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So do you think they are gaining interest on the money people have paid for pre-orders months if not a year in advance?
To Dinky that's pretty poor form cancelling your pre-order so late but it's what i'm expecting them to do with my MP Ramjet pre-order at some point even tho they have stated people with that pre-order will still get it, i paid for it over a year ago.
Of course eBay has them but unless that's where Pc are sourcing their products from its irrelevant isn't itQuote:
Originally Posted by Trent
From a store procurement/distribution point of view it's very limited at this stage :rolleyes:
It is, and this is where PC needs to be very careful with such pieces.Quote:
Originally Posted by aching878
Like said, offering cheapest prices is nothing if you fail to deliver.
In fact collectors depend on it that you deliver and when we miss out we may or may not trust the business anymore.
In Ramjet situation, there have been several times I seen tt mall relisted. In some ways I think instead of giving away all these competition prizes or discount to customers, they should take them and resolve this.
I am in favour of cheap and waiting longer for products, however I am not in favour of waiting 4 months. I think there is a line I would consider and whether cheap price is better than not having the product in the end. I don't expect mainstream MPs to be like this. I lost a bit of confidence as I thought they were not doing this multiple runs anymore but here we are people still waiting.
I got my store credit for ramjet however when I used it on another item I am charged shipping when supposedly I had free shipping on ramjet. It was a bit disappointed in my opinion but I left it as what it was as the communications was already that difficult.
Exactly the point, they need to communicate and be up front about all these unfulfilled orders and either give us the option of waiting (IF they actually expect to get stock or will make the effort to source it elsewhere, even ebay if need be) or refunds.Quote:
Originally Posted by Dinkydarth
Fact is by being silent and holding our money when other people long ago got some of these items all they are doing is making it that much harder for us to source the item elsewhere and increasing the chances that those items will be long out of stock when we finally do get either a response or refund.
From the looks of comments both here and on facebook more and more people are done using PC, and I dont blame them
Still waiting for my second Primal lol. Pretty sure I put my order through on the same day on the the same day preorder went up. Am not in a hurry but it's mind boggling that my MP36 from amiami is gonna be here any minute now and yet no sign of Primal from PC lol.
Read the announcement carefully...
"All emails and contacts still unresolved for this month will be first priority of the team and *then* we will starting our 48 hour promise, a reply to your query within 48 hours or a $20 store credit. "
So what you're saying is that we have no idea when the 48hr/$20 store credit thing comes into effect? Because we have no idea how long it will take them to clear their backlog. I imagine it's pretty big.Quote:
Originally Posted by OptimusNerd
I haven't exactly seen a flurry of posts from people claiming to have had their emails suddenly answered.
I am also still waiting, and its nearly been a year since I preordered it.Quote:
Originally Posted by doublespy
so its basically PC committing to #gamechanger money back guarantee but left it open ended so that there is no real commitment on when it starts.Quote:
Originally Posted by Trent
I think Darkness mention similar few post back where basically this means nothing's really changed, they could be stuck on this backlog for say months / years and since they didn't commit to a gamechanger start date, they don't owe you jack credit wise and can basically drag it out as long as its needed.
They promised they will so don't hold your breath, take into account their supposed "new" email team only started getting into the thick of it last wednesday, and give pc a reasonable chance to do so They've recognised there's a big issue with their communication that needs to be addressed. This is a very important issue with all pc customers, so pc must recognize for them to break this promise will be harnful to their business in a variety of ways.Quote:
Originally Posted by Trent
Also, i wonder if we'll see the results of their survey. On the pc facebook page they responded to shaun howard that they will share the results. Read the replies to shaun howard and see if you can spot the pc discrepency.
Well they are responding to old emails. So people who are continuously emailing about same things are just exacerbating the email backlog
It's good that they're making efforts to change - a new team, maybe a new faster/more reliable CRM/WMS, and hopefully a better method of communicating between themselves and their suppliers for faster info/updates (nothing appears to be automated so far).Quote:
Originally Posted by 1AZRAEL1
Quote:
Originally Posted by hYpNoS
Seems like offering monetary amounts for unmet promises may turn out to be a policy that leads to additional needless queries being incentivised. If they have not figured out a way of exponentially catching up on queries, then the new CS team may end up in the same mess.Quote:
Originally Posted by aching878
(Hope no one has taken aching878's joke seriously..)
Lastly, sorry to mods for going off-topic with non-feedback posts :p
Still waiting for any semblance of news about my order and requests.
Okay I sent an email yesterday about Liokaiser and 2 Play Arts figures I'm waiting on and got a reply just now.
They said they are "out of stock".
I'm pretty pissed. Did any of the other 6 peeps here get their Liokaiser since the update that they had 10 left to ship? Does out of stock mean I'm not getting the items I paid for? These are the questions I promptly sent back.
Ugh.
An an immediate reply saying that others ordered them before me and they will be back in stock soon.
Reply was impressively quick but I'm still pissed.
Well. Just got a reply from a March 3rd email.
Out of stock. Coming soon.
That's a little non committal. :)
What are you waiting on sorry dude?
I think when they say "out of stock" they mean just that, and it doesn't mean that it's not incoming. Perhaps there needs to be some training of more accurate/informative language to use.
I've not submitted a query recently so I haven't received a response to anything to judge how useful/detailed these replies are.
No reply on my email from Thursday and we're still waiting on the Monday update
LG and MP Soundwave, and MP Megatron is "waiting" now its released.Quote:
Originally Posted by davieanix
I am not assuming that they aren't coming. I honestly think they are still learning. Eg the replier mixed my given and surname up. So they may need some hand holding with follow up emails.
I sent another email on Friday which I will use for following stuff up further. It is just good to know where they are up to.
I emailed PC last Friday regarding MP Inferno and Skywarp, I got back a tracking number so hopefully I get a response.
A shipping tracking number or a ticket number for inquiries?Quote:
Originally Posted by Kranix
:eek: Son of a glitch! :eek: This has reinforced my decision to just go ahead and purchase current preordered toys on PC from other sources, such as having bought Sixshot from TRU and I'm going to be looking for alternative sources on some of my upcoming MPs too.Quote:
Originally Posted by Dinkydarth
But of course, the crap thing about this is that the cost my toy collecting is DOUBLED as I'm buying each toy twice. Even if I could sell these spares later on, it still leaves me additionally out of pocket for months or maybe over a year. :mad: I don't know if I can afford to double-order all my preordered toys, so I'll have to prioritise.
*sigh* Reliability and trustworthiness matter more than just low prices. And to be honest, most of their prices aren't much cheaper than their competitors - and even when they are, it's still not worth the hassle and potential risk of simply not getting the toy at all. :( Surely PC must realise that they're rapidly burning bridges with their once loyal customers.
Ticket/ tracking number for the email. So I am awaiting a response to my enquiry.Quote:
Originally Posted by ZoonMaster5000
I'm still waiting on Inferno & Skywarp too. I only ever hear that they've been shipping them out and continue to do so until all orders are fulfilled but am never given an accurate response.Quote:
Originally Posted by Kranix
Please do update us with what they respond with.
That's disappointing to hear, I will post if I hear back from PC.Quote:
Originally Posted by laproblematique
Well they got back to me.
"We do apologize, but we have now updated the website regarding this item. The MP-32 Masterpiece Optimus Primal / Beast Convoy's final shipment will arrive mid April. The Transformers U/Warriors Megatronia (TT MALL Exclusive) and Takara Tomy MP-34 Cheetor is currently out stock and should be available in April."
So I'm expecting a fat shipment this month then?
According to PC's online store webpage & FB weekly update (from 27/3):Quote:
Originally Posted by laproblematique
MP Inferno - shipping throughout jan and feb and march 2017
MP Skywarp - batch should have arrived last week, more arriving early april
I'll leave people to decide what to make of it.
Have you requested a refund yet?Quote:
Originally Posted by GoktimusPrime
From the updates thread
http://i6.photobucket.com/albums/y22...pitdrink-1.gifhttp://i6.photobucket.com/albums/y22...ps183477eb.jpgQuote:
Originally Posted by MayzaPrime
So last week they move the snapshot to monday which is fine, but instead of on Friday maybe doing a quick post saying that's the case they don't and have people questioning what is going on.
Second monday snapshot nowhere to be seen.
Mp inferno they should just state awaiting for remaining stock from source ,rather than still shipping when nobody here seems to be reported that happening.Quote:
Originally Posted by Megatran
Mp skywarp didn't even made sense, it should be none arrived yet, we are really hoping it will be here next week.
But what do I know, I am not pr for them but if they had come straight with it is better than saying we still shipping through past months which I don't think any of you guys care about past months. These guys would want to know when the source had shipped to pc and when you expect it to be here and how many.
For me, I understand how pc works but I am afraid the shipment performance is very different from last year. Perhaps is better to limit the stock than trying to please everyone?
Heh. Just checked my order history.Quote:
Originally Posted by GoktimusPrime
I pre-ordered my Primal exactly 1 year ago today. Still waiting on it.
I have two outstanding pre-orders. Both are doubles cause PC were cheap. At this point I have no more interest in ordering from them ever.
I've been ordering from amiami for about 6,7 years now. They have great discount on pre-orders. With shipping on top it still normally works out as cost-effective. Plus I get them quick. I will stick with amiami.
Quote:
Originally Posted by doublespy
Amiami has actually raised their price these days and they technically have a no cancel policy though you still can get away once or twice.
So I take it PC have fallen flat on their faces at the first hurdle again with their MONDAY PRE-ORDER UPDATE thing...
I wonder how much interest PC makes on all their customer's pre-order money sitting in their account for extended periods... :rolleyes:
I'd say it works more like a Ponzi scheme. :pQuote:
Originally Posted by Tober
I remember people were in discussion of how much bank interest is lost waiting on a pre order? You do the math, some items like the unicon lamp or a ultimetal Magnus by action toys which I heard "may" be out in MAY < eta last Dec has a grand sitting. For me, the Masterpieces should be a no waiting game in release, but I do understand if PC has the entire order on boat < should not go over 3 months.Quote:
Originally Posted by Jetfire in the sky
Seems having the entire order procured and waiting on a boats is not happening either, with recent feedbacks of people saying they've been advised their unfuilled order is now out of stock and waiting to come in stock againQuote:
Originally Posted by drifand
And we should move feedbacks back to the feedback post before some people start reminiscing about the update thread again :rolleyes:
Watching the 48hr time since my email about a refund come and go like ...:rolleyes:
That makes it about 2 months since I've had an email from them, yay!
I paid Y17,280 for MP-36 from Amiami which is pretty competitive, and yes they don't accept cancellations, however you don't have to pay in advance. They also send out email updates if one of your items is late/postponed and ship the same day you make payment. Oh the little things we take for granted :rolleyes:Quote:
Originally Posted by drifand
On topic: MP Skywarp. I was given a que number and told mid February in the last correspondence I had from them, and apparently "batches" have been coming ever since but I've seen nothing. I'm convinced PC's batches are actually a trickle of two or three pieces per container because I was not that far back in the que. :mad:
Made contact asking where my MP Skywarp is
As I need a few things from another supplier, I am thinking of adding it to an order to make sure I secure.