How do people ask for a refund if they don't answer emails? :confused:
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How do people ask for a refund if they don't answer emails? :confused:
hassle on Facebook. take screencaps. be relentless
Yep i got warning as i already cancelled twice :D very cautious now preordering with them.Quote:
Originally Posted by drifand
Anyway i just checked my orders with MP Cheetor and Grapple which both i made a minute after it went live and yet i haven't got shipping notice. How many got infront of the queue or how many just arrived as they are saying out of stock :confused:
Has anybody been successful through their bank? I've never had to do this in my history of online shopping so I'm not sure how hard or easy it is. Is there something in their terms and conditions that makes a refund difficult?
I did a charge back for the first time ever this year bought an item from a merchant online which advertised a product with free shipping at $x but ended up charging me 3 times the advertised price as well as shipping. Emailed merchant asking to cancel the order twice and they ignored me. Received said item from merchant spoke to my bank explained I wanted to do a partial charge back for the extra I was charged.
Bank later sent me a form that I had to sign and send back a week later my bank refunded me the FULL amount I got charged and I kept the item since the merchant isn't responding to me. Unfortunately I didn't get my card canceled at the time and the same merchant just billed me again. Called bank canceled card disputed transaction signed another form and sent it to the bank. Now just waiting for them to process the charge back again.
Strangely the merchant sent me another of the same item I originally ordered which is what the 2nd charge was for I imagine and still no communication from said merchant.
I'm not sure if I could dispute the PC transactions the same as the previous merchant since I lodged the dispute after no contact with the merchant for a week and as soon as I got the 2nd charge. Not to mention the PC orders were done months ago but I may look into my rights if this drags out too long and PC are not reasonable.
Thanks Nevac.
Is not the best way, as they are posting proof that items are arriving and your credit card may revert back in their favour as they have stated their terms and conditions for orders and cancellations.Quote:
Originally Posted by danny-boy
The decision is of course yours.
I'm not sure what I'm going to do but what I'd like is to get my money back from PC so I can put a few extra dollars on top and purchase the item elsewhere. Easier said than done.Quote:
Originally Posted by drifand
RE: MP33, I have order #7828, has anyone had an order for Inferno shipped that's after this order number?
Order was "Placed on July 06, 2016 03:53PM"
No shipping notice yet :(
I hear you mate and I agree, I dread to think how long it will be until I get my Megatron considering I am still waiting on Inferno, Grapple, Sixshot and Skywarp (amongst others) :(Quote:
Originally Posted by danny-boy
With that said hopefully statements that new customer service has been engaged are indeed true and that we see an improvement in communications...
Gee mines #7838 I must be a contender for last place. I did email them today just to get confirmation my inferno is coming at some stage, awaiting reply.Quote:
Originally Posted by Koroboo
I am still waiting on inferno too. I was like 50 orders behind someone who received one like a week within release. Wtf. Its been months. Still waiting om grapple and soundwave reissue.. And the new megs. Frustrating. Especially when people have received all but megs
I am only a few in front of you and I dont have mine yet :rolleyes:Quote:
Originally Posted by ZoonMaster5000
Hate to be the bearer of bad news but my Inferno order number is 7811 and is unfulfilled. Brace yourselves people.
Yeah I'm a vip and ordered immediately. Still don't have mine...
lol, now I know where my friends order stands and far away from you guys.Quote:
Originally Posted by DaptoDog
Not sure about seeing people having it on hand though? I thought this was over done and dusted, if you want your items ON HANDS, pay more elsewhere.
This is how it is for PC, just hope all orders placed are honoured.
This is my greatest concern at the moment. With at least 5 of my pre orders having been in the market for over a year now and pre orders I paid for back in December 2015 still unfulfilled it is troubling. Not to mention no response to any of the 3 emails I have sent this year.Quote:
Originally Posted by drifand
I have little doubt that they will not honour them. I know I'll get what I paid for eventually
I saw one of the members still waiting on a Bandai SOC voltron, that piece is at $500+ now as opposed to PC's $350 price , so if PC hasn't secured it for him, I would be worrying.Quote:
Originally Posted by 1AZRAEL1
All TF Masterpieces, I can close an eye if PC somehow repeats a Ramjet situation, but I definitely hope not. Unless is some real limited MP like Bape or Eva, most of these can be obtained with a matter of a couple of bucks more here and there but it does inconvenience me to some point. I am lucky in some ways that I purchase masterpieces from a few sources including PC just to weigh up the differences.
I am sure they are sorting it out, the other thing to note is I feel you need to be on top of things when you see some of your items being posted by other people when they are getting them. I have an in stock item pending and nothing happened for quite some time after I sent an email to ask that why the in stock item hasn't been sent, and eventually it did. They did sent express which was good, but I would have preferred if their system had notified them the outstanding.Quote:
Originally Posted by Raider
I don't like cancelling ordered items, I think Goki has actually done right by doubling and buying from other sources and selling them off when he gets them.
Maayyybe. I am stuck with credit after cancelling a duplicate MP36. Onselling an imitation gun isn't the easiest thing in the world here. So I have credit that will be spent on a pre order in the indeterminate future when something that I want shows up which will arrive some time after that. Let's say that I don't want PC to fail in the medium term.
You be surprised how fast you will sell MP36 as its sold out at a lot of places.Quote:
Originally Posted by Jellico
I am sure it would sell. But the whole legal side of selling
and transporting imitation guns in Australia is an area I want to touch as little as possible.
sell local to your state or WA. No issues.Quote:
Originally Posted by Jellico
Shouldn't be having to double up in the first place. What was the point of saving the big dollars? Shame it's come to the point of collectors doing the work for pc.
Still waiting on grapple to ship from the void.
I need help understanding PC.
The whole idea of an online store is you take our money and you place the order with our money. If they're not securing the order then what are they doing with our money?
Is there something I am missing? Why does their stock come in batches? Why aren't they securing entire pre-order numbers with the money that is payed up front? :confused:
Picked up my Primal and very happy with him. Haven't had much chance to fiddle with him yet however I can say that he was packed very securely with no visible damage on the box.
i got an old email replied to today. Basically said my outstanding items, including Liokaiser, will arrive this month.
Hope that's true! Seems like they are really trying to get through the backlog
Reminds of that Seinfeld episode with the car rental place :D and holding reservations.Quote:
Originally Posted by danny-boy
I agree though, but likely the money we pay up front goes into their bank a/c accumulating interest (not that it's that high) until it's required to pay their distributor.
Batches can mean several things.Quote:
Originally Posted by danny-boy
1: different suppliers
2: half stock sent express from int to Aus, half sent by boat
3: delivery has cleared to auspost, but only delivered by what courier can fit in the van each day
They did say they were cutting out 1.
2 hasn't been updated in a while, neither has three, but both explain how they can get a large initial delivery, and then the rest come in unplannable drubs and drabs.
So by appearances, yes your money is going straight to secure the items, but it is how it gets to PC that is the issue. Once at PC they get it out pretty quick.
All this is becoming a bit of a worry, I remember they were trying to make some sort of youtube series or something, yet they still claim to be a small business.
Have they taken up too much of a workload to actually keep up with?
I always wanted to support Australian, and it wasn't until primal's time that I was fine with pc, even got my ramjet/thrust on time too (although he was missing a section of his shoulder, where the mp11's cape would clip into :eek:)
Would PC have to charge the "going" aussie rate (ie ridiculously overpriced, like an mp delta magnus I saw in a local store going at $400+ O_O) to keep up with the big boys from america and so forth to actually push out products as soon as they come?
Any word who their exact suppliers are, I'm getting the feeling its just a lone man ordering in consumer order batches rather than big retail lots, its strange...
I don't think batches are uncommon, for example, the US' Toy Dojo mentions here that they're awaiting on another allocation of MP-36:Quote:
Originally Posted by danny-boy
The UK's Kapow Toys also offers in batches, as can be seen by this FB post:Quote:
We expect our next shipment within 1-2 weeks but yes we are sold through of our initial allocation.
Quote:
Masterpiece Megatron V2 Air Freight Pre-orders begin shipping 5th April and will last through until Friday 7th April.
Sea Freight will arrive at the very end of April / early May.
that's the sort of updates i was expecting PC to provide, at the very least. Especially those items that are way pass their ETA or already been released elsewhere.Quote:
Originally Posted by MEEEGGGAAATTTRRROOONNN!!!
Well... technically (if I remember correctly) they said they were eliminating multiple suppliers for the exclusive/TTMall items, not for general items (standard release MP, etc).
Quote:
Originally Posted by Krayt
From here:
^So damn true.Quote:
Originally Posted by doublespy
A lot of Japanese based online retailers charge around the same price as PC. Their discounts really aren't as generous as they pretend to be. And even with the additional cost of postage, it's still worth paying just for saving one thing that money can't buy - TIME. PC already became my "back up" for Hasbro toys after the 9 month delay I experienced with Sentinel Prime. Now it's becoming my "back up" for MPs as I'll soon be turning to other sources.
But I'm done with PC now. I just want them to deliver on my preorders that I've already bloody well paid for with my hard-earned money. I'm never going to order from them again though, they've burnt their bridges with me (and not for the first time, but this is the last straw). I'd much rather stick with retailers like Amazon JP or HLJ ... they may not always be as cheap as PC, but I'm more than happy to give them my business and have dependable service and peace of mind as a consumer.
I recently filled out their passive-aggressive survey on Survey Monkey. Aside from the barely-literate writing on it, many of the questions were frankly irrelevant from a customer feedback POV and in some cases, condescending. Like, "How many orders do you think we get for a single toy?" or, "Did you know our ETAs are just estimates?" etc.
Incredibly unprofessional IMHO. :mad:
A more professional survey should:
1. Be written with correct spelling and grammar. It should look like it was written by an adult.
2. Be emotionally impartial. It should look like it was written by an adult.
3. Ask questions pertaining to how customers felt about their experience with the retailer's service, not quiz them about their understanding of how the business operates - that's just irrelevant and condescending. It should look like it was written by an adult.
While I do not disagree with a lot being said, but I also feel there are big savings if you are a long term customer. However, if their shipping performance is changing to what is currently at, I be nick picking my orders with them.
I just don't recall us waiting over 4 months over pieces like Hotrod, ironhide, Ratchet, or even Thundercracker. I am a bit tired with the cservice not answering questions properly where if there were three questions, they only answered the first one and ignored the rest.
More importantly is pre orders that failed to be fulfilled are my main concerns.
I genuinely hope PC does not uses our pre paid money to invest on crap like finding dory or toys which they needed to sell off at clearance as it came to my attention that some people are speculating to that. < this frightens a lot of people.
The survey was a waste of time, it archives nothing since it basically ask customers questions that the business could of simply informed publicly via a post.Quote:
Originally Posted by GoktimusPrime
Its tries to gauge people's opinion on a potential new CS team which was pointless since the CS team was already being rolled out regardless of your answer.
The way they are currently dealing with any social media response are appalling at best where its either no reply, or plain censoring and removing frustrated customer's posts en masses and hoping it will go away.
Glad I'm not the only one who thought that, especially the passive aggressive and condescending nature of the questions.Quote:
Originally Posted by GoktimusPrime
Referring to my post from about a week and a bit ago which seemed to stir the nerd :p hornets nest up unintentionally, I have now commenced proceedings for a charge back which as of April 1 I am legally allowed to do despite their "no cancellations for pre-order" terms. Hence my referral for those in the same boat as me (MP-33 especially) to the specific part of the consumer act as to why I am entitled to a refund.
...............................Anyway :cool:
Oh, I had no reply to my e-mail enquiry which is no surprise.
Next hurdle is Grapple :p
I just hope this doesn't spiral into widespread panic with hoards of people asking for their money back. That will increase the likelihood of PC going under and the rest of us losing our money. I just hope they will either deliver the goods or refund our money so we can move on. Currently I will keep waiting...not panic mode yet.
Fully understand how some people are asking for chargebacks though - we are all pretty pissed off. I've had the thought about asking for refunds too...
Oh, fully agree regarding the survey - very weird questions!
Hence it is very important that PC starts giving proper updates not things like shipping since March when it is April. Nobody cares about the past, its what is outstanding. No point saying we have a batch of MP-36 when is actually 5 pieces in the batch. Simply put, put people's worries at ease. Give hope, not cut and paste from last week, I have done better CRMs updates than these. You need to chase and let customers know whats going on rather than "shipping still in progress"Quote:
Originally Posted by Dinkydarth