spare? I have no idea the justification.

OhMyPrimus
21st December 2019, 09:35 AM
Hi everyone, thanks for the feedback and kind words!

The worst thing that could possibly happen to us just did, our hosting company crashed our site and gave us a Oops! Sorry! reply (2nd hosting company that did this to us).

Been working to get the site up again (from scratch mostly) and expect it to be up by Sunday.
Do be assured that your orders will still process as usual and don't hesitate to drop us an email if there's anything you need to check on at all.

Seeing that the Christmas holidays is coming, we decide not to curse (too much) and just focus on the task ahead.

Hope everything is going better for you and that the bushfires haven't affected you guys too badly.

Stay safe and have a Merry Christmas!



Despite a few flawless orders, a second order of mine was successfully carted and completely paid, to include an item that ended up being out of stock (and refunded).
I don't know how often this is happening to others, but keep it in mind when ordering items that were not just recently released (I think both times I was ordering something that was released about a year ago, which could mean that over a lengthy period of time, their actual stock numbers can deviate from what their online store computer inventory thinks there should be).
On the upside though, they are fairly quick to contact you about the problem, and offer a refund, or the choice of something else.


I had my Star Convoy preorder cancelled. Dennis told me that Hasbro cut his allocation. However, I promptly received a full refund.

I'm waiting to be notified that my Powerdasher Zeta is available. Hope that comes in soon.


Happened to be in Singapore when I got an in-stock notice for MPM Jazz. Went to pick up in person and its always cool to see a decent sized room filled floor to ceiling with boxes and boxes of toys.


Smokescreen and Hot Shot arrived today. Seeing as they were posted on Friday I was very impressed. An excellent seller.


Buying off OMP a fair bit. Great to deal with. Ordered something and when they came in one of the boxes was dented. Asked me if I wanted a refund and as someone who doesn't care for the boxes anyway, asked nicely just to check the contents which were fine. Appreciate being asked first. Another good transaction.


Considering the hoops I have made Dennis jump through putting together my bulk purchase over the course of the year...
I have to give OMP a big tick. Even with the falling dollar.


Received MP Black Widow, no issues just 1 week later from my Japan Retailer's order. However this one came with the special item, the Japan one doesn't.
Another simple no drama transaction.

No GST either. And For those who are arguing, I have no idea why anyone wants to pay the extra? Is it just being patriot or just you have money to spare? I have no idea the justification.

nalops
4th January 2020, 07:35 PM
Has anyone had issues trying to log in. My password, which shouldn't have changed, isn't working anymore and the reset password function doesn't seem to work.

1AZRAEL1
4th January 2020, 08:53 PM
Has anyone had issues trying to log in. My password, which shouldn't have changed, isn't working anymore and the reset password function doesn't seem to work.

Read their last repsonse just above yours. Short n skinny of it, you need to create a new account because of a site rebuild, but all your previous orders are still valid and there. You can always email them. And if you're like me, you keep your order confirmations.

nalops
4th January 2020, 09:40 PM
Ah my bad, definitely should've read that. Makes sense. I still have my order confirmation email so nothing to worry about then. Thanks for the help.

1AZRAEL1
4th January 2020, 10:19 PM
Happy to help. Caught me out too

spiderken17
8th January 2020, 08:50 PM
Received my MP47 from Oh My Primus today. very happy with the service and communication. Definitely be my go to place for MP's. Highly recommended.

Ralph Wiggum
17th January 2020, 10:40 AM
Another happy transaction with MP47 Hound. It took longer than anticipated to arrive, but I strongly believe it was due to the bushfires closing off the highway into WA, so it probably created a backlog.

I?ll post my thoughts in the review thread but I am one of the lucky ones who got an undamaged version.

drifand
21st January 2020, 10:15 AM
Received items from ohmyprimus, no issues to parcel lockers

I had issues with login, they got back to me in 2 days.

Zippo
11th March 2020, 02:04 PM
I haven't read all of this thread; but roughly how quick are they to ship normally.
I am on day 8 after ordering Lio Convoy with no shipment yet.

Ravagecat
11th March 2020, 03:59 PM
I haven't read all of this thread; but roughly how quick are they to ship normally.
I am on day 8 after ordering Lio Convoy with no shipment yet.

From my experience they only ship stuff once a week, so depending what side of their cycle you ordered there may be up to a week delay to get your stuff shipped. I have also found they don't always tell you when they have shipped...I have recently enquired about an item I paid for a week ago to find its landed in Customs already (once they gave me the tracking number)

Shoot them an email (they usually reply in less than 24 hours) and you may be surprised to find they have already shipped your stuff.

Zippo
11th March 2020, 05:50 PM
From my experience they only ship stuff once a week, so depending what side of their cycle you ordered there may be up to a week delay to get your stuff shipped. I have also found they don't always tell you when they have shipped...I have recently enquired about an item I paid for a week ago to find its landed in Customs already (once they gave me the tracking number)

Shoot them an email (they usually reply in less than 24 hours) and you may be surprised to find they have already shipped your stuff.

Awesome, thanks for the heads up. I was using the order a test order and I am not in any rush to receive as I have no place to put another MP.

Zippo
14th March 2020, 06:18 PM
Yep, nothing to worry about - parcel arrived 10 days after ordering it.

Zippo
9th April 2020, 07:14 PM
Well, drat .. I sorta just assumed with the virus that online toystores would be closed because getting items was out of the question.. but I was incorrect.
Missed out on WFC Siege Netflix Voyagers and the Generation Selects Tape 4 Pack ...

Hopefully restocks sometime soon..

OhMyPrimus
16th April 2020, 03:26 PM
Hi everyone, so sorry about the late update on the tracking numbers!

All our Singapore orders are now on delivery as well (previously, majority will drop by our Store to collect), so now our Store guy is rushing to ship out the items first and update the tracking later.
Plus, our part-time helpers are not able to help with the packing now as well due to the partial shut-down here.

We are still getting the shipments out though (just the tracking email might come late) but feel free to drop us an email anytime if you need to check.

Thanks and sorry for the inconvenience!

ComradeRenko
5th May 2020, 08:44 PM
Just got my Season deluxes less Gulf, and Netflix Hotlink and Megatron. Delivery took a little over a month if people are interested in the current delays, but as that was all on DHL and Australian Customs after OhMyPrimus sent them promptly. Excellent service as ever, and I look forward to ordering from them again.

Gehirn
6th May 2020, 11:40 PM
First time ordering and just received it in the mail today. Pretty happy with everything, can see why all the positive feedback.

1AZRAEL1
7th May 2020, 11:22 AM
Just got wave 3 Seacons. Always good to deal with. Delays in transit is totally out of their control, always remember that.

OhMyPrimus
9th May 2020, 09:07 PM
Hi everyone, there's backlog at Auspost so DHL have stopped accepting shipment temporarily until the backlog clears.

Also, as mentioned above, it's taking much longer for the parcels that have already been shipped out, think the average is around a month currently.

With the improving situation in Australia, we do expect things to be back to normalcy sooner than later.

And thanks so much for your understanding and the kind feedback even with the delays! Really appreciate that!

@1AZRAEL1 @Gehirn @ComradeRenko

1AZRAEL1
14th May 2020, 05:02 PM
More stuffs from OMP. Soundwave Spy Patrol 3rd unit, 4 pack of cassettes. Lovely lovely.

OhMyPrimus
15th May 2020, 05:41 PM
Hi everyone, delivery to Australia have resumed!!

All pending orders are on their way over, thanks!

The Letter M
19th May 2020, 09:40 AM
Siege Nemesis Prime arrived on Monday after spending 3 weeks in transit (totally out of OMP's control, of course). Well packed as usual. Very happy.

Magnus
23rd June 2020, 02:25 PM
Studio Series 44 Optimus came in on Thursday. The despatch was prompt, but it spent a while in transit, with nearly 2 weeks passing between the item being scanned as leaving a facility in Singapore and arriving in Australia.

I'm happy with the service, but it looks like there are still some substantial delays with getting items from overseas.

danny-boy
23rd July 2020, 04:50 PM
I purchased a figure that arrived broken straight out of the box. I emailed oh my Primus immediately last Thursday and have yet to receive a response. I followed up a few days ago and still nothing.

I?m very surprised as Dennis & Ed have been fantastic and always respond within a few days. I?m still giving them the benefit of the doubt but I?m slightly concerned there?s been no attempt at a resolution yet.

DELTAprime
23rd July 2020, 05:17 PM
I purchased a figure that arrived broken straight out of the box. I emailed oh my Primus immediately last Thursday and have yet to receive a response. I followed up a few days ago and still nothing.

I?m very surprised as Dennis & Ed have been fantastic and always respond within a few days. I?m still giving them the benefit of the doubt but I?m slightly concerned there?s been no attempt at a resolution yet.

Yeah. I'm not sure what's going on at the moment. They still haven't replied to my email asking about the "*Subject to stock cut" on their recent listings. I got in super quick with my preorders so I guess my orders will be fine in the event of cancelations, but it would be nice to have my question answered.

danny-boy
23rd July 2020, 05:50 PM
Yeah. I'm not sure what's going on at the moment. They still haven't replied to my email asking about the "*Subject to stock cut" on their recent listings. I got in super quick with my preorders so I guess my orders will be fine in the event of cancelations, but it would be nice to have my question answered.

Good to hear I?m not the only one that can?t get through to them. I guess we just wait and see. It?s hard to get frustrated at them they?ve been so good throughout the years.

nalops
23rd July 2020, 07:54 PM
I'm guessing they're not sure how much stock they'll actually get hence the stock cut message. I wouldn't worry about a refund though. Assuming you paid by PayPal, they'll just refund it back to your account. I asked to cancel my order for the SS Voyager 3 pack because I found Scrapper cheap in Big W and they just refunded it back through PayPal in SGD once they acknowledged the request.

CoRDS
24th July 2020, 05:03 PM
im wondering what happened to my order. order was placed last week, paid to have it sent via DHL, got an email saing it would be sent next wednesday (this wednesday) i assume they do a single DHL pickup a week fair enough makes sense. but ive not seen any tracking info or been told if my order has actually been sent, i guess i just have to wait n see what happens

Krayt
24th July 2020, 10:02 PM
You can find the DHL tracking in your account normally

OhMyPrimus
24th July 2020, 10:26 PM
Hi everyone, sorry for the late replies, been overwhelmed the past week with inbound shipments.

Have replied most of the emails, do let me know your email address if any of your emails have not been replied to.

So sorry for the trouble!

drifand
24th July 2020, 11:34 PM
I have received a broken toy from them and was responded about 3 days after.

As for Subject to stock cut. I believe is to safe guard in the event the allocation is insufficient. I hope that doesnt happened to me as I fully paid mine to them. But they will refund if the worse should happen.

danny-boy
25th July 2020, 09:47 AM
Hi everyone, sorry for the late replies, been overwhelmed the past week with inbound shipments.

Have replied most of the emails, do let me know your email address if any of your emails have not been replied to.

So sorry for the trouble!

Since I discovered your store a year or two ago I haven?t shopped anywhere else. I can?t recommend ohmyPrimus enough. Thanks for the outstanding customer service.

drifand
25th July 2020, 12:31 PM
The fact that they are still here posting, it shows they are here to sell and maintain level of service.

Things from Singapore by dhl takes time. But whenever they ship it comes within the month.

Our delay now though is because Vic has spike on COVID-19. I noticed none of my parcels are going by that route anymore and through nsw. If nsw stuff up we are all screwed.

I hope everyone is playing their part.

CoRDS
29th July 2020, 05:02 PM
Well i am starting to get somewhat frustrated with this store
i placed an order for two items listed as in stock, selected DHL shipping , this was back on the 17th of this month. (edit got a date wrong and dont want to post incorrect info)
after a few days i emailed them as i had not been given a shipping notice or tracking id. i was told that it would be sent out on the following Wednesday. waited another week, no tracking , order status on their site still says processing.
emailed them again on the weekend and was then told it would be sent out this Monday and that they would provide a tracking number.

no tracking number, order still says processing. sent them an email to ask what's going on yesterday and still haven't had any reply. I usually give retailers more than one chance as everyone has a bad day from time to time so i'll see how this plays out

OhMyPrimus
29th July 2020, 06:41 PM
Hi, can I have your order number or email address to check?

Thanks!


Well i am starting to get somewhat frustrated with this store
i placed an order for two items listed as in stock, selected DHL shipping , this was back on the 17th of this month. (edit got a date wrong and dont want to post incorrect info)
after a few days i emailed them as i had not been given a shipping notice or tracking id. i was told that it would be sent out on the following Wednesday. waited another week, no tracking , order status on their site still says processing.
emailed them again on the weekend and was then told it would be sent out this Monday and that they would provide a tracking number.

no tracking number, order still says processing. sent them an email to ask what's going on yesterday and still haven't had any reply. I usually give retailers more than one chance as everyone has a bad day from time to time so i'll see how this plays out

Tranceblade
30th July 2020, 12:31 PM
It may be a delay with DHL. I have had tracking activate after OMP has lodged it, but only when DHL have scanned it and gotten it ready for freight.

DELTAprime
31st July 2020, 09:41 PM
Got my payment request from OMP for Greaspit and Exhaust. I hope there are no major delays on DHL's side of things.

drifand
1st August 2020, 08:42 PM
two weeks minimum