Premiumcollectables (PC) (Australia) feedback

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Originally Posted by Darkness

If he wants to keep going the route of cheapest prices, worst service, then he'd best change his business name to budget collectables.

Still waiting for grapple 😴

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Ha. I'd actually be OK with a name change to BudgetCollectables!

Is Grapple the only thing you're waiting on?

Budget collectables sounds good. Lol

I think they should just cut back but that's my opinion, otherwise even loyal customers may get tired waiting.

I wouldnt mind waiting if they stuck to their ETAs. While I understand my delays dont go anywhere near other peoples, Im waiting on Badcube Sunsurge and Slick, which were originally due August, then via email December, then late January, then via Facebook March/April. It makes you wonder whether they just reply to shut you up?

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Originally Posted by Civic Bossman

I wouldnt mind waiting if they stuck to their ETAs. While I understand my delays dont go anywhere near other peoples, Im waiting on Badcube Sunsurge and Slick, which were originally due August, then via email December, then late January, then via Facebook March/April. It makes you wonder whether they just reply to shut you up?

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Don't know about the Sunsurge reissue, but Slick was only released... When? I'm pretty sure it was this year, but was it before/after CNY?

I guess they should be more pro-active about letting customers know about general figure delays that have nothing to do with PC. I suspect that they think most collectors stay abreast of this info and they don't need to update website ETA. I know I do, but I expect not everyone does. There's a person on Facebook saying that he paid $1000 for a figure that was due in December, and he's pissed that he's still waiting. In reality PC hasn't informed him that said figure is delayed globally and hasn't been released to anyone yet.

Edit: looks like some shops started getting grump/slick in mid-Jan but BC themselves posted that most shipments weren't going out until after CNY, so early-mid Feb is really when the "clock started" for seeing how long PC takes to deliver these.

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Originally Posted by Darkness

To grow has been scotts intention the whole time. Unfortunately he did this with no foresight

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Agreed, growth is one thing but to do so at the expense of your original/local customers just to be a player on the world stage is unacceptable.
As I recall the original premise was this was to be an alternative for Aussies to get toys at a good price from a local.
Since the Americans already have options for cheap products with fast reliable delivery there's hardly a need to provide for them.
If expanding to cater to US customers has caused this much delay to the local ones IMO they need to ditch the worldwide options, as I mentioned it's not like other customers have no local options.
Yeah I know, from a business standpoint etc etc etc but a business also knows that it's smart to keep their long term original customers happy, even if it means they need to turn down future clients.

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Originally Posted by OptimusNerd

There's a person on Facebook saying that he paid $1000 for a figure that was due in December, and he's pissed that he's still waiting. In reality PC hasn't informed him that said figure is delayed globally and hasn't been released to anyone yet

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Which is yet another issue, if a figure is delayed at all they need to reach out to all customers that ordered it and tell them, not just provide a snapshot update that only mentions the most asked about products

http://i1192.photobucket.com/albums/...pspde5vycl.png

I don't know, could this be what BC are focusing on at the moment?

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Originally Posted by XMan

http://i1192.photobucket.com/albums/...pspde5vycl.png

I don't know, could this be what BC are focusing on at the moment?

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I haven't had major issues with PC as I'm usually a patient man.
However, if they're aiming to go global and not address local issues that still exists... I guarantee you that I'll pull out any further business with them.
AND I'm part of the silent supportive lot of buyers.

$1000 fig has to be ultimetal ultra Magnus which action toys themselves do not even cared to update their customer and it may be due in may.

If you think we overreact about P.C's lack of responses and update, wait until the Yanks (who pride themselves on their customer service) experience it first hand. No way will they accept P.C in its current state.

I received a response the other day, felt like I was living in Bizzarro world as the response did not match the question I asked at all - has anybody else had this experience? :confused:

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Originally Posted by laproblematique

If you think we overreact about P.C's lack of responses and update, wait until the Yanks (who pride themselves on their customer service) experience it first hand. No way will they accept P.C in its current state.

I received a response the other day, felt like I was living in Bizzarro world as the response did not match the question I asked at all - has anybody else had this experience? :confused:

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I did , example asking two questions and they skipped the second one so is like I have to send two queries seperate. Well we seen united airlines, perhaps is over orders. I still have faith they will deliver goods just not in a timely manner.

Technically they should clear back log after this weekend