Weird. Maybe they sold out of online stock?
I see there are two listings for it now too. Try the other one perhaps
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Weird. Maybe they sold out of online stock?
I see there are two listings for it now too. Try the other one perhaps
Im about to give up. Wanted the Prime set with the kids in it. Said yes to international shipping but says it cant ship to my destination when I do the order. Kup and Rumble also wont work for me. And now out of stock I think. Really Im thinking of sticking with ebay at this point. Same with the Power Ranger stuff for my son. One it will send but none of the others. :confused:
Well, I've ordered different stuff from you guys, mostly stuff I still don't have yet. I placed my order using Visa and it all went through ok to the final Order Notification page. There were only 2 items that wouldn't go through due to international shipping. Here's what I ordered:
Transformers Dark of the Moon Robo Power Bash Bots - Bumblebee vs. Megatron
Transformers Dark of the Moon Cyberverse Megatron Blastwave Weapons Base
Transformers Prime Powerizers Action Figure - Starscream
Transformers Dark of the Moon Cyberverse Playset Pack
Transformers Dark of the Moon Robo Power Robo Fighters Action Figure - Megatron
Transformers Dark of the Moon Robo Power Bash Bots - Starscream vs. Optimus Prime
Transformers Cyberverse Action Figure with DVD - Starscream
Transformers Generations Voyager Class Action Figure - Megatron
Transformers Cyberverse Action Figure with DVD - Megatron
Postage was around $40. Let's see how they go. I won't know for sure that they can send me what I ordered until they confirm via email that it has been shipped.
Megatron-SG1: Thatv postage actually looks pretty good for 40, considering what you got. I might get springer.
Yep. :) And it definitely beats eBay, or if I were to get each item individually.Quote:
Originally Posted by Bidoofdude
It's a pretty good deal right now, especially since there seems to be a limited time 20% off discount for these online orders exceeding $125 before postage. See here: http://www.toysrus.com/shop/index.js...-Offer-Online-Quote:
Originally Posted by Bidoofdude
The link does not mention an end date for this discount.
I ordered the 5 Combaticons and one of the small KreO sets. It seems that they will all ship, though the system also seemed to hang after taking me to the PayPal page. The PayPal payment went through, but wasn't sure if the order had been processed. Got the order confirmation about 24 hours later. No shipping notice yet, but we'll get there...
Hasbro Masterpiece Optimus Prime is now available for $120 + shipping, if it ships to Australia.
Saw that last night.
Shipping shouldn't make it more than AU$150... and would be less if you buy something with it (and get the 20% off if you get above US$125 on FULL PRICE items - not MP Thundercracker :( ).
Pity you can't get the website to match the in-store pricing, which is being forced to match the US$100 price of the earlier shipment, thanks to the master cartons actually stamped with the $100 price tag.
As for me, I have had no progress on my order, so sent another email to ask if the order can be sent or just cancelled (so that I can source the items elsewhere), because I fear that the longer it takes for them to decide to concede that they wont be restocking the item I ordered, the other items are slowly selling out (if they didn't set aside my items to begin with).
Hope the were smart smart enough to put them aside Griffin..I remember when TRU didnt have lay-by and only had Geoffrey Dollars because they were sure they would always have an item in stock ha! :rolleyes:Quote:
Originally Posted by griffin
As for me I ordered MP TC a few end of line DOTM figures and some other bits and pieces for the kids. Never got an email about any of it being OOS, only got an order confirmation email on the 2nd and my CC payment is still pending from the same date. I hoping it just takes a while for international CC payments to clear...time will tell ;)
Is it possible to see a shipping estimate before making an order?
Yes. It shows you the total of your order (incl. postage) before the payment and order confirmation page.Quote:
Originally Posted by nyerk
Prime won't ship here...
I too am awaiting a shipping notice. I ordered on back on Friday I've heard that for U.S. customers they are really prompt with the shipping. I've never ordered from them before so I have no idea what the shipping turn around is.
Be forewarned TRU.com, you are being judged lol.
The extra time taken is because it isn't TRU doing the orders - it is a third party they signed on to take the orders and then process them on their behalf.... which is probably why things go out of stock between the time you place the order and when the 3rd party gets around to processing it. :(
Delays may also be due to superstorm Sandy if they're being shipped from the east coast.
Well at least a message explaining that much would be good customer service. As it is, i still haven't heard a single thing about the order.
So has anyone had any response from TRU?
Really thinking about using it for some lego and tf figures but won't bother if it seems the service is inoperable.
I finally got an email to say that they can't cancel the out-of-stock item, or the order, so now I just have to wait until.... not sure what really. TRU is not likely to get in more Dreadwings, so either the order will sit there forever unfulfilled, or some time down the track someone is going to decide to just cancel the entire order. Because I doubt that they set aside the rest of the items I ordered. My thinking is that this third-party will only initiate the shipment (forward the order to ToysRUs) when all items are in stock. Something that won't happen now with mine, now that two more items are now no longer in stock.
In theory, this third-party option is a good idea, as it takes advantage of the massive price difference in non-American countries, but until they work out the bugs (like if part of the order goes out of stock between placing the order with the 3rd party and the 3rd party placing the order with TRU), be hopeful, but expect issues at this time.
I hope other peoples' orders go more smoothly, so that I and others will take the risk in future.
Just had a look at my bank statement online, and the order was paid (within a few days of me placing the order almost 2 weeks ago now).
At least if they hadn't charged my card, I wouldn't be so worried about if/when they end up processing or cancelling my order.
(and what to do if I find those items in the next few weeks, or in Singapore)
They charged my card too a few days ago. I received no emails confirming my order had been shipped or anything, so I sent an email to i-parcel asking about it. They replied saying that it had been sent off and 'is pending an individual arrival scan and then it will go on to customs clearance,' and gave me a local tracking number for AusPost that I can use once it's arrived here. The email address I used is: trackmyparcel@i-parcel.com.
As far as cancelling or changing the order however, I got no reply on that at all. (It states on the ToysRUs website that your order can only be cancelled or changed up to an hour after it's placed.) I did ring up ToysRUs in the US to get more info, and they were nice and everything but said that because I was an international customer that I had to contact i-parcel for anything to do with my order.
Edit: Just checked. It arrived in Sunshine West a few days ago, yay! (They could have told me sooner!)
Quote:
Originally Posted by griffin
So let me get this straight, you ordered an item that is now out of stock and not likely to ship however they have already charged your credit card but won't let you cancel the order?! Yeah, I won't be ordering from them.Quote:
Originally Posted by griffin
Did you pay through PayPal or Credit card? You could consider opening a dispute if you think you have sufficient grounds. How can they not refund you for something that is out of stock?Quote:
Originally Posted by griffin
Considering the timeline, I think it's fair. (not the cancelling bit, as that seems to be a sticking point at the moment... due to there being an issue with adequate communication to sort out these bugs to begin with)Quote:
Originally Posted by 5FDP
It's just that between the time I placed the order with the third party, and the time that the third party tried to place their order with TRU, one of the items sold out. It's the drawback of not ordering directly with the source, as it can just take minutes for the remainder of something to sell out.
And the third party wouldn't buy the items from the TRU site (to then forward on to us) if they didn't have the money from the buyer first.
So...
- I placed the order with iParcel while all 9 items were in stock
- iParcel charge my card
- they receive my money (a day or two, or instant... either way, if the order was placed outside of their work hours, there could be a delay before they can now place the order)
- they go to place the order on the TRU website, but one item was now sold out
- they then email me about it, but don't say (or know) how long they will sit on the order.
If this third party business is off-site and just orders through the TRU website (like shipping forwarders), then they haven't got any of the other 8 items on hold... and the order will just keep being held until everything ends up being out of stock. :(
I am sorry to hear that griffin. Hopefully U.S. TRUS are better and faster with restocking there shelves than they do over here so that in the end all your stuff does come back in.
My order consisting of just a MP Thundercracker came in yesterday, so that was exactly a 2 week turnaround, with no notification. I was about to jump on iParcel lol. Packing was pretty basic. Definitely not like what I've seen with the likes of BBTS, RK and TF Source, but still undamaged and in excellent condition inside.
Well my stuff arrived today, 11 days after I placed the order. I didn't get a shipping notice, only an order confirmation the day after placing the order, but other than that everything is hunky dory!
Just ordered Thundercracker :)
Yep, just got my package today as well.
Pros:
Very nice items, all MIMSB. Very happy.
Great prices (GDO voyager Megatron for $23, which is a bargain compared to anything I've seen on eBay - haha yeah I caved and got him... like I knew I would :o).
Cons:
Can only cancel or change your order within an hour of placing it.
Communication is lacking.
Cannot order all items listed on site.
Thanks for the heads up, I've been pondering over whether I should get the GDO Voyagers from Taiwan or the US. Guess now I have the added option of waiting out for the Hot Spot and Powerdive to be listed :)Quote:
Originally Posted by Megatron-SG1
For anybody still chasing one, it seems like GDO Wheelie is now available :)
Mine also arrived within a couple of weeks but with no shipping notice..on a Saturday of all days!? :eek:
The two deluxe carded tf figures I bought were packed standing up though then the box flaps were forced down and tapped up forcing the backing cards down creasing them :(
It'll be the beginning of weekend mail deliveries in the lead-up to Christmas.Quote:
Originally Posted by Ravagecat
This came as a real surprise, but my TRU order arrived today... well, the 8 in-stock items.
They could have at least told me that they were shipped. Their two emails notifying me that an item was out of stock, and that they couldn't cancel the order, never even implied that the rest of the order was sent or what they were going to do with the remaining item (to send or to refund).
It explains why they couldn't cancel the order... but they could have said why.
And the 8 items (7 carded, 1 boxed Masterpiece) were just thrown into the big box with a small square of bubble-wrap sitting loose on top (not even enough to fill the empty space to stop stuff moving around and bending all the backing cards).
So for others thinking of using this, it is like Amazon.com - don't order if you are a Mint-Sealed toy collector. Otherwise, it is a good, cheap source for toys... especially if they aren't released here.
Glad to hear that it all worked out for you griffin.
I have got an email reply from TRU America, stating that they are having difficulties with international shipping. They have said that MP Optimus Prime and all other products (not huge ones) will be able to ship, once these problems are resolved.
Hopefully it won't be long, but I have no idea as of yet.
God that i-parcel sucks, Thundercracker only just left the US today:
Exported i-Parcel and in transit to country of destination 2012-11-27T07:26:00-05:00 Indianapolis IN US
Received at i-Parcel 2012-11-19T10:47:28-05:00 Indianapolis IN US
Package details received electronically from Seller 2012-11-19T10:47:03-05:00 Indianapolis IN US
The address received for your shipment is being reviewed to ensure accurate delivery 2012-11-19T10:46:22-05:00 Indianapolis IN US.
Sat at I-parcel for 8 days WTF?!?!?
They just had Thankgiving over there. So a lot of places shut down for a few days and the. It would have taken a few days to catch up.Quote:
Originally Posted by killken
Oh...forgot about that lol :)
GRRRRRRrrrrrrr @ I-Parcel....
I emailed them yesterday to say "where's my tracking no? has my order shipped yet?"
Wife accepted a Massive parcel at home today and asked me what it was....
I'm wither in trouble for buying more lego, spending more money, or ruining a xmas surprise she had for me... either way, I sound in trouble
Just nabbed Generations GDO Hotspot, Powerdive and Megatron for a steal, very happy -- have been waiting for Hotspot to appear on the website for ages. Hopefully I get a tracking number soon... :o
Got my order confirmation 2 hours after placing the order, quite happy with not missing out on Hotspot!Quote:
Originally Posted by Me