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I apologise, with the difficulties they were/are having in getting their MMC stock and by them offering a refund I assumed they would not be getting them in.Quote:
Originally Posted by DarkHyren
They didn't say they weren't. Sorry guys. To clarify further in my original email I asked if they didn't know when it would arrive I wanted a refund.
Hmm so I chanced sending an email about an order which has been partially fulfilled in Feb but all items were due in Dec and im waiting on 2 more. They have not been mentioned in the FB updates. That was on the 7th of this month and no reply yet. So they are still going through old emails I guess...
LolQuote:
Originally Posted by OptimusNerd
Geez. What a mess. I'm waiting on close to a dozen figures? From FT Grinder and Sovereign to Toyworld Coneheads and Primorion to TFM carnage. Plus Takra MP's - Cheetor, Grapple and Megatron. Badcube slick and grump. GCreations Ultra Maximis, Perfect Effect Gorira.
I've emailed about a month and a half ago and got a vague "we'll look into it" response. Emailed again two weeks ago with no reply and again last week. All very polite, listing the outstanding items and asking for an ETA. Nothing but the sound of silence.
I have another 20 or so pre-orders with the them for stuff not yet released so a bit reluctant to start making too much noise but if I don't receive a response soon I may not be able to remain patient.
Curious if anyone has initiated Credit Card chargeback? Pretty sure many of these outstanding orders would qualify for "paid for item and item not received"
Good to see things are moving guys, now you're making me feel jealous because I got nothing once again :(
An email response is not a shipping notice... don't feel too jealous just yet.
If I got a reply to an email I'd feel PC and I were making some real progress.
I am really a little bit concerned that we will not be getting our orders at all, I mean how many emails in the backlog could there be? They apparently hired a whole new customer service department....what are those guys doing? This just isn't acceptable, I would ask for refunds for my pre orders but ofcourse it's done by email and even if you were lucky enough to get a response their site says they would only exchange anyway. Apparently KFC Ditka doesn't ship til June....seriously June?
I wouldn't be worried about not receiving orders. There seems to be a shipment that recently arrived as a lot of people were getting shipping notifications yesterday and I assume that will continue today.Quote:
Originally Posted by Robot_art
I still have to receive it and looks like they have just sent info of shipping atm.Quote:
Originally Posted by Verno
Will let you know once i have it ;)
Did you order the version that came with the statuette?Quote:
Originally Posted by ampoldj