so after sending them my exact orders in question (these contained items shipped and not shipped); they sent me a copy and paste response :(. I’ve pressed them for further info, hopefully I get it.
We have moved to a new platform and a new account will need to be made. To check previous web orders please follow the instructions below
If your request is regarding previous website orders. The link is located at the top on the new website titled (Check previous website orders). If on a mobile device please click the three bars located at the top and the option will appear. Please login to the old site as you previously did.