$70 Platinum Edition Trypticon at ToysRUs

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Originally Posted by Seraphim Prime

No they are not.

In the case of a price error, the seller is not obligated to automatically honour the incorrect price. (Although there may be occasions where the seller chooses to.)

By all accounts TRU have done exactly what they are required, which is remove the item from sale until the price is corrected.

If standard retail toy markups are applied, the cost price for Trypticon would have been somewhere near $200. Even accounting for a typical Toys R Us markup, they would be losing money for every unit sold at $70.

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Where is the information regarding a pricing error, other than internet forums? That may be the case, however all customer orders were cancelled, and I quote directly from the email, because "As we are unable to locate stock of the above in our warehouses we will need to cancel the above item from your order."
Nor is there any price correction announcement under "catalogue notices" on the TRU website. As far as the consumer is rightly concerned, their order was cancelled on the basis of inability to meet order numbers. This is evidenced fact.

If TRU had cancelled their orders because of a pricing error, which they have every right to do so, then that would have been fine. I would've accepted that and moved on. However this did not happen in their correspondence to customers.

The whole point of my original post was wondering to see if TRU end up getting more Trypticon stock in, and selling at the increased price. Because if they did so, then that would be a breach of consumer law. If they've stopped selling Trypticon because it's a clearance sale, then it ends at that.

Truth be told I'm not that bothered on missing out. But it sucks when these big companies keep on screwing the little guy and count on people just letting things go because they're afraid to speak up.

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Originally Posted by BruiseLee

From what I understand its unfortunately not by who orders first but rather by which store your online order is placed with and how efficient they are in filling that order. For those who ordered online, there was quite a varied postage cost which would be due to which store the order is being filled by.

Getting the order in is one thing but having it fulfilled is another as the stock in each store is limited so online orders have to be filled from what's on the shelf and in the back which means if your order went into store with 5 units and before someone is able to get around to fulfilling the order (physically taking the item off the shelf/back) those 5 units are either sold in store then the online order can't be finalised from that store hence the out of stock email. :(

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Thanks for your explanation. Does this mean when we order online, we are actually placing order on 1 single store other than to the whole company? If this is the case, Toysrus must hold the most ridiculous online shop I have ever heard.

The only advantage I can think of with such a system is that it keeps postage costs to a minimum, because they are posting locally. I was quoted $10 postage for Trypticon which would have been a lot higher from Eastern States given the size of the box.

But the lack of an up-to-date inventory count just leads to gross over demand and a lot of unfulfilled/cancelled orders.

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Originally Posted by 5FDP

Well, my $70 Trypticon turned up today :eek: If it weren't for the pricing error, I'd be pissed that they taped the shipping bag to the actual box.

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At least came in a bag.. Mine just arrived in a box that is 3 times bigger than trip himself with no padding.. Luckily he a toughass decepticon and didn't cop any damage bouncing around in the big empty delivery box..

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Originally Posted by Wormz

At least came in a bag.. Mine just arrived in a box that is 3 times bigger than trip himself with no padding.. Luckily he a toughass decepticon and didn't cop any damage bouncing around in the big empty delivery box..

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Let me clarify, it was one of those express post type plastic bags i.e. non-padded. Trypticon didn't fit completely inside the bag so they taped the end of the bag over and onto the box so the only way to remove it was to rip off the packing tape taking some of the box with it. It also removed the tape holding the box closed so now it's only MIB (not sealed).

I'd take your oversized box with no padding any day of the week ;)

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Originally Posted by 5FDP

Let me clarify, it was one of those express post type plastic bags i.e. non-padded. Trypticon didn't fit completely inside the bag so they taped the end of the bag over and onto the box so the only way to remove it was to rip off the packing tape taking some of the box with it. It also removed the tape holding the box closed so now it's only MIB (not sealed).

I'd take your oversized box with no padding any day of the week ;)

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Ooo thats rough.. I apologize.. Kinda feel like a dick now

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Originally Posted by Wormz

Ooo thats rough.. I apologize.. Kinda feel like a dick now

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No apology required :)

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Originally Posted by 5FDP

Let me clarify, it was one of those express post type plastic bags i.e. non-padded. Trypticon didn't fit completely inside the bag so they taped the end of the bag over and onto the box so the only way to remove it was to rip off the packing tape taking some of the box with it. It also removed the tape holding the box closed so now it's only MIB (not sealed).

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Looks like they took a feather out of Amazon's cap.

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Originally Posted by Megatran

Looks like they took a feather out of Amazon's cap.

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Hmmm... that does sound familiar. Was it you or someone else that had that happen to them with Amazon?

^ Someone else. :D:o

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Originally Posted by Megatran

^ Someone else. :D:o

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Wahey! I had the pleasure of finally disposing of that box last month.

That reminds me, I think I may actually have some amazon credit to spend from that snafu.

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Originally Posted by Megatran

^ Someone else. :D:o

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I cringe every time I see that picture.

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Originally Posted by 5FDP

I cringe every time I see that picture.

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Oh comon my photography ain't THAT bad :p

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Originally Posted by devilg11

Thanks for your explanation. Does this mean when we order online, we are actually placing order on 1 single store other than to the whole company? If this is the case, Toysrus must hold the most ridiculous online shop I have ever heard.

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Close, but I know of one more ridiculous ;):p






EDIT: Possibly being too much of a di#k with original post and link.

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Originally Posted by BruiseLee

From what I understand its unfortunately not by who orders first but rather by which store your online order is placed with and how efficient they are in filling that order. For those who ordered online, there was quite a varied postage cost which would be due to which store the order is being filled by.

Getting the order in is one thing but having it fulfilled is another as the stock in each store is limited so online orders have to be filled from what's on the shelf and in the back which means if your order went into store with 5 units and before someone is able to get around to fulfilling the order (physically taking the item off the shelf/back) those 5 units are either sold in store then the online order can't be finalised from that store hence the out of stock email. :(

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The same thing happened with Masterpiece Soundwave, after too many people ordered one online than their nearest stores had in stock (I think the website was showing a national inventory, but would only fulfil orders that stores in your area could handle... if the stock wasn't missing).

We got a really good price here for Soundwave (which is very rare for us), and everyone was trying to order it on their website (it was one of the first collector items they sold online)... but since there is no central warehouse for their stock (the orders are charged first and then sent to the nearest store to you that "should" still have stock). People were kept waiting for days without answers, because their nearest stores either didn't have any left, or were missing... so the order then gets bounced to the next nearest store, up to a certain distance (probably just within your state).
As such, some stores can still be seen by members here to have stock, but you might get an out of stock notice due to it no longer being in stock in the stores in your (cheap postal) area.

It's awesome if you were lucky to get one, but if you missed out, error or not, in the end it's just a plastic toy in a fancy box. It might really suck if you missed out or thought you got one (I've been collecting long enough to have experienced it myself a few times), but life goes on and there's nothing we can do to change it.
:)

I ordered a single one online shortly after this post went up. It came in the mail in a giant box today, a stupid amount of bubble wrap and giant air pockets. The box is pretty much perfect. I'm really shocked at how they did this for toysrus. Usually I get something trashed to no end.

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Originally Posted by griffin

The same thing happened with Masterpiece Soundwave, after too many people ordered one online than their nearest stores had in stock (I think the website was showing a national inventory, but would only fulfil orders that stores in your area could handle... if the stock wasn't missing).
:)

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I think a lot of established retailers are using older systems that are only updated to HQ at the end of the day, and the website will be drawing data from it. This was the case when I was working as a casual during uni - sales data was not sent until 30 mins after COB. I've noticed BP does this as well, however at midnight because they're 24/7 (sorry to digress - my card got double changed when I bought petrol within 10mins of midnight and their team explains that it was something to do with the midnight data upload). I think there is little immediate incentive to update to newer systems with live updates unless online sales becomes a substantial part of their business, or unless they get a new leadership that strongly believes in online/omnichannel as the future.

No one acts like a village idiot when its Bumblebee. :rolleyes:

Loving all the tin hat wearers with their conspiracy theories on this. The assumption that someone at TRU head office was watching this sale and the stock vanishing and pulled the sale to put the price back up is gold. Thy probably think that the CEO himself was in on it :p

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Originally Posted by Trent

Loving all the tin hat wearers with their conspiracy theories on this. The assumption that someone at TRU head office was watching this sale and the stock vanishing and pulled the sale to put the price back up is gold. Thy probably think that the CEO himself was in on it :p

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This assumes that TRU actually have working knowledge of their stock... :p

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Originally Posted by GoktimusPrime

This assumes that TRU actually have working knowledge of their stock... :p

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Exactly.

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Originally Posted by Megatran

Looks like they took a feather out of Amazon's cap.

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Originally Posted by 5FDP

Hmmm... that does sound familiar. Was it you or someone else that had that happen to them with Amazon?

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Originally Posted by Megatran

^ Someone else. :D:o

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Originally Posted by Lint

Wahey! I had the pleasure of finally disposing of that box last month.

That reminds me, I think I may actually have some amazon credit to spend from that snafu.

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Originally Posted by 5FDP

I cringe every time I see that picture.

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I was pretty shocked to find the 21 Rescuebots I ordered from Amazon each came within their own little box inside the big box. Very safe and secure. Usually anything I order gets treated like Lint's did

when I was at TRU in chaddy the other day I saw they still had 1 trypticon in the cabinet. I asked how much it was out of curiosity as there was no sticker and the girl scanned it and said $200. So not quite $70 but still a bit cheaper than the original price. did that 'memo' say it was supposed to come down to $170 though? what a schemozzle....