Premiumcollectables (PC) (Australia) feedback

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Originally Posted by leej84

im still waiting on my fans toys willis... anyone on the same boat?

im guessing they are waiting on a second batch?

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Placed my order Jan 19th and received him last week. Won't have to wait too much longer I shouldn't think.

Still haven't got my Power master OP.. When everyone else has tgeirs

Another big thumbs up to PC from me.

Short story, my son's birthday is coming up and I had pre-ordered Fortress Maximus for his birthday. I never ask PC about when shipments will arrive but this one I did. They always responded within 24 hours (sometimes much faster) of my email to them and gave as accurate a time as they could.

It started to look like it may not come in before his birthday so they managed to track down an SDCC version for me, switched my orders (and even gave a little discount off the price as it was more expensive) and had the item delivered to me within the space of a few days. Great customer service. Thank you once again. Arrived today and I am going to have a very happy birthday boy.

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Originally Posted by Raider

Another big thumbs up to PC from me.

Short story, my son's birthday is coming up and I had pre-ordered Fortress Maximus for his birthday. I never ask PC about when shipments will arrive but this one I did. They always responded within 24 hours (sometimes much faster) of my email to them and gave as accurate a time as they could.

It started to look like it may not come in before his birthday so they managed to track down an SDCC version for me, switched my orders (and even gave a little discount off the price as it was more expensive) and had the item delivered to me within the space of a few days. Great customer service. Thank you once again. Arrived today and I am going to have a very happy birthday boy.

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and lucky, getting a Fort Max for his birthday! :cool:

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Originally Posted by Raider

Another big thumbs up to PC from me.

Short story, my son's birthday is coming up and I had pre-ordered Fortress Maximus for his birthday. I never ask PC about when shipments will arrive but this one I did. They always responded within 24 hours (sometimes much faster) of my email to them and gave as accurate a time as they could.

It started to look like it may not come in before his birthday so they managed to track down an SDCC version for me, switched my orders (and even gave a little discount off the price as it was more expensive) and had the item delivered to me within the space of a few days. Great customer service. Thank you once again. Arrived today and I am going to have a very happy birthday boy.

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That is a fantastic endorsement I have to say :)

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Originally Posted by laproblematique

Now over a week and 4 days respectively since I've emailed P.C with no reply. I get that they're expanding and all, but when you're actively trying to reach buyers through an increased social media presence without properly serving your existing customers, it's rather frustrating.

When can we expect a customer service expansion/ overhaul, as it's pretty annoying that I'm unable to use my VIP status discount until my emails get responded to?

I really don't feel like I should have to continually hound you on Facebook, Twitter and now Instagram that seems to have become the norm to receive a reply within 48 hours.

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Yeah me too, i am trying to cancel an order from them, using email facebook and even twitter. For the past week, everyday, i've been trying to follow up but no sign of replying.

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Originally Posted by Glitchdan

Yeah me too, i am trying to cancel an order from them, using email facebook and even twitter. For the past week, everyday, i've been trying to follow up but no sign of replying.

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That is the problem

You should be using cservice@premiumcollect.com.au
Or use the message form.

Cheers

Quote:

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Originally Posted by Raider

Another big thumbs up to PC from me.

Short story, my son's birthday is coming up and I had pre-ordered Fortress Maximus for his birthday. I never ask PC about when shipments will arrive but this one I did. They always responded within 24 hours (sometimes much faster) of my email to them and gave as accurate a time as they could.

It started to look like it may not come in before his birthday so they managed to track down an SDCC version for me, switched my orders (and even gave a little discount off the price as it was more expensive) and had the item delivered to me within the space of a few days. Great customer service. Thank you once again. Arrived today and I am going to have a very happy birthday boy.

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Warm and fuzzies all round. Good job PC.

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Originally Posted by drifand

That is the problem

You should be using cservice@premiumcollect.com.au
Or use the message form.

Cheers

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Well of course, reading from this forum, i know where to send my requests to. i have sent over emails to that address everyday, as part of the follow up barrage. I can't imagine a business being too busy to respond to an email being sent everyday.

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Originally Posted by Glitchdan

Well of course, reading from this forum, i know where to send my requests to. i have sent over emails to that address everyday, as part of the follow up barrage. I can't imagine a business being too busy to respond to an email being sent everyday.

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Don't stress and don't bombard them with emails, no business likes that and it promotes putting your original request into the "I'll get around to looking at all the emails from XXXXX later" category. One email should be enough. These guys have always been pretty good at communication in my experience and the thread is overwhelmingly pro-PC. Give them a chance to respond.