I picked mine up from the Post office today :)Quote:
Originally Posted by prjkt
I am glad they are finally being shipped out for others as well.
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I picked mine up from the Post office today :)Quote:
Originally Posted by prjkt
I am glad they are finally being shipped out for others as well.
So just received my two Asia MP Soundwaves all safe in a factory sealed case! Didn't get the diecast bonus, so will need to ask about them.
Hopefully everyone else gets their units soon!
So they don't seem to be replying to emails within the 48hr period have one un-answered from tuesday last week and now one un-answered from friday last week chasing up the tuesday one.
I've still had no replies to my emails.
What can I do?
I am not placing new pre-orders with them and when the ones i have with them are fulfilled (all with ETA 2017 so sometime in 2030) cause we are cheapest does not mean customer service can be poor.
Macdonalds is cheap but i prefer to eat at nando's, pizza capers, grilled cause i get good service and in a timely fashion.
Not emails going un-answered or waiting on items ie one from April last year plus a few with Nov eta.
My SG Prime has shipped.
Providing my refund comes through for the SDCC Venkman (I need to send yet another email) that's all outstanding orders complete.
Quote:
Originally Posted by Sinnertwin
Well I'd sent 2 emails asking about my address change. One of them was on the 9th. I sent another today. So fingers crossed I get it changed.
According to their twitter, MMCs Kultur, Badcubes Grump and Ocular Max Terragris will all be there very soon. So I just wanna make sure they're gonna get shipped to my new place instead of my ex getting them.
8815 hasn't got a shipping notice for his soundwave, so maybe order number doesn't matter?!? Oh well.Quote:
Originally Posted by MEEEGGGAAATTTRRROOONNN!!!
Mine was before 8816 as well. Really not happy with the order they're sending items out. :(Quote:
Originally Posted by graza78
You'll get it eventually. PC aren't known for receiving all of their allocated quantities in line with their ETA's listed when placing an order.
Your item, along with the numerous others that are presumably arriving by boat are what helps to keep costs down.
Understood, but there is no logic in somebody placing an order minutes, hours, heck even days after receiving there orders up to six months earlier than your order that was placed before theirs because of a broken system that doesn't account for when an order is placed.Quote:
Originally Posted by Sinnertwin
This is ridiculous.
The order number after you shipping before yours is a bit strange. Just wondering, did you pay by credit card, bank deposit or zip pay?Quote:
Originally Posted by laproblematique
I'm assuming there were no other pre-order items with your order right?
I'm trying to make all my orders now for individual items since they changed their policy of shipping the whole order when all items are available a while back. Paid by credit card too.Quote:
Originally Posted by BruiseLee
It really comes down to how PC send out their stock after all the vip's and express orders are completed.Quote:
Originally Posted by Sinnertwin
For example, my partner ordered shattered glass prime on the 25th september, and received shipping notice a few days ago. Another member on tcca ordered it (with no other items) on the 23rd, but hasn't recieved shipping notice. If order number and order date aren't a factor, what is?
Bit of a head scratcher in terms of the order numbers and shipping then. Thought it might have to do with orders being finalized. Now I seem to recall responding to one of your posts which mentions that you are a VIP member. Perhaps as invoices take some time to get to you for payment it's possible that your order number is earlier but because your payment was later because of the VIP system, your completed order actually ends up behind someone who ordered later but was able to finalize the transaction earlier hence probably being placed in front of you in the system. Might also explain the now added perk for VIPs now being one of the first to receive regardless of order position.Quote:
Originally Posted by laproblematique
Damn, man... Spend 5K+ at a store and you still have to dick around with invoices? GTFOH.
Sadly this wasn't a VIP order. The same happened with MP Thrust which I ordered 30 seconds after going up and have yet to receive. It seems trivial, but for whatever reason my orders are being overlooked to the point where I'm not first in line (after the few that would choose express) as I should be and I'm having to wait 3-6 months after people are getting theres with no shipping confirmation or updates, all the while actively chasing them up with zero response.Quote:
Originally Posted by BruiseLee
Not a VIP but that's what I've read. At least they get queue jumper status now :pQuote:
Originally Posted by Sinnertwin
I sent PC a message on here, for all the good it'll do.
Still no emails, though.
I have resent mine as well. I hope it doesn't "bug" them as we are just trying to follow up our queries that were not answered.Quote:
Originally Posted by Ploughmans Lunch
I still hadn't received a reply from my email back before xmas, then due to their update about being caught up soon etc, and if there were any outstanding emails to resend/ message them again, so I did, I got the automated response they have received my query but nothing yet from the actual customer service team :(
Guessing they still are behind? or they are now supposedly caught up but still can't respond to emails.
They received 2 of my orders yesterday, both shipped out in the one box and arrived today. Another satisfied conclusion
Still no response to any of my emails, I just cannot fathom what the hell is going on with this company?!
If they haven't answered within the expected time frame, then it's not bugging, it's highlighting a problem.Quote:
Originally Posted by drifand
Which is only going to exacerbate the situation if they do email, only because their original email wasn't answered in the 48 hour time frame promised.Quote:
Originally Posted by MEEEGGGAAATTTRRROOONNN!!!
It's a vicious cycle.
Maybe PC need a customer acting as representative to address TF issues like they have on the Marvel Legends FB page.
I think if you've been waiting two weeks or more, then that's probably a lost email, if it's a couple days overdue, then wait.Quote:
Originally Posted by Sinnertwin
A bit of common sense should be exercised of course.
Quote:
Originally Posted by MEEEGGGAAATTTRRROOONNN!!!
A bit of common sense and proactive business decisions can do wonders :)
For sure! A bit of common sense on the other side should be enacted as well!Quote:
Originally Posted by Sinnertwin
It can't really be called common sense any more because really it isnt that common any more :D
kinda glad but not really to see that people are in the same boat as me.
PC has always delivered when they said they would in the past but this seems to have changed and not answering emails is what drives customers away. Even if you have a system problem, I would think that just means you work that little bit harder to keep your customers happy. In an online business, happiness means getting your emails answered in a timely fashion.
I'd rather spend the extra $ somewhere else and get it when they promise than be in this position. I've got maybe 600$ worth of orders and no reply to any email sent this year :( I will think long and hard about pre-ordering from them in the future.
It's true that when they eventually deliver and ship items, they have arrived fairly quick and packaged well. They are performing well in this department.Quote:
Originally Posted by simon_marklar
The problem is with their customer service, updates and customer enquiry response times. Yes it's been argued that they are the lowest priced ( in most cases, due to how they receive their stock ), but it shouldn't really impact customer response times in my opinion. I can live with waiting longer for an item if I can get it cheaper ( such is their business model ) but find that after all the complaints about response times, you would think they should put some focus there.
I recall reading that they don't respond to facebook or forum messages and have directed customers to their website/enquiry form but you use that and get nothing in response (at least in my experience :( )
Like you, I have about 8 things on pre-order still (close to $1k) and definitely plan to stop there for now, at least until we start seeing improvements in customer responses.
So far for in stock items there hasn't been an issue. Bought something from the scratch and dent sale on Saturday. Was shipped on Monday and would have been in hand yesterday but no one was at home to get it so today it was. It was well packed too. Big tick from me here.
I however also have some issues with communication. I accept the delays in ETAs and so forth but for other issues which in my case a change of email address, which should be simple, has been ongoing since late last year. With their email issues, I re-sent the email about the email change and this was responded to within 48 hours. All good so far and all correspondence was coming through on my new email till the consignment notice for Startrack went to my old email which is only going to be active for a little bit longer. Yeah, so guess something didn't get fixed there. My follow up email about this is now 4 business days and counting.
Got a shipping notice for MP soundwave. Should be here in about a week.
Btw, postal time has been up and down lately. Most packages come through startrack. Once shipped, badcube speedbump took a day to arrive (i think it was 100 club), fantoys soar also took a day (definitely 100 club), sg prime is taking a week, and soundwave is estimated to take a week.
just received my ocular Max Terraegis today. Paid as preorder in August, can't remember when the original estimated date of release was. Packaging and box were perfect, no flaws.
So PC and I have had an e-mail thread going way back to September last year. 2 replies from them. 6 e-mails from them.
Legitimate question about the Perfect Effect packs as I know others have received theirs. They offered refund as unlikely to get stock in last e-mail 3 weeks ago but no response in 2 follow ups since then.
Not great. As a VIP as well, I really expect better.
Well that's fantastic to know since I'm awaiting mine as well. I've emailed them and am awaiting word back though I highly doubt I'll be getting them since I was told around 6 months ago that they'll be coming in stock in 'two weeks' time.Quote:
Originally Posted by STL
Really now, I think I'm going to switch sellers from now on. I pay more but I don't have to wait half a year for it when my enthusiasm for the item has completely died down.
What reading PC's ETAs feels like... (it'd be nice if they could update them)
http://i6.photobucket.com/albums/y22...ps8jhyzknu.jpg
Doesn't say what year ;) :pQuote:
Originally Posted by GoktimusPrime
I'd love if P.C revamped the VIP program. I feel like we should at least be given a specific customer service assistant to be given priority for a timely response.Quote:
Originally Posted by STL
They're not even giving first priority for high demand items like the Funko exclusive boxes anymore which is really disappointing. What good is a 10% discount when it can't be used efficiently?
Got not-MP Hoist today. Overnight shipping, ordered 23 Jan with MP-38 so was good they split shipment without being asked.