NSW Transformers Sightings.

Don't bother and whatever you do, don't buy from TRU Bankstown! They are a load of jackass's!

I bought Prime from them, got him home and found that he was missing a screw from the left side window, took him back and asked for another one. They agreed, I got the replacement home and open it, the back part of right arm (the folding part) was so lose it was almost falling off!

So I went back again and they said there was nothing wrong with it and wouldn't take it back or give me a replacement!

Spent almost half an hour fighting with them until they agreed to refund me and won't sell me another one, because I'm too ''meticulous'', their words.

So do yourself a favor, don't buy from TRU Bankstown!

I'm going to check other TRU's for MP Prime, I'll post if I find one.

geez, that's a bit rough, could the second one be repaired? was there something missing or was it bad tolerances between parts?

Did you actually see if they had any on the shelf?

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Originally Posted by UltraMarginal

geez, that's a bit rough, could the second one be repaired? was there something missing or was it bad tolerances between parts?

Did you actually see if they had any on the shelf?

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No, couldn't be repaired. The problem was with the part on the back of the arm that folds down, the pin holding it in place was lose and so the whole part won't stay in place.

Nope, none on the shelf because they are holding them all in the back room. They've got loads of them, maybe two cases worth and the guy said something about them being too big to keep on the shelf's.

It's a load of crap if you ask me.

Check out their FB page and then send them a message with your particular complaint.

I haven't opened mine so I'm not sure if it'll have the issues you got. I haven't heard anyone else needing to have their MP12 replaced.

talyn8: you can report them if you believe that they have violated your consumer rights.
NSW Fair Trading
Australian Competition & Consumer Commission (ACCC)

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Originally Posted by talyn8

No, couldn't be repaired. The problem was with the part on the back of the arm that folds down, the pin holding it in place was lose and so the whole part won't stay in place.

Nope, none on the shelf because they are holding them all in the back room. They've got loads of them, maybe two cases worth and the guy said something about them being too big to keep on the shelf's.

It's a load of crap if you ask me.

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That's one of the silliest reasons for not selling a high demand figure. Perhaps they thought something of its size and price would just shelf warm.

Mine is still sealed, so can't verify any QC issues..

perhaps they don't have any security tabs to wrap them in?
they may have been thinking of the paperwork they'd have to do if they sold you another and you returned it defective. that's a bit selfish though.

Maybe in a week or two, they'll put them out and I'll be able to go in and inspect them thoroughly prior to purchasing one.

Quote:

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Originally Posted by talyn8

No, couldn't be repaired. The problem was with the part on the back of the arm that folds down, the pin holding it in place was lose and so the whole part won't stay in place.

Nope, none on the shelf because they are holding them all in the back room. They've got loads of them, maybe two cases worth and the guy said something about them being too big to keep on the shelf's.

It's a load of crap if you ask me.

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That sounds like a loss prevention issue

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Originally Posted by GoktimusPrime

talyn8: you can report them if you believe that they have violated your consumer rights.
NSW Fair Trading
Australian Competition & Consumer Commission (ACCC)

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Yeah he could but they did refund him... Better off sending a letter to TRU head office (in Australia) detailing the incident and how he wasn't satisfied with the service.

Glad I never buy from TRU anymore. And people wonder why retail spending continues to trend downwards and people are buying more online :rolleyes: