I bought MP36 from these guys like a week ago.
It arrived today.
On Saturday.
I am beyond happy and grateful.
Thanks so much OhMyPrimus! Superb service! Couldn’t recommend more.
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I bought MP36 from these guys like a week ago.
It arrived today.
On Saturday.
I am beyond happy and grateful.
Thanks so much OhMyPrimus! Superb service! Couldn’t recommend more.
they gave replacement part for my mis-assembled MPM bee, good service. Please keep up the good work.
got a few items from them well packed. Great work!
got my 2 mp-36. arrived swiftly.
Received my Warbotron Computron yesterday securely packaged. A tiny bit dusty but otherwise in great condition.
received MP-36 from them. (I have not gotten my permit but applied)
played safe.
Great customer service - if there are delays in dispatching items they let you know straight away and fast secure shipping from Singapore.
Best regards
Catcon
Got my first 3rd party. OMP were a little slow to get delivery moving due to forces of nature, But excellent customer service and they kept me informed.
Just need the Singapore $ to crash. :D
Not likely to happen as is based with USD and has a par rate with Brunei.Quote:
Originally Posted by Jellico
Made my first order with OMP at the start of this month, as my usual Asian online store (Ehobbybaseshop) makes me think that they are winding up (in the last year they have had less and less items on pre-order each month, and nothing beyond March)... so I need a new source for JP exclusives that get released in Asia that aren't available on HLJ or Amazon Japan (like the TakaraTomyMall exclusives and Ehobby exclusives).
(for those wondering why I don't use RobotKingdom - their bad service processing a couple of my orders and suddenly ignoring my emails when I got one faulty toy, I refuse to use them ever again, or recommend them)
When someone recommended trying OMP for some upcoming items I was looking for (that weren't on EHBS), I wanted to place a small order of in-stock items first, to test them out before placing pre-orders.
I ordered three items that were supposed to be in-stock - JP LG Blurr reissue, JP Infobar (phone) Optimus, and the Hasbro Platinum Edition 3-pack of Cyclonus, Scourge and Sweep.
Okay, the negatives first.
Firstly, their listing for the Infobar Optimus was incorrect, as the Nishikigoi (red) Optimus version is the later, cheaper, non-electronic version, but OMP lists it as the working bluetooth version.
There are five versions of the Infobar phone, and the Nishikigoi version is the only one that does not have the bluetooth feature inside the phone. It also comes with a smaller, cheaper display stand for the phone mode, instead of the robot figure-display that came with MP Loudpedal (black Tracks).Quote:
Takara Tomy & Kddi AU X Transformers Infobar Optimus Prime (Nishikigoi) - Working Bluetooth Receiver
Now, I knew that this red "re-release" of the Infobar Optimus was non-working (and bought it knowing that), but other customers might feel misled/cheated by the mistaken listing on OMP, if the online store owner didn't know that this was the one version that doesn't have a working bluetooth installed in it.
Secondly, the Platinum Edition 3-pack was not in stock, despite the online store saying that it was, and allowing me to cart and pay for it... so if they misplaced it or if they have to manually update their online store with stock numbers, it makes it difficult to trust if any of their items, especially their older items, are still physically available, just because their website says it is instock and is able to take your money for it.
On the positive side.
They contacted me two days after placing the order, to see if I wanted to cancel the whole order or get a refund for the missing item.
They didn't ask if I wanted to order something else and charge/refund the difference, so I asked if I could get MPM4 Optimus (or another item if it was in stock yet), and get charged the difference.
They agreed, and sent a paypal invoice for the extra amount. Since Optimus was smaller and lighter than the 3-pack, I noted that it shouldn't cost any extra in postage, and they credited some of the original postage cost from the extra amount owing.
Three days later, the items were shipped. Five days after placing the order, which isn't too bad, considering a day was probably lost working out what to do about the out-of-stock item.
Unfortunately, they were only using DHL, and you have not way of knowing if it will be handled in Australia by DHL (can't use a PO Box address which might reject it back to the sender), or will be passed onto Australia Post at the border (which can use a PO Box address - which I prefer, so that it doesn't just get left at the door and get stolen, or gets sent back to the Airport Depot for pickup if no one is home).
As it was, one of the other people at my house, received it, but left it somewhere out of the way and didn't tell me it had arrived... so I didn't find it until 3 days later.
After all that, the items arrived in once piece.
I'll probably end up pre-ordering upcoming items from there, but just a little cautiously for a while, to be sure that these are isolated issues, not common ones.
Interesting. Google has had the rate sitting at $1S to $0.95AU for about a month now with occasional jumps to 0.96. (5% conveniently matches the PayPal charge). The $AU has been gaining against the $US. Should we expect some change?Quote:
Originally Posted by drifand
At one point in the past $1 Aus equals S$115Quote:
Originally Posted by Jellico
Note though, I believe ohmyprimus will rise prices for new items accordingly if rates jump or decrease when falls.
Anyway some feedback is I would like all Takara masterpiece toys to be protected better as is more of a collectors item.
I won't be fussed about 3p but of course extra care is a bonus.
I got MP-39 Sunstreaker last week, it was available a few days after release but I asked Dennis to hold off on posting until I got back from holidays, which he was happy to oblige. Another happy purchase.
#ohmyprimusdelivers
In mid-October I placed an order for 2 items, one LG Sharktron and the C++ kit for CW Defensor.
After the order went through I emailed them to confirm I was getting the Hasbro coloured version and not the Takara version. They replied to say it is for the Hasbro version but just went out of stock, and more is expected in November. They asked if I wanted to cancel the order and/or ship Sharktron separately now. I replied saying I was happy to wait for the kit and if it was ok they could ship Sharktron first. They did and it arrived very soon after.
I emailed on 10th November asking if there was any update on the kit and they replied stock was on the way and should be arriving in 2 weeks. About 3 weeks later I hadn't heard anything so asked again and they said it hasn't arrived yet. It was coming by sea and possibly held at customs. A few days later they told me it had arrived and they would ship it out very soon and then I had it not long afterwards.
So since this is at least the 2nd time mentioned in the thread that somebody has ordered and paid for something "in-stock" which turned out to not actually be in-stock maybe there is something that could be looked at or upgraded on the site or ordering system?
I was happy that they got onto it pretty quickly and anytime I emailed for information the response was within 24 hours. Also, I paid once for shipping and had the items sent out in 2 separate deliveries, if there was any extra cost for those it was covered by OhMyPrimus (I didn't realise the box for the kit was so big).
It was definitely a drag having to wait so long after initially thinking it would be with me sooner.
I like what I've gotten from OhMyPrimus in the past and service but honestly I would have to say I am slightly hesitant now. If I saw something I wanted I may resort to confirming availability by email before I actually go through with an order. It has by no means turned me off them completely or anything though.
Hi everyone, haven't been on the boards for a while so just a quick reply to the messages posted.
Hi Griffin, thanks for giving us a shot. So sorry about the Infobar Prime, we were not informed about the non-working bluetooth function (but it's no excuse, we should have known), have just corrected it on our site to avoid any confusion.Quote:
Originally Posted by griffin
As for the sold out items, yes, there is a realistic chance that some items (especially those with 1 left in stock) are available on the website but are actually sold already sold out. Reason mainly being we sell via walk-in as well so these sales are sometimes not updated on the site. We are working on this, finally getting a full time guy in March to make sure such mistakes are minimized as much as possible.
Hi Philby, thanks for your feedback as well. To add on to the reply above, our new guy won't change everything overnight, but while we are definitely still a work in progress, we do take all feedback seriously and the basic principle is that we always try to do things better today than yesterday.Quote:
Originally Posted by philby
Hi Jellico, our pricing is calculated based on SGD, and our cost is determined mainly by the USD and RMB rate. As long as the AUD/SGD rate do not fluctuate too much, pricing in AUD should be mostly stable.Quote:
Originally Posted by Jellico
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Thanks everyone for the encouragement, it's been an awesome eight months (since I first posted on the boards) mostly because you guys have been very kind to us.Quote:
Originally Posted by Jellico
Thank you!
Thanks for taking the time to give us some feedback here.
First purchase after PC (I'm still in the process of taking them to court).
Purchased 3 TFC toys I have/had on order with PC.
Arrived within a week! (who knew such service existed!)
Absolutely fantastic! I will be back!
Just got a huge box of Dibots and Phoenix. Very well packed. Good communication. I will keep going back.
Received my first order from them last week. (Several Iron Factory figures) Pretty happy with the service, one of the items I'd ordered was out of stock and refunded promptly. Their shipping took only one day to get from Singapore to Australia. (Before Auspost decided to hold on to it for nine days...)
Have already placed my next order with them. :)
Received fanstoys sovereign. Box was a bit crushed in the corner < this is from the stock as the shipping box was perfect. Not overly concern but I have indicated any Takara masterpieces should come in perfect condition to the owner.
Received my GT Tyrant packed quite securely. Much like my first purchase, it was shipped and received very promptly.
Great doing business!
Thanks for another safe delivery.
Will buy stuff again.
MPM-05 Barricade ordered, it was sent the following day and arrived all good.
#ohmyprimusdelivers
First time customer. Got my Fans Toys Rouge the other week.
While the figure itself isn't that good, ohmyprimus delivered it safely within a reasonable time.
Looking forward to doing business with them again
Anyone had any trouble contacting them lately?
After a good run in April they haven't responded to my last couple of emails.
Hi, amendment to previous announcement:Quote:
Originally Posted by Jellico
- 31st May (Thur) - Open from 12noon to 6pm (Closed after 6pm)
- 5th Jun (Tue) to 9th Jun (Sat) - Closed (Reopen on 11th Jun)
Please subscribe to their news etc....
First email was the 24th ;)
He has been posting updates for new products the whole time.
Look. I am so not worried that I placed a big order last night. But I would like a response, if only to prove my emails are getting through.
I used their website to send them a message on Saturday. I got a reply from them last night (Monday).Quote:
Originally Posted by Jellico
Hi Jellico, Dennis from OMP here, can you send me a PM with your email address so I can check on it?
So sorry about the late reply, I've been in Malaysia the past week and Ed (Our Ops guy) has been holding the fort.
I'm actually flying to Australia (Perth) on Thurs while Ed will be on leave so full strength will resume next Sat.
Some emails have been delayed in the meanwhile, so sorry for the inconvenience caused!
Quote:
Originally Posted by Jellico
Thanks mate.Quote:
Originally Posted by OhMyPrimus
It just seemed weird after an excellent stream of really personalised communication things went quiet. Glad to here that you are around.
Enjoy your trip.
Jellico
Recieved many orders the past year, all well packed and well priced, and had great after sale service and communication . Couldn't recommend OhMyPrimus enough :)
I bought the JinBao OS KO Gravity Builder first set from OMP.
No complaints at all. Fantastic price on them*, and the pieces were packed very well. Will order again.
*Actually the best price that I saw after quite a bit of shopping around.
Anybody has issues with responses from OMP? Trying to follow up an order than should have gone out on Tuesday, but was then moved to Thursday and now I'm not getting replies from them
You can Facebook message them.Quote:
Originally Posted by The Letter M
They're not super responsive. Still waiting on a tracking number...Quote:
Originally Posted by drifand
Hi, Dennis from OMP here, so sorry but have we gotten back to you?
If not, can you pm me with your email address?
Typically, it takes one or two days for DHL to update the site with the tracking number.
Quote:
Originally Posted by The Letter M
Hi Dennis,
DX9 has been issuing a replacement foot to sellers for the second issue of Richthofen to fix a gappy tail in alt mode.
Have you heard anything about this?
Hi yes, the replacement foot should be arriving next month.
Quote:
Originally Posted by Jellico
My Ken/Chun-Li set and my Volcanicus hands and feet rocked up today. Excellent condition, very well packed. I remain impressed with the service.
Thank you. Very good news.Quote:
Originally Posted by OhMyPrimus
And while I am here...
I have had a string of packages from OMP over the last two months. Excellent condition and support.
The only problem was a lag between sending and the arrival of the tracking details meant Australia Post was was telling me they had it before OMP.