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Same as one of my orders then. At least it will be on the way at some stage. I too have invested a fair chunk of cash to them, a lot I'm waiting on. Like MP Inferno. But he'll turn up eventually like the rest. Even if by boat :pQuote:
Originally Posted by Ploughmans Lunch
Temporarily closing this topic for 24 hours, to let people cool off a little, as the debate and criticisms are repetitive and going around in circles.
Come back tomorrow with your feedback (about your transaction or dealings with them)... but please resist the temptation to join in with your two cents or past grudges if you are no longer a customer of theirs (especially if you are just repeating what you've already said once or twice before).
So I'm still waiting on any communication back from my last 4 emails asking PC to change my shipping address.
The last email I sent them was on the 15th. I've since had 4 items (in 2 different packages) sent to the wrong address. Just over $700 worth of things. I was incredibly lucky that the person living at my old address is someone I actually know.
What if I had moved states? Or someone else had moved in that I didn't know?
My shipping address still hasn't been changed and I have 2 orders left with them.
PC are a great company when it comes to prices. They really can't be beat on prices in Australia and even other online retailers don't match many of their prices. But their communication is terrible.
While I didnt get a response from my emails, I took to Twitter to ask them about MP Primal. They did respond and said that they are still waiting on 80 or so, this should hopefully fulfil all remaining orders. However they didnt provide an ETA :rolleyes:
New request (#4367) sent 7 days ago with no response to date. Ugh.
I went on a google hunt for pc feedback and found that, its kinda annoying to find somewhat of an answer you were waiting for on social media rather than a direct email :(Quote:
Originally Posted by MayzaPrime
Hopefully all my other stuff comes too, I got more things backing up now...
last week i received notification for a sh figuarts star wars figure on wednesday morning and it arrived on thursday at lunch time. speedy! figure was wrapped nicely in paper in a fairly snug box with some paper for space filling.
on the negative side, I have tried to find out some info on a case of star wars black series 6" figures I ordered ages ago. I think the figures in the case have changed, maybe more than once. There is no info whatsoever or pictures when you look at the item on the website. I have asked about it at least 2 times because depending on what is in there I might have tried to cancel the order if I already have them. I received a shipping notification for that case this morning so I have emailed again to see what is up with it. Let's see if the package arrives before they write back to my email....
*i think laproblematique might have been in the same situation....??
Was this the same wave that DaptoDog was after?Quote:
Originally Posted by philby
http://www.otca.com.au/boards/showpo...&postcount=618
Yep think it was DaptoDog. I'm just waiting on a Wave 9 case.Quote:
Originally Posted by SuspectimusPrime
Ha. 10% chance you're busted!Quote:
Originally Posted by ZoonMaster5000
No updates on MP Cheetor sadly.
Yep and given my location that probably narrows it right down the odds are against me:DQuote:
Originally Posted by OptimusNerd
Side note I never received a reply to my email:(
So been just over a year since i placed my MP Ramjet order, placed 3rd Feb 2016.
If it makes you feel any better, I ordered before you and I'm still waiting as well. Honestly they just got screwed by a supplier, and while they did not widely advertise it - they did (and probably still would) offer you a refund. The last time I inquired, they didn't have any definitive timeline for me, but stated that they still expect to fulfill.Quote:
Originally Posted by iscreamonstars
It's by far (far far) the longest running pre-order item I've had to wait for from them, but it's an extreme case. Certainly not great, I grant you.
If they had of fessed up as soon as they knew and let affected people know and offered refund then, might have been different.
But they didn't, and didn't offer refund till to late and most reasonable pre order prices were gone.
They also assured me in email that order would be fulfilled last year.
From Facebook (3 mins ago)
Order Updates -
Effective Friday 3rd of March, and every friday until further notice.
a information update will be provided regarding pre order products that are past the original ETA, this list will involve new information only different from the website updated ETA's.
This Week we celebrated our 13,000th Order in just a couple of years of Business, We May run another discount day associated with this epic milestone.
Due to our PC TV project being delayed Facebook and Twitter will no provide new information updates,
if your product is not listed in the update, check the website first and then contact cservice@premiumcollect.com.au . the facebook team has no access to your orders or individual status, so please ensure you are using premiumcollect.com.au and not premiumcollectables.com.au when attempting contact.
Quote:
Originally Posted by iscreamonstars
I'm in the same boat regarding MP Ramjet. Finally gave up and sent multiple e-mails since 24/01/17 advising that I'd like to take up their refund offer but as yet have had no response to any of the e-mails.Quote:
Originally Posted by OptimusNerd
you might need to recheck the email address as they stated their new email. Mind you I used the default message from their website and that points to their old email inbox.Quote:
Originally Posted by Congie
I took the opportunity to pay $210 for Ramjet last year as our dollar went up slightly. However the downside is my ramjets shoulders are QC issues and PC has not replied on my store credit.
There is no new email address. Confusingly enough, it's always been premiumcollect, not premiumcollectables for email.
Yeah I've been buying from PC for many years and the address has always been cservice@premiumcollect.com.au - carried over from their old domain name.
Update: Yet to receive a refund for Sentinel Prime. Email sent but no answer given.
So does anyone know where these supposed ETA updates are to be posted, they are not on Facebook and I don't see any ETA updates on items I am waiting on..?
Apparently these ETA updates are delayed too... :mad:Quote:
Originally Posted by Bumbleb33
They are being posted using the sea freight option :pQuote:
Originally Posted by Glitchdan
56k modem upload. :DQuote:
Originally Posted by ZoonMaster5000
It's still Friday. What, did you expect them to post up the update at 0001?
Yeah! There's still 7 hours & 44 minutes left in the day where I am.
The weekly update from PC has gone up.
FEEDBACK #1
Whilst it is a list of sorts, there ought to include, as mandatory or priority , the items that have had an extended delay in preorders (say > 3 months). Few examples:
+ Masterpiece Ramjet
+ Titans Return Blaster
+ Titans Return Sentinel Prime
+ Masterpiece Thrust
These have been omitted from the list & there are no update(s) on the product info page. Consequently, Customers only avenue is to continue to clog the unresponsive Customer Service email account.
FEEDBACK #2
Would be beneficial to have consistent 'ETA' lingo. Some are described as 'Shipping begins/started' while others are 'Due'. The 'Shipping begins/started' date doesn't really tell the Customer the ETA.
Food for thought.
Premium Collectables
2 hrs ·
SNAP SHOT PRE ORDER UPDATE 3/3
*if your product is not listed, check the website or email cservice@premiumcollect.com.au
any comments below this thread will be removed if related to items not listed on this weekly list.
We will feature 4 of the most enquired about pre-orders each week in popular categories. ( Twitter, EMAILS , online forms )
TAKARA TRANSFORMERS -
Mp-29 Soundwave - Supplier Delayed - Shipping begins END OF MARCH
MP-33- 70% orders filled - Shipping remainder this Month with final batches due in
LG- 35 and LG- 40 - Supplier Delayed - Shipping begins MID TO END OF MARCH
SKYWARP - Supplier Delayed - Shipping started late feb. Shipping still ongoing in march
HASBRO TRANSFORMERS
Leader Six shot - Due End of MARCH
Hasbro Masterpiece Soundwave - Supplier Delayed - Shipping started late feb. Shipping still ongoing in march
HASBRO VOYAGER MEGATRON & OPTIMUS - USA shelf date was delayed, OUR STOCK is due end of MARCH
HASBRO MP SHATTERED GLASS - 80% orders filled - Shipping remainder this Month with finally batches due in
3RD PARTY BOTS
Badcube - sunsurge, slick and grump, should arrive end of this month, based on update from supplier.
Maketoys Contactshot - due end of next week, shipping to commence week after
Fantoys Grinder - Due end of this month early april.
toyworld devi - 80 percent of bundles have been filled, we receive extras of the wrong figure to fill the remaining 20 percent,
we expect the replacements to arrive mid to late march.
Better to post in new items/updates thread. Which I have done :)
Yeah but all the whingers frequent this thread so I put it here for them...Quote:
Originally Posted by 1AZRAEL1
Okay... I've had too many beers and thought I was in the updates thread lol
Time to put you to bed drunky. Let's put some beer in you and put you to bed :DQuote:
Originally Posted by Raider
They have updated quite a few of the individual product pages on their website with new ETAs. There are a few that aren't there (MMC Titanika as an example, which still has old original ETA). So I've emailed cs to inquire about specific figures.Quote:
Originally Posted by Bumbleb33
If there's no revised ETA on the product page, and it wasn't mentioned in a FB post... then try dropping them an (another?) email specifically asking about a particular figure.
Ok my star wars black series order arrived, well packed and protected and pretty quickly. They did not respond to my email on 28/2 about what was actually being shipped, nor did they respond to my previous emails asking about it. Out of the 6 figures that arrived, I needed 2 and am ok with keeping one of the others but I will need to try and sell off 3. I can't even remember now what was the original description of the wave at the time I ordered.
This is why I was emailing because the figures changed at some point and I might have been better off trying to get the individual ones I needed instead of staying with the case order. meh :/
Curious which ones are you trying to move on? Could you PM me?Quote:
Originally Posted by philby
Up to 8 replies from me, 2 from them re: Perfect Effect parts for Computron/Bruticus.
Last reply from them was that they would refund me back on the 31st Jan. Three follow up e-mails from me and still no reply on refund.
Yet I sent VIP order request last week and they responded w/in 24 hours...
I'm pretty pissed. They're hard to not buy from b/c they're so cheap. But increasingly I'm less willing to order from them. If more items run me through this gamut, I'll be over it.
Maybe they have an entirely different staff looking after VIP emails who aren't in any way in contact with regular CS emails :rolleyes::rolleyes::rolleyes::rolleyes::rolleyes: :rolleyes::rolleyes::rolleyes:Quote:
Originally Posted by STL
Got my Downbeat today. Happy chappy again
received my mp grapple today (shipped yesterday). Very happy with the standard of shipment and packaging, and item itself.
for those interested in the order details:
order placed on September 06, 2016 08:31PM
100shipping club, standard customer. spammed that pre-order.
Also got my MP Grapple today -- all nicely packed!
No diecast figure though, which is disappointing as it's a nice bonus (unless PC have stopped sourcing their figures from Asian suppliers).
Wouldn't be an issue if their customer service hadn't gone AWOL... :rolleyes: