You could be more specific what toy you ordered than making assuming is perfectly normal for a pre-order as I have NONE fulfilled too but not whinging about it.Quote:
Originally Posted by Civic Bossman
Thanks.
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You could be more specific what toy you ordered than making assuming is perfectly normal for a pre-order as I have NONE fulfilled too but not whinging about it.Quote:
Originally Posted by Civic Bossman
Thanks.
It was for IN STOCK CW Motormaster and a set of the latest scouts (Groove etc) - Motormaster is filled but the scouts aren't. So my whinge is slightly warranted.Quote:
Originally Posted by drifand
I have the Legends on order too, but did not get a response asking about them as they were showing in stock, I assume they are waiting to ship with another item, but my Combiner Hunters (still waiting for them to be delivered from the shipping notice from 4th of August) shipped after they came into stock.Quote:
Originally Posted by Civic Bossman
Do we know why its so slow to get responses from PC at the moment? I have sent about 4 or 5 queries over about 4 weeks and only got one response.
UPDATE: Got a great response from PC today that reflects their message below. Looking forward to many more orders! Thanks PC!
I'm seeing the same. I sent an email and an online form last week with a query about a delivery that has gone awry and nothing, no response. They are posting on Facebook a lot though. Perhaps I should try and make contact that way.
I've had the same issues as far as email response is concerned then when they do finally get back to you they sound hard done by that they had to deal with your issue.
I still have 5-6 pre orders with them will probably venture elsewhere once they are fulfilled.
Quote:
Originally Posted by UltraMarginal
OK, so I opened up my Parcel, it was massive for the size of the stuff inside (SDCC Combiner hunters set and Platinum preceptor and blaster). there was scrunched up paper and some DHL bubble bags in there for padding and space filler. I personally would have arranged it differently but apart from some small damage to the Platinum box from an impact on the bottom side of the shipping box it was all fine and in good nick.Quote:
Originally Posted by UltraMarginal
so for the moment I am quite happy with PC, I still have Devastator on Pre-order with them and will consider them for other purchases in the future, especially given the quality of the AU$ at the moment.
Placed my first (well second counting a preorder for devastator) order with PC
it took a week after I placed and paid for my order for it to be fulfilled.
But then took just under a week to go from being fulfilled to arriving. The box wasn't damaged or dented in any way. Me whilst the figures inside weren't very well protected (only having some folded up paper to pad them. They had no damage
All things considered I am very happy with my first purchase from PC and will be placing more in the future :)
They NEVER reply to me...Quote:
Originally Posted by ZoonMaster5000
I had to threaten them with the Ombudsman recently just so they would get Transdirect to deliver my package like they were supposed to! My experiences with PC have been terrible and I will never be spending money with them again.
Any retailer can be 'good' while nothing is going wrong, it is what they do when something inevitably does go wrong that determines if they are a good company or not.
It is hard for me to say anything as I have not received any order as of yet.
I am also getting the vibe that some people may be a ted impatient as they are NOT hk store and do not get the goods first hand and have to come through from other distributers.
Hopefully my bluestreak and Tracks can be the first few orders I can actually give a proper review.
But so far, all my emails or message through their GUI have been replied.
Recently they gave me a refund in my breakneck and quicksilver order since those figures went M.I.A. However since the card used was a single load premaid master card, I never got my money back, which means a refund means nothing :mad: I've just been ripped off!
All I can say is that my service has been terrible :mad: unless I can get my order, I am never using Premium Collectables again.
I'm sorry but taking forever to send my order, and then giving to a courier that fails to reliever it is unacceptable :(
No reply from my query as to why my order from July for in stock items hasn't shipped. First and last time I use these guys.
I have been using PC since MP Star Saber release and may not always be quick for items to be received especially now their orders has grown, i dont mind that as long as i have my items without spending too much. In my case they reply to all my queries thru cservice or FB, just like my query with the ETA for Bluestreak they say it is due to be filled next weekQuote:
Originally Posted by drifand
My first order with them will the TT MP-11T, which isn't available til Dec, so it'll take a while to decide if I want to use them again. The last few posts aren't that encouraging though :(
Luckily there are a couple of other new retailers to try out
I'm already pissed off with pc. My pre-order of cw motormaster haven't arrived yet and its already september.
Yup, I am in no rush for things as cheaper prices comes with compromises in time. So long as they get the goods as promised, I am not too fussed with slight or even longer delays.Quote:
Originally Posted by ampoldj
A while back I asked for the address in my pre-order to be updated with my work address, I checked it yesterday and it has been changed. easy peasy
I did this too. It did showed that they do check and respond.Quote:
Originally Posted by UltraMarginal
How long did it take for the change to show up on your preorders?Quote:
Originally Posted by UltraMarginal
I made the same request on Monday morning but nothing has changed yet and I have not had a reply from PC.
I made a new default address on their webpage and asked them to then change it. I don't know how long it was, it was at least a week between when I asked them and when I checked.Quote:
Originally Posted by Blastwave
Just got notification my SDCC Combiner Hunters set had been sent via Auspost.
Thanks, that's what I did too. Hopefully it gets updated before the orders ship. :)Quote:
Originally Posted by UltraMarginal
Auspost? They finally not using courier delivery now?
No, they did indicate that they would use several postal services which Austpost is one of them.Quote:
Originally Posted by leej84
I was thinking about getting quake wave but im hesitant now.
I hope i have no issues with Tracks and Devy which i've preordered.
They really should reply to emails. If your preorder system is to take the full amount months before release then it does us and yourself a lot of favours to put the customers at ease. Especially if an order is not fulfilled.
Yes it will take time answering everyone but that's what you should be doing.
I think they chose Auspost for my order as I chose a parcel locker as the delivery address. After reading this thread and seeing they use couriers, I'd been meaning to change the address but never got around to it. Works out better this way for me.Quote:
Originally Posted by leej84
Just tossing my 2 cents in. Had a little trouble communicating to PC here but I think that's mainly cause they started to get super busy.
So I messaged them through their website and got a reply quite quickly.
Ever since I've used the web form to mail them and have gotten replies really quickly.
Have since received my Trypticon from them (in good condition, quite happy) so didn't hesitate to order a few more bits and bots.
With really great prices and (so far for me) good communications and packing I'm happy to keep recommending Premium Collectables :)
My orders of SDCC Hunters and Devi plus my combiner wars lot came through nicely packed and quickly shipped, thanks PC for the good service.
Got a shipping notice for Bluestreak last Monday, going to give them till tomorrow until I contact them and ask where it is. Did anyone else have a long time between shipping notice and item arrival?
My last delivery from them took 9 business days with Aus post so I'm not sure if it's just our lousy postal service or the fact that they probably operate on theQuote:
Originally Posted by spiderken17
E-parcel system where they book it in and get tracking but it doesn't actually get picked up for a day or 2.
It was overnight for me. A week does seem overly long, especially if it was sent by courier.Quote:
Originally Posted by spiderken17
all my items have been sent via courier by them and have been received within 2-3 business days of the shipping notice. (Tracking info was also accurate)
Out of curiosity, any received a CW Motormaster from these guys yet?
Order one thinking we may never see it released locally, looking like I made the wrong call on this one.
Update, I emailed PC about my MP-18B which I received shipping notice for on the 7th but have yet to receive a reply email from them. Up to this point I had not had any communication problems and I am happy to wait for my items a little longer if it means I can
1. get them cheaper and
2. give my money to an aussie seller
but I am a little annoyed that I have not received a reply. I'm not even that bothered that the item has taken this long when others have theirs, its more that I was told the item was shipped over a week ago and so far have not been told why it hasn't arrived yet.
On the note, I have not received my mp18b either and is by Aust post and NO tracking info for me. I am surpriesed is taking this long.Quote:
Originally Posted by spiderken17
I had several repies but it wasn't relating to this. I am giving it till next Wednesday and then I start chasing them.
I have found their communication very hit and miss. I know Griffin is discouraging us from asking questions to sellers in these threads but when they don't reply your email and there is no number to call, what else are you meant to do? I've actually had more luck getting responses from PC here than through their website/email.Quote:
Originally Posted by spiderken17
I would encourage people to use cservice@premiumcollect.com.au
if they dont have bluestreaks. they have all shipped now so should be in transit or delivered.
I recently had a audit done on emails and hardly any were missed so It's hard to understand comments from some people they never get a response. We are happy to reply to any email, regardless of it being the 1st or 10th email .
Now tonight was my first oppurtunity to go through this thread, definately there is some merit in areas we can improve, we have grown to a very large business in a short period of time, and in the transformers space I know its very pleasing to see over 500 units ordered from the group, out of 500 orders from OTCA seeing 15 or so people unhappy leaves me with mixed feelings. on one hand it is a small number in the onverall performance of the business, but on the other hand it is 15 people we would of liked to keep happy So 15 people 5 people or 1 person unhappy is still not going to make us happy and we hope to do better,
thanks to the members of OTCA who stick with us.
I know that the level of support has allowed our prices to stay the cheapest in town and looks like staying that way as our buying power grows.
My Bluestreak has to wait for UW Menasor. Got shipping notice on 15th with ETA on 17th but tracking just started to get updated on the 17th saying just picked up so hopefully i will get it tomorrow 21st. It is the first time this happened and not sure if it is PC or transdirect that caused the slight delay since both never replied when I inquired on the 17th morning...Quote:
Originally Posted by spiderken17
My Bluestreak arrived today, 2 weeks after I got shipping notice. I never received a reply from PC.
^Checked your Junk/Spam folder?
Hi PC,Quote:
Originally Posted by Premium Collectables
Is there an issue with your messaging system on the site?
I left two messages about updating my shipping address on existing pre-orders and didn't hear anything back.
Then I got an email early this morning querying the difference between the address on the order for MP-12 and my registered default address and asking which one to use (which I thought was nice of you to do).
I responded as soon as I saw the email, which was 30 minutes after it was sent to me then I got a shipping notification this afternoon using the old address.