Apparently due to xmas, they are a week behind.
And yes, Simba is indeed glorious 😀
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Apparently due to xmas, they are a week behind.
And yes, Simba is indeed glorious 😀
There's always an excuse for their short comings, Xmas, austpost, moving house , supplier , customs, too many emails, new system, split shipments this that and everything under the frying pan.
Maybe time to step up , be more humble and accept their flaws and put in steps to improve the business model oppose to putting blame on everyone else, and while at it make a proper social media team that handles all requests like most business on the social media space.
oppose to the current sorry excuse of a so call "social media team" that gets paid to basically put up a few post daily but ignore every thing else, everthing a customer would ask via social media is magically out of scope sorry can't help you
Always the same people going out of topic in a fb post you have to wonder.
I haven't had any feedback in regards to an update for the remainder (or at least my) MP Thrust order. Doesn't look like I'll be getting it before xmas >_>
I have a friend in the same boat as you. Emailed them she claimed so just waiting but hers was in the second offer so I can relate she will get it later.Quote:
Originally Posted by Initial_G
What? Posting feedback on a feedback post is out of topic now?Quote:
Originally Posted by drifand
Why speak in riddles oppose to just out with it with your comments?
I am saying I noticed some same people are posting out of topic in their fb post nothing to do with what's is said here cheers. It does get tiring seeing these people are definitely there just to make trouble for PC.Quote:
Originally Posted by aching878
If you are one of them you will know. PC clearly just posted a bape mp I don't see how it becomes another topic. It gets tiring that's all I saying.
See again it's all the customers fault ;)Quote:
Originally Posted by drifand
When A business decides to offer a one sided social media communication channel then this is what will always happen, given they do not provide an offical FB feedback option or post to page option like other online stores operating on FB nor do they attempt to address questions or negative feedback on FB and simply chooses to ignore/deflect or delete them, they will always continue to get such posts as customers wanting answers has no where else to turn to when the 'official' email / add a website contact us comment is not working out
Speaking of tiring you know what's more tiring? People continue to justify and defend a flawed business model with broken processes is more tiring
I dunno I am not defending them I rate them 6.5 out of 10.
But I don't stay on their page to attack them constantly to cause issues. I didn't like tfi and never posted crap on their fb page. I read I move on.
But here's something I like to say to Scott, maybe just clean the fb post once a while if these people are continuing to cause issues? I don't feel comfortable liking or sharing a post when people start to vent when the picture has nothing to do with it.
I don't go on hlj shouting at them why metal build Gundam are sold out in seconds and why they don't have a new items page. I leave feedback and move on not troll around. If they are flawed business they wouldn't have won an award.
As much as they scored 6.5 in service, I think it's not a entirely bad store if you understand their business. I had issues with them myself but I do understand why sometimes it's not perfect.
Given you no longer purchase from them and those issues you mentioned don't affect you, why do you even care? And care to the point that you're compelled to bitch and moan across multiple mediums!Quote:
Originally Posted by aching878
Even if they have a flawed business model, why is that any of your business? You're not losing money from them, so why continue with the sour grapes? You on the rag? Did Scott knock up your sister? Or are you just a whiny bitch naturally?
You've already sent your message by withholding your cash, if PC haven't responded to that tangible action, then they're certainly not going to respond to your whiny sh!tposting!
When PC gets their business in order you won't have a problem sharing post and seeing off topic comments, heck all those comments are basically feedback or post to page comments and all facebook shop page already has decicated sections builded in for those 2 features, it's a matter of if a shop wants to be transparent and use them that's allQuote:
Originally Posted by drifand
And no one shouts to hlj as there isn't a need to, given all questions issues grievances are normally addressed and handled professionally in a timely manner
award wise Ye well I'm sure we all wonder how many $5 credits they gave out to win that award :confused:
Yes I no longer make new purchase but unfortunately still have and finally down to 2 outstanding orders from long ago whichs needs to be fulfilled so I can move on, and every time I'm getting close to wrap up another order I always hit some hurdle and issues with their services thus the feedback continuesQuote:
Originally Posted by MEEEGGGAAATTTRRROOONNN!!!
There's nothing wrong with providing any types of feedback but your assumption and name calling anyone who provides them more than once being a whiny bitch is very appropriate in showing what type of person you are.
So if it makes you feel better please do keep calling me more names and report me if that makes you sleep better at night
You seem to think Japan stores are perfect but they are not as hlj is a way richer store you are comparing. They are not giving free shipping and certainly not points nor giving away free prizes as big as what PC does.
I find picking on a girl doing her job on fb post was a very low move.
Your the one who brought up hlj not meQuote:
Originally Posted by drifand
I'm picking on a girl now? I don't really care if it's a he or she but the Biz has put them in a position that requires much more and clearly hasn't provided the means or tools to handle all the Comms that comes in
It's an issue with the process not the person.
Of course there's nothing wrong with providing feedback, but your flat-rate complaints aren't going to help your situation nor get you your figures any faster.Quote:
Originally Posted by aching878
For start I'm glad you didn't start by calling me more names ;)Quote:
Originally Posted by MEEEGGGAAATTTRRROOONNN!!!
You'll be surprised in how flat rate complaint feedback like mine and others makes a diff, recent example is all the talk of no proactive updates on their site and this was then echo by many on diff mediums, then surprise surprise new proactice updates were being posted again with out the 20% increase in cost as they have stated earlier , and that's a positive outcome
Figures wise coming faster or slower I don't really care as until they are released by manufacturer and started to show in stock intl and locally there's no point to even reach out to PC, I 'll take a notice if communication is dead silence on Pc front after the item is released
From that point in all I (and most customers) want is better Comms on updated status on a released product , and surprisingly 9/10 times they already have those info and simply not shared until people asks for it, thus the loop back to the more proactive update the better for all
Oh so you are the one who posted on fb about being paid etc.....
My bad, thought it was someone else.
What are you riddling on about again?Quote:
Originally Posted by drifand
It depends on how you're suggesting that feedback or raising your complaint -- asking for updates is pretty clear cut, but making the claim (with no evidence to back it up), that they're shifting blame onto AusPost for late stock isn't going to get you anywhere.Quote:
Originally Posted by aching878
Worse still is some of the bullsh!t you see on facebook, one person opens up a grievance and that goads everyone else who also has a grievance. Any legitimate message or concern that can be taken from the issue is lost in the whining.
By all mean provide feedback, but don't think it's going to be taken on if it's delivered with an attitude.
eyy sup
Quote:
Originally Posted by MEEEGGGAAATTTRRROOONNN!!!
Feedback is feedback be it constructive or vent like, they don't have to take any onboard but at least the feedback is out there
Evidence are all over their page n otca when it comes to delay reasons n blame
And thus ends this feedback rant as point has been made feedback is out there , if yourself or any other members dislike it simply ignore it or report it if you feel so strongly about it, that's always a legit option :cool:
Or block the user so you don't need to see the waste of space posts (not directed at anyone) :cool:Quote:
Originally Posted by aching878
Blocking unfortunately doesn't work on vbullentin the way it works on FB , as I was gonna suggest that to mega & drif :rolleyes:Quote:
Originally Posted by Raider
Legends Chromedome, Mindwipe and Highbrow shipped~
In other words your feedback you are admitting is no longer constructive and is basically trolling and vent. Attacking the person in charge of the PC fb page was a lousy low move and very immature. I had listened to your feedback from the beginning , you have strayed way off where you were. It went from good feedback to annoyance.Quote:
Originally Posted by aching878
You are at the point you are no longer helping customers rather gathering a mob to take down PC because a business choose not to listen to you.
You love putting words in people's month don't you, branding them trolls and belittling themQuote:
Originally Posted by drifand
A business is not going to fall due to a few bad comments , it's not a glass house ffs
At least I'm providing feedback be that they are constructive or venting in nature the items brought up are always legitmate issues encountered , unlike yourself where all I see from beginning to now is your consistently on a mission and go out of your way to stir shit on threads whenever a member's comment offends your sensibility and that is lower and more immature in nature since it brings zero benefits to no one but yourself, there's rarely a o ntopic personal feedback post from you
And don't bother replying since it's just gonna end up in a roundabout conversation like all those you tend to target
Again if you don't like it don't read it, block me report me there are many means to go forward oppose to wanting to troll your so call trolls :cool:
Yeah done, I think it was good to hear good feedback till people just become constantly saying the same thing. ;)Quote:
Originally Posted by Raider
Love how this PC feedback thread has degenerated to nothing but people bitching at each other...
Will one of you two please be the bigger man and stop your super macho keyboard war? Neither of you is impressing anyone.
Or if you can't stop, take it to PM.
Oh and look, I have some actual feedback! - My KFC Simba arrived 1 week after I bought it. It was boxed very well.
I put a stop to it ages ago as it was heading in a never ending loop ;)Quote:
Originally Posted by Trent
I left one feedback and sucker punch comments came flying left right center afterwards, anyhoo like I mention in my last post members are free to block or ignore my feedbacks, there's no need to drag it on or start something when one do not agree with the feedback posted :cool:
And on your feedback you gonna combine it or leave it as standalone bots? With saber I mean
Has anybody got their MP SG Prime? Says ETA December on their website and my emails requesting an update have thus far gone unanswered...
I remember one or two saying they had received shipping notices. Guessing they had a minimal initial allocation and more will arrive in the new year, along with Thrusts I hope.Quote:
Originally Posted by The Letter M
Sometimes PremiumCollectables aren't very good at customer service. I hope they improve. How they manage that is up to them. Otherwise they do okay. I think.
:)
I agreeQuote:
Originally Posted by aching878
This is a FEEDBACK thread. So please do post feedback everbody, good, bad other.
It's not the "little dictators thread" :eek:
That's why I post here, for feedback of all types - how about people stop whining every time somebody has negative feedback, or says something they don't agree with.
IT IS LITERALLY THE PURPOSE OF THE THREAD!!!!!!!!!!!!!!!!
Honestly it's ridiculous, I think even mods have probably had enough of this BS.
Anyhow, no fruther updaate on my Carnifex order. Still unfulfilled.
Emailed them, waiting to hear back.
Will post "feedback" on whatever situation eventuates.
In the mean time, got Allen/ Springer out of his box, very nice!
My experience with PC is mixed especially when it comes to customer service.
90% of my emails go unanswered and when I did get a reply regarding my missing order from Feb this year I got a reply stating thatbut I gave them a screenshot of my orders stating that the order has not been fulfilled according to their system.Quote:
"This is coming up for us as sent, unfortunately if you are claiming you never received the item"
Grammar mistakes and no sense of professionalism. So it felt like they were blaming me for the missing item. However, they did offer either a refund or a store credit in which they have stopped replying when I asked for the store credit.
Carnifex today
Startrack twelve days to arrive
I want Inferno
Wait a secQuote:
Originally Posted by ozlee
seems some text was missing, We welcome legitimate feedback, but it has to be honest and not bias to achieve a certain outcome.
"This is coming up for us as sent, unfortunately if you are claiming you never received the item,
In good faith we accept that, and can offer you a refund of $5.95 or a $10 store credit"
also I noticed there was contact made last week, and we have posted several times on facebook we are behind on emails currently as we put resources into shipping out items as much as we can before xmas,
I am sure the team will sort that credit out for you shortly.
but please when quoting PC, please include the full transcript.
I see the person who looked into your issue, took you at your word and accepted the error was ours. I don't see any blame here
PC OWNER
Normally don't post anything to do with transactions on a board such as this, but a member here contacted me and said I should email you guys regarding Carnifex order. Contacted a couple days ago (email from PC site) and no response so far.Quote:
Originally Posted by Premium Collectables
It doesn't matter to me when the toy ships, just wanted to check that it will actually ship, as the FB status update said "ALL" Carnifex orders were being processed etc a while back, but no other updates since then, and lists as "unfulfilled".
If it's just a delay because of busyness, I understand and have no issue at all. But if their is an error, or it won't come till another shipment next year, it would be nice to have some idea if that is the case. :)
Very happy with the nice sturdy boxes that Allen and Simba were packed in, and happy overall with the service.
http://i.imgur.com/I1DiHD4.jpg
Order is the bottom one with arrow for Carnifex.
EDIT: an email has arrived (today)
It says the item has been "order stacked". I'm not sure what that means.
does that mean for example that the other item in the same order (yet to be released) it will not ship until that item is released, even if for example that other item does not come out till say July 2017 for example, then both items would ship then?
That order was my first ever order at PC, so I am unsure. Anyone that can help explain would be much appreciated. :cool:
*
Also, can any experienced customer tell me, what happens if the other item in that order (a 3P item) gets canned by the maker, or put on hiatus indefinitely, does that mean my first item never ships? There must be some sort of contingency for that, as 3P stuff gets cancelled all the time (by the makers), often after many months of no news etc. :confused:
My experience has been that PC generally seem to ship items once they come in, irrespective of whether the other items in the same order have arrived yet.Quote:
Originally Posted by Batfan007
I got mine. Shipped out on 9th dec and received on 15th in reqlly good nick. Big box packed with great careQuote:
Originally Posted by The Letter M
Thanks PC