Premiumcollectables (PC) (Australia) feedback

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Originally Posted by ZoonMaster5000

Now to open or not open, that is the question...

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I find it much easier to play with toys after opening them, but may that's just me. :p

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Originally Posted by GoktimusPrime

Just out of curiosity, is there a time limit as to how long a pre-order should remain unfulfilled before customers are eligible for a refund? Cos I've got one dating back to February that's still unfulfilled.

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I had an issue with a massively overdue preorder with Australia's favourite online retailer at the height of his arrogance and Fair Trading advised me there is no real time limit on things like a preorder. That and the fact that I was in a different state to old mate meant that it would be even more difficult to mediate and then enforce any outcome. Which shows how archaic our consumer laws still are in this country when something as simple as a state border can affect your consumer protections when it comes to an online retailer :rolleyes:

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Originally Posted by Megatran

Good to hear M-bot. :)

Though PC's description does note:

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Unlike other Exclusive offers we are now only doing 1 run which means all will be dispatched same time and the downside to this means less to offer.

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Then there was this post on the PC Page in regards to Thrust:

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1 supplier run,

which we receive in 2 shipments,

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Make of that what you will.

Moved this from the new items thread

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Originally Posted by Initial_G

Haven't received any shipping notification for Thrust yet either.

I do recall PC mentioning that they would be getting 1 shipping run from supplier, so theoretically all items should be shipped at the same time ... I'm guessing maybe Aust Post isn't having any of that though, as they have also mentioned before that Aust Post likes to deliver their stuff in batches due to size of stock they get in.

so basically, it's just have to keep waiting *twiddles thumbs* =)

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PC has since confirmed its not 1 shipment in a post i made before (Thread since deleted by PC)

I have been asking if PC can make a general eta posting to all customers this way everyone can self serve and see the info directly, oppose to emailing in multiple request of the same which is kinda moot since it only leads to more backlog.

the ask is not for speeding up shipping or for something not yet released, its a simple ask for eta of an already released item which they can simply reply with one of the following :

1. on route, eta xxx weeks
2. pending ship, eta xxx weeks
3. haven't source stocks for shipment 2 yet.

this way everyone waiting isn't left guessing and wondering what's happening

http://i.imgur.com/RG6AhlQh.jpghttp://i.imgur.com/I8zUcjHh.jpg

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Originally Posted by aching878

Moved this from the new items thread



PC has since confirmed its not 1 shipment in a post i made before (Thread since deleted by PC)

I have been asking if PC can make a general eta posting to all customers this way everyone can self serve and see the info directly, oppose to emailing in multiple request of the same which is kinda moot since it only leads to more backlog.

the ask is not for speeding up shipping or for something not yet released, its a simple ask for eta of an already released item which they can simply reply with one of the following :

1. on route, eta xxx weeks
2. pending ship, eta xxx weeks
3. haven't source stocks for shipment 2 yet.

this way everyone waiting isn't left guessing and wondering what's happening

http://i.imgur.com/RG6AhlQh.jpghttp://i.imgur.com/I8zUcjHh.jpg

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cheers for the details ;)

Huh, just received shipping notification today for Sentinel Prime. :o

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Originally Posted by GoktimusPrime

Huh, just received shipping notification today for Sentinel Prime. :o

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Congratulations , it's a cybertronian boy! :D

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Originally Posted by Sinnertwin

Then there was this post on the PC Page in regards to Thrust:

Make of that what you will.

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Cryptic. Here's one: What gets bigger the more you take away from it?

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Originally Posted by GoktimusPrime

Huh, just received shipping notification today for Sentinel Prime. :o

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So I was complaining a little while ago about my emails going unanswered. What I failed to mention was that every time I emailed them within a couple of days I would get s shipping notice. Twice the toy shipped didn't even relate to the email in question which made me feel like they were saying " here's your toy now stop pestering us".

So why did they say this, Unlike other Exclusive offers we are now only doing 1 run which means all will be dispatched same time and the downside to this means less to offer. If it's not the case, disappointing but it is what it is.