And now I'm like... hungry.Quote:
Originally Posted by Ploughmans Lunch
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And now I'm like... hungry.Quote:
Originally Posted by Ploughmans Lunch
The tfidu post only reinforces what i mentioned earlier about their lack of business smarts. It doesn't take away the fact that there were other contributing factors he didn't mention. He's owning his mistake.
He mentioned apollyon but doesn't mention the price war with pc that happened. Tfidu listed apollyon, pc later offers for less, tfidu lowers again, pc goes lower still. At the time tfidu was the Australian distributor for Xtransbots yet couldn't compete with pc focused attempts to undercut tfidu. Nah, pc didn't didn't play a part at all. A small retailer with a day job didn't get bullied there at all did they?
I don't mind waiting what I want is consistency if I give money upfront I want to know when I'm going to get said item. If the preorder stated you will get this item 4 weeks after release and they delivered on that every time I ordered I'd be fine and happy with that. What isn't acceptable is waiting 1/2+ months after ordering and still having no idea what is going on with said item. I'm glad I'm one of the lucky few that got my Ramjet early but a friend of mine is still waiting and that is unacceptable given when he came out.
The facebook updates weekly are a welcome change and they have stated Infernos should all be shipped by the end of this month if I don't get mine by the end of this month I won't be pleased since I've been waiting since December for him.
PC need to inform the consumers what is going on with their order. When you put down an order they should inform you if you're in the first batch, second, third etc. What is also confusing is how long does it take to ship products once they get them? Does one batch take 2 weeks to ship everything or are they getting multiple batches and shipping them within a couple of days of receiving them?
I thought I read somewhere a few months back that they weren't going to be shipping in multiple lots anymore and that all orders would come at once?
To be honest I'd much rather they tack on an extra month or two on the ETA to ensure that every order is shipped to Australia all at one time and we don't get customers (many of which who should be at the front of the line based on pre-order time) but somehow end up waiting half a year to a year after the ETA due to 1 out of 12 shipping lots being held up for some reason.
Okay... another 24 hour cooling off period, for going off-topic and going around in circles with the same issues that we all already know about (or don't need to know about).
as far as I was aware that was only for exclusives. Normal items/releases would still follow the multiple shipment route.Quote:
Originally Posted by laproblematique
Yes that was my understanding as well (TTMall, Toy Show exclusives, etc) but keep in mind that all of the coneheads were technically TTMall exclusives weren't they? But then get distributed by Hasbro Asia anyway? So it's all a bit... unclear.Quote:
Originally Posted by xlojnr
did anyone else here order the Perfect Effects PC-15 Upgrade Kits LG-JINRAI set??
I've sent an email (via the website) to enquiry ETA...
May be an Ark would be better :DQuote:
Originally Posted by 1AZRAEL1
Anyway i got my MP Inferno as well last Friday. I was hoping to start with the mini diecast figs collection after they stopped the coins but well better not try to if it is gonna cost me 10-20 bucks :(
Quote:
Originally Posted by griffin
THANK YOU!!
We need a take it outside page, where people can bitch moan and fight as much as they want like I think Damn Toys had years ago.
Or not :p
Darkness = TfiGuy??
Cheeky :p
Also to add to the actual point of the thread.....
I am still waiting for Inferno. You got nine days Bigelow
[IMG]http://i1300.photobucket.com/albums/...pstxegy6zn.png[/IMG]
Ur yeah, my friend just sent an query today about Thrust and inferno, but I doubt they reply.
You probably need a new pic by end of the month as I am sceptical if they send the remaining orders out. I honestly think they need to be transparent to say we are waiting on these from the source which was shipped when.....etc
Rather than stating by the end of the month still shipping.
On April the 1st I will be demanding a refund :DQuote:
Originally Posted by drifand
Yeah, see how that goes :p
Why can't PC be more transparent about the delays?
e.g. I'm currently experiencing a delay in additional workbooks for my Year 8 and 9 classes due to much higher than expected enrollments. I have explained this to my students. A few days ago I finally received the books from my supplier, but it was the wrong edition so the books had to be returned and I'm waiting for the correct stock to be sent out. Again, I have explained this to my students.
Why can't PC post updates explaining what's causing the delays? Knowing why something is happening makes it a lot easier to accept. I know that when I'm stuck in traffic I like to hear what's causing it on the traffic report. When the report says that there's been a breakdown or incident on a road affecting me, okay, I'm still not happy, but it gives me some alleviation because I know why I'm stuck in traffic. But when the report says nothing about anything affecting my route, then I just feel more ticked off because I feel that there's no reason why the traffic should be grinding to a virtual halt/mobile car park. The level of irritation and frustration is just so much higher.
That's the weird thing...are they scared if they start mentioning things like boat shipments that people would be turned off? I dunno. Even the recent new items don't even explain it fully, they just say 'our release might not match local retail dates'. Just be honest!! :rolleyes:
Quote:
Originally Posted by GoktimusPrime
Quote:
Originally Posted by philby
Probably are. If they openly acknowledge their second shipments will always take much longer then people will start asking questions like why am I paying the samr price as people who get theirs on release date. And that sort of thing.
No one wants to wait months after the official release date especially if they pre ordered. They'd buy their toys elsewhere.
You'd think so. But I personally don't care if I get mone well after other people do or after release. But again, this discussion will end up like a circular discussion again so I'm gonna leave it at thatQuote:
Originally Posted by Smint
Because human nature is horrible.Quote:
Originally Posted by GoktimusPrime
People will accept the excuse for the first delay but will be skeptical about the second. Fool me once etc.
You can see it here with how people get irritated if if a second item at a later date is delayed let alone the same item delayed twice.
PC would be on a hiding to nothing with up to the minute updates of what has happened to a package. If it wasn't complaints about PC making the package late, it would be complaints about PC using suppliers that make the package late. I have seen it in action at another company with real world problems forcing release dates back and back and the more the public knew the more control over the situation was lost. It is a lose lose situation
Really it is a bit like the old story about making sausages. You don't want to see it. You just want delicious sausages on time.
That said, some sort of information would be nice. Even if it is a "it is still coming," of a % of order filled.
So where's Friday's update, emails not being answered.
Items not being sent sent out even tho being overdue
year or months.
And the lies bout when items will arrive, which i been told numerous times.
Can we try and keep feedback a little more constructive and reduce the number of accusations, assumptions and scare mongering please. If this continues I can see this thread being closed.
I'm curious if anyone has received Megatronia yet?
Nope, ETA is end of MarchQuote:
Originally Posted by Ploughmans Lunch
i got the mini optimus with mine from PC but i don't remember when it was listed or any queues or anything like that. I placed the order on 5/7/16 and it was shipped on 16/1/17.Quote:
Originally Posted by Kazza
Reported check your order bug, when in your account and clicked on your order, you need to sign in again.
I can confirm this bugQuote:
Originally Posted by drifand
The updates have been changed to Monday..Quote:
Originally Posted by iscreamonstars
Here it is:
*if your product is not listed, check the website or email cservice@premiumcollect.com.au
any comments below this thread will be removed if related to items not listed on this weekly list.
We will feature the MOST enquired about pre-orders each week in popular categories. ( Twitter, EMAILS , online forms )
Transfomrers Legends LG-41 Leo Prime- - shipment due end of march
MP-34- - Shipping commenced early march, shipping thoughout march taking place.
MP SKYWARP - - batch arriving later this week , more arriving early april
MP-35 Shipping commenced early march, shipping thoughout march taking place.
Hasbro Titans Return Deluxe Wave 4 Bundle- no change to website ETA
Hasbro Masterpiece Soundwave - - Shipping started late feb. one shipment arrived last week, more early april
sixshot- - OUR STOCK is due end of MARCH
HASBRO MP SHATTERED GLASS - 95% orders filled - Shipping remainder this Month when final batches due in
Maketoys Contactshot - shipping to customers this week
Fantoys Grinder - Due end of this month early april.
Fans Toys FT-16 Sovereign- april eta
S.H. Figuarts Captain America Civil War - War Machine Mark 3 TamashiWeb Exclusive- early april
S.H. Figuarts Dragon Ball Z - Perfect Cell Premium Color Edition TamashiWeb Exclusive - 99 percent shipped to customers
S.H. Figuarts joker -- stock due to arrive early april
DC UNIVERSE ARTFX+ "The Flash" Gorilla Grodd - arrives this week
GOTG 2 BAF = Shipment due early april
Marvel Legends Warlock Baf - due to arrive Early April
Han Solo, Star Wars: TFA 1/6th Scale, Hot Toys MMS 374- due end of march
Scarlet Witch, Capt America: Civil War 1/6 Hot Toys MMS 370- half our shipment arrives this week, rest early april
Suicide Squad - The Joker Toy Fair Exclusive Hot Toys MMS373- pre orders now shipped, some in stock left.
Civil War - Ant-Man 1/6th Scale Hot Toys - april eta
TMNT CASEY DREAM X - customers receiving emails regarding this product this week .
AT PLAYSETS - 90 PERCENT shipped- last batch due this week
CLONE TROOPER SET - 99 percent shipped - last batch due end of march
Anovos helmets - kylo ren and deathtrooper helments due 1st week april
Posted in the updates thread, no need to post in both
JITS's post is the full version with non-TF stuff as well. :)
Best to post the whole lot just in update thread. I started that, hasn't caught on
We're a bit slow up here in North Queensland :p :DQuote:
Originally Posted by 1AZRAEL1
Edit: ignore my previous post. Post was not deleted, I just couldn't see it for some reason yesterday or in my activity log.
I'm going to assume I'm one of those people who will not ever get their MP since I've not yet had a PC shipping notice for MP33 Inferno. Hopefully Skywarp fares better.
I'm in the same boat as you Kranix... no shipping notices at all from PC
I have an outstanding customer service query number 5446... I have no idea what that means in the grand scheme of things of if I'll ever get a reply/shipping notice ><
testing new response as I just reposted my query with PC. Its Wednesday so new CS team?
Good luck! I need to go back and find my previous unanswered emails to re-submitQuote:
Originally Posted by drifand
I have done the same as well although I have consolidated 4 unanswered queries between December and March into one email now.Quote:
Originally Posted by drifand
problem is, I am not sure whether is by using the site's message function or you need to use cservice@permiumcollect.com.au
Since I get the normal receipt, I guess we can stop watch and wait 48hrs.
Received a shipping notice for Primal, which was a pleasant surprise to be sure. I'll need to contact the new CS regarding the status of my PE parts for Computron.
received shipping notice instead of a reply. lol
Well better than 4 unanswered queries for past month or so.
Time to sent another query.
Ok so I just got a reply to email I sent a while back apologising and letting me know they are collecting the updates I've asked for.
So no need to resend emails as they are working through the back log and look like they are getting the job done!
Just got a reply from my email query (from early Feb) about my change in email address too. Guess I'll just have to wait and see if my next Startrack notification goes to the right email address to confirm the change.