Yeah, situations where preorders have dragged on for 6+ months after release make me question their ability to ever fufill those orders.
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Yeah, situations where preorders have dragged on for 6+ months after release make me question their ability to ever fufill those orders.
I don't understand how they work, when they process the orders are they...processing first come first serve with those paying for express shipping getting propitiatory, or do they only literally have 1-2 people doing all the shipping work?Quote:
Originally Posted by llamatron
Must be some explanation why some got their mp ramjets sooo late after release, I would understand if they ordered the last one from the allocation but some of these stories make me worry.
I find the long wait more justifiable if the price is cheap. My TR Sentinel Prime took ages to arrive, but it was substantially below RRP. PC's prices aren't always cheaper than their competitors though.
Their prices for the MP Coneheads is pretty good though. The next best option is to order directly from TakaraTOMY Mall which would cost about the same as PC only you'd have to pay for international shipping. PC's price ends up costing about the same as TTM but with free shipping, and considering that the MP Coneheads' RRP are already rip offs, I personally feel obliged to save every cent where I can with these toys. And since these are retools of the base MP Seeker mould, I'm not in the biggest rush to get them - I'm really just getting them to complete my set of MP Seekers. There's nothing inherently great about any of the MP Coneheads that you don't get from a regular MP Seeker anyway (only much cheaper!). :o
But honestly, if the wait time bothers you that much, then perhaps pay that extra margin and get faster delivery. I got my Unite Warriors Computron from HLJ. It cost me more than PC, but I received it relatively quickly and hassle-free. :) Although I do like how PC's shipping always has tracking, whereas I'm too tight to pay for international trackable shipping. :p
The clear minority seems rather large, and less minority, given the large amount of customers who are happy to accept the time/cost trade-off. I have sympathy that you've had a bad experience, but you're letting that colour your perceptions of the support and loyalty the store has if you think satisfied customers are the minority.Quote:
Originally Posted by laproblematique
There are some excellent retailers who can offer couriered shipping from Hong Kong and the USA within 5-7 days, or several weeks if less urgent. If you'd like help on tips, send me a PM. I like many others (far more vocal in support of PC than I) will continue to order from this store, and continue to post feedback of our experiences with this retailer. And occasionally bemoan having to source a product from overseas because we missed out on a super priced preorder sells out. But hey, first world problems right? ;)
So it takes 3-6 months to arrive by sea? Cause it seems that's how long some people are waiting with no explanation.Quote:
Originally Posted by Sinnertwin
It used to only take about 5-6 weeks to fulfill everyone's orders but now it's taking over twice as long. I think people just want a explanation to the excessive delays.
I'm on their VIP list so it goes without saying I'm an avid supporter of pc, I'm just here trying to defend the people who voice their concerns only to be told by someone else that they have no problems with it and if their not happy shop elsewhere which they probably are now.
It just feels like this conversation is on a continuous loop on this thread and I'm started to get a bit tired of it to be honest.
Oh and please don't feel that this is directed at you as that is not my intention.
Some of us are still waiting for Ramjet. I've seen other members on here infer about some reason out of PCs control with the delay on Ramjets but I'm not sure what it is.Quote:
Originally Posted by hYpNoS
PC have gaurenteed I will still get one so I'm happy to keep waiting over taking a refund.
Quick google search for Masterpiece Ramjet shows it In Stock at Tfsource & BBTS. Why don't PC buy up these stock for their customers? Take a small financial hit in this instance in return for customer loyalty & satisfaction.
I would guess the financial hit would be significant if they were to do that. And based on their prices and they dont spend resources on customer service, my guess is they operate on lower profit margins than other popular stores.
You have to remember, TFSource "claimed" that TT recalled all the ramjets to fix the shoulders.... Then they did it themselves and sent out botched pin removals...Quote:
Originally Posted by Megatran
http://www.tfw2005.com/boards/thread...ource.1083353/
I did point out that ttmall had them at one stage and they would be cheaper.Quote:
Originally Posted by Megatran
I actually bought mine from Japan at $210 but it had shoulders issues. However asking pc now for a change in my order, waiting for them to respond.
I guess is a weigh up how much a financial hit it is for them, if they are just hoping for an reissue to solve the issue then it is up to the customer to decide whether is worth it.
I didn't care about ramjet that much however I do hope pc doesn't repeat this mistake again as it will cost them their reputation and customer satisfaction. After all pc is about getting cheap prices but the items must fulfil otherwise cheap prices means nothing eventually. People will loose faith and shop elsewhere .
The VIP program, I like to think pc should have their best interest in them as they are your top spenders. I think a voucher code for each VIP member would solve your regular VIP email request. If people are missing out too many times because waiting on a reply and never got it then the discounts become questionable within the VIP group. After all you can't double dip using points and you can control which items VIP can't apply codes. Sharing code with non VIP members would result in cancellation and VIP status removed, I think that is straight forward.
I don't speak for product delays, but I think people need to know they are the middle man and the factory does not sit next to them. In order for them to get it cheap they need to import cheaply as well.
Besides all the bad things we are not talking about saving a few bucks here, I think pc has helped saving quite a bit if you noticed the number of people bragging about how cheap they paid when you can not find one that cheap elsewhere. I do hope pc do listen and take some suggestions on board.
At this stage I'd be happy for an update on my SG MP Prime. Still getting an "out of office" message.
For what it's worth, dissatisfied customers are usually far more vocal than satisfied customers... so any feedback tends to be disproportionately negative. This forum actually is more balanced than most w.r.t. PC's customer satisfaction.Quote:
Originally Posted by laproblematique
So in terms of multiple in stock and preorder items shipping together or seperately, I just got shipping notification for 1 item in a 3 item order.
I'm a little confused though, as their customer support told me that all three items would ship together when the preordered item came in stock, which is why I have waited 2 months already.
Now just one of the in stock items is coming by itself.
It's something, so I'm happy, but certainly odd.
shipping notice for MP Inferno and MP Skywarp came in this morning which is great! Still no response to my email query about another order, I will wait till this afternoon and try again.
you sir have given me hope, I was beginning to think I'd missed the latest lot of infernos. Hopefully I get both shipped together.Quote:
Originally Posted by philby
Still waiting for my inferno. Very fed up with pc and looking forward to when this and my final order are completed so i can move on from this frustrating and poor excuse of a business.
I received sovereign a few days ago. I paid less than pc price (including the shipping) yet still managed to get top notch service. Go figure.
I'm still awaiting a refund that was "approved by the owner" over a month ago.
Money which you were expected to pay within a few days of placing an order is taking weeks to be refunded? SmhQuote:
Originally Posted by millhouse
Same, waiting for all my pre-orders to complete, then I think I'll move on. Will just live with the slightly higher price and less worrying. Items can arrive in about 5 days from some asia retailers.Quote:
Originally Posted by Darkness
I don't mind waiting a few weeks or a month or two but some of these wait times are crazy, esp with no updates. I'm still waiting for MP Thrust but have read others posting on FB about waiting close to a year after a regular release and still nothing. I think it's really weird that some ppl are still waiting on orders a few months later when they could easily go into their local toy store and pick up the items now.
Of course I think it wouldn't seem so bad if they just picked up communications more. Waiting without any idea is just a killer. Replies just seem to be a lottery of sorts :D
I'm in this boat too, waiting for a refund from Nov, was told about 5-10 days but still nothing when I last checked about a week ago.Quote:
Originally Posted by millhouse
Have been emailing about it on and off ( I know they were on xmas/ny break) but they are back now and apparently were going to be working the previous wkend to replies their backlog of emails ... alas ... no replies still.
Quote:
Originally Posted by millhouse
Quote:
Originally Posted by Initial_G
I'm sure that there is a perfectly valid and acceptable reason why a simple refund is taking between 4-8 + weeks to process.
Agreed. There must be a justified & plausible reason for a simple electronic refund transaction to take that long.Quote:
Originally Posted by Sinnertwin
My experience with returning an item to TFsource (USA) was that the refund for the shipping cost took a few business days once they confirmed the item was received.
Still waiting to hear about wave 3 deluxes...
Guess the moment people get the wave 3 voyagers, the next toyline would already be out :p
Same. I have stopped ordering from pc due to delays and (in comparison) have received figures from other overseas retailers within 5 days of release. At the time of ordering I was not told about delays that should be expected in receipt of the lower cost of the items. This information was only discovered from reading the boards. Saving $10 on an item is not worth the 2+ months (and counting) delay. If this was made aware at the time of ordering I would have chosen another retailer. I'd much prefer paying the slight extra knowing the Item would be either A: be shipped on release or B: communication provided on its status if there was an issue preventing on the item being sent in a reasonable timeframe. If I were selling an item on eBay and didn't sent the item after payment for a month I would expect to get negative feedback. I feel for the ones who preordered figures that could have been purchased from the brick & mortar stores at a cheaper price through the Christmas sales.Quote:
Originally Posted by Darkness
Given that no other Australian retailer has Wave 3 voyagers, PC is not alone in this. I've been itching to pick up Optimus at retail, but no joy :(Quote:
Originally Posted by Handsprime
Delays are frustrating. grr :p
http://i1335.photobucket.com/albums/...pskhjgocuq.jpgQuote:
Originally Posted by Handsprime
Received SG Prime late last week. Very well packaged once again. Had a ding on the bottom of the box but would have been like that when they sent it. Nice to be able to see the figure in the box with the fold out flap.
Did you find upon opening the flap that the print on the bottom left had cracked and and has fallen away? I thought it was just part of the image till I looked closer, I for one wont be opening the window flap anymore.Quote:
Originally Posted by DaptoDog
No I didn't see that. With mine the clear window plastic on the inside is not level left to right but I think it is designed that way as part of the shattered glass effect. Is that how yours is?Quote:
Originally Posted by ZoonMaster5000
if you mean the window is offset to the left yeah mines the same, but if you mean the window is on a slight angle then no mine goes straight up.Quote:
Originally Posted by DaptoDog
Yeh I meant how you described it as offset to the left. From photos online it looks like that's how they are meant to look, all good.Quote:
Originally Posted by ZoonMaster5000
I've noticed that the packaging has also increased substantially in its manner of protection. I received one earlier this week in which the box was covered in paper which was then placed in a larger box that was surrounded on all sides by a lot of scrunched up paper. Upon inspection the box was flawless. Very happy considering this is one that I will keep in its box.Quote:
Originally Posted by DaptoDog
Got Inferno today. A day after i got the shipping notice and flawlessly packed.
For me PC is still a great option. I dont mind the wait and they've been reliable overall.
So that email backlog must be still giving them trouble :D
My initial email was on the 4th of Jan. It wasn't just a "where is my order" thing, I had asked a couple of questions about getting other products in. I tried to reply and follow up on the 16th of Jan with some questions about a different order and still got the auto out of office reply. No response yet.
Received my SG Prime also. Box was in perfect condition. Inner box had lots of paper to provide padding. Prime's packaging itself was a different story. Had a massive dent in one corner. Not the first item that I have bought from PC that the packaging was damaged. As a collector that is a major gripe for me as many would prefer them mint.Quote:
Originally Posted by Raider
From facebook:
***** CUSTOMER APOLOGY******
On Behalf of Premium Collectables, I would like to apologise for the lack of responses to customer queries for the last 2 weeks,
A major fault with our EMAIL server was identified in relation to auto reply emails being sent to customers.
Unfortunately this was not related to the email address itself but our Triage CRM TOOL which was showing all enquiry had been responded to that was receiving the out of office notification
when it is clear from customers it is not the case.
This has cause many customers to become upset with the lack of replies even after our holiday period ended
It is not acceptable to have your query remain unanswered and we are fully to blame and apologise.
the issue as of Today should be resolved and no out office reply should be coming through.
On Monday 23/1 .
As further token of apology we will be offering 20% off to any new order placed over $100 until the 24th.
We Thank everyone for there continued support
and will be ensuring incidents like this do not happen again.
PC OWNER
Dammit i've already pre-orderd DNA Susanoo. Nice of PC to offer this anyway.
Lol. We stuffed for the past 15 days despite our customers raising this issue on our fb page days ago. Here's 20% off, now shut up and leave us alone
Wow that is such a bitter way to look at this. They have openly acknowledged an error and have also decided to provide a discount to customers as a sorry. Your post amounts to nothing more than being a troll... :confused:Quote:
Originally Posted by Darkness
Forget him, let him have his silly moments.Though I am not interested in discounts from pc but just get some of my emails answered and they were not bounced.Quote:
Originally Posted by Raider
"You said something i didn't like, your a troll" You should know better than to respond to trolls if i am what you're labelling me as. Is that what you label everyone on the internet that has an opinion or something to say you don't like?Quote:
Originally Posted by Raider
But let's not turn our attention away from pc, I'd like to know how some people still received emails from pc despite the excuses given by pc.