I got mine over four months ago from PC (first round). I didn't realise there are people still waiting on theirs?:confused:Quote:
Originally Posted by nsm034
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I got mine over four months ago from PC (first round). I didn't realise there are people still waiting on theirs?:confused:Quote:
Originally Posted by nsm034
I got mine too, Dad waiting on hisQuote:
Originally Posted by DaptoDog
I'm also still waiting, I think they posted something about there supplier not allocating what was promised and having to source elsewhere.. Hasn't been an update in a long timeQuote:
Originally Posted by DaptoDog
I had the same experience with Robot Kingdom and sending out the wrong item. They wanted me to pay for the return postage and I can tell you now it was a lot more than $7.45.
Did they reimburse you though?
Cos my wife does a lot more online shopping than I do, mostly for clothes, and she's returned items a few times where she's initially paid for the cost of return but they've always reimbursed her for the cost of return. She just had to send them a scan of the Australia Post receipt and they would transfer the money into her account.
I'm not an experienced online shopper, but AFAIK it seems fairly standard for e-stores to expect customers to initially foot the bill of returning a product and then later reimbursing the customer for that cost. This is one of the downsides of online shopping and why I still prefer real shopping in brick and mortar stores. Thankfully AU retailers are currently becoming more reliable with stock too, sometimes even more reliable than online stores. :)
I've had to pay return shipping for an RMA item, but for an incorrectly shipped item you should not have to pay a cent. in fact you are entitled to a full refund or replacement (aussie retailers only) as the item you received is NOT what you paid for. its really simpleQuote:
Originally Posted by GoktimusPrime
Yeah, but if they reimburse the full cost of sending the item back then ultimately the customer hasn't paid a cent. The other alternative would be send the customer a pre-paid and self-addressed box or delivery bag, but this may be more costly and time consuming than simply asking the customer to send the item back first and then reimbursing the customer. I say more costly because it can be difficult to accurate estimate the exact cost of sending packages and additional costs of return shipping would ultimately be reflected in higher prices for customers.
And as I said, this is one of the main downsides of online shopping; something which I really still don't like massively and I tried resisting it as much as I could until 2013. And now that local retailers have gotten better with stock distribution, I'm finding myself weaning off online shopping and making the switch back to real store shopping. :) But obviously online shopping is still useful for buying things that aren't locally available (e.g. TakaraTOMY Transformers)
PayPal pays for return shipping of 10 items a year and maximum of $45 per item. So as much I don't like Paypal, they have some perks. I know PC don't do Paypal but I am happy with what I am getting.
Gok said pretty much what I was thinking. You gotta pay it to send it back and they'll reimburse you. Let's face it, how are they gonna know exactly how much it's gonna cost to return it? Price to send to you might be different back to them
If it's a local shop in AU that has a biz account with auspost then the auspost return parcel service could be used, basically the buyer wil get a return paid number and once at the post office, they will process your return like a normal parcel send except the cost is charged to the biz account