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See, this is what I thought too as I had heard others mention it, however I have what I assume is 2 in stock items and 1 preorder item in the same order. I got an email saying that unless it was specified, they will all ship together.Quote:
Originally Posted by Raider
Which is fine, of course, and it's what I thought would be the case anyway, but I don't really understand why it's different for some people and not others.
From memory (one of the perks of being an idiot savant), P.C on either Facebook or in one of these update threads made a comment about moving away from the system they had in place of shipping items out as soon as they came in to only shipping out all items in an order when they are all in stock to alleviate shipping hassles/ costs/ times. This would have been a few months ago or so as I remember people requesting for a Pile of Loot system as an alternative.Quote:
Originally Posted by davieanix
As such you're much better off ordering items with greatly differing ETA's (some third party in particular) in separate orders where possible.
Here mate.. this page is pretty detailed and really helpful when it comes to their shipping or orders made up of mutiple itemsQuote:
Originally Posted by davieanix
http://www.premiumcollectables.com.a...on-and-changes
Well Looks like I have to finally call it that my Blaster order will not make it before Christmas, which means I now have to try and rush around the shops and find an alternative gift for my son this Christmas. You would think pre-ordering a readily available item in April, which was released in retail stores in August, that it would be reasonable to think any descent online store would be able to get its shit together and have the thing delivered by late December, but apparently that still isn't enough time for PC. I'm not one to fly off the handle but pissed is an understatement for the way I feel about this at this point in time, particularly since 3 out 5 orders have undergone the same bullshit extensive delays when everyone else seems to have gotten their shipment months ago (CW ultra magnus, TR Galvatron). 99% of my orders are for my kids which I usually hold for either Christmas or birthdays, but at this rate, kids will probably grow out of it by the time PC eventually dribbles their items out.
Not F'ing happy
I'm also waiting on a Titan Return Blaster which due to the lateness of it now was either going to give to my son for his birthday which is today or xmas.
Customer Service (www.premiumcollectables.com.au)
Nov 28, 01:06 AEST
Hi,
blaster will ship in 10 days ,
thrust will be this week or next week,
carnifex will be next week ETA.
a second run of carnifex is being done by mmc but this is not releated to our orders we toook
Customer Service
Last reply i had from them so not real happy either considering it's long past 10 days.
And now there is no hope of seeing it by xmas, emailed them again on the 9th but that has gone un-answered.
Quote:
Originally Posted by Meister
Same deal here, I was hoping to get my order filled by Christmas as well :(Quote:
Originally Posted by iscreamonstars
Worst of all is that I haven't received any replies to my last few emails/customer enquiries for an update. It would be nice to know if I might get my item before Christmas too so I can plan alternatives if needed >_>.
I know they have supposedly diverted staff to help with getting items out but I have no replies and no items, so it's really hard to believe sometimes. Whatever their new customer support system is I don't think it's working as well as they planned
Thanks everyone for responses.Quote:
Originally Posted by Raider
The email said they would all ship together, so I could be waiting six months from now for that Carnifex. DOH! It was my first order, and other items were supposed to come out this year, but they didn't and there has been no news on when they will come out.
I was only interested specifically is anyone knows what happens if 3P cancels a product, does you order get "stuck" seeing as it would not be possible to "ship together"
Anyone have any experience with that situation that I already outlined in previous post?:confused:
*
Anyone know why PC gets Titans Returns (hasbro) toys so long after retail? Do they get shipped from a different supplier than the rest of the country?
PC don't buy TFs from Hasbto Aus, they use one of the Asian resellers (hence why we sometimes get the Hasbro Asia sticker sets from PC) that may be part of the reason for the delays, plus shipping times.
As for me, I've had single items from larger orders shipped at different times. I think if items are expected within a period of time of each other (weeks/month?) they hold off and post together, otherwise one at a time.
The lesson from all this is you cannot rely on ETA's given by PC so you are taking a risk whenever you order an item with the intent of giving it as a Christmas / Birthday present. For those adult collectors like myself who are buying for themselves and are not time sensitive then PC works just fine. It is what it is at this point.
Quote:
Originally Posted by Batfan007
That's odd. The FB post on December 8 [Thursday] explicitly stated:
Perhaps your order page hasn't been updated in since 09/12 and 12/12?Quote:
Carnifex will ship friday and Monday, ALL ORDERS
I've seen others post about receiving their Carnifex, so we know that they've been shipped.
Perhaps it's an Australia Post issue? You can always check the date stamp on the postage label and confirm if it was shipped out during the specified dates & let us know.
Either way ALL ORDERS should have been shipped Friday and Monday.
The most effective and powerful form of feedback is via your wallets. If you're unsatisfied with PC's service, then simply shop elsewhere. They are absolutely NOT the only game in town (with the town being the worldwide web). They aren't always the cheapest, and they certainly aren't the fastest. None of the toys that they sell are exclusive to them.
While I personally enjoy using PC, I will also occasionally still shop at HLJ, Amazon JP etc. And if I don't like a source, then I will just stop using it, or refuse to use it altogether. You all know that it'll be a cold day in hell before I touch eBay, and for 3 years now I've stopped using Robot Kingdom. I rarely use BBTS. I won't go into my stories here as to why, but my point is that we all have the option of choosing who we want and do not want to give our business to. Simple.
If you're not happy with PC, just don't ever use them again.
We are incredibly spoilt for choice here. Just cast your minds back 15 odd years ago and think about what it was like trying to get Japanese toys at RRP or less.
I was just wondering how many people here actually knows this. It also pays to sign up news about your favourite 3p or toys on Facebook hence knowing delays about a product. Planning to buy an item with December ETA and hoping it comes before Christmas is poor planning even using Japanese online stores you are just scraping and hoping.Quote:
Originally Posted by DaptoDog
Medicom hulkbuster was a September ETA but this had delayed till December and god knows even if they can make it.
Obviously the ideal solution is for PC to update ETA times on the item page and put a genaric explain what has happened but it is what it is.
I've always looked at other online sellers if I need to see if it's delayed or been released. Never bothered me to do that
If things are delayed, that's absolutely fine, but it baffles me when people are still waiting for their Titans Return Blaster, or MP Ramjet.
Again understand what happen to ramjet before crapping out. If you are NOT involved with ramjet move on. As this had been resolved by PC offering a refund/store credit if you no longer want to wait. Anyone still waiting and whinging about it must be nuts as they have allowed refund.Quote:
Originally Posted by davieanix
On the note I hope they learned a lot from ramjet as it was too many runs and the suppliers varied. I hope their Megatron with second run does not run into same situation .
Yeah, nah, I'm sorry, but I try not to set the bar so low as to compare things to how they were 15 years ago. This sort of attitude breeds complacency.Quote:
Originally Posted by GoktimusPrime
Also, I might not agree/disagree with everything, but my most 'base' standard when buying from an Australian retailer/e-tailer is that there shouldn't even be a 'risk', especially when you're buying general stock (and not even e-hobby variants or whatever else). Yes, delays can happen and yes, deadlines cannot be met. That being said, when a company isn't clear with it's communications and routinely fails to follow through with their own intentions (failing to ship within the 10 days they say they will, or not following through on options they give you, etc), guess what? People are going to be annoyed and upset, especially when said company wants to engage with those sorts of communities.
As for 'voting with your wallet', that's all well and good. You cannot, however, expect anyone to improve if you cannot articulate your issues. This is undoubtedly made harder when you have people adamantly defending poor business practice and shielding PC from this sort of behavior.
I'm not going to argue this with you people (you know who you are) but this'll be the last time I post in this thread because as of now, barring what I've already paid for, I'm not going to bother with PC any longer. It's clear in the last year they have no intention of changing because their poor behavior which is aided and abetted by others.
A. I have never gotten a sticker set from PCQuote:
Originally Posted by prjkt
B. The following was posted on this thread by PC on 22 July 2016
I ordered in April, it is now December, 6 months is not shipping times, its swimming times, are you saying you consider this to be a reasonable delay?Quote:
Originally Posted by Premium Collectables
Hasbro’s TR Blaster had a July/August ETA, and showed up in retail stores around Australia in August. Do you think expecting it to be delivered by Christmas is poor planning?, or shit service?Quote:
Originally Posted by drifand
For the individual this is true and although I still have a number of orders yet to be fulfilled (both Hasbro and Takara), I personally don’t think I can rely on PC anymore for any future Hasbro purchases based on the track record I’ve experienced, but choosing not to utilise their services does little in terms of consumer awareness for the public and even less for any business who seeks to improve their services in order to hang around for as long as they can. Whilst I’m no stranger to utilising international stores for items, my preference has and will always be to try and support Australian businesses/jobs first, but based on the growing consumer apathy I’m starting to witness on here, clearly some descent domestic competition is needed in this niche market before young and new collectors in general start believing that examples such as mine should be considered as good or fair service.Quote:
Originally Posted by GoktimusPrime
I mean the level of general acceptance on here, which would never apply to any brick and mortar store, is just baffling, i.e.
But then again after reading an article posted earlier on this thread, particularly the following paragraph:Quote:
Originally Posted by DaptoDog
https://internetretailing.com.au/premium-collectables/
The seemingly re-occurring belittling/or downplaying of people expressing legitimate grievances sort of makes sense, although is concerning, as it would suggest PC might be more interested in rewarding people in defending their shortcomings rather than addressing them to improve their lacking services. I hope this is not the case, but so long as people keep defending shit service rather than acknowledging it, its a suspicion that will grow in momentum.Quote:
Quote:
MF: What are Energon points, do they help build loyalty and return customers?
SD: Aside from social media, this does appear to be one of our biggest drawcards to bring people into the business. It is a rewards program that gives you discounts on orders in the future based on the amount you spend over time. The beauty of our program though is you do not just earn points by buying toys, we give points to customers who refer a new customer who places an order. We give points to customers who share our Facebook page via Facebook, our Twitter page via Twitter. We give points to customers on a adhoc basis who we see mention Premium Collectables in a positive way on a variety of forums on the internet.
I just read this after I made my post, clearly I'm not alone with these thoughts or observationsQuote:
Originally Posted by Ploughmans Lunch
Never gotten any gifts and I've defended PC on multiple occasions so I can say any praise from me is honest, but I can only speak for myself.
In fact here's a few complaints.
I'm still waiting on MP Thrust. I've seen a lot of people get MP Inferno and haven't gotten mine yet. I've been waiting for a replacement for a missing part on a 3rd party figure since April. I sent an email over a week ago asking for updates and haven't gotten a reply. They haven't started the PC TV weekly update videos even though I think that was meant to start in November.
So yes, I can see that there are problems, and in the cases where they have oversold an item the right thing to do would be to source that item for the customer rather then just offer a refund, but I'm going to try and be a little more patient and see how things go before I throw in the towel and switch back to overseas sources
Yes I was the one that posted that article. And my earlier comment was merely an observation on the state of play, certainly people are entitled to air their grievances if they feel they have been let down. Also for the record, I have not received any Energon Points in exchange for favourable comment on social media. I am not a PC cheerleader (see my earlier feedback on a poor Black Series experience recently).Quote:
Originally Posted by Meister
In fact I'm quite proud of the fact that people like myself have for some time been urging PC to provide better packaging on orders and they have responded by providing a much better service in this regard over the last few months.
Quote:
Originally Posted by DarkHyren
I certainly hope they don't oversold stuff as collectors actual depend on stores getting the item. If they become unreliable then the cheap prices mean jack all to me and I would go elsewhere as one of the other main bottom line is they have to get the stuff.
This is where I hope they don't become over ambitious with Megatron and rack up a similar issue like ramjet. It will become an horrible experience for many.
Quote:
Originally Posted by Sinnertwin
It's all good, they got back to me with a second email, and said that they do have, it's on hold till my other items arrive (I have no idea when, nothing to do with PC the 3P toys are kind of unknown when they are coming etc)
and they also said if I DO want it now, I can pay a little for shipping and get it. But I'm fine to wait, I just wanted to be sure they did have one for me, and that there was no stuff up in the order.
So yes they got me one (yay) and the did respond within 2 days as stated when I emailed them. So it's all good, sorry for any confusion!
What tipped you off? The endless pages of negative comments in this thread and THAT other thread that i refuse to read or post in any more (I was getting too pissed off at the general stupidity in that thread and endless bullshit when I was after useful info etc), or the endless pages of people who criticise any sort of negative feedback?Quote:
The seemingly re-occurring belittling/or downplaying of people expressing legitimate grievances sort of makes sense, although is concerning, as it would suggest PC might be more interested in rewarding people in defending their shortcomings rather than addressing them to improve their lacking services. I hope this is not the case, but so long as people keep defending shit service rather than acknowledging it, its a suspicion that will grow in momentum.
To be frank, when I first found the two threads, it's the first thing I noticed about them.
You would think it was a "Who became Cyclonus and Scourge?" thread by the amount or foaming at the mouth irrational fanboy nonsense in these two threads. Like do some people have stockholm syndrome or something? WTF.
I have in my life literally never seen this sort of thing about a business feedback thread, other than stuff about actual scam websites and that sort of thing.
Anyhow, so far all positive experiences with PC for me, two toys arrived boxed nicely, three more on the way in the next couple months, and still hanging out for those Titans Wave 3 Deluxes (+ Sixshot and Megs) and great prices too.
Also the two emails I got this week were friendly and professional, not like some of the older comments I have read in these 2 threads (cos half the "new items" PC thread is off topic feedback....ugh...)
Anyone have any idea when those TR Deluxes wave 3 are due? Like even an estimate would be cool.
I got a refund of Ramjet but the only reason I did is because someone mentioned on here that you could. I was never offered a refund from PC themselves.Quote:
Originally Posted by drifand
Is anyone else still waiting for mp-primal? Have we heard a possible date? Bit disappointing getting it so late after many received there's already.
Sent a few emails to PC but no response yet.
Yes I have not received mine either.Quote:
Originally Posted by damnyouhussies
Has anyone got their Inferno yet?
Yeah, about 10 fays ago.Quote:
Originally Posted by ampoldj
Shattered Glass Convoy shipped yesterday. :)
Cool, just not sure how far i am from the queue as it was listed early morning afaik :rolleyes:Quote:
Originally Posted by Tober
That's because they also guaranteed you to get one and hence if you wish to wait you could. This was announced officially on their Facebook page.Quote:
Originally Posted by loophole
However if you are saying PC has not agreed to refund or store credit you then that's new news and feedback. Which I believe they clearly allowed all options and are still sourcing for those waiting. I waited for a while, I just had the opportunity to purchase one at $215 or so, so I am going with that and asking for a store credit as a refund will minus points off. Hind sight I should have swap the order for a dirge.
I am still waiting for my Infernos and skywarp. And a little bit late to click the button on which day to buy mp33 because work, but just paid on 9.13pm. Hope can get my shipping notice before new year. They are the first time I still not get my new mp after 1 month.Quote:
Originally Posted by ampoldj
Also haven't received Primal. I was told end of November, and then before Christmas. Now I'm off to Japan where I could pick it up much cheaper if I had known I wouldn't receive one in October. :rolleyes:Quote:
Originally Posted by DaptoDog
It was just one example, and to be honest, doesn't really matter. If you went to a restaurant and ordered a steak, watched everyone else get a steak, waited an hour and got told "oh sorry, we have none left, you can have a refund, or we can give you a steak tomorrow" I'm pretty sure you'd be pissed.Quote:
Originally Posted by drifand
The whole point is that people are waiting on items that are readily available elsewhere and have been for months at most. Yes, some have said they don't mind waiting because they have paid a lower price to begin with, but obviously some aren't happy, and they're not happy because they aren't being updated either. I understand the frustration.
Can we not jump on others who have negative things to say about PC? Positive AND negative experiences are all part of what makes this thread useful to others.
/mod.
From their facebook page.
we are now working on having our enquiries all responded to before xmas eve.
Yet i still have un-answered emails from November, still waiting on Hasbro tr Blaster that they said would ship within 10 days which was a reply from early November.
Worse they close from tomorrow till the 6th so i wont have blaster till the new yr which is pathetic considering i can walk into any brick and motar and buy it.
I have outstanding pre-orders with them but after that due to loosing my job 10 days out from the end of a 6 month long probation period and less then 2 weeks from xmas and not being happy with PC i will shop elsewhere when i'm able to.
Have you sent them an email since then? It might pay to send another one, I had a few unanswered questions so emailed them again and they did end up following that up. Sometimes just have to give these things a little nudge.Quote:
Originally Posted by iscreamonstars
PS: Sorry to hear about the job, hope things pick up soon
Last email was 16th December since they hadn't replied to a early November and late November ones yet no reply, and now have to wait till the 6th of Jan when i will email them again.
Last they said to me was early Jan.Quote:
Originally Posted by damnyouhussies
And they should be responding within 48 hours, are they gonna change this again :confused:
They're closed this week, so no shipments, and probably no email responses either.
I did ask last week about LG Wheelie who was due in September, got a response that they were hoping to ship him with Liokaiser, but due to that set not arriving they'd post just Wheelie (even though I'd ordered both on different orders.) I did thank them for the update and say I was happy to wait, but they sent him anyway.