Ebay item not as described :(

[Deonasis]

I won an Armada Tidalwave auction a couple of days ago and it arrived on Monday but it's missing a few things that should be in it.

Here is the auction.. http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=300385149388&ssPageName=STRK:MEWNX:IT

I received..
- Armada Tidalwave
- Instructions

Did not include..
- Minicon Ramjet
- 2 missiles

The description does say "Tidal Wave with Ramjet Minicon" which I was definately expecting to be included.

The description also says it "toy is preloved and comes complete with instructions for transforming" but now i think that is just clever wording to make me think the missiles were included.

I paid via Paypal too.

How do I go about this, do I email the seller first or is this what the dispute system is for (and to cover my ass)?

Does anyone know this Perth seller (natalie9061 (http://myworld.ebay.com/natalie9061/))? Or do we all stay away from her auctions?

[loophole]

well it does say Tidal Wave WITH Ramjet Minicon so yeah i would be saying something about that at least

[Vector Prime]

Message her and let her know that you're not happy and you feel as though you've been misled.

Request a partial refund or full refund (but this probably will make it not worthwhile since you would probably have to pay for return postage and most sellers would not be prepared to re-imburse that cost to you).

If all else fails, file a Paypal claim as item not as described and they will investigate and refund your money if they find it is in your favour.

If you paid by other means, then you're kinda screwed on that part and will basically have to plead with the seller to issue you a (partial) refund.

Worse comes to worse, you can threaten to leave negative feedback and not fear her doing likewise for you (as sellers are no longer able to give neg feedback to buyers)

Just my 2c worth.... hope it helps

[iceburn]

dispute and quote these 2 auctions and ask for partial refund if ramjet minicon is not available...

http://cgi.ebay.com/Transformers-Armada-Ramjet-Minicon-Tidal-Wave-Low-Price_W0QQitemZ370312715856QQcmdZViewItemQQptZLH_D efaultDomain_0?hash=item56385b9e50

http://cgi.ebay.com/TRANSFORMERS-Armada-RAMJET-mini-con-tidal-wave-micron_W0QQitemZ320452883037QQcmdZViewItemQQptZLH_ DefaultDomain_0?hash=item4a9c7af25d

guess nothing you can do with the missing missiles as she might mean "complete with instructions"

[Maxiewolf]

Silly question but is Ramjet actually In his hiding space in the deck? When I sold my tidal wave I got abused for not including him. I put him inside so he woudlnt get damaged in shipping.

Seller does have 100% feedback so hopefully you shoudlnt have too much trouble, hope your issue is resolved without too much hassle!

[liegeprime]

Silly question but is Ramjet actually In his hiding space in the deck? When I sold my tidal wave I got abused for not including him. I put him inside so he woudlnt get damaged in shipping.

Seller does have 100% feedback so hopefully you shoudlnt have too much trouble, hope your issue is resolved without too much hassle!

Yes my first thought was this. The seller could have put it inside the hiding deck in Tidalwave's right arm as he folds to fit in that space.
Have a check first, if he's not in there, PM, email first the seller. If he really is missing the seller might have him and you could work it out to have it sent free since it's her fault. If it really is missing then ask for partial refund... hope everything works out. Cheers!

[Deonasis]

I had checked the hangar for Ramjet and he is indeed AWOL. This is my first "issue" with eBay so I really appreciate the prompt advice from everyone so far. Thankyou all.

And yes I did pay for it via Paypal (just some more info).

[Tetsuwan Convoy]

I would add a note in about the missing missiles as well. Even if the seller meant that it the instructions "complete" the set, the wording is deceptive and at the very least open to misinterpretation, which is what may have happend here.

If I bid on that auction, I would expect, missiles, Ramjet and instructions as well since they would be what makes it complete IMO.

[1AZRAEL1]

It also just possible that she had forgot to put it in with the package, in which case she should send it free of charge. In my experience, don't be too hasty to assume you have been jipped. Best to start out on the right foot and be polite about it. If she is nasty about it, then aim for the jugular :p

[5FDP]

In my experience, don't be too hasty to assume you have been jipped. Best to start out on the right foot and be polite about it. If she is nasty about it, then aim for the jugular :p

Completely agree with you. Sometimes they are just honest mistakes and it always pays to give the seller a chance to rectify the situation.

[i_amtrunks]

It also just possible that she had forgot to put it in with the package, in which case she should send it free of charge. In my experience, don't be too hasty to assume you have been jipped. Best to start out on the right foot and be polite about it. If she is nasty about it, then aim for the jugular :p

Very good advice, starting politely is always a better option than going for the throat straight off the bat.

[GoktimusPrime]

*nods* Tell her nicely what's happened and ask if she can send you the missiles and Mini-Con or otherwise compensate you in some other way.

[5FDP]

...or otherwise compensate you in some other way.

:eek:

That's bound to earn a 5 star rating with positive feedback ;)

[Deonasis]

Well she doesn't have the Ramjet minicon or the missiles but has offered to refund me $5.50 (1/2 the purchase price). I really want Ramjet too
and he's $17 loose on eBay!

Pros:
I was charged correct shippng.
She has had no similar items for sale.

Cons:
Very misleading auction to have without the "I'm no TF expert so I don't know if it's complete" speel.

I think I'll take the $5.50.

[Sky Shadow]

Well she doesn't have the Ramjet minicon or the missiles but has offered to refund me $5.50 (1/2 the purchase price). I really want Ramjet too
and he's $17 loose on eBay!

Pros:
I was charged correct shippng.
She has had no similar items for sale.

Cons:
Very misleading auction to have without the "I'm no TF expert so I don't know if it's complete" speel.

I think I'll take the $5.50.

You got it for $11 in the first place? Even though it should have the Mini-con and missiles, getting Tidal Wave for $5.50 plus postage is a pretty good deal.

[5FDP]

getting Tidal Wave for $5.50 plus postage is a pretty good deal.

Hell yeah... that's a bargain!