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It may surprise you to learn that the call you speak of below, scheduled for 6:30pm tonight, did not happen. I know, shocking right?!?! This is now the 4th time I have not received a scheduled call in relation to this issue. I will not direct my wrath toward you, for I know that you and your team are simply the poor sods faced with the sometimes insurmountable task of fronting the ire of the Australian social media monster and explaining the yet new level of incompetence your company has, despite all odds, managed to achieve. And believe me, the irony of Australia's largest phone service provider, navigating social media (in my experience so far) quite adequately yet be so inept as to not be able to arrange for a phone call to be made at a scheduled time, is not lost on me. But I suppose I could be jumping to conclusions, after all, while I was given a time of 6:30pm Tuesday, no time zone was specified.
After my complaint on your Facebook page Your staff replied with an apology and within an hour it appears that someone within your organization recalled the use of a touch tone phone and rang me to organize a 5th call for tomorrow night at 6:30pm.
Now, I must admit I am curious as to whether this streak can be maintained. On one hand, it would be supremely awesome to get this issue sorted. On the other hand, I find myself wondering if there is an official world record for non-returned phone calls and whether I've got a shot at it?
I thank you and your social media staff for the assistance and hope you pass my complaint on. I fully intend to lodge a complaint with the ombudsman. As Telstra's blatant lack of respect for its customers cannot go unreported.
Cheers,
Trent