Awesome news :DQuote:
Originally Posted by iceburn
Just checked my tracking, my parcel has left customs and is in transit now. :D
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Awesome news :DQuote:
Originally Posted by iceburn
Just checked my tracking, my parcel has left customs and is in transit now. :D
Quote:
Originally Posted by iceburn
Whaddya know... 2 weeks to the day.Quote:
Originally Posted by iceburn
As to the missing part for Big Convoy, was that a Korean/Sonoking release? If so, I wouldn't blame the initial part absence on RK. Paulbot, STL, Autobreadticon and possibly others have all received Sonoking items from disparate vendors with missing parts or materials. Unfortunately, it seems quite common.
indeed, Ray wasn't even sure if the parcel would reach but he was kind enough to offer me a replacement parcel if it didnt arrive by tomorrow.
http://sphotos.ak.fbcdn.net/hphotos-..._6418636_n.jpg
Thanks RK...still trusting you as always.
Quick update.
My package just turned up. :D
http://a.imageshack.us/img4/8382/raihx.jpg
It was the Korean release, and I think the box had been opened which I assumed had been done by RK. Probably to take a missing part for someone else's order. :DQuote:
Originally Posted by jaydisc
Well, the replacement arrived on Friday afternoon, so Big Convoy is complete.
I'm a hesitantly, mildly cautious, partially satisfied RK customer. (Having said that, I would probably order from them again, as they did respond to emails and resolve my issue).
I think the biggest problems is RK's inconsistencies. I haven't ordered much from them, but in both time I have been involved in a group order, they havee gotten it wrong both times. Sometimes quick to fix, but one of them was a pain.Quote:
Originally Posted by 5FDP
I've done numerous personal orders from RK with most of them containing 10-20 items per order and they have never gotten it wrong until my recent order...
They gave me a Generations WfC Soundwave instead of Disney Donald Duck - Bumblebee. I've promptly sent them a nice email letting them know.
This is the first time they have messed up an order of mine and this was one of my smallest orders (5 items). Whilst I actually do want WfC Soundwave, the Disney Donald Duck was dearer. I'm willing to keep WfC Soundwave, even if I have to pay for it, but I won't pay for shipping to get me my Donald Duck Bb.
Otherwise, I have always been happy with their service. Even if I got a dearer item, I think they need to know of errors to change their operational procedures to ensure all orders are correct. If anything from above is to go by, the outcome should be good.
Wow, this thread and Stompy's post gives off that vibe that recently RK is getting slower and/or stuffing up orders here and there. Does anyone know officially what their current customer-count is? (does RK gauge it and reveal it for public eyes?) Perhaps the site is getting an increased number of customers and they're having trouble keeping up to date with orders due to having to manage more customers?
Again:
Quote:
Hi Guys,
Again you have sent me an incomplete order. I ordered 2 sets of Crossfire Explorer but you only sent me one set. Please see attached pic. Let me know if you need anything else.
Also, email to info@robotkingdom.com is bouncing (mailbox full)*
Thank you,
Jay
sorry to hear that jay...
hmmm i just found out shipping to Singapore is so much way cheaper. guess i should start ordering and have things ship there direct now since i'm bringing all my TFs back :P
i made my first order to RK a few weeks ago and the parcel turned up in a week. Was definantly impress and will order again. Unlike BBTS who i ordered from on the same day but still hasn't arrived.
And as per usual, the rest of the order was shipped the same day I notified them.
Just in case anyone misreads or misinterprets my comments, I still believe RK is the best place to deal with. Sure, they've had some sloppy warehouse picking, but they're still the king.
Well they just stuffed up an order of mine too - it arrived with several correct items but minus DL Blaster.
The speed it gets to you isn't really a factor of the store you bought from so much as it is postal whims/what you paid for. For example myself and a mate recently ordered the same game from www.ozgameshop.com. Both shipped via free shipping on the launch day since it was a pre-order.... but i got mine 4 days earlier than he did, despite his address being just down the road from mine!Quote:
Originally Posted by LordCyrusOmega
True that. I had one RK order leave 2 days after another and arrive 4 days before.
Just received an order from them which contained the wrong item.:(
Instead of a Animated Deluxe Cybertron mode Optimus Prime they sent out a Generations Deluxe Cybertron Optimus Prime. :p
Admittedly I think this was a fairly easy mistake to make and I'm sure it will be fixed soon. :)
*Edit*
They are sending out the Animated Prime today and have offered to sell me the Generations prime for a 50% discount i.e. just over $10 (Which I took them up on:)).
I have ordered TFA Wingblade Op and TFA Jetpack BB last frday. recieved the confirmation letter that saying they have recieved my order, but yet im still waiting for the confirmaion that its been mailed out, and its been 5days now is this normal cos usually it only takes them 2 days after the payment then they mail it off. should i be worried? Ive also sent them 2 emails regarding this but no reply yet?
I guess RK is just getting more popular and maybe they have new staff which have problems handling the orders and identifying the correct figures.
I order some stuff on Tuesday and the next day I received notification (with parcel number) that it has been mailed off.
I've communicated directly to the boss before on holding some items and they are rather prompt in their replies. But this was about 2 years ago so I'm not sure if it's still the same person. His name is Steven - boss@robotkingdom.com
Ultimately I agree that RK is still the best place for TFs in terms of pricing and shipping as well. BBTS is just ridiculous in their shipping quote and I've only ever bought once from them through a group order.
The 'boss' ignored my emails when I had a defective figure about 5 months ago, but his staffer was kind enough to respond to confirm they had received the emails.
As such, the matter was never resolved - I guess they know that I'll just keep buying from them anyway... :(
serious man that sucks? so does this mean i just lost my money? this is the first time im worried ordering from them! il try the boss' email see if that works :(Quote:
Originally Posted by griffin
Griffins was for a defective figure, not missing completely.Quote:
Originally Posted by Deceptic_Optic
So I suppose you will just have to keep emailing them until they respond with your order being sent. Maybe they are overwhelmed atm? At least you got a confirmation that they received your order.
True, but it's just so unusual for this to happen. Maybe I just got use to their excellent service before. Guess I have to play the waiting game again :(
I pre-ordered those items months ago, and they haven't shipped yet. I know they are working, as I got noticed that my separate Unicron order shipped yesterday. A lot of Takara stock hit them at one time and they'd be doing a lot of packing and sending. You're pretty close to the back of the queue. In my opinion, 4 business days is not cause for concern, let alone fear you've lost your money. Be a little more patient.Quote:
Originally Posted by Deceptic_Optic
how do you check to see if the order has shipped, online or do they send a email?
They send you an email with a tracking number which you can look up via the Hongkong Post site.
ok thanks, will be eyeing the emails.Quote:
Originally Posted by 5FDP
I pre-ordered a pair of wingblades when there were just 4 left in stock, and they arrived on Wednesday the 22nd (4 days after their release on the 18th).Quote:
Originally Posted by jaydisc
I guess I got lucky on this occasion - the previous order took 9 days from placing the order to shipping it.
Don't worry too much and let them have a chance to reply you. ;) I only just got a newsletter this week about them having the Aniamted Wingblade Prime and Jetpack Bumblebee in stock. So maybe they are just busy sorting out the new arrivals for those who have pre-ordered? :)Quote:
Originally Posted by Deceptic_Optic
As for the boss, yeah he replies to selective emails. So Griffin, you didn't get your defective figure sorted out in the end? Did u pay via PayPal that time? If yes, you could have lodge a dispute and asked for a partial refund.
Wow very suprised so many stories and issues you guys are coming across. All my orders from them have been good and arrived in diligent time :)
I have some pre-orders so I hope they don't suffer the same fate as you guys!
As suggested earlier; maybe it's just the increase in volume of sales and new staff getting things mixed up. We are all human after all :p
I have one order on the way. It's one with multiple items so I am hoping for everything to be good.
So far all my RK orders have been flawless, I am hoping it continues to be so.
Just checked my order. Headrobots Hot Head was part of it, and that hasn't arrived, so that explains my delay, and thus negates my advice. Still, I'd recommend being a bit more patient.Quote:
Originally Posted by griffin
UPDATE! my items arrived today! :eek:... and i told myself that was quick, i just spoke to steven on email yesterday and he replied "due to public holiday in china we are currently short staff" and he also said that everything is hectic and since most of his workers are off they are stacked with loads of order to sort out. but i guess my items were sent out after all its just that they forgot to send me the email that its been sent off! :D now i feel very embarassed after that, robotkingdom is reliable and will and still remain flawless in my books. :D
oh yeah patience my friends, patience ;)
What's the likelihood RK will stuff up ordering ONE item? (Challenge at Cybertron set) I'm thinking of finally ordering it and what is their postage equivalent to our AUSPOST Registered Postage?
Single or multiple items makes no difference - I once ordered a Clear Henkei Starscream on its own and got the Clear Henkie Mirage instead (which I already had).
I wouldn't be worried about it mate. In the unlikely event something goes wrong, you can always contact them and get it sorted.Quote:
Originally Posted by SkyWarp91
I think very little. I'm not convinced that what we're witnessing in this thread is a degradation in RK performance. Barely anyone here was using RK in 2008 when I started here. Since then, I'd guess that they've become the #1 vendor for many, if not most of us. For all we know, they are still messing up the same 5% of orders (fictional estimate), it's just that it's 5% of a much bigger pool now.Quote:
Originally Posted by SkyWarp91
Point being: IMO, the likelihood of a stuff is extremely minor, and the likelihood of them not resolving afterwards is next to nil.
Did you get to keep the Mirage?Quote:
Originally Posted by griffin
I agree with the first part (their turnover may have grown at the same rate as the errors), and yes to the second part (haven't decided what to do with it yet).Quote:
Originally Posted by jaydisc
Ok, i ordered Unicron last Saturday and selected EMS and have yet to receive any info from them. On their website it stays Unicron is available now so not sure what the hold up is?
Hopefully I get a email soon, as after reading this thread getting a bit worried.
Be patient young padawan :p
Seriously though, they have only really just started shipping them out, and I think it goes in order who ordered first. I preordered mine ages ago, and am yet to receive an email saying it's been shipped. I ordered late though, many ordered as soon as it opened.
Be patient, I am sure you will get that email soon :)
ok so I'm not alone waiting for Unicron, makes me feel a little better.Quote:
Originally Posted by 1AZRAEL1