Premiumcollectables (PC) (Australia) feedback

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Originally Posted by aching878

Do you have a screen cap of PC reply saying not paying for return ship etc, seems strange any seller would cheap out on such a low amount

Do hope u get this sorted tho

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'there wil be no refund for the return postage

our owner has specified this to be relayed to you.'

Their reply. I don't know how to attach a picture.

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Originally Posted by reillyd

Given that you posted here on the 23rd, and decided on the 24th that their response was too slow and you wanted to file a complaint with fair trading, I'm not entirely sure that we're hearing the whole story..... and if you've read a similar thread about a disgruntled tf source customer, that civility is more likely to result in a favourable outcome. I won't repeat the advice here, but see http://www.otca.com.au/boards/showthread.php?t=23258

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I think there should not be any discussion of whether PC should cover the return shipping or not, because they made the mistake of sending a wrong product. There is no excuse.

I don't make trouble out of nothing.

PC respects customer privacy which is why they won't openly discuss this issue on a public forum, but they have said in the past that if the buyer wishes to legally waive their privacy rights in a formal email they will discuss the matter in public for everyone to see.
I suggest BJ3226 either handles this in a calm civilized matter privately or waives those privacy rights if they wish to discuss the matter here, as this continued discussion is not getting anyone anywhere, your displeasure has been noted but it seems that calmer heads would prevail here.

PS: If you wish to show any screenshots it is recommend to host them on a free photosite such as http://imgur.com/ and share the link here

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Originally Posted by ZoonMaster5000

I think you'll find they said "smudge the facts" meaning we aren't getting the whole situation and pc cant comment on the current problem meaning we will only ever have one side of the story.

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We'll maybe if PC spent the time replying and sorting out to the customer instead of posting in another thread saying that someone is "smudging the facts", then all of this drama would suddenly go away.

Instead they chose to play the masses and bank on their good will by essentially saying that the allegations are false, hence just a myth...

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Originally Posted by DarkHyren

PC respects customer privacy which is why they won't openly discuss this issue on a public forum, but they have said in the past that if the buyer wishes to legally waive their privacy rights in a formal email they will discuss the matter in public for everyone to see.
I suggest BJ3226 either handles this in a calm civilized matter privately or waives those privacy rights if they wish to discuss the matter here, as this continued discussion is not getting anyone anywhere, your displeasure has been noted but it seems that calmer heads would prevail here.

PS: If you wish to show any screenshots it is recommend to host them on a free photosite such as http://imgur.com/ and share the link here

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Thanks.

I have asked why there will not be refund of the return shipping and see how their reply will be.

If they can refund it, I will recall the case.

I just want to tell my story to the people here. It is true, but it is up to you to believe or not.

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Originally Posted by Glitchdan

We'll maybe if PC spent the time replying and sorting out to the customer instead of posting in another thread saying that someone is "smudging the facts", then all of this drama would suddenly go away.

Instead they chose to play the masses and bank on their good will by essentially saying that the allegations are false, hence just a myth...

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We don't know what was said between the two parties involved nor how much correspondence went back and forth between the two, add to that that PC are a busy business with multiple things to deal with at any given time and the fact that they legally can't discuss this matter in public without consent and it's unfair to put all the blame on any one person or organization.

The fact is that most of us have had very few, if any, issues dealing with PC, and the few that there have been generally were been able to be sorted out calmly between those involved, which is why the majority would be in doubt, especially over a small amount of money when they have dealt with much costlier issues in the past without drama.

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Originally Posted by DarkHyren

We don't know what was said between the two parties involved nor how much correspondence went back and forth between the two, add to that that PC are a busy business with multiple things to deal with at any given time and the fact that they legally can't discuss this matter in public without consent and it's unfair to put all the blame on any one person or organization.

The fact is that most of us have had very few, if any, issues dealing with PC, and the few that there have been generally were been able to be sorted out calmly between those involved, which is why the majority would be in doubt, especially over a small amount of money when they have dealt with much costlier issues in the past without drama.

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Well another fact is quite a few here have experienced some issues with PC, especially in the communications department. If that email is worded exactly as it is, i'd be pissed off too.

I understand that they are a busy business, but their core of their business is to provide a good customer experience, whether if you are a old or a new customer. If a customer is having trouble, a good business will ensure that this is sorted out as quickly as possible.

And by the way, it is their mistake in the first place. If this is true they should sort it out.

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Originally Posted by Glitchdan

Well another fact is quite a few here have experienced some issues with PC, especially in the communications department. If that email is worded exactly as it is, i'd be pissed off too.

I understand that they are a busy business, but their core of their business is to provide a good customer experience, whether if you are a old or a new customer. If a customer is having trouble, a good business will ensure that this is sorted out as quickly as possible.

And by the way, it is their mistake in the first place. If this is true they should sort it out.

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PC list PE PC-11 as PC-11 part1 and PC-12 as PC-11 part2. These listed names are very confusing and have confused themselves.:confused:

Here are the links.
http://www.premiumcollectables.com.a...omputron-part1
http://www.premiumcollectables.com.a...omputron-part2

Has anyone who ordered the latest Titans Return Legends (Wheelie, Stripes, Rewind) from these guys recieved theirs yet? Just wondering wether PC have missed me or that they are slow to get them.

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Originally Posted by BJ3226

PC list PE PC-11 as PC-11 part1 and PC-12 as PC-11 part2. These listed names are very confusing and have confused themselves.:confused:

Here are the links.
http://www.premiumcollectables.com.a...omputron-part1
http://www.premiumcollectables.com.a...omputron-part2

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Wait a minute, are you saying you ordered the wrong item and then want PC to replace the item and pay postage cost for you to return it to them? SO you ordered PC-11 part 1 (which has a picture showing it as PC-11) but you really wanted PC-12? This is starting to make sense on whey they would not agree to postage.

The plot thickens! :p

In any event, as others have suggested, I think its time to move on from this unless you are willing to waive your privacy rights so PC can respond or you are willing to upload all your correspondence, both to and from PC, for everyone to see. Getting your version of events with no supporting evidence isn't going to sway many people, especially given that you are very new to this forum.