I'm boycotting Toys R Us, Sick of this <censor>

[Zaul]

I used to love Toy Stores as a kid, I remember the magic of going into a world for kids and having mum buy me a Mighty Max once upon a time, It was amazing, they had so much stock, so many toys, I would of gladly traded a kidney just for a $100 voucher back then.

As I've gotten older and worked in retail I've seen how it works, how stock is managed, how it's all about profit now.

But Toys R Us is supposed to be everything retail isn't, a paradise for toys, everything, anytime, friendly staff, good prices..

Unfortunately living in West Sydney we dont get alot of good stock out here, In the past month I've been visiting my local target, k-mart, bigw, myer and toys r us every 2 or 3 days to check for stock.

I can live with idiot staff who work in the toy section and dont know what a Transformer is, and I can live with some bad prices as long as they are willing to Price Match.

However Toys R Us is a whole new story...

About 2 months ago I noticed a huge amount of Transformers Animated stock in Toys R us.

Very excited at not having seen a real bulk head voyager in person I immediately go to the front with one and go to purchase it.

$59.95 thanks sir.

Uhhh your joking right? They have these for $40 at Myer, and I saw one on Clearance in a damaged box for $20 at Target last week.

So they bring out my arch nemisis the Manager, He refuses to price match either of them unless I can bring in a catalog.

Now Sadly The transformers animated dont get featured in alot of catalogs here, so I asked him what I had to do to prove it other wise, could we ring them? could I take a cell phone photo? Could I perhaps get 100 signatures from the Transformers Collectors Australia forums.. I said with a small chuckle.

Being the Pole up his ass manager he is he refused to price match and told me to bring a catalog.

So I left, Pissed off, and went and bought one for the forums for a staggering $15.

Strike 1 for Toys R us.

About 4 weeks ago, I was just completing my Transformers Universe Collection and noticed a very cool figure , a Toys R Us only exclusive Countdown.

My blood pressure hit the roof as I saw the price was $69.99, I had just been at myer and got myself A similar figure from the line for a cheap $40.00, He was still boxed, receipt was in the bag, and with me at the time.

My First Question to the staff was " Hey is this price correct? I just got one for $40 and this is nearly double ".

The Staff who looked like a young teen girl who was probably only working at Toys R Us to feed her drug habbit staggered over to the price checking machine and said ' nope he's not actually $69.99, thats an old tag, it seems he's actually $79.99 Sorryyyyy ' with a smirk on her face.

I took the figure to the front counter and asked for a price match, instead of being good staff and just doing it despite my reciept and figure in the plastic bag beside me they had to get a manager to come out, Which I was fine with.

The Manager, a 70 year old Man who could probably compete amongst Donald Trump and his Apprentices in terms of ' step on everyone to get to the top ' denied my price match, as the figure was a toys r us exclusive '.

I debated on the fact that my figure was actually a repaint of another toys r us exclusive ( I have Silverbolt, Toys r us had a Darkwind , dunno its name, same figure though ).

I asked if he would match the Darkwind, he said no.

Despite arguing for 20 minutes and making sure everyone in the store heard how much of a blatant rip off their prices were I eventually was given a number to contact head office.

So I race home, Ring head office and I'm greeted by a lovely sweet voice on the phone who is absolutely surprised at the mangers decision and says she'll talk to the higher ups and get me that price match.

So I wait by the phone and get a call about 2 hours later, saying ' unfortunately toys r us managers reserve the right to make decisions like this and he wont change his mind, sorryyyy , maybe when our next sale is on you can grab him.

This was strike two for me, I refuse to pay $80 for a piece of cheap plastic that costs $10, that's probably sold to toys r us at about $30, and has a price tag double of what I just paid for an awesome Silverbolt that actually has sound effects and everything.

So Anyways I go back a week later, looking at their old stock, waiting for hopefully a mudflap/skips ice cream truck to come in, Each day I go in asking ' is it in yet ? ' getting the same drab response " Sorry we dont do our stock, its all sent to us ".

Each day I would say to them, Please guys if you ever see one save it for me, ring me on this number, i'll race down and pick it up within 5 minutes or you can sell it to someone else.

So I go in yesterday to find Chromia(sp?) and a few other of the new Formers figures.

I get instantly excited going through the stock to find no mudflap/skids icecream truck.

I ask one of the staff members if they had them in.

" Oh yeah the ice cream truck, yeah we had 3, hmm Where are they all ? "

As he rummages around the stock he notices they are all sold out, I plead with him to check the pallets out the back.

5 minutes later he returns and goes ' sorry we dont have anymore '.

I respond with " well can you tell me when you might get some more ? ".

He replies " Sorry we cant reveal that ".

I facepalm and hold my breath, as I'm about to scream in frustration at their poor customer service, the idiots working there, their ridiculous prices and amongst other things a manager who refuses to price match.

This was strike 3.


Last night I went in in my Blue Lone Star Uniform from work, which has a very similar look to the Toys R Us Shirts and was browsing the Marvel Mighty Muggs. I had just finished a busy shift and just wanted to buy something marvely for my desk.

I noticed a guy was frantically looking through some of the DC stock, he would of been about 40 or something, anyways I asked him " hey a Dc Fan? " :).

He responded with a smile " yeah Im collecting the new smaller figures line ".

I said " Which figure were you after? I've seen a few around ? "

He asked me about a few specifics, Commissioner Gorden, red tornado ect

I said " Oh Ive seen them in Big W , Cant remember the price but there was one of each earlier today ".

He took off so fast the Flash would be put to shame, Happy with my Good Deed I went back to browsing the mighty muggs.

The Manager approached me and asked me kindly to leave the store.
When I asked why he said " You need to change your shirt, people might think you work here and ask you questions about toys ".

Absolutely furious by his decision I walked out , hoped in my car and just started laughing.

I can't believe one store can be so ignorant and stupid. Treating people who want to buy from them, and have a large amount of cash to spend ( The Adult Market in Toys is probably small, but we have so much more money than kids do ).

Thus Im boycotting Toys r us for now, When I go to Canada in a Month I'll be making Walmart my new home, they look after their customers I hear. :)

[Robzy]

lol - that was a very enjoyable read! :p Obviously I'm not talking about the pain you went through, just that you wrote the whole story up in such an entertaining way! Well done! :)

I can't believe you were asked to leave the store because of your shirt? :eek: WTF???

[Zaul]

Glad you enjoyed it :P It's all true sadly.

I also suspect the shirt incident is the manager being a pig to me and giving advice on where to buy out of stock DC products, but what would I know. :rolleyes:

[Gutsman Heavy]

makes me want to get a blue shirt and direct all the customers away! sounds like fun!

[gantz]

More than one of us! I boycott my local toys r us for similair reasons, the main reason being: so when will you guys have this certain item???
oh, well we dont actually know until we get a shipment delieverd, then we sort through that to see what we have!

I highly doubt that for some reason!!

[kup]

We all have stories of TrU's incompetence and horrible prices which they can easily sit on for years without a sale despite a wall full of toys.

That is the worse Toy store ever and its not just the West its everywhere so all the dodgyness must come from the top.

[GoktimusPrime]

http://i6.photobucket.com/albums/y227/goktimusprime/Transfandom%20Comic/transfandom08.jpg

[griffin]

Be aware though, that Universe Darkwind is a store exclusive to TRU, so they don't have to match it to any other store. If you manage to take it to a cashier who doesn't notice that it is a TRU exclusive (it has the sticker on it), then you could get lucky with a price-match, provided you follow their conditions - you must have a catalogue showing the competitor's price. See here (http://www.otca.com.au/boards/showthread.php?t=4852).
Trying to get them to price match without following their conditions (at that link), they are more likely to refuse doing it (because that's the only way they are allowed to do it). Managers also have discretion, if they are called up, but it is always better to avoid that, as the cashiers are more easily 'fooled' to price match a size class with their store exclusive items.

The point of price-matching is to sell 'the exact same item' at a competative price, not a 'similar item'. Often people here manage to get cashiers to match similar items, because catalogues will only show sample photos. But when you call in a manager, they will know for sure what items other stores won't sell (their exclusive items), and won't even consider price-matching. After all, they go to the trouble of getting store exclusives, so that they can set their own prices without having to compete with anyone else. If they were freely price-matching on their exclusive items, it defeats the purpose of getting them in (usually at a higher wholesale price), and are less likely to do it in future if it impacts the profit margin on them.

[mknell]

Lol good one Gok, in my old black Xerox work shirts when browsing toys'r'us I'd always get asked by customers where things were, its quite funny sometimes

[kup]

. If they were freely price-matching on their exclusive items, it defeats the purpose of getting them in (usually at a higher wholesale price), and are less likely to do it in future if it impacts the profit margin on them.

I don't understand why having stacks of over priced toys that don't sell for months and sometimes years would not also impact their profit margin every bit as much - perhaps more. At least they are getting something if they do sell it even at a lower cost than just have it sit there for ages and ages taking their shelf space as it too often happens with their exclusives :confused:

[jaydisc]

I ♡ Toys R Us :)

[Vector Prime]

I ♡ Toys R Us :)

Ditto... :D

Sorry Zaul, but I do.

Despite their crap customer service, lack of knowledgeable staff and inflated prices, I like them because:

- they have heaps of stock whereas the other stores in my local area don't
- they have exclusives (like Springer/Ratbat pack)
- they price match without a problem (at least the Bankstown store does)
- they occasionally have sales (like today!)

I guess everybody has differing experiences at retail stores... I, for one, can't stand Target and their customer service (or lack thereof). :mad:

Anyways, sorry to hear that you've had such bad experiences with your local store.... have you tried any other TRU's?

[liegeprime]

hmmm funny this thread has come up. I was just at the nearest TRU from my place. At the aisle part of the store there were plenty of Gijoe Movie night ravens with a big sign saying its $99.99 each ( echo vehicles I think they call em) then when you proceed to the small section allotted for em you'll see their price label - 69.99 Gijoe Movie echo vehicles. :confused::confused::confused::confused::confused: :confused::confused::confused:
Just shows how much they really profit. Took snaps of it with my phone camera as well... if they havent noticed that yet by sunday Im sure when the guys going around after the fair will see this blatant profiteering.

[i_amtrunks]

That is the worse Toy store ever and its not just the West its everywhere so all the dodgyness must come from the top.

The sad thing is that Penrith TRU is a better stocked store now than it was even 5 years ago. Prices still suck, but at least they occasionally have stock that is less than a year old on shelves.

Can remember in the middle of the Cybertron line, they had sold their 6 figures from the line, and the only figures they had on the shelves were overpriced Armada figures and a nearly destroyed Re-issue Ramjet for $60 (save $10!)...

[canofwhoopass_87]

I don't think the first two incidents should be deemed "strikes". I reckon the manager was pretty spot on with his judgement. Third incident can happen anywhere and to anyone - even cranky old grannies wanting dolmio pasta sauce from coles. If there's none in the back storeroom, then there's none in the back storeroom. Furthermore, most of the drone workers on the floor won't know how the stock ordering works or when it takes place.

The last incident was quite possibly a result of the first three occurrences. They probably remember you and just wanted you to leave to avoid more trouble :D

Twas an interesting read nonetheless

[dirge]

I'm just pissed that Toys R Us aren't honest about the fact that they don't have a store in _Penrith_. Years ago I was out there (on foot) looking Mulgoa Road for TRU. Had I known it was actually all the way down the road in Jamisontown, I wouldn't have trundled down 4 blocks and back for nothing.

[GoktimusPrime]

I ♡ TRU cos they gives me 10% off everything, even if it's on sale! :p :D

[Lint]

I used to love Toy Stores as a kid, I remember the magic of going into a world for kids and having mum buy me a Mighty Max once upon a time, It was amazing, they had so much stock, so many toys, I would of gladly traded a kidney just for a $100 voucher back then.


And as I recall World 4 Kids went absolutely broke and relegated to being the toy aisle in Kmart before dissapearing completely. :p

I think the only reason TRU is still around is because their competitors and suppliers are willing to let them be. That and the baby section of their business seems to do quite well.

[GoktimusPrime]

The World 4 Kids logo still appears in some Kmart toy aisles - I saw one just earlier this week.

[Lord_Zed]

I'm also not a big fan of Toys R Us as they always seem to charge more than other stores, and their sales just seem to lower their prices to the standard retail price at Big W. And their exclusives are muderous.

Still there not all bad, they did carry some Gi Joe 25th anniversary stuff for a while, but overall in terms of stock and prices my local Toys R Us stores have little to offer.

[1AZRAEL1]

Dude, I know how you feel about Toys 'R' Overpriced in Penrith.
They are useless.

What annoys me the most is they dont have lay-by there anymore. I easily had $400 worth of stuff in my trolley that I wanted on lay-by, only to be told they dont do it no more. I just left it in the aisle as is and took off.

I havent bought a single figure from them in ages because of how bad they are, and the lack of anything that I want. Everytime I go there, its the same crap. I dont even bother travelling out of my way to go there anymore.

I could go on about my experiences from that store, but it will take all day to write it all :p

[Kyle]

My only complaints:
- over priced
- no layby

But they are not enough to make me hate them. :p

[1AZRAEL1]

My only complaints:
- over priced
- no layby

But they are not enough to make me hate them. :p

You have obviously never set foot in the store in Penrith :p

[Tetsuwan Convoy]

Nor morley. But he has.

I too dislike toys r us, as vented here (http://www.otca.com.au/boards/showthread.php?t=4542).

they are ridiculously expensive and the lack of knowledge of their staff is embarrasing.

Oh and Gok whipped up the comic with his Toys R What? thing! I like that one and was wondering where I saw it! Cheers Gok!

[TheDirtyDigger]

Toys 'R' What describes them so perfectly.
I asked one, sweet, rent-a-drone where something was one day and she giggled. Like an actual real high pitched giggle. She said she'd go look for me. I found her ten minutes later in another part of the store 'working' away and asked her what happened and she just smiled and said, 'Sorry, we don't have any.'

Another time a manager caught me in their storeroom trying to locate new TF's that had been released at all other TRW's but not mine and he told me I should have asked staff on the floor to help me. I told him that there were no staff on the floor. He didn't have an answer to that.

It's best to voice your displeasure with your wallet and not buy there at all, Zaul. I would do the same in your position.
Bomb scares and death threats are fun as well...albeit illegal.

[1AZRAEL1]

Bomb scares and death threats are fun as well...albeit illegal.

Only if you get caught ;)

[Kyle]

Another time a manager caught me in their storeroom trying to locate new TF's that had been released at all other TRW's but not mine and he told me I should have asked staff on the floor to help me. I told him that there were no staff on the floor. He didn't have an answer to that.

I like how it was the manager who caught you and not a staff... They didn't have staff in the storeroom as well? :p

[kup]

Lack of staff is also very common in many TrU stores.

[MV75]

In the store room.

Man, I'm going to try that one. :)

The thing I don't currently like: Having to pay extra on top of the kings ransom for a bag now. Some sort of greenie rubbish.

Man I hate how smelly poor dirt eaters cause prices to skyrocket.

Almost forgot my pictures I did a while ago.....

http://i96.photobucket.com/albums/l186/mv75/tru4.gif

http://i96.photobucket.com/albums/l186/mv75/tru3.gif

Still relevant.

[Vector Prime]

The thing I don't currently like: Having to pay extra on top of the kings ransom for a bag now. Some sort of greenie rubbish.



Same as at Target... you would figure that all prices in store would have been reduced 15c or whatever it is for the price of the bag... lol :D

[autobreadticon]

IMO the staff are plain roob, TRU could be so much more, inviting and friendly but its so wrong ,u get weird stares and no enthuiasm from staff members.

[GoktimusPrime]

The staff are plain noobs because TRU do NOT give them _any_ kind of training for stuff like product knowledge. I know someone who works at TRU and her boyfriend works at Bunnings; two companies whose employees seem to be at the opposite ends of the customer service spectrum. TRU staff are notoriously clueless while Bunnings staff are reknowned for their product expertise. She explained to me that her bf gets product knowledge training from Bunnings while TRU does nothing. She said that she would fully welcome any kind of training to help her better serve customers, but unfortunately TRU don't seem willing to do it. :(

[kup]

There has to be something more about the staff and management culture of TrU than just lack of product training. The Staff generally have this depressed 'I don't want to be here' attitude and are very disconected.

It's very often that you go to any other retail store and the floor people have no idea of what they are talking about but at least they try to help you in a friendly manner. In TrU the attitude is either completely disconnected or 'leave me alone'.

[Vector Prime]

If you think about it, most of the staff at TRU are teenagers and look like they're still in school or have just finished.

If you remember back to your teenage years, it was pretty much work at some fast food joint or as a junior shop assistant, so yeah, they probably don't want to be there and hate the job, but it's a means to an end.

Also being a teenager and being in an environment where you are surrounded by kids day in day out is not really 'cool' and it's probably the last thing they want to be doing.

Think about all the hissy fits, temper tantrums, screaming kids, irritable parents, kids running around, etc on a day to day basis and I think you would at least empathize with them a little.

I know if I was working there back when I was a teen, I would have hated it and not want to be there either! :p

The problem also lies with head office since it doesn't seem that they foster any sort of corporate attitude or discipline in their staff (let alone instigate any product training).

Just my 2c worth...

[TheDirtyDigger]

The problem also lies with head office since it doesn't seem that they foster any sort of corporate attitude or discipline in their staff (let alone instigate any product training).

Just my 2c worth...

Definitely the fault of head office. The culture in any organisation nearly always comes from the top down.

[GoktimusPrime]

Definitely the fault of head office. The culture in any organisation nearly always comes from the top down.
+1 QFT.

As they say, "a fish rots from the head down." TRU management should try to provide support and training to their staff to help them better do their jobs, and after receiving that training if staff still aren't performing up to par, then take further action (e.g.: additional support/training, disciplinary action, termination of employment etc.). And yeah, create/foster a culture about actually _caring_ about customers. That's what Bunnings does. The guy I know who works at Bunnings works in the paints department he's a complete expert about household paints; and it's not because he has a personal interest in paints or anything, it's simply because Bunnings _educated_ him about it so that he can be more better qualified to do his job! Ultimately it's management's responsibility to ensure that their staff are motivated, competent and performing to standard. Just a little thing called leadership. ;)

I think that Japanese companies must do something similar to Bunnings because their knowledge is also impeccable. One time I was looking for Transformers at a Daimaru (which is just a regular dept. store, not even a specialist toy store like TRU) and they didn't have any new TFs that I wanted, so I asked the lady working there when they would be getting new stock. Whenever I ask someone at Kmart or Target etc. here the response is always, "we don't know," but at Daimaru the lady answered immediately with "Sunday 12:00." I went there at Sunday 12:00 and sure enough, they had new stock. I had another similar experience at Itoyokado (another dept. store) too. So clearly these employees are armed with product and shipment knowledge.

And knowing's half the battle!


If you think about it, most of the staff at TRU are teenagers and look like they're still in school or have just finished.

If you remember back to your teenage years, it was pretty much work at some fast food joint or as a junior shop assistant, so yeah, they probably don't want to be there and hate the job, but it's a means to an end.
Not necessarily. The person I know who works at TRU is like 19 or 20 years old and she's been working at TRU since she was 17 or 18. Her boyfriend is about the same age and works at Bunnings, yet his knowledge of paints is impeccable. I've spoken to her about this issue and she says that she wishes she had the same level of expertise about toys that her boyfriend has about paints, but the fact is that TRU won't train her.

[dirge]

Another thing that points to TRU's culture of disconnection is how slow they are to discount older stock. They sat on BM Supreme Cheetors - at full price - for around 5 years. If they managed their stock properly, it would have been $10-20 after that time, to clear the shelf for newer stock. Sure they lose on the sale but gain on opportunity cost.

[G1Optimal]

IMO this sounds more like a issue with "Customer Service" more than "Product Knowledge"...:)

as how, can they demonstrate "Product Knowledge" without "Customer Service".:D:p

[GoktimusPrime]

Well they're inter-related. You need product knowledge in order to better service your customers. If TRU actually gave a poop about customer service they would actually _equip_ their staff with the required knowledge to help them serve customers! (like Bunnings, Daimaru, Itoyokado etc.)

[i_amtrunks]

Not sure about other stores, but the Penrith store policy is only to employ 16-17 year olds, once they get over 18, and need to be paid more, they cut their shifts to no hours so they quit to get a job that will give them shifts.

Cannot be fun working at a store where you know you will only be employed for a year or two. Besides why would teenagers care about helping other people, they have too much other stuff on their minds! :p

[GoktimusPrime]

Yeah, my friend's shifts severely dropped after she turned 18.

[kup]

Not sure about other stores, but the Penrith store policy is only to employ 16-17 year olds, once they get over 18, and need to be paid more, they cut their shifts to no hours so they quit to get a job that will give them shifts.

Cannot be fun working at a store where you know you will only be employed for a year or two. Besides why would teenagers care about helping other people, they have too much other stuff on their minds! :p

I don't think anyone is blaming the poor TrU costumer service directly on the teenagers. It's more to do with the company policy that focuses on employing low wage teenagers with the purpose of maximizing revenue at the cost of employee morale and the costumer experience.

TrU management and policy makers create the circumstances for their employees to be detached and provide poor costumer services. I am sure that if there were proper shifts and reward benefits the attitude would change dramatically. It's bad because the employees are treated like peons and they themselves see it as job which they are doing only because they have no where else to go or until they can find something better.

Many other retailers mostly have students as their staff but you don't see this low morale or detachment as often outside of TrU.

[RagingBull]

2 or 3 weeks ago when i bought my ice cream truck twins from parra target, i got back to my gf place and realised mudflap didnt have a head, so i called the shop and told them the situtation, they said yeh we'll hold one for you but youll need to speak to someone in toys so they know exactly wat you want.

so i get transfered to toys and get answered by a guy who would make the announcer at the train station sound sound like shakespearean actor.

and i described to him, im looking for a pink ice cream truck the box is labled, autobot skids mudflap and a stick that says robots combined (or what ever it is) and its on a shelf at about eye level priced at $28 or so.

i was in the shop 30mins earlier and there were a dozen of them. u think this guy could find it. no. he was looking in ben 10 section, and the tf:animated section. it was litteraly right in front of him at eye level. but no i was a persistant bugger and made him keep looking. about 20mins of searching he found it. how hard is it to miss a pink product that is surrounded by black, red, and yellow products.....wtf seriously. and looking in the ben 10 section. wtf transformers and ben 10 dont even have common letters for god sake, you cant get more far apart in labelling.

what a total dick. and i wish these places employed people with some brains.

rant over :D

[G1Optimal]

Well they're inter-related. You need product knowledge in order to better service your customers. If TRU actually gave a poop about customer service they would actually _equip_ their staff with the required knowledge to help them serve customers! (like Bunnings, Daimaru, Itoyokado etc.)

I have asked my sisters opinion about this thread...
( Felt, she was more informed about this "than" i was as she took a retail course...
something along the lines of management 2 or something , as i do not have much of a understanding of this scrap ):o:o:o

In Her opinion....She felt (based on my poor memory and understanding :o),

this is more of a "Customer Service Issue" than a "Product Knowledge Issue", As there is not much Product Knowledge needed on Kids toys
(" age groups suitability, brands and popularity being the main ones ")

and if they did want "Product Knowledge" they can check the Internet "or if unable, other forms of media"

But, Hardware on the other hand is "completely" different due to... "different jobs needing different tools" and also "what would be better suited for the job" as different jobs have different requirements.... etc

and thinking about it, I tend to agree with this..:)


And In my opinion on the service you described in Japan.;)
This is Australia Unfortunately...:(
and I do not think, i would be that surprised "as" this is the place where they have "by the looks of it" more respect for the Transformers fans. :)

[MV75]

Not necessarily. The person I know who works at TRU is like 19 or 20 years old and she's been working at TRU since she was 17 or 18. Her boyfriend is about the same age and works at Bunnings, yet his knowledge of paints is impeccable. I've spoken to her about this issue and she says that she wishes she had the same level of expertise about toys that her boyfriend has about paints, but the fact is that TRU won't train her.

Tell her to take the inititive and walk around the store and figure stuff out for herself.

It's not hard to look at toys. Anyone with any slight of interest in what they sell do this. It's called gaining product knowledge.

Forget about the paint thing, it's different and much more cerebral as you do need to be taught/learn about different types of paint, etc, but when it's like toys, whitegoods, etc, you need to have a look at the actual products and read the boxes.

[GoktimusPrime]

Tell her to take the inititive and walk around the store and figure stuff out for herself.
Management would need to specifically allocate time for her to do this during her shift.
(re: industrial relations, workers' rights)

[hotaru_oz]

The funny thing is I applied to work at the Toys R Us in the Adelaide CBD, and in my application letter I explained I had product Knowledge and years of experience in retail.
I never got an interview or even a generic rejection letter, I'm not sure why but I have a feeling it's because I was 24 at the time.

[MV75]

Management would need to specifically allocate time for her to do this during her shift.
(re: industrial relations, workers' rights)

Ah, bull.

It's called laziness then if you just couldn't be stuffed looking at the product you are selling while you are selling it, putting more of it on the shelf, assisting customers, etc.

Plenty of opportunity for a real retailer. She is aware she's in a toy store right? :p