UK Definitive Comic collection from Hachette now in Australia

[Jazzman]

Well I got the exact same response email from both Hatchett and Eaglemoss, 4 minutes apart and from the same person, even though the email addresses the reponses originated from differed, so obviously they must have a single person handling both inquiry accounts:

I'm sure we'll hear more soon.

[Vairn]

"We are pleased to announce that we now have new partners in place and that your deliveries will start to be despatched by the end of this week (w/c 20th August). Your payments will resume as normal 2 weeks after the initial despatch. Thank you for your patience whilst we have been dealing with this issue."

On the website now...
So I expect emails or something soonish?

[Vairn]

Or not....

Hmm being like subscriber no 6, I would of assumed to have heard something by now. Even subscriber no 2, hasn't heard jack. Time to email again.....

[griffin]

How do you know what subscription/reference number you are? Was it noted on the paperwork somewhere?

[Batfan007]

Anyone got the contact details for whoever is currently not handling the comics in OZ?

I emailed hachette overseas after finding out from a mate that the local company/distributor had buggered off (and thanks for not telling anyone, pretty hard to send a group email I guess....) Their email was basically "we are handling it" which gave me as much faith as Kingsley handling anything in that scene in Iron Man 3 while downing another beer.

Who should I contact to update my details for the sub, assuming that this mess eventually gets sorted? :confused:

Asked over on social media, but person just didn't respond. Should have asked here first really.

Thanks guys in advance! :)

I hope something gets sorted soon, rather get the rest of the comics than have to go the bloody bank and put a stop on any charges and replace my card. Again.

[Vairn]

How do you know what subscription/reference number you are? Was it noted on the paperwork somewhere?


Yeah, you would have something like Tansfor/No.
As your reference ID. it should have been on each invoice.
I threw out all my invoices as I got them, I only know mine from an email I sent bissettMagazines about a broken mug.

[Alectric]

Anyone get an update yet?

[griffin]

I think someone posted on facebook that they were contacted about having this shipments starting again soon... followed by several people saying that they haven't heard anything, nor were able to get any answers from anyone (UK or here).


I'll send out some more emails this week, and maybe see if Hasbro Australia can use their influence to get some answers, or get things moving again.

[Fungal Infection]

I don't subscribe to the UK definitive collection but I do have the Marvel Fact Files distributed to me via Bissett. I recently sent them an email to find out when I would be receiving my next shipment and received the following email response:

Hi Stud Muffin,

Thanks for your email.

Bissett have stopped trading recently and we are due to take over their subscriptions from them but don't have an eta as to when at this time although it should be sometime soon.

We will be in touch with any information and keep an eye out for updates.

Kind regards
Joshua

Customer Experience Department
Data Base Factory - Unit 4 Pullman Business Park, Ringwood BH24 1HD
Email: Customer-Service-Australia@eaglemoss-service.com

[reillyd]

Is that your LEGAL NAME or just for comedic effects? Because that's one hell of a reputation for a child to live up to!

[Krayt]

Just got this email.... haven’t sent any queries myself....

**** Change of Payment Processor for Direct Debits to CCA International **** PLEASE DO NOT REPLY TO THIS EMAIL ****

Dear Mr Krayt

From 03/09/2018, Bissett Magazines are changing our payment processor for Direct Debit payments. Our new processor, GoCardless, will be taking over responsibility and power for all Direct Debit collections from this date and you will shortly be receiving an updated Service Agreement to confirm the change.

There’s no action required from you to continue paying by Direct Debit, and the change will not affect the service you receive in any way. The only change you will notice is that ‘CCAInternational’ will appear on your bank statement

GoCardless are taking over responsibility for future Direct Debit payments only, they will not be responsible for any chargebacks or refunds relating to previous payments between CCA International and yourself.

If you do not want your Direct Debit payments transferred over to GoCardless then you can cancel the service by contacting us on customer_service_aus@hachette-service.com by contacting your bank or via your online banking.

If you have any questions, you can contact us on customer_service_aus@hachette-service.com

[Vairn]

I have received no emails from anyone
But Auspost told me I have a package coming from a "D and D Mailing services"
Since I use a parcel locker I get cool notifications of mail heading to it!

who according to Google handle...
"PARCEL AND MAGAZINE DISTRIBUTION INTO AUSTRALIA"

so it may be some Comic books, or something totally random,

[Alectric]

Hey all, it's a miracle! Just got my issue 26 & 27 in the mail today. Came with this letter from Hachette:

"Dear subscriber,

We would like to thank you for your patience whilst we have been resolving the Australian fulfilment company issue. We are pleased to tell you that the situation is now fully resolved and normal service can now be resumed.

If you wish to contact us for any reason please use the contact details below, which are also listed on your enclosed tax invoice / receipt.

E-mail: customer_service_aus@hachette-service.com

Tel: +61 283787931

We hope you continue to enjoy your collection and apologise once again for the disruption caused to your subscription, but everything will now run smoothly once again.

Yours sincerely,

Hachette Partworks Ltd"

[Paulbot]

I just picked up my order from the post office too which was a complete surprise.

However, I only got issue 27 (#44 All Hail Megatron part 2) and issue 26 noted as on back order.

[griffin]

I'll send out some more emails this week, and maybe see if Hasbro Australia can use their influence to get some answers, or get things moving again.


It's good news that they are re-starting, and not missing an issue.
They never replied to the emails I sent out recently asking for updates (to the two contact emails that were floating around).

[Jazzman]

Hey all, it's a miracle! Just got my issue 26 & 27 in the mail today. Came with this letter from Hachette:

"Dear subscriber,

We would like to thank you for your patience whilst we have been resolving the Australian fulfilment company issue. We are pleased to tell you that the situation is now fully resolved and normal service can now be resumed.

If you wish to contact us for any reason please use the contact details below, which are also listed on your enclosed tax invoice / receipt.

E-mail: customer_service_aus@hachette-service.com

Tel: +61 283787931

We hope you continue to enjoy your collection and apologise once again for the disruption caused to your subscription, but everything will now run smoothly once again.

Yours sincerely,

Hachette Partworks Ltd"

Did you get an Auspost alert that the issues were coming?

[Paulbot]

Did you get an Auspost alert that the issues were coming?

Mine came today but I didn’t get an alert (but had for all previous).

[Jazzman]

Mine came today but I didn’t get an alert (but had for all previous).

Well mine will be a few days away then... always is several days behind you city folk, dagnabbit! :p

[BruiseLee]

Got mine today as well. No email alert. I also didn't get around to emailing them about the continuation of the subscription so looks like no action needed to keep going.

[Vairn]

The only alert I got was from Auspost, since it was a direct delivery to my Postal Locker, got the alert last Wednesday, as stated in an earlier comment.

[BigTransformerTrev]

Well mine will be a few days away then... always is several days behind you city folk, dagnabbit! :p

Maybe not, I live in the bush and I got mine yesterday too :)

Actually, would have been good if I hadn't checked this thread, then it would have been a nice surprise when they showed up. But then if I hadn't gotten on OzF maybe I wouldn't have bothered stopping at the post office anyway :)

[Krayt]

Nothing for me :-(

[Bumblebee2000]

Received mine today (South Australia). Glad I get to complete the set.

[Jazzman]

Mine arrived today as well - looks like we may not be getting shipment notifications from Auspost... no biggy, I guess.

[griffin]

I picked up mine from the post office today. Both issues were there (26 & 27), so it is nice to have this start up again.
I don't think we will have a catchup to where we should be up to on the release schedule, because we were already about 9 months behind the UK release, so an extra month won't make much difference.


And I finally got a reply from one of my emails yesterday too... asking me for my subscription details so that they can make sure I am on the new mailout... which was not what I was asking. I was asking for an update on if and when the comics would start coming out again (this was before people started getting them this week), so that I could post about it on our news sites.

[reillyd]

Mine arrived today, both volumes

[Paulbot]

So... so far I'm the only shortchanged a book... ok...

[Vairn]

Mine arrived today as well - looks like we may not be getting shipment notifications from Auspost... no biggy, I guess.

Do you get it shipped to a Postal Locker or home address?

Since I got a notification it was coming from Auspost, but more then likely it is because I send it to a parcel Locker.

[Jazzman]

Do you get it shipped to a Postal Locker or home address?

Since I got a notification it was coming from Auspost, but more then likely it is because I send it to a parcel Locker.

Home address...

[Alectric]

Hey has the latest despatch (issue 26-27) appeared on anyone's bank statements yet?

[valkyrie_76]

Hey has the latest despatch (issue 26-27) appeared on anyone's bank statements yet?

29th September is the date that mine came out.

[Krayt]

Hey has the latest despatch (issue 26-27) appeared on anyone's bank statements yet?

I just called them seeming mine still haven’t shown up. Apparantly the Credit card details were easy to transfer, but direct debit has more legal loopholes to share the data. Should be done within the week though

[Paulbot]

So... so far I'm the only shortchanged a book... ok...

My copy of Issue 26/Volume 52 Death of Optimus Prime arrived today, so I'm getting back on track.

[Batfan007]

Two months of nothing and then I got two books this week in mail. With a note saying shit's all in order son.
Sent individually rather than together with a note that said "back order" for one of them. That arrived next day.


For anyone that has not had any direct contact with them, MAKE SURE you email them, lest they forget.

[Vairn]

I just called them seeming mine still haven’t shown up. Apparantly the Credit card details were easy to transfer, but direct debit has more legal loopholes to share the data. Should be done within the week though

Yeah, not 100% sure about credit card information transferring properly. Unless I am a one off.

Oh first email from them, asking for money haha.

"We would like to thank you for your patience and apologise for the recent delays with your subscription.

We have tried to process the payment for your recent issues and unfortunately have been unable to take payment.

Please can you follow the link below and follow the instructions to update your card details to ensure we have them correctly."

[Jazzman]

Yeah, not 100% sure about credit card information transferring properly. Unless I am a one off.

Oh first email from them, asking for money haha.

"We would like to thank you for your patience and apologise for the recent delays with your subscription.

We have tried to process the payment for your recent issues and unfortunately have been unable to take payment.

Please can you follow the link below and follow the instructions to update your card details to ensure we have them correctly."

Ok, so I'm not the only one who received that email. I guess it's safe to supply the CC info???

[Bumblebee2000]

Add me to the list of people with that email. Anyone else had trouble doing it because it won't accept the postcode? Going to try again or will have to ring otherwise.

EDIT: It was this morning I last tried, did it again just now. Putting a space after the post code MIGHT have made a difference but otherwise I don't know because it initially rejected it again.

[Vairn]

I think it needed 6 digits cause UK postcodes are 6 digits.

[Jazzman]

Add me to the list of people with that email. Anyone else had trouble doing it because it won't accept the postcode? Going to try again or will have to ring otherwise.

EDIT: It was this morning I last tried, did it again just now. Putting a space after the post code MIGHT have made a difference but otherwise I don't know because it initially rejected it again.

I just used a dash beforehand.

[valkyrie_76]

I did a '0" at the start of the postcode. I remember I had to do that with another international website.

[griffin]

Oh first email from them, asking for money haha.

"We would like to thank you for your patience and apologise for the recent delays with your subscription.

We have tried to process the payment for your recent issues and unfortunately have been unable to take payment.

Please can you follow the link below and follow the instructions to update your card details to ensure we have them correctly."


I got that email too... but got the two volumes.
I haven't checked my bank statement yet, but does that mean that they sent out the comics to people without charging them?
And if they do need people to update their details, I wonder how long they have to do it before the next volumes are to be sent out.

[Bumblebee2000]

I got that email too... but got the two volumes.
I haven't checked my bank statement yet, but does that mean that they sent out the comics to people without charging them?
And if they do need people to update their details, I wonder how long they have to do it before the next volumes are to be sent out.

Also received the 2 volumes before that email. Matches what Bissett were doing too doesn't it? Sending first, charging later.

[Jazzman]

Also received the 2 volumes before that email. Matches what Bissett were doing too doesn't it? Sending first, charging later.

Yeah, that's the way it was for me...

[Vairn]

Yeah, two volumes arrived first, then payment issue.
No payment has happened yet. Maybe their biller has issues with non UK cards. But I ain't got any other emails either. :/

[griffin]

If they charged after sending their products, it's no wonder Bissett went out of business.

[Krayt]

If they charged after sending their products, it's no wonder Bissett went out of business.

That’s the way they have always been....

The idea is you get your issues sent with an invoice, but if you don’t want one of them you can send it back and not get charged.

But once you sign up, who ever says know to an issue?

As for this making them go out of business, the same mob have done it ok for over 20 years, so something recent must have changed to bring it to a end.

[KELPIE]

I guess I'm the only one who's still picking these up in Newsagencies?

[Alectric]

I guess I'm the only one who's still picking these up in Newsagencies?

Did they release the last 2 issues through newsagents?

[KELPIE]

Not to confuse people: My local Newsagent orders them in for me.

So yes my Newsagent had the last two, however I doubt many newsagents would have.

[UltraMarginal]

the newsagent at Macquarie shopping centre is getting them in, they also get most of the other products like this, star trek starships, the marvel and Dc figurines, the do who figurines, Delorian model car. they will also back order stuff for you, though that can take a very long time to come in.

It's great for cherry picking issues of a line.

[griffin]

The next two volumes should come out next week (if they are sticking to the same 4 week schedule of Bissette)... so make sure you've updated your payment details if you were asked to (or you haven't had the last two charged to your card yet).

[Vairn]

Did they take your payment yet Griffin?

I updated my details and no payment has happened, so I may need to try again.

[griffin]

I tried calling their phone number (after 3pm as per the email - even though it is a sydney number it forwards to the UK), and was on hold for ages, so did the website option instead. Haven't been charged yet though.

[Alectric]

Just got charged $40 by Hachette, presumably for last months despatch. Anyone get this months yet?

[Vairn]

No chargers here yet, are you paying via Credit Card or Direct Deposit?

[Alectric]

Via Debit Card

[BruiseLee]

Just got charged for this. Looks like they're billing from Hachette UK directly which depending on your payment type may incur an international transaction fee. Looks like $1.20 for this on my statement.

[Jazzman]

Just got charged for this. Looks like they're billing from Hachette UK directly which depending on your payment type may incur an international transaction fee. Looks like $1.20 for this on my statement.

Yep, $1.20 from ANZ for me too... these comics just got more expensive :mad:

[griffin]

I had the same happen this week. :(


$20.60 per issue is still a great price, but the extra fee that goes into the fat pockets of a bank instead of the publisher, spoils it a bit.


I hope it is just a temporary thing, until the new distributor is properly set up and takes the payments for what they will be doing.

[Fortsezen]

Back on October 10th Eaglemoss contacted me after I started inquiring with Hachette support as to the status of my subscription, saying there was a small delay in processing all the existing orders and that it would resume as soon as possible.

Hearing nothing further, I waited until October 24th before asking them for another update as to my subscription status.

Having still heard nothing back I've just email Eaglemoss once more to prompt a reply.

Has anyone else been in contact with Eaglemoss support (customer-service-australia@eaglemoss-service.com)? Is their support team just really small/backlogged or do I need to make some noise to get noticed?

[valkyrie_76]

No extra fees here.

[griffin]

No extra fees here.


ING?
(or some other bank that doesn't charge international transaction fees?)

[Vairn]

I still haven't been charged, hmm.
Are all the people who have been charge CC or Direct Deposit?

[BigTransformerTrev]

Just got charged $40 by Hachette, presumably for last months despatch. Anyone get this months yet?

Not me :(

[Vairn]

So they finally took my money last week, wonder when the next issues arrive.

[griffin]

Since they don't reply to emails, I keep trying their phone number, but it just keeps playing the on-hold recording with the same 10 seconds of music.... on and on and on and on and on and on....
(02 8378 7931 - but only between 3pm and 11pm, as it is supposed to be forwarding the call to the UK)
Has anyone actually managed to get through to someone on the phone?

[Krayt]

Has anyone actually managed to get through to someone on the phone?

I did when I last posted here saying that direct debits were delayed in red tape for data sharing....

[Alectric]

Since they don't reply to emails, I keep trying their phone number, but it just keeps playing the on-hold recording with the same 10 seconds of music.... on and on and on and on and on and on....
(02 8378 7931 - but only between 3pm and 11pm, as it is supposed to be forwarding the call to the UK)
Has anyone actually managed to get through to someone on the phone?

About a month back I managed to get ahold of them. Called at around 5pm (NSW). Previously I tried calling at 3pm a couple times but didn't get an answer, so maybe the timeframe they give is a little off?

[Vairn]

probably changed for Daylight Savings.

[griffin]

Yesterday I tried at around 7pm... with no luck. The time before that was about 4pm.

[KELPIE]

Just picked up issue 32.

Where are you guys at who are having payment difficulties?

[Vairn]

Just picked up issue 32.

Where are you guys at who are having payment difficulties?

I think most of us are waiting on 28/29 atm.

[Paulbot]

Got an email about payment issues today, telling me the purchase was "not authorised" and directing me to a form to update the details online.

[Vairn]

I think I have another lot on way to me,
My Auspost account told me a packing is on my way to me.

[Alectric]

Just got billed another $40 from Hachette, so fingers crossed.

[valkyrie_76]

Billed on the 24th October and just today for another $39.98.

[Vairn]

I got billed on Friday too, no Comics' though.
I did get some tracking info, but it went to Mildura.
So unless it is going by a Scenic Route from Dandenong to Templestowe Lower via Mildura :confused:, something is off. :rolleyes:

[Bumblebee2000]

Also just been billed in the past 1-2 days, before getting the books for the first time. Slightly worried something has gone wrong and I won't see the books but more likely that Hachette have made a connection between the fate of the last distributor and the 'receive now, pay later we hope' policy.

[reillyd]

Mine arrived today (28 and 29 from memory - one is IDW, the other is the end of the UK series with some black and white recoloured).
I just don't remember what we were up to though (because I don't keep the plastic wrap on them), so I'm not sure whether I'm missing any issues with the interruption. Does anyone remember what issues were the last two sent? Kelpie said 32, which means I'm very behind.

[Paulbot]

The last two I got through mail delivery was 26 + 27, which is what most people have reported.

Issues 28 and and 29 would be the next two (which are volumes 20 and 72 as you've described).

Kelpie is getting the books via the newsagents - so I guess the newsagent process of receiving the books is different to the mail out.

[BruiseLee]

I'm on 28 and 29 as well. Just came in today.

[Alectric]

Got mine, vol. 20 & 72. Hopefully it's all smooth sailing from here on out.

[KELPIE]

Kelpie said 32, which means I'm very behind.


Kelpie is getting the books via the newsagents - so I guess the newsagent process of receiving the books is different to the mail out.

^ What Paulbot said.

There does seem to be a disparity not connected to payment difficulties.

[griffin]

I'm on 28 and 29 as well. Just came in today.


Picked up mine from the post office on the weekend too.

[valkyrie_76]

Picked up 30 and 31 last week.

Is that the same with other people?

[Alectric]

Picked up 30 and 31 last week.

Is that the same with other people?

Is that through the mail subscription or in-store?

[valkyrie_76]

Is that through the mail subscription or in-store?

Mail subscription.

[Alectric]

Mail subscription.

What volumes?

[KELPIE]

Picked up 30 and 31 last week.

Is that the same with other people?


Is that through the mail subscription or in-store?


Mail subscription.


What volumes?


Picked up 30 and 31 last week.

.

[Alectric]

Look I'm just trying to figure whether he's actually a full month ahead of the rest of us. Because we just got Vol. 20 (End of the Road) & Vol. 72 (The Dying of the Light), which are issues 28 & 29 respectively.

So valkyrie, if you got issue 30 & 31 then you should have Vol. 75 (Titans Return, Part 1) & Vol. 60 (Dark Cybertron, Part 2).

Sorry if it sounds like I'm hounding you, it's just because of the disrupted release schedule I guess I've become a little paranoid in that respect.

[griffin]

Those are fair questions, as I'm also worried about missing some volumes... or being behind for no reason (and if they will catch us up with the others).

[valkyrie_76]

Look I'm just trying to figure whether he's actually a full month ahead of the rest of us. Because we just got Vol. 20 (End of the Road) & Vol. 72 (The Dying of the Light), which are issues 28 & 29 respectively.

So valkyrie, if you got issue 30 & 31 then you should have Vol. 75 (Titans Return, Part 1) & Vol. 60 (Dark Cybertron, Part 2).

Sorry if it sounds like I'm hounding you, it's just because of the disrupted release schedule I guess I've become a little paranoid in that respect.

No there isn't a problem asking especially if you are worried about it.

And yes, I have those volumes in my hot and sweaty hands.

https://i.ibb.co/cbbPYc7/20181130-185225.jpg (https://ibb.co/cbbPYc7)

[griffin]

No there isn't a problem asking especially if you are worried about it.

And yes, I have those volumes in my hot and sweaty hands.

https://i.ibb.co/cbbPYc7/20181130-185225.jpg (https://ibb.co/cbbPYc7)


Well that's weird. I wonder why you are getting sent yours a month before others, as I also got 28 & 29 in the mail at the same time that you got 30 & 31. You never missed any?
Were you one of the ones who subscribed early, receiving your first volumes a month before people like me? Maybe the new distributor is going off that list, even though those of us who subscribed in the second month caught up after the freebies were given out.

[valkyrie_76]

Well that's weird. I wonder why you are getting sent yours a month before others, as I also got 28 & 29 in the mail at the same time that you got 30 & 31. You never missed any?
Were you one of the ones who subscribed early, receiving your first volumes a month before people like me? Maybe the new distributor is going off that list, even though those of us who subscribed in the second month caught up after the freebies were given out.

Do not know at all and I'll have a look but I don't think I am missing anything either.

[valkyrie_76]

I had a quick look and I know I have the two previous lots (28/29 and 26/27) and about 3 months ago I had to update my credit card details due to a card that was about to expire and this was the time just after the changeover from Hatchette Australia to UK.

[Vairn]

Another set of comics are on the way to me.
I wonder if they will go via Mildura this time.... :D

[griffin]

I forgot to check my account last time... are they still charging from the UK, incurring that international transaction fee?

[Alectric]

Crisis averted, just got 30 & 31. Haven't been charged yet but not too worried. Hope everyone else gets theirs soon.

[Paulbot]

I had credit cards issues which have delayed things for me. 28 + 29 just arrived today.

[Fortsezen]

I've been continually forgetting to update on my earlier post just in case anyone having issues like I was. When Eaglemoss took over they didnt end up with my existing 25 issue subscription in their system. So after 2 months back and forth with their useless customer support I just contacted Hachette direct 3 weeks ago and started a new subscription from where I got up to through Hachette. Received issues 26 and 27 today. The Hachette guys are great

[KELPIE]

If anyone else is having issues with their credit card, feel free to PM me your card number, your name as it appears on the card, card expiry date (mm/yy). Oh, don't forget that 3-digit number on the back of the card too. I'm here to help.

PM Sent.

[Vairn]

I got issues 30,31 last night too.

No charge yet, but I am sure it will happen

[Krayt]

I called them again.... I'm still not in the system. Reason is i was direct bank deposit. in october they had "legal issues transfering the payment details". now they just "havent got to you yet"

They also said there are only 20 or so people subscribed to the TF collection. Not many it seems.

[Paulbot]

Looking through this thread we could probably find most of the 20 here.

[Alectric]

They also said there are only 20 or so people subscribed to the TF collection. Not many it seems.

Well that just makes me feel all special. 😊

[Bumblebee2000]

Looking through this thread we could probably find most of the 20 here.

I feel simultaneously small and special.

Anyway, also received my issues without a charge so I guess the whole paying for goods before receiving them thing from last month was an accident. :confused:

[griffin]

Only 20 in all of Australia? That can't be right... unless that's all that is left after the transition.
Even still, that sounds way too small. If it is true, or even anything under 100 people, it makes me worried now that they will abandon the subscriptions here. I mean, what will be their cut-off amount before it isn't worth it for them.

[Jazzman]

Only 20 in all of Australia? That can't be right... unless that's all that is left after the transition.
Even still, that sounds way too small. If it is true, or even anything under 100 people, it makes me worried now that they will abandon the subscriptions here. I mean, what will be their cut-off amount before it isn't worth it for them.

Yeah, 20 seems WAY too low... :confused:

[valkyrie_76]

Picked up issue 32 (volume 71 All Hail Optimus) and 33 (volume 2 New Order).

[Jazzman]

Picked up issue 32 (volume 71 All Hail Optimus) and 33 (volume 2 New Order).

Only just got my 30 and 31 today... :confused:

[griffin]

Yeah... that's what I don't get... why some people are one shipment ahead of others, despite getting the same volumes at the same time before Bissett went bust.

[Autocon]

Delays in payment methods?

[KELPIE]

Grabbed issues 33, 34 and 35 on Friday.

[griffin]

Grabbed issues 33, 34 and 35 on Friday.


That's so weird... I only got Issue 30 (Vol 75) and 31 (Vol 60) in the mail this week, so they are sending out issues 1-2 months after they are released in newsagents.

[valkyrie_76]

Well looked at my credit card and the last payment taken out was the 17th November and nothing since so Ill be behind now if nothing is taken out tis month.

[KELPIE]

That's so weird... I only got Issue 30 (Vol 75) and 31 (Vol 60) in the mail this week, so they are sending out issues 1-2 months after they are released in newsagents.

Seems like it as the Newsagents seem to be consistently ahead of the subscribers.

[Darksaber]

I got my last 2 just before xmas

[Burn]

How do we go about contacting the subscription service guys?

I got an initial e-mail from them to confirm my details (done), got one parcel from them (haven't even opened it) and that was it.

Now that I've moved I need to update my shipping address, not that they're sending anything ...

[Darksaber]

How do we go about contacting the subscription service guys?

I got an initial e-mail from them to confirm my details (done), got one parcel from them (haven't even opened it) and that was it.

Now that I've moved I need to update my shipping address, not that they're sending anything ...

I just went onto Hachette's website and got details off there as I had to ring them to ensure when I updated my credit card details that I didn't miss any they have weird hours it was like call between 5 and 8.30pm or something like that.

Below is the message you get when on the site:

We are aware that Bissett Magazine Services (the company managing your subscription) has closed and we are working with several other publishers to ensure your subscription continues with as little disruption as possible. We have setup the email and phone number below so you can get in touch with our UK customer service team without calling an international number - the line is open from 16.00 to 23.00 AEST Monday to Friday.

We will update this site with more information as soon as possible but please rest assured we are looking at a number of options to keep your subscription running and we can guarantee we will keep your issues reserved for you.

Email: customer_service_aus@hachette-service.com
Tel: 283787931

[Vairn]

I got charged today and last Friday from these people, this is so inconsistent.. have sent them an email asking why. Wonder if they shall reply

[Paulbot]

I just checked and I’m in the same position: charged last week and this week. I seem to be two shipments behind so I guess I’ll get four books in the next week or two.

[valkyrie_76]

Same position too........Got charged 6th January and another coming out on the 17th.

[Bumblebee2000]

Just adding to the list of people charged twice about a week apart. Don't remember the exact dates.

[Vairn]

A new shipment of comics is in my area Auspost tracking.
I guess these match what was charged on Friday.

[Paulbot]

My copies of Issues 30 and 31 came today, but with a shock. The invoice said I was charged $40 per issue, a total of $80! I double checked my bank account and it was just some sort of typo and I was just charged $40 on the date of the invoice.

[Autocon]

Do you think a public library would get this set in?

[Vairn]

My copies of Issues 30 and 31 came today, but with a shock. The invoice said I was charged $40 per issue, a total of $80! I double checked my bank account and it was just some sort of typo and I was just charged $40 on the date of the invoice.


Well we did get two charges in two weeks ... Hmm

[Paulbot]

Well we did get two charges in two weeks ... Hmm

That was my first thought too. I expect though the next two issues next week but will wait and see.

[Bumblebee2000]

Got my copies of 32 and 33 today which explains the extra charge. Bit unfortunate that I didn't get an email back from them though after asking on Sunday. If I ever have a proper problem I hope I have better luck on the phone. Just for comparison, when Bissett where distributing they quickly replied and I managed to get damaged issues replaced.

EDIT: Didn't register until I read your post Paulbot but while I've only been charged $20 each they are also down as $40 each on the invoice. Doesn't make me feel better about my email experience.

[BruiseLee]

Got 32 and 33 as well. Also was about to chuck the invoice as usual then noticed the charge. Will keep an eye on this as it shows $40 on each issue line for $80 total.

[Darksaber]

Hi,

I also received 32 & 33 in the mail today

[Alectric]

Yeah, I got em' today with the same invoice. Also had the same charges in the last two weeks but I'm pretty confident that the first charge was for last months and the most recent for this months.

But we'll see how it pans out from here.

[griffin]

Mine were at my mailbox as well, so hopefully they are trying to catch up.
If people were only charged $40 on their cards for this delivery (I haven't had a look at mine), then it was just a just a misprint, and not what they were going to be charging.


We're almost at halfway... which makes it seem like a long way off to the finish, but it's been 16 deliveries so far, or about 1 and a quarter years since it started here.
http://www.toycollectors.com.au/blog/e944.jpg

[Autocon]

I can almost see a picture forming!

Such a great series. Crap if you want to read in order though like me

[Vairn]

Yeah, I just started on issue two... :)

[KELPIE]

I'm assuming they will continue this past 80 volumes and include the conclusion of the IDW universe... at least the Lost Light stuff without the other Hasbro properties to license.

[reillyd]

This shipment was Volume 71, and finally Volume 2 containing US 5-10 and some great UK material. Most of the books I have left aside (sometimes sneak peaking) as I really wanted to do this in chronological order (at least for the Marvel material). It brings back such warm memories, reading these old stories again. Amazing what you forget after twenty five years though.

I really hope they release Volume 3, 4 and 5 soon. I have Volume 6 onwards set aside, and I'll finally be able to read them.

[Alectric]

You can take a look at the TFWiki page to see what's coming up: https://tfwiki.net/wiki/Transformers:_The_Definitive_G1_Collection

The next dispatch should have volume 3 in it so that'll help if you wanna read Chronological.

[reillyd]

Thanks Alectric, much appreciated!

[valkyrie_76]

Picked up from the post office yesterday.....Issue 34 (Vol 3) and Issue 35 (Vol 23). I was charged on the 6th of January for these and charged again on the 17th so Im hoping the next set will be out at the post office at the end of the month.

[griffin]

Picked up from the post office yesterday.....Issue 34 (Vol 3) and Issue 35 (Vol 23). I was charged on the 6th of January for these and charged again on the 17th so Im hoping the next set will be out at the post office at the end of the month.


And again, you are two volumes ahead of the rest of us, who just got 32 & 33 last week. I wonder why.

[Paulbot]

I still haven't received 32 + 33 - but have just been charged for the next shipment. Makes me a bit nervous 32+33 have been lost in the mail as I was charged over a month ago. The last delivery came about 2 weeks after payment. Thinking I'll wait and see what next turns up. If they aren't lost I'm worried the two charges I got for $40 in January make up the $80 that was on the last printed invoice.

[valkyrie_76]

I still haven't received 32 + 33 - but have just been charged for the next shipment. Makes me a bit nervous 32+33 have been lost in the mail as I was charged over a month ago. The last delivery came about 2 weeks after payment. Thinking I'll wait and see what next turns up. If they aren't lost I'm worried the two charges I got for $40 in January make up the $80 that was on the last printed invoice.

I had that as well. The payment on the 6th January I did get two weeks later but the second payment on the 16th I think, I haven't received anything yet.

[Paulbot]

I had that as well. The payment on the 6th January I did get two weeks later but the second payment on the 16th I think, I haven't received anything yet.

This is reassuring (and also still a little concering!)

[valkyrie_76]

This is reassuring (and also still a little concerning!)

Thinking the same thing :rolleyes:

[reillyd]

I still haven't received 32 + 33 - but have just been charged for the next shipment. Makes me a bit nervous 32+33 have been lost in the mail as I was charged over a month ago. The last delivery came about 2 weeks after payment. Thinking I'll wait and see what next turns up. If they aren't lost I'm worried the two charges I got for $40 in January make up the $80 that was on the last printed invoice.

Think you need to chase up the 32 +33 Paul - it should have arrived by now, and you don't want to have a gap in the collection. I am sure that Hachette have spare copies (they are still advertised for sale on their website) but you want to get them moving on it. 32 or 33 (vol 2) is an AMAZING read - the remastered colouring is far superior to the original 'dot colouring' effect, and the UK material spectacularly painted. I'm itching for 34 (vol 3) now as I'm trying to read them in sequence.

[Vairn]

Just got notification from Auspost of a delivery on its way for the comics. 34 and 35 for me I hope.

[valkyrie_76]

Just got notification from Auspost of a delivery on its way for the comics. 34 and 35 for me I hope.

I don't get notifications from auspost like I did before.

[Vairn]

I don't get notifications from auspost like I did before.


I think it is more because it is being sent to my postal lockers then the sending company linking to my email which is what Bissett magazines did.

[Paulbot]

So issues 32+33 arrived for me today (along with another set of bookends for some reason..)

Still think I'm a cycle behind and/or have been overcharged in January... I will need to do some forensic accounting.

[BruiseLee]

Issues 34 and 35 arrived today.

Vol 3 Dinobot Hunt and Vol 23 Destiny.

[griffin]

So issues 32+33 arrived for me today (along with another set of bookends for some reason..)

Still think I'm a cycle behind and/or have been overcharged in January... I will need to do some forensic accounting.

Looking over the last few pages of posts, it does look like you are one shipment behind, and Valkyrie is one shipment ahead (getting them at the same time as everyone else). Which I find odd, because Bisette would fast-track late subscribers, so that everyone was getting the same volumes after the 5th or 6th shipment.

As for the possible over-charging, I had to do some research on this too. I looked up my payments on my bank statements, to see if that $80 invoice ended up being charged with only two volumes being sent... but from what I can tell, it all looks okay.
I've had five amounts of $39.98 charged to my card (at the same time as others here), and only five shipments since they restarted at the end of September.

Since it restarted with (eaglemoss?), people here have been getting shipments on approximately the following dates (my volumes are in brackets)...

SEP 24 (26 & 27) - invoice date = SEP 13
NOV 20 (28 & 29) - invoice date = (can't find it)
DEC 18 (30 & 31) - invoice date = DEC 12
JAN 17 (32 & 33) - invoice date = JAN 7
FEB 15 (34 & 35) - invoice date = (don't have it yet)

My guess is that Valkyrie got a shipment in October, while most of us were caught up in the delays caused by them chasing up our payment details, and that's why he could be one shipment ahead (and probably some others too, if they managed to get their payment details recorded in time for the October shipment window). Did you end up missing November as well, as I think you had more of a problem with sorting out payment details.
At least people didn't miss a shipment while the payment problems were being sorted out, but I don't know why they haven't caught people up with fortnightly shipments, like they did with me when I first subscribed late.

Even though the invoice dates are about a week before the shipments were received, the charging dates are all over the place, with two charges delayed, and three charged when they were shipped...

26-27 (arrived SEP 24) - $39.98 (charged OCT 23)
28-29 (arrived NOV 20) - $39.98 (charged NOV 19)
30-31 (arrived DEC 18) - $39.98 (charged JAN 1)
32-33 (arrived JAN 17) - $39.98 (charged JAN 14) (this was the one with the $80 invoice)
34-35 (arrived FEB 15) - $39.98 (charged FEB 13)

Those are the only five charges since they re-started in September, with only five shipments... and they were all $39.98 (plus the international transfer fee, so we are still being charged by the UK company).

Hope that reassures people here who feared being double charged in January, as I would imagine the same has occurred with everyone... but always check your statements with any of you debits, not just these ones.

[Jazzman]

Got my issues 34 and 35 today - surprised as it usually takes a few days longer than the rest of you guys.

[griffin]

Has anyone received their next two volumes, as it's been four weeks since the last batch went out.

[Bumblebee2000]

No with the slightly more irregular than usual release schedule of the past few months I still wasn't expecting them until the end of the month so hadn't questioned it until I saw this thread pop back up.

Pretty sure I'm the one that's wrong though, wonder whats happening this time.

[BruiseLee]

Has anyone received their next two volumes, as it's been four weeks since the last batch went out.

Not yet but did notice I’ve been charged the $40 yesterday so maybe early next week.

[reillyd]

It's all IDW and Dreamwave stuff for the next few shipments, so I'm not too put out about a little delay. The next one needed to read US/UK in chronological order is Issue 04, which is five shipments away :(

[Bumblebee2000]

Turns out I'd just missed the charge as 36 and 37 (Wreckers!) came today.

Missed the charge as in glanced over it, I have been charged.

[KELPIE]

I haven't been updating because it seemed to cause confusion and anger...

However I'm up to 42.

(Remember folks, I'm picking mine up from the newsagents.)

[valkyrie_76]

I haven't been updating because it seemed to cause confusion and anger...

However I'm up to 42.

(Remember folks, I'm picking mine up from the newsagents.)

GET THE LYNCH MOB OUT!!!!! :D

Just got Vol 36 and 37 today.

[Paulbot]

While I’m still on the delayed train for some reason and got issues 34 and 35 today.

[KELPIE]

Is anyone reading through these or are we all waiting till they've finished their run?

[valkyrie_76]

Is anyone reading through these or are we all waiting till they've finished their run?

Waiting :cool:

[KELPIE]

I assume they'll continue the run past the 80 volumes to include the ending of IDW phase 1.

[Paulbot]

I assume they'll continue the run past the 80 volumes to include the ending of IDW phase 1.

I think so too, since it'd only be about 5 more volumes I think to be complete to the end of Optimus/LostLight/Unicron.

[KELPIE]

I remember when this series started up, not sure if it was discussed here or on TFW but basically they have a bunch of other subscriptions that continue past their advertised volumes if the content / subscribers are there.

[Batfan007]

Is anyone reading through these or are we all waiting till they've finished their run?

Nope, the stupid out of order thing has almost made me quit the sub a couple times. but I'm that far into the volumes I might as well get the rest now or spend years trying to track down the out of print stuff for silly prices.

[BruiseLee]

Issues 39 and 40 arrived today. The Legacy of Unicron and Iron Age.

[valkyrie_76]

Issues 38 and 39 came in yesterday.

[DarkHyren]

Does anyone know if they are accepting new subscriptions, and if so how one goes about signing up?
I checked the hachettepartworks website but it says UK and Ireland only and the transformerscollection website still redirects to bissettmags (or rather tries to, since there's no website there).

[KELPIE]

Does anyone know if they are accepting new subscriptions, and if so how one goes about signing up?
I checked the hachettepartworks website but it says UK and Ireland only and the transformerscollection website still redirects to bissettmags (or rather tries to, since there's no website there).

Any newsagency should be able to subscribe on your behalf and order back issues.

The only issue here is it's technically not "the" subscription where you get the bookends, mugs, etc. or the lock-in price.

[BruiseLee]

Issues 40 and 41 arrived today. Matrix Quest and TF vs GI Joe part 1.

On another note, seems that I'm getting charged by my Visa as an international transaction. Noticed this last month as well. An extra $1.20 for me per month.

[Jazzman]

Issues 40 and 41 arrived today. Matrix Quest and TF vs GI Joe part 1.

On another note, seems that I'm getting charged by my Visa as an international transaction. Noticed this last month as well. An extra $1.20 for me per month.

Yeah, it sucks... :mad:

[griffin]

The two that I got in the mail this week as well...


http://www.toycollectors.com.au/blog/f472.jpg


Which is (finally) the halfway mark, and the set looks like this now...


http://www.toycollectors.com.au/blog/f473.jpg



Issues 40 and 41 arrived today. Matrix Quest and TF vs GI Joe part 1.

On another note, seems that I'm getting charged by my Visa as an international transaction. Noticed this last month as well. An extra $1.20 for me per month.


That was noticed when Bissette folded, and the UK producer of these (Hachette) took over, including taking the payments directly, which meant an international transaction (and fee if you have a credit card that charges it).

[BigTransformerTrev]

Issues 40 and 41 arrived today. Matrix Quest and TF vs GI Joe part 1.

On another note, seems that I'm getting charged by my Visa as an international transaction. Noticed this last month as well. An extra $1.20 for me per month.


Yeah, it sucks... :mad:

The $1.20 sucks. But frankly the TF vs GI Joe inclusion sucks as well. Others may love it which is all good, but its really not my cup of tea going from all the previews I read of each comic when they were released. I'd rather the whole series be just pure G1 Transformers rather than including G1 crossover comics. Heck, I'd even have taken the Beast Wars comics included instead of the Joe ones, as one could argue that G1 and BW are the same continuity.

Oh well, I paid for it so I guess I might as well read it. Who knows, I may possibly even like it. That would be a nice surprise.

[Batfan007]

hey guys, how are your pages?

Out of 30 or so volumes so far about 5 have been like this.

I photograph them and request replacements.

It's where the machine has not cut / separated the pages properly. If possible I would just trim the corner myself, but the way it folds it makes the corner basically rip off no matter how you trim it, (like a perforated edge) as well as having 5-10 pages stuck together.

https://i.imgur.com/fjllj9U.jpg

https://i.imgur.com/xRbY496.jpg

https://i.imgur.com/VUh38bS.jpg

https://i.imgur.com/pXfaM8X.jpg

https://i.imgur.com/xOxp9Vp.jpg

Had some earlier one that were worse where the whole side of the page (as in the vertical edge) was stuck / not cut for like 20+ pages all the way along, not just the corner like this one.

-



https://i.imgur.com/0xv4JhY.jpg


does anyone know the most relevant customer service to email now?

Is the one highlighted in above image in RED still valid for OZ?

I have about 5 diff email contacts for them back during that whole handover thing and don't know which one to send to now.

Who are the new lot again that it got handed over to in OZ (not Hachette, the maker) but the local aussie rep / distribution lot?>

THANKS GUYS! :D

Glad the site seems to be working again, but still with some drop outs huh?

[KELPIE]

The $1.20 sucks. But frankly the TF vs GI Joe inclusion sucks as well. Others may love it which is all good, but its really not my cup of tea going from all the previews I read of each comic when they were released. I'd rather the whole series be just pure G1 Transformers rather than including G1 crossover comics. Heck, I'd even have taken the Beast Wars comics included instead of the Joe ones, as one could argue that G1 and BW are the same continuity.

Oh well, I paid for it so I guess I might as well read it. Who knows, I may possibly even like it. That would be a nice surprise.

You talking about the Tom Scioli one? If you read it in jest, it's balls to the wall crazy. Plenty of weird things if you're a fan of either property but just treat it as a stand alone thing. I don't know if they'll include the interviews from the back of each issue, writer and artist ask each other questions. While it's a bit ingratiating is does it's job in making you appreciate what they tried to do in the comic and the passion they have for comics in general.

With this included I hope this means they also include the other iterations of TF VS G.I.Joe... The TF UK one, the Marvel one, the Dreamwave one and the Devils Due... two?


hey guys, how are your pages?

Out of 30 or so volumes so far about 5 have been like this.

I photograph them and request replacements.

It's where the machine has not cut / separated the pages properly. If possible I would just trim the corner myself, but the way it folds it makes the corner basically rip off no matter how you trim it, (like a perforated edge) as well as having 5-10 pages stuck together.

Oh dear.

I can't help you with your query but all mine are still sealed. is there a way to see these flaws without opening them?

[Paulbot]

With this included I hope this means they also include the other iterations of TF VS G.I.Joe... The TF UK one, the Marvel one, the Dreamwave one and the Devils Due... two?

TFUK crossover is in Vol 9 and the Dreamwave (World War 2) crossover is in Vol 31.

The Marvel US one isn't included, nor does there appear to be any room for the multiple Devils Due series.

The other outstanding question if the later IDW books with Transformers and Joe characters (like Revolution/Revolutionaries etc) will be included... but it looks doubtful.

[reillyd]

That's awful luck Batfan. I have a lot of mine unopened as I want to read in order, but I'm going to have to check them all now;

[griffin]

I heard that a fair few people were getting those uncut pages (from the UK fans posting about it on TFW). I think it was just certain issues... but I haven't had a look through many of my volumes yet to see if I had some, or if it was the same volumes. I, like most people who probably didn't notice it either, was leaving these until I had most or all of the volumes, to go from start to finish.

[Jazzman]

I've only had 2 issues so far that had pages that I needed to slice apart with an x-acto... no biggy really

[KELPIE]

TFUK crossover is in Vol 9 and the Dreamwave (World War 2) crossover is in Vol 31.

The Marvel US one isn't included, nor does there appear to be any room for the multiple Devils Due series.

The other outstanding question if the later IDW books with Transformers and Joe characters (like Revolution/Revolutionaries etc) will be included... but it looks doubtful.

Thanks mate.

I'm not sure running out of room will be an issue. There was a lot of chatter about other franchises this company has done. Once it got to the end of the advertised subscription, they just kept going including all the new content that came out between when it started and when it "finished".

So with that in mind, I suspect we'll get the finish of the Lost Light, Optimus Prime, Unicron and the 3rd Wreckers story. The Revolution/aries might be a stretch though.

Also, if they haven't planned the Devils Due stuff we might miss out on that, which is a shame :( Surely they have to include the Marvel one though?

[Paulbot]

So with that in mind, I suspect we'll get the finish of the Lost Light, Optimus Prime, Unicron and the 3rd Wreckers story. The Revolution/aries might be a stretch though.

Totally agree



Also, if they haven't planned the Devils Due stuff we might miss out on that, which is a shame :( Surely they have to include the Marvel one though?

The original Marvel crossover should have fit in volume 7 (or 6/8) but those have all come out without it. Volume 9 would be a bit late but it has too many regular issues to include.

It’s really unclear what Vol 27 “Worlds Collide part 1” will have so it might pop up there - or that might be a spot for one of the Devil Due crossovers.

[griffin]

I think it was mentioned somewhere that the Marvel GIJoe/TF crossover is NOT included... which would be a shame, as I much rather prefer it over the recent one that IDW did, which did get included.
As such, it wouldn't be a licensing issue, because other GIJoe crossovers are included... but I'm wondering if it was excluded in favour of the UK version of the Bumblebee-to-Goldbug story (having both versions might be difficult to rationalise in the "chronological order" of this publication - and there isn't really any other plot elements in the Marvel GIJoe/TFs that gets carried over to the main TFs comic, other than the Goldbug element, so could be skipped and not miss anything in the ongoing storyline).

[Paulbot]

My June(?) delivery arrived yesterday: the Matrix Quest and GIJoe crossover volumes.

Is there an issue with the colours on the last pages of Bird of Prey for others? Thought it was a misprint but the error also shows up on the title page where they reuse the art of the Mayhem Squad. I suspect the error is from the IDW recolouring efforts.

[griffin]

My June(?) delivery arrived yesterday: the Matrix Quest and GIJoe crossover volumes.

Is there an issue with the colours on the last pages of Bird of Prey for others? Thought it was a misprint but the error also shows up on the title page where they reuse the art of the Mayhem Squad. I suspect the error is from the IDW recolouring efforts.


Looks like a printing error in which the blue ink was running out on the left edge on the master copy, as the same is happening on two pages before the last page (half of Nightbeat's head is white and half is blue). And since it wasn't picked up before it went to print, every copy will have the same colour missing on those two pages. (it wasn't on my original Marvel copy)

[KELPIE]

Looks like a printing error in which the blue ink was running out on the left edge on the master copy, as the same is happening on two pages before the last page (half of Nightbeat's head is white and half is blue). And since it wasn't picked up before it went to print, every copy will have the same colour missing on those two pages. (it wasn't on my original Marvel copy)

As always, mine is still sealed so I can't comment on the error.

However, if enough people complain, they've been good at going back to the printers to fix these issues.

[BigTransformerTrev]

The latest issues arrived today. They are volumes 62# and 76#

[valkyrie_76]

Picked up issues 44 and 45 today (volume 4 Second Generation and volume 32 Infiltration).

[Paulbot]

Simon Furman has tweeted tonight (https://twitter.com/SimonFurman3/status/1151792628402458624):


HUGE NEWS! Transformers: The Definitive G1 Collection... just got a whole lot MORE definitive! Hachette's sequential collection of TF comics from the brand's 35-year span, steams imperiously into an eye-watering, trouser-shattering 20-volume extension.

So we should now get everything through to the end of the IDW universe.

[Paulbot]

Simon Furman has tweeted tonight (https://twitter.com/SimonFurman3/status/1151792628402458624):



So we should now get everything through to the end of the IDW universe.

Plus maybe more?

20 volumes is more than enough for the Unicron mini and the last 13 issues each of Lost Light and Optimus Prime (that's five volumes of content - maybe seven)

[valkyrie_76]

Plus maybe more?

20 volumes is more than enough for the Unicron mini and the last 13 issues each of Lost Light and Optimus Prime (that's five volumes of content - maybe seven)

And maybe G2 as well.

[griffin]

Plus maybe more?

20 volumes is more than enough for the Unicron mini and the last 13 issues each of Lost Light and Optimus Prime (that's five volumes of content - maybe seven)

I imagine that they would be including the Revolution/Revolutionaries comics, as they completely skipped them in the volumes so far released (https://tfwiki.net/wiki/Transformers:_The_Definitive_G1_Collection) (already up to volume 68 in the UK, which would have had them ending in the first week of January next year before this extension).
Unfortunately, it will mean that chapter of the IDW-verse will be out of order... but I hope it does get included, along with as much of the other brands in Revolutions as possible (that relates to the Transformers story or later issues).
They also missed the original TFs/GIJoe comic, and the three Devil's Due TFs/GIJoe volumes, so maybe they obtained access to those as well.
With the Gen2 comics (along with the 5 GIJoe issues leading into it), all of that might all add up to 20 volumes... but it will be an appendix of assorted eras (not that you could fit everything ever printed into one universe).

[KELPIE]

Simon Furman has tweeted tonight (https://twitter.com/SimonFurman3/status/1151792628402458624):



So we should now get everything through to the end of the IDW universe.
Great news!

They also missed the original TFs/GIJoe comic, and the three Devil's Due TFs/GIJoe volumes, so maybe they obtained access to those as well.
With the Gen2 comics (along with the 5 GIJoe issues leading into it)
That's what I want!

Also, I don't think they have the original Marvel universe books?

[griffin]

Picked up today from the post office, issues 46 and 47 (volumes 24 and 28)...

http://www.toycollectors.com.au/blog/f492.jpg

A little over halfway (of the original 80 issues), we are only missing 9 volumes in the first 40, with a run of 9 volumes from 16 to 24, which covers US#56 to the end of the IDW Gen2 comic.

http://www.toycollectors.com.au/blog/f493.jpg

[BigTransformerTrev]

Simon Furman has tweeted tonight (https://twitter.com/SimonFurman3/status/1151792628402458624):
.

Bwah haha! Trouser-shattering - that’s a great phrase! :D

[griffin]

In the mail yesterday were issues 48 & 49...

http://www.toycollectors.com.au/blog/f498.jpg

http://www.toycollectors.com.au/blog/f499.jpg

[Autocon]

Think anyone will sell the set once completed?

[Jazzman]

After taking so long to collect? Probs not lol

[reillyd]

Is there any news on the content that will comprise the extra 20 volumes? The link redirects to an Australian version of hachette so it doesn't have any extra details. Having collected all the US/UK material, the only reason I'd want to extend it would be to collect Dreamwave, or more obscure TF comics like TF:Universe and the TFCC material.

I don't think I want to buy an extra 20 volumes BEFORE my original US UK collection can be completed

[Paulbot]

Haven’t seen yet but the Facebook page looks like a good spot to watch. There’s not enough IDW content to fill 20 volumes so the other contents are a bit of an unknown.

I presume they’ll finish the first 80 since those were already in the works (likely designed, written, compiled) before the next 20.

[griffin]

I either didn't realise they had a facebook page, or just forgot... I might add it into the first post as well, since this one seems to be more active than the news topic.

https://www.facebook.com/TransformersG1Collection/

[Bumblebee2000]

Issue 50 and 51 were delivered some time today, so we're at the halfway point (again). Volume 79 and 12(?).

[griffin]

Yep, volume 12 and 79... was in my post box today too.

[valkyrie_76]

Got my two last week but Ill have to email them and ask for a replacement book for Vol 79 as it had some damage done to the bottom of the book.

[Batfan007]

Got my two last week but Ill have to email them and ask for a replacement book for Vol 79 as it had some damage done to the bottom of the book.

I had that for all the early volumes. Then I got redirected to my partners PO BOX and no more stuffed cover corners since, it was a handling issue for me, which means the early ones have those caved in corners.

[griffin]

Picked up two more from the post office today - Issue 52 & 53 (Volumes 25 and 53).

That now gives an unbroken run from volume 16 (middle of the original run) to 26 (middle of the Dreamwave run).

[griffin]

Did anyone else have a six week wait for Issues 52 & 53, or did mine just get held up in the mail for a couple weeks?
People were getting their previous shipment at the end of September (mine was at the post office on Monday 30th September), but the next shipment wasn't there until Tuesday 12th November (six weeks and one day... but might have been there a day or two before that as I didn't take note of it's arrival date, which the post office writes on all packages so that they know how long to hold them for).

The reason I'm asking, is so that I know when to expect the next pair of volumes, as they should be every four weeks.... which should have seen 52 & 53 come in the week of October 28th, and the current pair should have come out at the beginning of last week (I haven't checked my postbox since last Monday, so if it is back on schedule, it could actually be there - if that's the case, did anyone else get their next pair last week).
Otherwise, if their 4-weeks schedule was now pushed back 2 weeks because of the delay of the October shipment, I'd be expecting the next pair to arrive at the beginning of next week.

[Paulbot]

I've lost track (and have been a delivery behind for ages). I think my latest turned up at the Post Office last Friday (got a notification) but haven't gone to pick up yet.

[griffin]

I've lost track (and have been a delivery behind for ages). I think my latest turned up at the Post Office last Friday (got a notification) but haven't gone to pick up yet.

I went in today, and there wasn't any there... so if one was released last week, mine's been held up somewhere (or lost).

[Jazzman]

I've had the last parcel from hachette sitting on the kitchen table, unopened, for weeks lol. Just opened it - contains 52 & 53. Guess we're due for some new ones?
Edit: checked the tracking on the envelope and this was delivered exactly a month ago

[Paulbot]

My copies of 52 & 53 came this morning (me still a month behind...)

[Bumblebee2000]

Got 54 and 55 yesterday. Been waiting for a binge of the Marvel stuff once it's complete but might make another exception for City of Fear and Underbase.

More MTMTE is always good too, especially with the extra stuff from Roberts and Milne

And issue 54 is volume 55, couldn't have swapped those two? Doesn't really matter but yeah

[reillyd]

I just received issue 52 and 53, so I guess I must be month behind too? I don't know why, as I was receiving them at a similar time to everyone else....

[Paulbot]

Picked up issues 54 and 55 today

[griffin]

Oooo nice. I wonder if my issues will make it to my post box by tomorrow, to be one final acquisition for the year.

[Paulbot]

Oooo nice. I wonder if my issues will make it to my post box by tomorrow, to be one final acquisition for the year.

Mine were actually delivered on Christmas Eve - but I didn't get to the Post Office until today.

[Batfan007]

If there an index of when the thing will end?

I keep seeing fan rumours of it continuing and such.....and I'm looking for the end point.

[Paulbot]

This is the best index: https://tfwiki.net/wiki/Transformers:_The_Definitive_G1_Collection

It will finish at volume 100 but what content will be included in the new volumes is unknown but we would assume they’d cover off the end of the IDW universe.

[Batfan007]

This is the best index: https://tfwiki.net/wiki/Transformers:_The_Definitive_G1_Collection

It will finish at volume 100 but what content will be included in the new volumes is unknown but we would assume they’d cover off the end of the IDW universe.

Thank you

[reillyd]

The next two arrived for me, but not sure if I'm still running behind. It was part 2 of the Gi.Joe crossover, and the IDW Drift saga.

Just looked up the helpful link Paulbot posted. I just received Issues 56 & 57.
Has anyone received later issues? I'm really waiting on 59 (Smelting Pool) to continue my G1 run

[Bumblebee2000]

To answer that, it was 58 and 59 (Smelting Pool and some IDW incl. Bee Mini) that I received yesterday so we're not all on the same page.

[valkyrie_76]

To answer that, it was 58 and 59 (Smelting Pool and some IDW incl. Bee Mini) that I received yesterday so we're not all on the same page.

I should have these two waiting at the post office as I already have 56 and 57.

[Batfan007]

The next two arrived for me, but not sure if I'm still running behind. It was part 2 of the Gi.Joe crossover, and the IDW Drift saga.

Just looked up the helpful link Paulbot posted. I just received Issues 56 & 57.
Has anyone received later issues? I'm really waiting on 59 (Smelting Pool) to continue my G1 run

Anytime the debit falls in a time when your account may be emtpy, you end up further behind. that's been my experience.

there is no rhyme or reason to when they debit stuff , seem to be a diff day every month for me, and they dont bother to contact to you let you know if you've missed a payment, I always end up chasing them and sometimes do a manual payment over the phone.

Did I mention I HATE debits?
I wish they were gone forever in todays world when just about any company can send you an invoice that you can pay online with no hassle.

[Paulbot]

I've been behind others for a while. I got 56&57 today

[valkyrie_76]

Well for some reason I got issue 59 but not 58 but on top of the invoice, it says in red "STOCK ON BACK ORDER".

[Bumblebee2000]

Issues 60 and 61 today, didn't realise I already had all the Marvel stuff now* but I'm glad Spotlight Megatron is in the right spot and not just at the end of the Costa volume. Most of IDW has a very specific order that works very well but considering I'm not as familiar how UK/US is supposed to work and still have managed to notice something's up now and then I wasn't sure they'd get that right.

Also their IDW gets a bit messy at the end in a way that's fine until the series get's extended and suddenly they are doing the crossovers and even without that you could have spread out the contents of the Requiem volume. Why isn't TAAO 12 with 11 and where's the Holiday special. And-

*wiki says we are getting both G2 books and that's neat

EDIT: Still need 9 and 15 for Marvel before I trick anyone else

[valkyrie_76]

Got 61 yesterday but not 60, doing the "STOCK ON BACKORDER" bollocks again.

[Paulbot]

Well for some reason I got issue 59 but not 58 but on top of the invoice, it says in red "STOCK ON BACK ORDER".

Got this delivery too. No issue 58.

[valkyrie_76]

Got this delivery too. No issue 58.

Im sorta glad someone else is in the same boat as me and I wonder if you have another issue missing on your next lot Paubot.

[griffin]

I really hope they have copies spare to send you, as we are several months behind the UK, and the UK should be sending enough copies to the Australian distributor. The Australian distributor isn't likely to have spare copies, and since there aren't too many here now getting these, how hard can it be for the UK publisher to count to 15 or 20.

This was something I feared ages ago - if the UK publisher cuts back on their printing numbers as the UK subscribers drop off, they could run short before they have to fulfil their foreign requirements.

I think they should do another promotion to offer another run at the comics, and do a second printing... and try to crack into some other countries like HK or the US.
This has been one of the most complete printings of Transformers comics, and at really great prices (cheaper than the soft cover TPBs), so it should be something most fans should have.

Last week before I went to Melbourne, I got issues 60 & 61 (vol 54 & 48) in the mail.

[ChlorHex]

I've never seen these in Perth... anyone know where to get them locally?

[griffin]

I don't know if you'd be able to catch up, especially with there being no proper Australian agent anymore (the current issues just seem to be going through a forwarding source, as the payments are going directly to England).
Even if you were in England at the source, they are so far into the run that I don't think they have many of the old issues in stock on their website.
You could ask at a newsagent who gets in subscription parts, to see if they can ask about chasing up back-issues.
Otherwise, try the current contact details for Hatchette (somewhere in this topic), but be aware that (for me) they aren't reliable by email, and the phone often just rings out, when I call during the times they stated (for the timezone difference).

[Vairn]

Got 61 yesterday but not 60, doing the "STOCK ON BACKORDER" bollocks again.

Same on Both accounts, Statement also says charge of $19.98 but still charged for full amount, how do I contact them? No one ever answers email or phone...

[Paulbot]

Im sorta glad someone else is in the same boat as me and I wonder if you have another issue missing on your next lot Paubot.

Turns out I did. Issue 60 on backorder, 61 delivered. So now have two volumes pending

[griffin]

I hope they don't forget, or just cancel them if they have no stock left back in the UK, as that would be an insult... to invest so much time and money for a complete series, just to have some issues skipped, and expect to have you be okay with an incomplete jigsaw puzzle.

The least they could do is acquire copies listed on ebay, and just eat the cost, as their reputation is on the line if they don't deliver a full series to paying customers.

[Paulbot]

I have had back ordered before, early on, so not worrrying too much yet.

[Bumblebee2000]

62 and 63 came yesterday. Hopefully everyone gets their back orders and maybe stock works out better in future.

[griffin]

I was surprised to see another pair today at the post office, as it didn't feel like it was four weeks yet.
I also got 62 & 63 (vol 15 & 58), which gives a big run at the front end of the series now, from volume 10 to 26.

[reillyd]

61 delivered, missing 60.
Still not received 58.
Not happy Jan

[valkyrie_76]

Picked up 62 and 63 as well yesterday and not shortchanging me this fortnight.....must be lucky this time.

[Paulbot]

Has anyone had a delivery in the last month?

[griffin]

Nope... not since mid March.

[Bumblebee2000]

Im pretty sure I've gotten one, issues 64 and 65 (Requiem and Elegant Chaos). I think it was more recently but I didnt give my usual update here because virus I guess and I dont quite remember now

I don't know how easy it will be to follow these up and even before other stuff there were supply issues, but I had another parcel that was missing until I enquired with AusPost and received it the next day. But its has it been sent and then has it been lost

[valkyrie_76]

Picked up two volumes last early week but cant remember which ones they were.

Edit:

Yes it was 64 and 65 I picked up from the post office last week and the invoice date was the 13th of April.

[griffin]

Mine were at my postbox yesterday, with an arrival date of April 23rd (the day after I last checked my postbox).

They were issue 64 and 65 (volumes 80 and 63).

http://www.toycollectors.com.au/collections/griffinofoz/2005a.jpg

http://www.toycollectors.com.au/collections/griffinofoz/2005b.jpg

[valkyrie_76]

Been charged for the next lot yesterday.

[Paulbot]

Picked up my latest delivery. Third month in a row it was only book (issue 63 /vol58). Beyond a joke now.

[Bumblebee2000]

vol 66 and 67 today

[valkyrie_76]

vol 66 and 67 today

Same here but still waiting for the two that I was shortchanged like Paubot and a third to replace vol 50 which came in damaged.