Plus people still waiting on MP Ramjet < know wonder PC's we are cheap doesn't cut it anymore for some <
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Plus people still waiting on MP Ramjet < know wonder PC's we are cheap doesn't cut it anymore for some <
On the plus side, they are consistent :)Quote:
Originally Posted by laproblematique
Let's stick to the facts. :)Quote:
Originally Posted by danny-boy
+ The official release date is 25th February 2017, which is two (2) days from today.
+ PC's online store states FEB 2017 ETA (as of 5pm AEDT on Thursday 23rd February 2017). Link here.
+ In the absence of any further update(s) from PC, this is the ETA PC Customers need to follow.
Quote:
Takara Tomy Masterpiece MP-35 Grapple
PRE ORDER FEB 2017 ETA - Max 3 per cust or 2 Max if using Energon Vouchers.
OFFER *
Previous customers who have purchased PS-03 , PS-05 and MP- 33 inferno
will get complimentary upgrade express shipping , attached to the MP-35 order. (Conditions Apply)
** PO and Parcel Lockers will not be shipped express but Aus post Shipments will still be front of que if the customer has ordered the 3 other figures from PC .
Quote:
Originally Posted by Megatran
Quote:
Originally Posted by Chuck Todd
I tend to agree with Chuck there.
:D
I don't understand the express queue upgrade. I bought MP Inferno from them but not PS03 or PS05. Is the upgrade for people who purchased any of these items or is it only for people who bought all three?Quote:
Originally Posted by Megatran
Think its a $35 fee to jump the queue no matter what or when you purchase.Quote:
Originally Posted by danny-boy
Likely something customer will need to get clarification by emailing Pc, since the way it is worded can be interpreted as either given Pc are rarely clear and precise in their messaging / communicationsQuote:
Originally Posted by danny-boy
You need to have bought all three -- there was a post on FB or here (can't remember which) which confirmed it.Quote:
Originally Posted by danny-boy
Ah I thought so. Thanks for the confirmation.Quote:
Originally Posted by MEEEGGGAAATTTRRROOONNN!!!
Sent 2 emails in 2 weeks asking for update and no response.
I'm annoyed as some of my items were in stock when I ordered them
Sent them 2 in one week :confused: same deal.Quote:
Originally Posted by davieanix
I don't get what's going on, when I started using them they were fine, I can totally understand the stocking issues with the online exclusives with transformers like ramjet, but not stuff like mp primal who's mass produced.
I know they haven't pulled a fast one and did send one of my many standing items 2 weeks ago but some are backlogged, did they push so hard for more customers that they never bothered to have antiquate staff to handle the influx?
I know they said in the past more staff=they charge more but this is starting to seem like its a 3 man team or something, and this whole video series or whatever they mentioned...
Perhaps get the customers squared off first, not a fan of the waiting game and without an update for people wondering about stuff from last year now :(
Perhaps Scott can clarify about this as he does come into this thread from time to time.Quote:
Originally Posted by hYpNoS
Can only speculate at this point, but it'd be nice if instead of discount codes for everybody as a solution to these issues, they could hire more customer service staff and get these backlogged items shipped faster to really concentrate on getting these orders out that have been delayed for months without communication.
Judging by responses I've seen from pc, there is a cs team, Facebook team, twitter team, and packing team. I'm surprised prices are so cheap considering how many teams they have in their employ. Maybe that will change when pc have a legal representation team to deal with action taken against them.
Scott has the business acumen of a toddler. All of this trouble could've been avoided if he realized that he could've moved on from cheapest prices at the sacrifice of cs once his customer numbers had grown to a point he could no longer manage using that model, to competetive prices with good cs and still retain customers as well as gain more.
Initially my experience with PC have been positive however lately I emailed regarding Hasbro Titans Return Deluxe Wave 3 Bundle which I ordered 2 of and since they've been so late I requested a refund. They responded promptly stating they would only offer store credit which I accepted. Strangely they sent one bundle and canceled the other and gave me store credit for that one. They did email apologizing for the mistake.
When I dealt with Big Bad Toy Store I forgot I ordered Bluestreak from them as well as Robotkingdom. I remember I received Bluestreak from RK and then got my credit card charged by BBTS. I emailed BBTS and they gave me a FULL refund which was really nice of them to do so since it was my mistake. I would like to order from BBTS but due to their location and price I switched to RK.
At the moment I'm still waiting for Inferno and I'm not sure if I should email about that one. Will that speed it up or just delay it since they're expending more resources to answer other emails. My friend emailed last week and informed me they were shipping Inferno's this week but I've yet to hear about it.
I'd like to give PC the benefit of the doubt and I still have several Transformer preorders remaining with them but at least with RK when I ordered I always got my Transformers at a consistent time frame. I don't mind waiting longer but so long as I know how much longer I have to wait but the not knowing is beginning to get frustrating. It's a shame as their prices are very good and being in Australian dollar is a huge plus but I'd rather my money not being tied up for several months and earning me interest rather then someone else.
As others have said I will wait out my remaining preorders but I will be very hesitant to place new ones until they prove me wrong with my remaining orders.
Please refrain from making personal attacks against people. That is not feedback but merely being inflammatory.Quote:
Originally Posted by Darkness
Well said. I could say more but I'll leave it at thatQuote:
Originally Posted by Raider
Still haven't received my refund but also I'm not expecting to really.
With regards to having separate teams... I dunno. I've encountered people/brands who claim to have more people working for them than they actually do. I get PC is a small business, but I agree that you can't just offer discounts to get out of a pickle like bad customer service, because guess what? You only make more problems for yourself.
Unfortunately I think they've grown big too fast and they are scrambling to keep up. With some people out there emailing every day, doesn't help the issue. Sure I'd like to know where my items are that i ordered last year, but I'll wait. I know I will get my items
What issue? They have re-enforced they fixed the issue and there is no issue. :cool:Quote:
Originally Posted by 1AZRAEL1
Ignoring customer is a choice and doesn't necessarily mean there's an issue :rolleyes:
This just shifts blame on to those who are just trying to know if they've thrown money down a well or not. If they grew so large that they are having difficulty answering emails, then they need to take profits from that growth and invest it in to staff to help answer emails. The emails wouldn't keep growing if they'd just actually addressed those issues right away.Quote:
Originally Posted by 1AZRAEL1
I've never even heard of any so-called "PS" line. :confused: :confused:Quote:
Originally Posted by danny-boy
...in which case you might as well go with one of PC's competitorsQuote:
Originally Posted by BruiseLee
Is there an instance yet of PC not actually delivering on an item? I'm not talking about people taking refunds, I am actually talking about an order being placed and not actually being filled so that the person is out of pocket.Quote:
Originally Posted by Ploughmans Lunch
That'd be a 3P add-on set from memory I think.Quote:
Originally Posted by GoktimusPrime
As for people not receiving items, I don't think that's happened.
Just a quick question, for those who haven't received answers - how are you laying your emails out?
I've never not had a response to mine, just wondering if the content of the email you guys have been sending might help/hinder a prompt response?
If it helps, the last email I sent was in the week between Christmas & New year, got a response in ~48hrs.
Maybe I just got lucky?Quote:
Title - Order [number] update request
Body - Hey guys,
Can you please provide an update/ETA on [product] from order [order]? (Included hyperlink to product page on their site here)
Thank you,
/prjkt
It stands for perfection series Gok:)Quote:
Originally Posted by GoktimusPrime
Why am I not in this series?!? :pQuote:
Originally Posted by ZoonMaster5000
Trust me you got lucky I sent one nice as pie, no response. The way I see it if they can't give you an answer they just dont reply.Quote:
Originally Posted by prjkt
And as for not getting items people who were still waiting on sentinel have been told there's no guarentee of shipment as supplier may have short called them. So it is happening.
exactly.Quote:
Originally Posted by Ploughmans Lunch
Most importantly customers should not be continually blamed for sending in email when a business choose to not provide & limit legit means of customer service communication channels such as:
FB, Messenger, Phone, twitter and dictates they would only accept emails but then turnaround and ignores those too, what are the general customers suppose to do?
While those who are personally close to the boss continues to simply pm and can get a response within minutes to an hr, the wider customer base does not have that luxury and are essentially at the mercy of the business.
Out of interest, what Customer Service reference number are we up to now?
I sent one three days ago it was #447@.Quote:
Originally Posted by Megatran
I won't put the last number as I have been a bit negative of late with pc and I don't want them to put two and two together.
Quote:
Originally Posted by aching878
The Marvel Legends Australia FB page has an example of this situation.
Regular Joe sends several emails & gets no replies. The "Authorised Rep" (they now have customers acting as go-betweens), not PC Customer service, sends a PM to Scott and gets a response for all of Joe's questions in 11 minutes.
This is sadly yet another reason why I have moved 60% of my purchases back overseas and by the end of the year 100%. I like they say am voting with my wallet.Quote:
Originally Posted by Sinnertwin
I just sent another email after not having received a response from my last one on 08/02.Quote:
Originally Posted by Megatran
I got number 4591
To put that in context that is 20ish ahead of the number I got this morning.
I am about 80 ahead of you.Quote:
Originally Posted by Golden Phoenix
I've not seen them not deliver on an item. Sure there are delays and lengthy delays, but they've deliveredQuote:
Originally Posted by Ploughmans Lunch
Well my last email on 08/02 was in the 3900s
So in 17 days they have gotten ~600 emails. That isn't a lot (35-36/day). I handle more at work and I have to chase up updates from techs most of the time and handle escalations from the floor.
If I was managing the email I'd have a list of delayed things somewhere and and set of templates.
At least a 'sorry it has been delayed' email would be nice, even if it is copied from a template
My TR Blaster still hasn't shown up; the last email reply I got in Jan was 'Not sure if the order will be fulfilled' ... I've asked what my next move is but they haven't replied, and that was 4 weeks ago....:mad::mad:Quote:
Originally Posted by Raider
I ordered a CW Ironhide with UW Grand Galvatron preorder. Ironhide never showed up, the invoice printout I got with the order just had a big X over Ironhide and that was the first I heard about it (no emails saying "Hey, we ran out of Ironhides, here is a refund" or anything like that).Quote:
Originally Posted by 1AZRAEL1
While I understand circumstances will always be different and that there's a likelihood my issue was a big one-off, I can't help but feel a bit anxious. It wasn't an issue when their customer service was all fine, but later last year things just started to unravel a bit.
I'm not looking forward to the day where an entire shipment is lost or an allotment couldn't be filled and people are then stuck dealing with secondary-market options which are more expensive than just purchasing from HLJ or Amazon (like if I have to go and find Ginrai etc). Again, I don't think it would be entirely fair to blame PC for something like that (as we wouldn't have all the information of course) but their behaviour as of recent hasn't given me hope that they'd be able to handle it in a manner befitting one of their competitors.
Fair point. What does your order status show on your profile? When I've had an order split, it showed partial I think from memory. I can understand an anxious feeling though.Quote:
Originally Posted by Ploughmans Lunch
Hopefully that never happens, and hopefully they take all the negative feedback onboard and are working on improving it. Unless we work for them, it's all speculation what is happening behind the scenes. Just have to wait for it all to play out.
Order says Partial, which is fine. I also got an email from them (after a lot of hassle) which assured me there was no risk to any of their stock and that it would be filled in time. I understand that shipments by boat can take an age and a half though.Quote:
Originally Posted by 1AZRAEL1