no you read it right, I worked in retail (supermarket) for 4 years, it's not the easiest job in the world by any stretch.Quote:
Originally Posted by millhouse
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no you read it right, I worked in retail (supermarket) for 4 years, it's not the easiest job in the world by any stretch.Quote:
Originally Posted by millhouse
Amen, being in hospitality for 6 years (and counting), people being nice will change everything-I've broken company policy to help out nice customers where I can, but if you're going to be nasty, I'll just refer you to head office :p:pQuote:
Originally Posted by UltraMarginal
Been working in hospitality for 18 years. It's never any easier, even less when you're a manager. Because even then you can't them where to go. *tiny rant*Quote:
Originally Posted by Dimi194
Along with contacting paypal for a dispute (pending) I also emailed them to see what they said, this also applies to credit card users
So there you have it, don't just wait for them to get the money backQuote:
Hi hYpNoS,
Apologies for the inconvenience. I do understand your concerns and can offer three options:
The first option would be to contact your Paypal/bank directly and process a claim for funds, this would be the quickest way to receive your refund. Alternatively we can process a replacement order on your behalf of item/s of similar value, in replacement of the pre-order. The third option is to provide your details to our administrators, who will contact you with a Proof of Debt Request Form and review the refund from there.
Well done for sharing this. Yes, getting a refund through PayPal or your bank is really the only way. That last option is a definite no-no, you would be lucky to get a few cents in the dollar back.Quote:
Originally Posted by hYpNoS
I made mistakes before, not doing those again, plus despite paypal's current bugs its a far easier process and thus accessible option for me to chase these up.Quote:
Originally Posted by DaptoDog
A shame it came to this, no matter, plenty of other retailers still alive to take my money once more
The problem is when you've worked in it, pride yourself on your customer service, even when it costs you easy sales, and then expect that same thing from everyone you deal with. You know that old saying of "doctor's make the worst patients"? Well I honestly think it also applies to people in retail who pride themselves on going the extra mile for customers. LEL :DQuote:
Originally Posted by UltraMarginal
Lodged a dispute with CBA today. Will advise of updates (if anyone's interested).
ah no confidence with TRU?Quote:
Originally Posted by millhouse
i'm contemplating whether to dispute with paypal or take the risk mmm
Figure it's worth chasing up now.Quote:
Originally Posted by yoshi594
Update on paypal's handling of the case
TRU are willing to comply it seems.Quote:
Dear hYpNoS,
We have completed our investigation of your Buyer Complaint and, as per the seller's request, have issued a refund for the amount of the transaction below.
[REDACTED]
Any portion of your original payment that was funded with your credit card has been refunded directly to that credit card. The credit to your credit card should take two to three business days to post, and may not be immediately reflected in your card balance.
Thank you for your cooperation and patience.
Thank you,
Protection Services Department
Visited Fountain Gate for the first time yesterday ... and found out TRU was located separate to the main shopping complex. Bit of a walk too. :oQuote:
Originally Posted by Galvatran
That's like the one out at Erina Fair in nsw, part of a shopping center but separate.Quote:
Originally Posted by Galvatran
It's a double edged sword. Lease is relatively cheaper but less foot traffic too.Quote:
Originally Posted by SMHFConvoy
TRU Fountain Gate was dead quiet yesterday. And they had a security staff which adds to the overall cost of doing business.
I received the following email this morning.
We regret to inform you that unfortunately we are not able to fulfil your Toys R Us Online Order for the following product, due to insufficient stock levels.
- Transformers Takara Tomy MP-34S Shadow Panther
Toys “R” Us Australia have recently entered voluntary administration; therefore, a refund cannot be processed.
Please go to this link to read our full administration information https://www.toysrus.com.au/administr...ormation-2018/
We can however, offer for you to choose other items to the same value, on our website www.toysrus.com.au and we will process this at no further charge to you.
We can also provide your details to our creditors, who will contact you with a proof of debt form request.
The other alternative is to lodge a dispute with your bank for the amount charged on your credit card for this transaction.
You will more than likely get your money back for the order we are unable to fulfil.
We understand your frustrations with this matter and sincerely do apologise for any inconvenience caused.
Should you have any concerns regarding this matter, please do not hesitate to contact us on 1300 8697 787.
Last Friday, 25/05, I raised a dispute with my bank. I've forwarded this email to my bank just now.
Just got the same email. Pretty disappointed.
The Masterpiece Cheetor mold is going to haunt my nightmares forever with how much of a pain it’s been getting Toys of it
Now I gotta find somewhere else I can get a Shadow Panther from :/
What a shame, but at least they're being upfront and honest about it.Quote:
Originally Posted by millhouse
So glad I cancelled my preorder a day after the preorder went up:rolleyes:Quote:
Originally Posted by Dimi194
So glad that I didn't pre-order
Toys R Us latest email newsletter tells us "All stores are still open!", "You can still shop 24/7 online!!" and they price match or you can buy now, pay later!
And their latest news is that they can't supply shadow panther due to 'insufficient stock' because Hasbro won't provide without settling their bill.
But don't' worry, they will pass your details on as a creditor to the liquidator. How thoughtful for their loyal customers.
One of the options they suggested was to arrange a chargeback through your bank. At least a lot of us have some experience in that process now, so this should be a breeze. ;)
Received successful notification of my dispute to the TRU charge.
Now, by dumb luck, our credit card was compromised yesterday so I'll have to wait until the new cards are issued to be sorted, but its certainly good service from CBA.
From the Toy And Hobby Retailer Magazine is an update on the Australian ToysRUs situation, following the first of two meetings by the creditors, with the option of complete liquidation of the business still a strong possibility (either by the Administrators, or selling the business to a company that just wants to break it up and sell it all off).
Unfortunately the current financial position of TRU (having more debt than assets, and no annual profit since 2013) will make it hard to entice a business to want to buy it up to keep it operating. The easiest thing would be to just sell off all the assets (with a lot being sold quickly for less than their full value, so they wouldn't get the full $76 million of the assets value), and if creditors only end up getting back about 60 cents for each dollar owed, there won't be any money for other "debts" like refunds for pre-orders (if you aren't able to get your bank to get your money back).Quote:
At the first creditors meeting of Toy R Us (TRU) Australia, McGrathNicol administrators revealed that there are 30 interested parties looking at the business.
Jason Preston, administrator, said that the interested groups have a range of intentions, from buying the business to liquidating it. The interested parties have signed non disclosure agreements and are from both Australia and oversees.
It was also revealed that TRU Australia currently has $60 million of inventory; fixed assets of $16 million; trade, employee and other creditors owed $3 million (each category); and, a whopping $90 million owed to inter-company creditors. The global group has not reported an annual profit since 2013, according to reports.
The administrators said that they were likely to apply for an extension of two to three months to the convening period, allowing the interested parties time to mull over the information and put in offers.
Creditors will vote at the second meeting to decide whether a sale of the business will occur or if a liquidation process should begin, based on the findings and offers the administrators receive.
A committee of inspection (COI) was formed at the meeting, which allows voluntary creditors to represent the interests of all involved creditors. The COI advises and assists the administrators and can request information from them. The TRU COI is made up of: representatives from Wilmington National Trust; employee representatives Scott Toner and Sally-Anne Barbara; and, landlord representatives Scentre Group and Supacenta.
McGrathNicol has approached all the previously interested parties about the new sales process.
Meanwhile, in Canada, Fairfax Financial secured the TRU and BRU operations in the region as the sales process closed. The company is now entirely Canadian-owned and operated.
“...We are thrilled to be part of the Fairfax family and to now operate as a reinvigorated company that is 100 per cent Canadian. I would like to extend a heartfelt thank you to our customers for their loyalty and for choosing to shop at Toys R Us and Babies R Us,” Melanie Teed-Murch, president of TRU Canada said.
The existing stores will adopt a similar format to the newly opened Canadian stores, which includes designated play areas, interactive stations and mobile-pay.
In the US, the TRU head office began its liquidation sale with a large Geoffrey the Giraffe, a giant Minion and a life-sized Sulley from Monsters Inc. included in the sale alongside office furniture, meeting room and theatre equipment.
The employees are still battling for severance, meeting in New Jersey to lobby lawmakers to make a change.
“This is Wall Street greed. How can they walk away with millions and leave 33,000 workers with zero?” Tracy Auerbach, a 31-year employee of TRU said in May.
“The system is rigged when it puts short sighted corporate interest over long term community interest. The system is rigged when good honest work sees only punishment and cynical financial gamesmanship sees all of the reward,” US Senator Cory Booker said.
All US TRU stores are expected to close by 30 June.
$60 million in inventory. Must be valued at TRU's RRP.
(BTW I've written off @ $5 in store credit on my VIP card. That equates to roughly a handful of Lego pieces of the Death Star)
Well at 4016 pieces at $799 RRP, that's 25 pieces right there for that store credit.Quote:
Originally Posted by Galvatran
Well then... I guess that's that.
End of an era
That'll be the end of Japanese and Asian imports... and probably most of the American exclusives too, as none of the other major toy carriers take too many exclusives, if at all, and when they tried to get Myer to be a source of collector exclusives a couple years ago, it failed terribly.
I don't think we had any any of those special midnight launches or promo events up here in Brisbane, but I think the people in Sydney and Melbourne will miss them.
The thing I will miss most is their really relaxed price-matching policy. I don't think I ever had a request rejected, and they never rang up the competitor's store to verify if they had the item in stock.
Myer was a disaster with the exclusives. Jacked up prices 1.5 to 2 times what they should have been, whether Myer set them or Hasbro, was just a horrible ordeal.Quote:
Originally Posted by griffin
I'm not sure why Hasbro doesn't sell directly to the public here. Takara do it with TTmall, and in the US with Hasbro Toy Shop, though technically its own shop. I know nothing about economics and distribution, but it would alleviate a lot of people's concerns over limited online retailers with official product, help them get rid of a lot of that stock that they have but can't get to anybody (Ramhorn :( ), and avoid otherwise expensive shipping costs, since they are (I presume) from a warehouse in the country. An avenue for exclusives too, without the middleman.
A bit of a sad time. :(
Watch the vultures circling.
Interesting that they are going to wind up in July rather than the end of June. Now to see if they cut prices or return to wholesaler...
Shellharbour has always been pretty tight on their price matching policy. I often had matches rejected because the retail chain I was asking them to match didn’t have any stock locally. And they always rang to confirm.Quote:
Originally Posted by griffin
Wollongong was completely different. As long as the price you were quoting wasn’t below cost, they matched straight away.
Depends on the brand. I heard that the Lego in US TRUs didn’t get discounted, it just wasn’t on the shelves the first day of the discounting. Other things got massive discounts.Quote:
Originally Posted by i_amtrunks
In Hong Kong "discounting" on LEGO in Toys'R'Us is controlled by LEGO in a similar vein to the way Apple control pricing and discounts on products globally according to one of my husband's friends who works for LEGO. Only the smaller resellers in HK seem to be able to get away with their own pricing regimes. If the same price control rule applies to Toys'R'Us AU and LEGO globally then you're not going to see it discounted in stores here either. I'm curious to see if they do reduce it though as that is one toy range I probably would venture into Toys'R'Us to purchase.Quote:
Originally Posted by Trent
Sure is. I feel for kids who will not know the joy of being able to explore these types of toy stores. I know I loved going there as a kid, even if I didn't end up getting anything.Quote:
Originally Posted by 1AZRAEL1
My wife's first job was at a TRU when she was 15. She is thinking of calling a few old friends, getting some flasks and reminiscing in the store just before it closes :p
No tru around when we were kids. We had the usual department stores of bigw, target and kmart. But what else we had was toyworld which will still be around.Quote:
Originally Posted by Raider
Only we now as adult collectors will miss it, but we'll just keep buying online as we already do for those exclusives.
Perhaps you are a little older than I am but I remember the first time I ever went to a TRU and I was 6 years old and my parents bought me a Lego castle. We also had World 4 Kids. I remember always bugging my mum at the local Westfield to take me into TRU to check out the latest Transformers and other toys I was into.Quote:
Originally Posted by MV75
Funnily enough for me as a kid it was always TRU, W4K and David Jones that I wanted to look in for toys. The thought of DJs now haha.
I used to hunt Grace Bros too. The good old days
:(