That sucks mate.
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That sucks mate.
This lowers my trust in them even more. They can't even guarantee pre-orders but they get to keep your paid money and I assume gain interest on those funds?
And since they are so bad at communication, for all we know they knew about their limited supply for a while but just didn't inform anyone.
*EDIT*
The moment they knew they had a short supply they should have started organising refunds. Are they organising refunds or do they wait until someone contacts them first?
They organize the refund immediately.Quote:
Originally Posted by Sol_Bad
Which is good, I just meant that they may have known 6 weeks ago that they didn't have enough stock on hand but aren't telling their customers.Quote:
Originally Posted by megatren
I had a problem with a purchase (an email they sent said it had been shipped, when it was not and hadn't actually arrived at tfidownunder), and found my emails going unanswered. I had to file a PayPal disputed transaction request, and was asked to cancel it early which would have waived my PayPal rights to a refund.
But the impression that I got, because his communication was quite detailed and thorough, is that he's an honest bloke but a little overwhelmed with orders. I do think he's really trying, and maybe the trade off for getting these harder to find Takara and third party products locally at these prices is going to be a slow response on customer service problems. I still think for many people, the trade off is worth it, particularly if you're ordering maybe one or two items at a time (which wouldn't be cost effective to get shipped from somewhere like RK or
Bigbad).
Please dont get me wrong as i cant speak for everyone's but I had two Starscreams paid in full.. I was notified that one would be shipped out and that there was going to be a wait on the other.. A week later when I asked about the second I was informed that they no longer had access the stock and a refund was given immediately.. Yes i had to chase it up but they were quick to explain the situation to me and were quick to give the money back.. As i said i can't speak for everyone but this was just my experience.. All in all i saved a few dollars but had to wait a few weeks for stock to arrive.. Fair trade off I guessQuote:
Originally Posted by Sol_Bad
I'm really torn on tfi. As i posted earlier, I ordered FT-12t (purple version) back in late september. It was listed as in stock on the site. The figure started shipping from other stores in mid-October. It's now the 4th of December and the figure still has not shipped. There's been a lot of talk on their FB site about one of their suppliers going AWOL and mentions that this will affect some orders, but they simply ignored requests from multiple people for a list of exactly which figures have been affected. I've tried contacting them through email, website, comments on FB and PMs on FB and received much delayed or no response. My favourite was when the last response from them was to answer one of three questions, post "be right back" and nothing more has been heard. This was more than two weeks ago and one of the questions I was asking wss for them to send me an invoice so I could immediatel pay for preorders for 4 3rd party MPs!
I've noticed that there communications are hopeless and when they do respond, its usually only to positive messages or requests. If someone complains they'll usually ignore it completely, or go on a tirade against the poster. Crazy to see a business insult their own customers. Their prices are far from competitive with Premium Collectables or Just Bots, both of whom are also now offering free shipping. The only real benefit they have is a much better range of figures, which is why I still order from them. Unfortunately they are a last resort I only use when the other Aus stores aren't stocking or have sold out on figures. They'll continue to be on my list of "approved stores" but they need to shape up their act. It's just getting old now.
I'm in a similar mindset as you. Patience is wearing thin with them. Bad thing is I've been a long time customer but lately their customer service has just gotten worse.Quote:
Originally Posted by Starganderfish
I also pre-ordered/paid for my FT-12T (purple) way back when they were first available. I emailed to ask about it after that post about the AWOL supplier etc and haven't gotten any replies yet either :( maybe 3 weeks ago now.
Bad thing is as I paid quite a while ago, I don't even think I can get a paypal refund now (not that I have tried ... yet)
You've got 6 months now to open a dispute.Quote:
Originally Posted by Initial_G
Opening a paypal dispute would be the o ly way to get this bloke to respond