I contacted the courier this morning and requested for my consignment to be redirected to the correct address, and just as well that I did because the package was literally in the truck on the way to the wrong address! :eek: I did email PC last night about this issue, but have (as of now) received no reply. So if I hadn't contacted the courier when I did, then they might have attempted to deliver it to the wrong address (and possibly left it on the doorstep). :eek:
In my email to PC I did request for the third time now to ensure that my address is updated on all future pending orders. The courier also informed me that redirection takes up to 24h, so I won't be receiving MP Ratchet until tomorrow. :(
Basically what this means is that if PC had updated my address as I'd asked them to do over a month ago, then I would have received MP Ratchet this morning. But instead, it's arriving a day late, just as MP Destron Laserwave did. Also, I'm now dreading that every time PC despatches a package to me, I'm going to have to go through this rigmarole again and again and again. Considering that I'm giving Premium Collectables my repeat business, I would like it if they'd correct my address. It doesn't seem like a big ask. I could get these toys for the same price from HLJ or cheaper from Amazon Japan and get them sooner too. I'm going with PC because I want to support a local Aussie business, but if they're going to keep on ignoring my basic requests to update my address, then I'm going to seriously consider switching back to HLJ and Amazon JP just to avoid the ongoing hassle of having to take the time to send emails to PC and contacting couriers for redirection etc. As the customer, I shouldn't have to keep doing this! (-_-)
Update: Just received a reply from PC apologising for this issue. They're also going to send my next order via Premium Express postage free of charge. I just hope that it gets sent to the right address next time! :eek:
