Premiumcollectables (PC) (Australia) feedback

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Originally Posted by drifand

I recall I had to pay shipping if I were to return the thundercracker mp due to fault which you know. However for an error in their part to send an wrong item and then asking you to pay feel weird. Only saying this because I find it hard that they are willing to give a fort max for free but go thrifty over a mistake.

I can see he already filed a case, so it's out of our hands now.

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I can recall the case， if they are willing to refund the return shipping.

Just to break the tension in this thread a bit. I received Crash hog and dumpyard last week and Takara legends Galvatron, Hardhead and Skulcruncher this week.
Everything arrived niceley packed with the usual packing paper and I must say the artwork on the Takara boxes are glorious!

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Originally Posted by drifand

I recall I had to pay shipping if I were to return the thundercracker mp due to fault which you know. However for an error in their part to send an wrong item and then asking you to pay feel weird. Only saying this because I find it hard that they are willing to give a fort max for free but go thrifty over a mistake.

I can see he already filed a case, so it's out of our hands now.

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ACCC website states that the consumer is responsible for returning the product (including shipping) but is entitled to recover reasonable postage costs if the product is confirmed to have a fault. It's a bit of protection for businesses for spurious return claims. If you had chosen to return Thundercracker, I'd assume you were entitled to recover the postage costs as he was clearly broken.

I'd think an incorrect item sent is pretty straightforward.

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Originally Posted by Ralph Wiggum

ACCC website states that the consumer is responsible for returning the product (including shipping) but is entitled to recover reasonable postage costs if the product is confirmed to have a fault. It's a bit of protection for businesses for spurious return claims. If you had chosen to return Thundercracker, I'd assume you were entitled to recover the postage costs as he was clearly broken.

I'd think an incorrect item sent is pretty straightforward.

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In my case，the mistake was not from the manufacturer，but from PC themselves，so I think the term is not applicable.

I wish you the best BJ3226. Poor form on PC's part - no excuse.

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Originally Posted by Ploughmans Lunch

I wish you the best BJ3226. Poor form on PC's part - no excuse.

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Thank you.

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Originally Posted by BJ3226

Thank you.

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Do you have a screen cap of PC reply saying not paying for return ship etc, seems strange any seller would cheap out on such a low amount

Do hope u get this sorted tho

Given that you posted here on the 23rd, and decided on the 24th that their response was too slow and you wanted to file a complaint with fair trading, I'm not entirely sure that we're hearing the whole story..... and if you've read a similar thread about a disgruntled tf source customer, that civility is more likely to result in a favourable outcome. I won't repeat the advice here, but see http://www.otca.com.au/boards/showthread.php?t=23258

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Originally Posted by aching878

Do you have a screen cap of PC reply saying not paying for return ship etc, seems strange any seller would cheap out on such a low amount

Do hope u get this sorted tho

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Yeah on the other thread PC replied that all of these allegations are a myth..

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Originally Posted by Glitchdan

Yeah on the other thread PC replied that all of these allegations are a myth..

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I think you'll find they said "smudge the facts" meaning we aren't getting the whole situation and pc cant comment on the current problem meaning we will only ever have one side of the story.