Originally Posted by
kurdt_the_goat
So my front screen door, a 3yr old $700 Crimsafe with 3 latch locks is borked. The top latch dangles outside of it's hole preventing clean shutting and opening, and getting worse to the point where it'll be impossible to open the door soon.
My wife contacted them and was informed "this sometimes happens" and "it's not through misuse". Sounds good right? Then she hit us with "$150 to fix it, and you have to detach and return the door to Westral or pay more for a guy to come out".
Their guarantee says "a full warranty against faulty products irrespective of age" and "The guarantee does not extend to damage caused by accident, misuse or abuse of the product and does not cover depreciation through ordinary wear and tear.This guarantee is in addition to any rights you may have under any relevant legislation."
Obviously we've only ever opened and closed the door like a normal person would and considering there's an identical latch at the bottom of the door that continues to function normally, it's not bloody wear and tear either!
I've written them an email now so hopefully the wife was just speaking to an idiot, but damn, can you believe it?
Anyone have a link to 'relevant legislation' that i might throw in their faces should they still try and charge us?
Edit: someone's coming to 'have a look' for free on Friday now ... we'll see how that goes