Ebay Selling Question

[Omega Supreme]

Sorry if this is in the wrong section, please move this topic if such is the case.

Anyhow this is my current problem. I have sold an item to a user, the buyers address on file with both ebay & paypal contains no street address, without using the actual details this is basically what I have been given:

Joe Bloggs
..............
Cairns QLD 4011

The buyer has paid today via paypal, which I normally would send their item to the address they have on file with paypal, however due to the lack of details I was unable to do this, I contacted the buyer and informed the buyer that the address they have on file has no street name or number, to which I received a msg asking to send to a completely different name, suburb & postcode. This whole situation felt dodgy to me and also because of the fact ill never send to an unconfirmed address for transactions paid via paypal, I refunded the buyer and have cancelled the transaction(awaiting confirmation from buyer).

I have since received a msg threatening to leave me negative feedback, with a 100% positive record and to my understanding have done nothing wrong, besides stick to ebay & paypal policy, this is something I don't wish to occur.

My questions are:
1. Is there a way to stop this member from bidding on my auctions from now on ?
2. Will he even be able to leave me feedback seeing as I have refunded him ?
3. If the user does leave me negative feedback, will I be able to get it removed ?
4. If the user doesn't wish to proceed with the cancelled transaction, what would be my next step ?

[valkyrie_76]

Inform ebay about it. They are usually helpful and at least you can talk to someone not like PayPal.

[blackie]

you are able to ban users from bidding on your auctions

once a mutual cancellation of transaction is passed, you cannot place feedback, before that however you can

unsure about the other two :P

[5FDP]

The buyer has paid today via paypal, which I normally would send their item to the address they have on file with paypal, however due to the lack of details I was unable to do this, I contacted the buyer and informed the buyer that the address they have on file has no street name or number, to which I received a msg asking to send to a completely different name, suburb & postcode. This whole situation felt dodgy to me and also because of the fact ill never send to an unconfirmed address for transactions paid via paypal, I refunded the buyer and have cancelled the transaction(awaiting confirmation from buyer).

Hmmm... why not just send it cause they have paid you already? If they paid via Paypal, you are covered by the 'protection' policy anyway.

I sometimes request sellers to ship to a different address only because I am at work most of the time and all too often the postie just leaves it on the doorstep. More often than not, they accomodate this request.

[Omega Supreme]

Hmmm... why not just send it cause they have paid you already? If they paid via Paypal, you are covered by the 'protection' policy anyway.

I sometimes request sellers to ship to a different address only because I am at work most of the time and all too often the postie just leaves it on the doorstep. More often than not, they accomodate this request.

The thing is though not all ebayer's are quite as honest. Also to my knowledge Paypals protection policy only extends to confirmed Paypal addresses.

I did this once before, sending to an unconfirmed address after receiving a paypal payment, the buyer lodged an item not received against me, even though I had sent the item via registered post(and had documented proof of doing so and that it had been received and signed for), I still ended up having to issue a refund and my sold item was not returned. Paypal ruled against me due to me shipping to an unconfirmed Paypal address. Since this incident I have only shipped to confirmed addresses.

Blackie, Cheers for the tips.

[jgon2098]

Hmmm... why not just send it cause they have paid you already? If they paid via Paypal, you are covered by the 'protection' policy anyway.

I sometimes request sellers to ship to a different address only because I am at work most of the time and all too often the postie just leaves it on the doorstep. More often than not, they accomodate this request.

I'm assuming your referring to sending it to the 'requested/alternative' address. If you send it to any address that is different to what is listed on the paypal details. You will not have any protection whatsoever, hence open to fraud.

I would advise to report the buyer to ebay as well as paypal and notify them that the member does not have a legitimate (shippable) address. From what I understand it is not possible to even register with paypal without a street address.

Perhaps the user used 'spaces' to trick the system in believing that there is an address. Not 100% sure about that, but thats the first thing that comes to mind.

[5FDP]

Paypal ruled against me due to me shipping to an unconfirmed Paypal address. Since this incident I have only shipped to confirmed addresses.


I just learnt something new... and I've been using Ebay for about 8 years. I've never had an issue shipping to an unconfirmed address, and touch wood I never have an experience like yours. I can understand now why you are hesistant to ship the item.

[TheHandsomeCrab]

I'd just call eBay about it. My dad had a similar thing with a buyer whose shipping address was in Canada wanting a high-value item shipped to Israel, eBay voided the transaction and later the guy's account was deactivated.