The Falcon's Hangar feedback

[ComradeRenko]

Just received my first order from these guys based in Singapore, six days from postage to delivery. Earth Mode Red Alert arrived quickly and well packed. Postage wasn't the cheapest, but wasn't the worst I've seen, and the quickly delivery time takes some of the sting out of it! Made some additional purchases from them over the weekend, and will definitely consider them in the future.

[JJJ]

I did the same thing. Most excellent to be able to obtain stuff that is exclusive in the US from somewhere so close, and without ridiculously painful postage (a WFC deluxe, boxed, in an outer box with padding was $16); and at standard retail price standard Kmart price, to boot.

Will be checking TFH out whenever a new exclusive comes up.

[Skyfire]

So I got my WFC Kingdom Red Alert (Earth mode) and Tracks. SGD$28 each plus $16 shipping. They ship via Singapore Post and cost is based on weight calculation (https://www.tfh.com.sg/shiprate.php). They charge what the calculator says. (Edit: forgot to add that the weight is listed on the item's webpage once it's available.) I was really just after Red Alert but their price for Kingdom Deluxes is about the same as Aust Kmart (i.e. quite cheap) and the shipping for 2 deluxes was the same as 1. They were packed well in a reused but undamaged Hasbro carton that was reversed (TRA GEN PROJECT FUTURE = Back to the Future crossover). No damage to the carton and the toy boxes were immaculate. They shipped my order within 1 business day and it took 6 days to get to Perth.

https://live.staticflickr.com/65535/51327822998_9fcf47cffd_h.jpg (https://www.flickr.com/gp/188963544@N02/5PuD7M)

https://live.staticflickr.com/65535/51327604358_b1e0a3edf6_h.jpg (https://www.flickr.com/gp/188963544@N02/Vu6f5N)

https://live.staticflickr.com/65535/51327402421_6fafa5246a_h.jpg (https://www.flickr.com/gp/188963544@N02/489913)

https://live.staticflickr.com/65535/51326669347_6ee0040772_h.jpg (https://www.flickr.com/gp/188963544@N02/5150VL)

https://live.staticflickr.com/65535/51327402441_28b2d00481_h.jpg (https://www.flickr.com/gp/188963544@N02/8Kt478)

Their prices for mainline stuff is very good - they typically sell at Singapore retail store price minus 20% (like a perpetual retail store sale). And their prices as a specialty toy shop is usually the same or cheaper than other similar shops, like OhMyPrimus or Robo Robo.

The locals also generally have a good experience with them, which says a lot (I read the TFW2005 Singapore forum). I've also shopped there in person (at the Waterloo store). I bought a G1 Starscream reissue there at a very good price and in good box condition, but they did quote me the wrong amount at first and I had to correct them. It's a small shop, about the size of your living room, and neat and tidy. And you need to take off your shoes before entering. Like many (toy) specialty shops in Singapore, you need to go in knowing what you want as they don't display everything.

Their online site is good - I didn't find any problems buying my toys. As with other online shops, you can store loot and ship later. And the best thing is that if you do a "Transformers" search, it lists all their old stock too (from years back), which is great for price/availability reference. Most importantly, as JJJ wrote, they get Asian and other exclusives we miss out on here. The bad news is that popular items get bought up quickly, often within days, and they don't often restock.

[ComradeRenko]

I received my Studio Series Slag and Battle Across Time Mirage and Grimlock today. Postage wasn't as quick this time around, closer to two and a bit weeks. This matches delivery times from Ohmyprimus in the past, so I won't complain. The box was well packaged and everything was in excellent condition. Another great transaction.

[ComradeRenko]

Roadrage and Battle Across Time Sideswipe and Skywarp arrived today. Quicker than my last delivery, but parcel tracking was less helpful this time around. According the the website it is still listing as "Departed Sender Nation". True in it's way I guess but I expected to hear when it had actually arrived in Australia!

[Auscon]

TFH have always been flawless for me both with small and large orders. Figures in perfect shape well packaged and always posted quickly. Got Road Rage and Tracks last week quicker than I expected.

[Handsprime]

Haven't had any issues with them. Managed to get a few hard to find off them. Will most likely use them from now on if there's an exclusive figure that's not gonna be released in Australia.

[ComradeRenko]

Shadow Panther and Waspinator arrived today, less than two weeks after they were posted. Continuing to provide excellent service.

[ComradeRenko]

Just received Studio Series Wave 15, Bumblebee Movie Brawn, Wheeljack and Ratchet and 86 Perceptor. Excellent packaging as ever and a very quick delivery time for this one, about seven days.

[Skyfire]

Over the last few months I've bought:

MP-52+ Thundercracker, MP-52+ Skywarp, MP-53 Skids and MP-53+ Senator Crosscut each in separate transactions. All well packed in quality packaging boxes, sent out in a workday or three, and arriving at my Perth home after 1-2 weeks (if it was 2 weeks then it was because of customs delay). My Skids box was a bit squashed but not due to packaging - either arrived at TFH like that or squashed before posting. The other boxes were in very good/pristine state.

I continue to shop there because shipping to Aus is cheap (until weight goes up), fast, tracked and well packed; prices still remain among the best in Singapore and globally for MPs, exclusives are on offer (and competitively priced) and I find their website is good/easy. They are on my retailer regular check list. Now restrictions are easing, I can't wait to visit Singapore again so I can buy in person.

Tricky things: lately some preorders have been opening and closing fast (1-2 days) and when a popular item comes in stock, you have to be fast or it's gone in a day or few/several.

[Zippo]

Anyone had anything they have shipped (and arrived) later show up as being available to ship again - even though they a) clearly won't have it and b) they already sent it.

The people who answer Messenger have suggested a few things, but nothing has worked and the items (SS Soundwave and a set of SS Deluxe Wave 1) still tell me they are available to ship.

[DELTAprime]

^ I noticed that bug with their site last week.

[Skyfire]

So I had a chat to the boss in the shop today, while I am here in Singapore, and told them there's this Aussie TF online club. He told me Australians are generally a good source of business for them. DELTAPrime, I asked about how long they keep pile of loot and he didn't give me an exact period but did say they have held things for 4 months. I mentioned their reasonable shipping price and he said they pretty much charge what Singpost charges them, and they sometimes even make a slight loss.

As it is Oct 1st, the next Legacy wave is out today, and he said Hasbro Asia is pretty strict with release dates. As for stock levels, they are at the mercy of suppliers, and sometimes don't get much or what they wanted, which is a reason they can sell out pretty fast.

Shop is still great, neat and organised, with some rare items no longer in print. And it's still shoes off at the front door.

[Skyfire]

Heads up that shipping to Australia has increased. The cheapest cost (lightest package, or 500g or less) was SG$16 for most of 2022. It was $17 for something I got in December and is now $21 at the start of 2023.

[Firestorm]

Hey, does anyone with experience dealing with Falcons Hangar know roughly how long it normally takes them to actually ship an item after you put in the shipping request?
I requested an item I bought form them be shipped out on Jan 1st and it is still sitting there as "pending" on my account.


Heads up that shipping to Australia has increased. The cheapest cost (lightest package, or 500g or less) was SG$16 for most of 2022. It was $17 for something I got in December and is now $21 at the start of 2023.

gee, wish I knew that sooner, lol.
oh well.

[JJJ]

Anything from the next day to a week. I imagine it depends on workload (it is after all a small retailer) and COVID disruption.

[Firestorm]

Fair enough.
going on 10 days now, but we are just coming out of the end of year/ holiday season, so I guess it makes sense if it takes a while.

[JJJ]

I'd chase that. I ordered a couple of things from TFH on the 30th (they were open for most of the Christmas / New Year period, except of course the big days), and they were on the way on the 4th.

[Firestorm]

I'd chase that. I ordered a couple of things from TFH on the 30th (they were open for most of the Christmas / New Year period, except of course the big days), and they were on the way on the 4th.

I sent them a message asking about it.
looks like they actually sent it out on the 9th and just didn't update the site.
so it's on its way now at least

[Firestorm]

My package arrived on the 18th, so it took 9 days to arrive after they sent it. not bad.
the contents were well protected with lots of bubble wrap.
overall happy with my transaction, despite the lack of update on shipping until I asked about it.
I'd consider shopping with them again.

[Skyfire]

Got my MP-57 Skyfire and Transformers The Movie G1 Hot Rod. As usual, they reused the Masterpiece factory carton (it houses 2x Skyfires) by turning it inside out and taping it up well. I was hesitant to combine the items as Skyfire weighs 2kg and I thought the Hot Rod box would get crushed. But they used a lot of crumpled newspaper and paper to stop the Skyfire box from squashing Hot Rod. And as usual, they used big, rectangular cardboard pieces to pad the top and bottom of the carton.

They shipped quickly too - next day, which was actually less than 24 hours after purchase. It was in my hands in 7 days (of which 2 were the weekend).

Pretty good shipping experience.

[DELTAprime]

I got my Galaxy Shuttle in the mail today from TFH. Once again, no complaints.

[Dangermot]

A couple of weeks ago I purchased Yoloprk AMK Pro G1 Megatron from these guys. All up it took about 9 business days to arrive. They also were very quick to answer my email. I would definitely purchase from TFH again.