Premiumcollectables (PC) (Australia) feedback

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Originally Posted by 1AZRAEL1

Don't know the full story so all speculation.

PC grew quicker than they expected I think and weren't able to handle the volume. They are trying to fix the issues at least

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PC stated a few times about posting negatively on Public, the person has probably broke some terms and conditions which was laid out, and since the person ignored and went on posting, I believe that was the end result.

There is also the other to consider:
PC is adjusting to the volume > We are not, being a bunch of used to waiting 1-2 months and this has extended to 3-4 months

If you are not happy with the wait times, you should consider other options for future purchases which I believe many are doing.

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Originally Posted by drifand

PC stated a few times about posting negatively on Public, the person has probably broke some terms and conditions which was laid out, and since the person ignored and went on posting, I believe that was the end result.

There is also the other to consider:
PC is adjusting to the volume > We are not, being a bunch of used to waiting 1-2 months and this has extended to 3-4 months

If you are not happy with the wait times, you should consider other options for future purchases which I believe many are doing.

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That's quite likely. But again, we don't know. This person could be abusive via emails too. We don't know. All I know is, after seeing how some people act, it wouldn't surprise me.

They weren't prepared but they are working on it.

The wait times don't bother me. I've been a supporter and will continue anyway

" the person has probably broke some terms and conditions which was laid out"

well not according to PC since their messaging to him was you 'may' have broken.

There's no grey area in this you either broke it or you didn't.

If they broke T&C then there is no problem in saying, so it's sounds like BS and just some excuse to get another customer off their back.

And note this is not they first time they used the "conflict of interest" excuse before, it has been done to others in the past.

More so the person in question wouldn't have a conflict of interest from a sales point unless suddenly PC are in the airsoft and replica firearm market.

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Originally Posted by aching878

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More so the person in question wouldn't have a conflict of interest from a sales point unless suddenly PC are in the airsoft and replica firearm market.

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The person in question has a "transformers" section on their business sales website (although there's nothing there).

That in itself is suss. There were issues before of people caught selling stuff they got from PC at higher prices

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Originally Posted by OptimusNerd

The person in question has a "transformers" section on their business sales website (although there's nothing there).

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No point speculating. We don't have all the facts and short of both parties coming on here and detailing their version of the events, with supporting evidence, we will not really know. May as well move on from it.

I finally heard back from PC today. Wasn't exactly an answer to my queries but hopefully they will respond shortly with an answer. At least it is good to hear from them.

My biggest concern remains whether I am going to receive the items I pre-ordered that have been out in the market for like a year. I don't care about MP Primal, Inferno, etc as I know they will come. It is FT Willis, TR Sentinel Prime, TR Alpha Trion, and many others, that I just want closure on. If I need to look at sourcing elsewhere I just want to know asap.

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Originally Posted by OptimusNerd

The person in question has a "transformers" section on their business sales website (although there's nothing there).

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More signs there's no conflict, unless PC T&C clearly states customers are not allow to resell their products, its not breaking any T&C.

If "conflict of interest" was an issue then such customers should of been prevented from buying in the first place esp PC owner knows exactly who's a seller in the local market.

Oppose to conveniently becoming an 'issue' when stocks are no show and they are chasing via FB due to no luck from email or twitter, like many others .

If your business model depends on getting stock from PC....

...then it's a pretty shitty business model :D :p

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Originally Posted by Raider

No point speculating. We don't have all the facts and short of both parties coming on here and detailing their version of the events, with supporting evidence, we will not really know. May as well move on from it.

I finally heard back from PC today. Wasn't exactly an answer to my queries but hopefully they will respond shortly with an answer. At least it is good to hear from them.

My biggest concern remains whether I am going to receive the items I pre-ordered that have been out in the market for like a year. I don't care about MP Primal, Inferno, etc as I know they will come. It is FT Willis, TR Sentinel Prime, TR Alpha Trion, and many others, that I just want closure on. If I need to look at sourcing elsewhere I just want to know asap.

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com'on, why is it every time someone has negative experience with PC and talks about it somehow its conspiracy and speculation

The only real speculation around is PC 'actually' trying to fix the issue, they talked a good game but no one really knows if they 'did' get a new team. There's no prove or hard evidence showing this yet we are all happy to dismiss customer's stories and feedback.

The whole new cs thing could simply be smoke and mirrors, maybe they have maybe they haven't especially given nothing has really changed with no indication if backlog has improved or not:

- most people's email are still going unanswered
- Way overdue stocks are still no show with no real useful updates provided
- when updates are provided they are vague to the point of might as well not give it.
- People are still being blocked and comments removed for chasing their orders.

The least PC can do now for customers is be transparent and let them know if they are actually getting their stocks or not and if so when, are they sitting in a warehouse collecting dust, or have they not even been procured and in limbo.

They owe customers such as yourself that much given your commitment & amount spend on their store.


also doesn't Goktimus have a spare TR Sentinel Prime?

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Originally Posted by Raider

It is FT Willis, TR Sentinel Prime, TR Alpha Trion, and many others, that I just want closure on. If I need to look at sourcing elsewhere I just want to know asap.

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Search for "Willy" at Chimungmung :p