premiumcollectables (Australia) new items and updates

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Originally Posted by Raider

I had my first missed delivery from StarTrack the other day. I gave them a call and I have been advised that you can waive signature on delivery and they will leave the parcel at your door step for all future deliveries (convenient for some of us) if you fill out a form and return it to them. They are going to email me the form so I will be doing that from now on.

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provided your place is not heavy traffic or someone may pickup a Fort max?

Totally unacceptable for me though if it goes missing. I like to use my parcel locker but not sure PC can do that under the free shipping scheme now that is under startrack?

The Re-Delivery policy will be one of the 3 options in the survey

It already fairly evident it will be the policy we brought in or option 2

from the results so far,

The question has been modified a little to so it relates to the new carrier not
transdirect, not couriers please and not auspost .

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Originally Posted by GoktimusPrime

I would also advise to consult with the customer if the missed delivery notification was legit. Because when Couriers Please first attempted to deliver my MP DestronLaserwave, the courier claimed that noone was home. This is utter rubbish because someone was home for the entire day. I ended up contacting CP and, after having words with them, arranged for a re-delivery the next day. But this was CP's fault for being slack on the initial scheduled delivery.

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there was no need for the fee with couriers please because the tracking was not consistent, thorugh and it could never be proven it miss deliveries were leigitimate. as such we never incurred such fees

Quote:

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Originally Posted by Raider

I had my first missed delivery from StarTrack the other day. I gave them a call and I have been advised that you can waive signature on delivery and they will leave the parcel at your door step for all future deliveries (convenient for some of us) if you fill out a form and return it to them. They are going to email me the form so I will be doing that from now on.

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can you email cservice about this please raider, I think this one of those cases were we dont need to invoke the policy depending on what has occured

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Originally Posted by GoktimusPrime

I would also advise to consult with the customer if the missed delivery notification was legit. Because when Couriers Please first attempted to deliver my MP DestronLaserwave, the courier claimed that noone was home. This is utter rubbish because someone was home for the entire day. I ended up contacting CP and, after having words with them, arranged for a re-delivery the next day. But this was CP's fault for being slack on the initial scheduled delivery.

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correct, if delivery falls outside the ETA , or it is believed no attempt was made, we def would not invoke the policy.

Star Track says they're able to leave packages at an Australia Post Office (or their nearest depot) and notify the customer to pick it up there -- T&C, 3.2 (ii):

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return the Goods to our nearest depot or Australia Post Office and advise you to collect the same

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I personally would prefer my package be left at the nearest post office rather than for redelivery to occur.

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Originally Posted by MEEEGGGAAATTTRRROOONNN!!!

Star Track says they're able to leave packages at an Australia Post Office (or their nearest depot) and notify the customer to pick it up there -- T&C, 3.2 (ii):



I personally would prefer my package be left at the nearest post office rather than for redelivery to occur.

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I missed a parcel from Star Track before and they left it at the nearest post office.

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Originally Posted by MEEEGGGAAATTTRRROOONNN!!!

Star Track says they're able to leave packages at an Australia Post Office (or their nearest depot) and notify the customer to pick it up there -- T&C, 3.2 (ii):



I personally would prefer my package be left at the nearest post office rather than for redelivery to occur.

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Originally Posted by ampoldj

I missed a parcel from Star Track before and they left it at the nearest post office.

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Hopefully this is the default option.

I tend to only order once my basket is over $100 to save on shipping so I believe it was option 2 that was most desirable for me.

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Originally Posted by Premium Collectables

can you email cservice about this please raider, I think this one of those cases were we dont need to invoke the policy depending on what has occured

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I'm not overly fussed how you deal with it. StarTrack (at least on the phone) seemed very helpful and if they can just leave it at my place it should be fine. Touch wood, in 4 years at my current place I've never had a package swiped.

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Originally Posted by Raider

I tend to only order once my basket is over $100 to save on shipping so I believe it was option 2 that was most desirable for me.



I'm not overly fussed how you deal with it. StarTrack (at least on the phone) seemed very helpful and if they can just leave it at my place it should be fine. Touch wood, in 4 years at my current place I've never had a package swiped.

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these things happen more than you win division three in lotto, so you really need to trust your neighbourhood. I have to say, the good old days are gone.