Premiumcollectables (PC) (Australia) feedback

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28th April 2017, 05:27 PM
Sinnertwin

Quote:

Originally Posted by OptimusNerd

I asked PC/Scott about it... and he said that he wasn't aware of ANY orders for MP-36 being cancelled except for one customer that requested it.

Just between you and I, what's your secret?
How'd you manage to get through to Scott and get a reply so fast, when guys both here and abroad are a month behind?
I'm thinking it's part of the perks of being a staunchly public PC advocate. I could be wrong of course... :)
28th April 2017, 05:33 PM
OptimusNerd

There's no secret, I just keep my personal questions/orders separate from more generic questions about the operational side of things. I contact him directly, not via PC.

I don't, for example, say "Hey [name], where's my XXXXX?"

I do send those requests, but I send them to customer service, and I wait for reply (or no reply) just like everyone else is.

Quote:

Originally Posted by Sinnertwin

Just between you and I, what's your secret?
How'd you manage to get through to Scott and get a reply so fast, when guys both here and abroad are a month behind?
I'm thinking it's part of the perks of being a staunchly public PC advocate. I could be wrong of course... :)
28th April 2017, 05:45 PM
Sinnertwin

Still doesn't explain how Scott has time to answer questions via PM rather than answer questions from concerned customers, seeing as though he's the man with all of the answers. Carry on...
28th April 2017, 05:49 PM
Dimi194

Just found TR Voyager Prime instore and grabbed him.

I've emailed again, asking for a refund on the TR Blaster (from over a year ago lol) and my only other 2 orders (Sixshot and TR Voy Prime)... I know it's against their terms but ACCC/NSW/QLD Fair Trading all have mechanisms for dealing with non-delivery.

I'd be happy to wait but I have now 0 faith I'm actually going to get the items I ordered, so at that point I'm not happy for them to have my $$$ but no toys for me.

Let's see how this goes...
28th April 2017, 07:51 PM
Thurmus

Quote:

Originally Posted by Sinnertwin

Still doesn't explain how Scott has time to answer questions via PM rather than answer questions from concerned customers, seeing as though he's the man with all of the answers. Carry on...

Maybe his answering team forward ones to him they can't answer or aren't certain kinds of requests or there are mail rules.
28th April 2017, 09:16 PM
danny-boy

Quote:

Originally Posted by philby

so from the most recent order update they were supposed to receive MP-36 shipment by the end of this week. which is pretty much right now. i've been keeping a keen eye on my emails today but nothing haha.

Imagine a world where you check your email for a PC shipping notice. Months and years pass by. You've just crossed over into the twilight zone.
28th April 2017, 10:18 PM
GoktimusPrime

Quote:

Originally Posted by Dimi194

so at that point I'm not happy for them to have my $$$ but no toys for me.

http://i6.photobucket.com/albums/y22...ps2k1j11bm.jpg
29th April 2017, 11:51 AM
philby

Quote:

Originally Posted by danny-boy

Imagine a world where you check your email for a PC shipping notice. Months and years pass by. You've just crossed over into the twilight zone.

Lol 😭
29th April 2017, 02:31 PM
Initial_G

Saw this posted by Div on TFW2005:

Quote:

Originally Posted by Div

premium collectibles let my brother know that the megatrons we ordered wouldnt go out until the 2nd week of may...most likely it means i wont be getting my hands on him until end of may...eff me

Not sure if they are a member here or not, but apparently they do respond :rolleyes:
29th April 2017, 04:56 PM
drifand

Quote:

Originally Posted by Initial_G

Saw this posted by Div on TFW2005:

Not sure if they are a member here or not, but apparently they do respond :rolleyes:

They really riding on thin ice, in honesty. I actually prefer not knowing the updates and just get items at this stage. My friends who were told about inferno or Thrust are surely let down by the given information they gave.