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Just got my Season deluxes less Gulf, and Netflix Hotlink and Megatron. Delivery took a little over a month if people are interested in the current delays, but as that was all on DHL and Australian Customs after OhMyPrimus sent them promptly. Excellent service as ever, and I look forward to ordering from them again.
First time ordering and just received it in the mail today. Pretty happy with everything, can see why all the positive feedback.
Just got wave 3 Seacons. Always good to deal with. Delays in transit is totally out of their control, always remember that.
Hi everyone, there's backlog at Auspost so DHL have stopped accepting shipment temporarily until the backlog clears.
Also, as mentioned above, it's taking much longer for the parcels that have already been shipped out, think the average is around a month currently.
With the improving situation in Australia, we do expect things to be back to normalcy sooner than later.
And thanks so much for your understanding and the kind feedback even with the delays! Really appreciate that!
@1AZRAEL1 @Gehirn @ComradeRenko
More stuffs from OMP. Soundwave Spy Patrol 3rd unit, 4 pack of cassettes. Lovely lovely.
Hi everyone, delivery to Australia have resumed!!
All pending orders are on their way over, thanks!
Siege Nemesis Prime arrived on Monday after spending 3 weeks in transit (totally out of OMP's control, of course). Well packed as usual. Very happy.
Studio Series 44 Optimus came in on Thursday. The despatch was prompt, but it spent a while in transit, with nearly 2 weeks passing between the item being scanned as leaving a facility in Singapore and arriving in Australia.
I'm happy with the service, but it looks like there are still some substantial delays with getting items from overseas.
I purchased a figure that arrived broken straight out of the box. I emailed oh my Primus immediately last Thursday and have yet to receive a response. I followed up a few days ago and still nothing.
I?m very surprised as Dennis & Ed have been fantastic and always respond within a few days. I?m still giving them the benefit of the doubt but I?m slightly concerned there?s been no attempt at a resolution yet.
Yeah. I'm not sure what's going on at the moment. They still haven't replied to my email asking about the "*Subject to stock cut" on their recent listings. I got in super quick with my preorders so I guess my orders will be fine in the event of cancelations, but it would be nice to have my question answered.Quote:
Originally Posted by danny-boy
Good to hear I?m not the only one that can?t get through to them. I guess we just wait and see. It?s hard to get frustrated at them they?ve been so good throughout the years.Quote:
Originally Posted by DELTAprime
I'm guessing they're not sure how much stock they'll actually get hence the stock cut message. I wouldn't worry about a refund though. Assuming you paid by PayPal, they'll just refund it back to your account. I asked to cancel my order for the SS Voyager 3 pack because I found Scrapper cheap in Big W and they just refunded it back through PayPal in SGD once they acknowledged the request.
im wondering what happened to my order. order was placed last week, paid to have it sent via DHL, got an email saing it would be sent next wednesday (this wednesday) i assume they do a single DHL pickup a week fair enough makes sense. but ive not seen any tracking info or been told if my order has actually been sent, i guess i just have to wait n see what happens
You can find the DHL tracking in your account normally
Hi everyone, sorry for the late replies, been overwhelmed the past week with inbound shipments.
Have replied most of the emails, do let me know your email address if any of your emails have not been replied to.
So sorry for the trouble!
I have received a broken toy from them and was responded about 3 days after.
As for Subject to stock cut. I believe is to safe guard in the event the allocation is insufficient. I hope that doesnt happened to me as I fully paid mine to them. But they will refund if the worse should happen.
The fact that they are still here posting, it shows they are here to sell and maintain level of service.
Things from Singapore by dhl takes time. But whenever they ship it comes within the month.
Our delay now though is because Vic has spike on COVID-19. I noticed none of my parcels are going by that route anymore and through nsw. If nsw stuff up we are all screwed.
I hope everyone is playing their part.
Well i am starting to get somewhat frustrated with this store
i placed an order for two items listed as in stock, selected DHL shipping , this was back on the 17th of this month. (edit got a date wrong and dont want to post incorrect info)
after a few days i emailed them as i had not been given a shipping notice or tracking id. i was told that it would be sent out on the following Wednesday. waited another week, no tracking , order status on their site still says processing.
emailed them again on the weekend and was then told it would be sent out this Monday and that they would provide a tracking number.
no tracking number, order still says processing. sent them an email to ask what's going on yesterday and still haven't had any reply. I usually give retailers more than one chance as everyone has a bad day from time to time so i'll see how this plays out
Hi, can I have your order number or email address to check?
Thanks!
Quote:
Originally Posted by CoRDS
It may be a delay with DHL. I have had tracking activate after OMP has lodged it, but only when DHL have scanned it and gotten it ready for freight.
Got my payment request from OMP for Greaspit and Exhaust. I hope there are no major delays on DHL's side of things.
two weeks minimum
Just wondering if anyones ordered preorders and in stock items at the same time from OMP? would they ship together or seperate?
1 week of that was spent sitting in cleared customs status...Quote:
Originally Posted by drifand
I've done that and gotten an email saying that something's in stock already and asking if I want to ship now. They seem happy to store it if you want to ship multiple things but I'd ask if they're still willing to do that.Quote:
Originally Posted by Jaxius._
My coneheads arrived today. My first order from OMP, took a week to arrive. Very happy with every aspect of the experience, will definitely keep them in mind in future.
Dirge and Ramjet are out???Quote:
Originally Posted by Maruten
So most of my overseas purchases are coming via OMP these days and I currently have over $1000 worth of pre orders with them.
I do really wish that the website actually had information on it rather than default message, when a parcel shipped the information was updated on your order history (all orders, even those I have at home are "processing") and I really need out of stock items to actually say out of stock rather than In Stock in one location and Out of Stock several lines down.
They are also a bit slower to get items than several other Singaporean based stores I follow, though I can't actually order from them..
Have a chat with Dennis. His is usually very good. He is running a business, but generally he will try and look after you.Quote:
Originally Posted by Jaxius._
But how? If he doesn't answer emails then how do we communicate with him?
Super out!Quote:
Originally Posted by DELTAprime
The contact link ususaly works.Quote:
Originally Posted by Zippo
I had no issues, maybe slightly slower but they replied. Not sure if people expect replies withing 5 minutes. I waited a week for Nippon Yasan to reply.
My email replies vary from a few hours, 1 day and 2 days. Pretty much what I expect.
Has anyone received GS Hubcap? It has disappeared from their website and seems to have been released in Singapore a month back (based on other Facebook posts from other Transformers stores in Singapore)
I believe OMP sold out. They remove listings after they have sold out. I'm waiting on Hubcap, Dirge and Ramjet and Bumblebee in a single order. I'm guessing I haven't been asked to pay up for the anything in the order yet because Bumblebee is not out yet.Quote:
Originally Posted by Zippo
^Sadly they don't always remove sold out things; I have many times seen something I am after on their website only to be fooled by the large IN STOCK, followed by Out of Stock several lines later.
I did get a reply about Hubcap - they do not source from Hasbro Singapore, so using Singapore stores as a reference point for when OMP will ship stuff is not a good idea.
When looking at their listings, right next to the pricing is the "Availability: in stock" indicator - use this instead of their large default "In Stock" indicator that quite often misleads.Quote:
Originally Posted by Zippo
Once you're used to it, it'll be much easier to navigate.
You can't purchase out of stock items anyway.
And this morning I got a payment request for Hubcap..
And my first "stock cut" - Earthrise Bluestreak was cancelled and payment refunded; not OMP fault but just annoying as I now have to try and secure via alternative methods.
Same.... which is annoying they couldn’t tell us earlier. I got prowl and iron hide last week, and could have got blue then.Quote:
Originally Posted by Zippo
Hope they have stock still....