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Looks like a steady trend of unhappy customers getting progressively worse.Quote:
Originally Posted by Megatran
I'll give them more time but perhaps not more money, if they give me one of my many items in waiting maybe I'll shut up lol.
What business these days sacrifices item dispatch speeds just for a sheer price cut anyway other than pc, I'm too used to knowing the product release months and then getting it almost straight after (with 2 weeks at least prior depending on country of store)
Could people please not target anyone who has actually had a good experience with PC.
It doesn't help your own situation with PC, and just makes a fellow fan feel unwelcome here just for having the (mis)fortune of not yet having anything significant go wrong with their orders.
If they decide to not come back here to interact as a fan, or their hobby is soured completely, that's not PC's fault.
(and if they actually have luck with getting replies from PC and are hounded here instead of thanked, then other members here will be at a loss for not being able to find out any other updates they might be able to squeeze out of the source... regardless of if PC should be replying to every query)
Looks like PC may have almost cleared out March emails. I just had a "response" to an email I sent on 29 March. Actually it wasn't really a response to my email but I won't get into the details as it is not important. Suffice to say, they are still a month behind.
Wow I also just received a response to my March 29 enquiry. I'm surprised to say the least.
I've also received a reply to my email from March 28th.
Ok then consider me rather peeved considering my last email was about a week (give or take a few days) before you guys and still hasnt been replied to, so that's over a month of being ignored.
I'll give it another week and if I dont have answers to my oh so difficult questions (sarcasm) I'm taking matters further, I may not be the biggest spender but they have about $1,500 of my money on preorders which is a lot of money for me, half of which would have been fulfilled by now from any other store.
I dont mind waiting but waiting 2-4 months longer (and counting) coupled with 0 communications has left a sour taste in my mouth, as I know it has for many many others
My emails from the 29th March & early April (same topic/email chain) was responded to as well. They've mentioned that the majority of the item I ordered has been shipped out already, and assured me that my order will be shipped in May.
I did send 1 other email in mid-Feb regarding the same matter, however never got a response.
Is everyone happy with their replies? Do they answer the questions asked or are they just generic " shipping in may" emails?
I just said about this in the other thread, twice now ive got a sorry we are late blah, blah, blah we are shipping through out this month. Seems to be a cut and paste, change month and reply type of system. Ah so no not happyQuote:
Originally Posted by spiderken17
Interesting. I emailed on 7 April asking for updates on 14 seperate items that can all be considered overdue (ie: available from every other retailer and in customers hands) and have yet to receive a reply. Emailed them a second time on the 18th politely reiterating the inquiry. I'll be interested to see when/if I get a response.
My previous round of communication from them was an email sent on 23rd Jan for the, at that time 7 outstanding figures, which was not responded to, a follow up on the 14th Feb which was actually responded to on the 15th. Unfortunately that response consisted of notification that one figure (MMC Terraegis) had been received and would be shipped out shortly (which it was...yay) and the following line:
"Our supplier has not indicated most if these with them yet, We will follow up for you"
Since then silence.
I have sent 4 emails to them in the last 4 months and received one pretty unsatisfactory response. Over that same time, my outstanding orders have gone from 7 to 14 (16 if we include KFC Ditka and MMC Dicamus - which I don't really yet. Even PC in their current state gets a few weeks leeway on releases from me.) and have received a grand total of 1 pre-ordered item from them all year.
And I just did the math: between outstanding unfulfilled pre-orders and stuff that is paid for but not yet released to the public, PC are sitting on just shy of $4000 of my money.
May is going to be "make or break" time for me and PC. If I don't receive at least a couple of these outstanding items, I'm escalating to Fair Trading.