Same. I'll have a word with them again now that I have some time off work.Quote:
Originally Posted by Tranceblade
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Same. I'll have a word with them again now that I have some time off work.Quote:
Originally Posted by Tranceblade
I'm still unable to get tracking info or proof of shipping the order I paid for back on November 21st.
When I asked about it, they gave me tracking number for a different item that was shipped (I got shipment/tracking emails for four shipments - three sent on the 14th and one sent on the 19th... and none of those were for the items paid on November 21st).
I wonder if the delays and lost order is payback for temporarily stopping them from posting here... which they still can if they wanted to, but have since chosen not to.
I only have one pre-order outstanding, and if I order from them again, it will just be for in-stock items. If they sell out during pre-order, then it is just too bad for me... they are only toys after all.
They really need to start replying to email, since I'm not on Facebook.
I deliberately withheld a payment to see if they'd follow it up while I was sending emails of my own asking for some clarifications. I eventually paid it without hearing anything back, but I'm getting DHL tracking numbers in Auspost for things I don't get told are shipping, so they are still processing orders but just... don't respond to email...?
Griffin, I'd recommend you use the Auspost app if you aren't already. Register your postal address, and any consignments that match your registered postal address, or any locker or LPO collect address you create should automatically be added - for OMP orders, typically this is DHL Australia creating the last mile consignment number ahead of time.
My last update was a Studio Cell from them on the 18th Dec, left Singapore waiting for updates due to holidays, which is understandable for me.
They refunded me in full for Voltes V as Dennis oulc not secure the order for that item.
Regardless of what anyone feels about Facebook, I still suggest people to get one to attempt to communicate, but thats my take.
Gen Selects G2 Megatron and Sandstorm arrived today. A bit of a slow delivery but that is on the postal service, not OMP. Still no word on micromasters and the last two ramp battlemasters.
Did you get a notification? My account just says "processing"Quote:
Originally Posted by ComradeRenko
I'm still waiting for acknowledgment on
* Micromaster sets (which are out in general retail literally anywhere)
* Shockwave Lab Ironworks upgrade (which is now being sold from most upgrade shops)
* DNA Design Big Convoy Matrix Buster upgrade (still listed on OMP as Aug '20, but has been marked as delayed to Q1 '21 on other sellers)
The account details aren't always updated on time. I rely more on Auspost notifications through the app when DHL issues the tracking numbers, rather than the OMP account details.Quote:
Originally Posted by SMHFConvoy
I got an email when the order was processed and ready for collection by the courier, then another one when the package had been picked up and they had a tracking number. I'll second that the account details can take a while to be updated, so I tend to go by whatever emails they send me.Quote:
Originally Posted by SMHFConvoy
It really seems like poking them on Facebook is the way to go. After contacting them on Facebook the only item I'm waiting on is the Gen Select Terrorcons which are not out for another couple of months.
It totally shouldn't be that way tho.
Tell me about it.Quote:
Originally Posted by DELTAprime
Welp, I've just sent a Facebook message requesting an update on an order I paid in full in Nov and allegedly shipped in Nov.
I'm going to open a PayPal claim if I don't hear by the end of Jan. I've already PMd here in late Nov, emailed in mid Dec and heard nothing.
If you have the order number (from the original payment of the order), ask for the tracking number... as they sometimes forget to email the tracking info.
I had three packages sent on December 14th... two arrived on December 29th (15 days).... the third (shipped at the same time as the others) arrived today January 6th, which was another 8 days later (it took 50% longer to get here).
That's still a lot less time than your order, but the shipping times seem to be so unreliable, even with items sent at the same time.
I wish they would put the tracking number under the appropriate order in the order history
as that would save them time with emails asking for tracking numbers etc...
I also got my 2 mpm 11 ratchets today from them
Every inquiry ive sent has quoted the order number, and the date of payment.Quote:
Originally Posted by griffin
I appreciate that the mail is messed up right now but I can't even get confirmation that my order has ever shipped, let alone a tracking number, after inquiring via 3 different avenues now.
I replied to my Arcee invoice seeking to delay shipment and received a reply the next day.
OMP has been in touch via facebook and the issue now resolved.
With people in Sydney receiving their G2 Sandstorms, I queried OMP to see what was happening with my order as I hadn't received a shipping notice. They finally got back to me on Friday and it seems that the order I placed in August was overlooked!
Awesome first impression and now they're checking to see if there's any stock left.
Great job OMP, well done.
They told me they are getting sandstorm in batches. That's why I have not gotten a shipping notice. So far out of my 4 pre orders. One arrived. Two cancelled and don't know what's going on with Sandstorm.
Did you use an account for this order, or did you use express check out?Quote:
Originally Posted by SMHFConvoy
I set up an accountQuote:
Originally Posted by Tranceblade
I want to support these guys because they've generally been good to me but it's getting harder especially now that they're shipping prices have gone up. Almost definitely not their fault since I'm sure it's more expensive sending items out in Covid times but does sting.
Wanted to get the Liger Zero reissue through them but shipping is $42 for it! :eek:
My MPM Ratchet arrived, so another completed transaction.
This was the timeline for those wondering:
14 Dec: Email notification of Ratchet in stock, with payment request (paid immediately).
24 Dec: Australia Post advised of shipping information received.
29 Dec: Email notification from OMP that Ratchet had shipped with DHL tracking provided. A check on the DHL website shows Ratchet being processed between 16 and 24 December.
12 Jan 21: Ratchet arrives on my doorstep.
So there?s clearly a gap in the chain of advice after payment. A wait of nearly two weeks to advise of shipment which had occurred days earlier. For me personally I?m not bothered as OMP has always come through with the goods. But I accept this is an area which could be improved.
DHL publishes their price increase... and it's not as much as OMP has increased.Quote:
Originally Posted by nalops
And I get Express DHL from other Singapore stores (here in 3 - 4 days) for the same as the month or so DHL version OMP uses... somethings up there
yea. dhl says 4.9% increase for singapore, OMP increased theirs more than 100%? (can't remember exactly but $52 shipping for 1 thundercracker or starscream seems wayy more than before).Quote:
Originally Posted by Krayt
I wonder if they will explore other shipping avenues other than DHL.
Agree. OMP was my go to store because of cheap DHL e-commerce shipping rates but the price increase for the same slow service is unjustified. It takes almost an entire month to receive an item from them.
Honestly out of options. I don?t know who to order from now.
Between this and Hasbro muscling them out of stock, unless it's something I can guarantee like ordering Takara exclusives early, I'm getting some bad TLTC vibes right now.
Remember people the precutions taken and delays due to the virus is not helping the transit speed of thing so it may not be there fault
MP 51 Arcee arrived today. A somewhat different experience to my last order, whereby I got a payment notification on 3rd January. After paying, no notification of shipping, not even from Aus Post like last time. As a long time customer I?m not worried as OMP has delivered each time, but for those not confident with OMP, I can see how this isn?t ideal.
Got my MP Arcee today as well.
That's the last of the pre-orders... and any future purchase will be in-stock items, if they don't sell out during pre-order.
MP Arcee order received today, very happy with the transaction. Items were well packed this time (plenty of bubblewrap), good and prompt communication and they even delayed shipment per my request.
So can someone explain the DHL price increases to me? I don't really understand what's actually going on with that.
Just looking at the sell post Nalops has for his Volcanicus set.
God Neptune cost me S$265 (240+25) posted.
Volcanicus I've paid S$210, with $35 shipping. With Nalops' post in mind , I had another look at the expected postage now - does OMP seriously expect me to pay an additional S$39 without communicating the fact?
The dhl price increases could be due to higher demand for their services
I understand that.
However DHL themselves even said "Rate increase of 4.9%, effective 1 January, 2021"
https://www.dhl.com/sg-en/home/press...-for-2021.html
Yeah I don’t understand either... I get 3 day DHL service from another SG retailer without a noticeable increase from last year...
And OMP doesn’t use that fast service :-(
So I received Sandstorm in January and a week later I received a second Sandstorm from them, contacted them requesting an invoice (I could sell it or keep it rather than pay to return it) no response. I get that it's their mistake but I'm happy to sort it out.Quote:
Originally Posted by SMHFConvoy
If you wanna move on that extra one, I'd be keen to buy it.Quote:
Originally Posted by SMHFConvoy
I've had similar things happen with other retailers before.
Your lucky. I'm still waiting for mine from them. They don't like answering my emails.
Did they ever get back to you?Quote:
Originally Posted by 1AZRAEL1
It wasn't OMP, can't honestly remember who it was either. But yea I did have them reply and I ended up paying for the extra figure and offloaded to someone at cost.Quote:
Originally Posted by SMHFConvoy
Did you messenger them? they always answerQuote:
Originally Posted by VERT