ITs a shame Kup but I stopped with MOTUC yoinks ago. Just trying to get the figs I really want. If you have Queen Marlena and Ram-man, I'd take them but I think you should hang on to your collection. :)Quote:
Originally Posted by kup
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ITs a shame Kup but I stopped with MOTUC yoinks ago. Just trying to get the figs I really want. If you have Queen Marlena and Ram-man, I'd take them but I think you should hang on to your collection. :)Quote:
Originally Posted by kup
Last night I got an email saying that my supscription has been cancelled due to one of the following reasons
Figures unavailable
Cancelled at customers request
Unable to process credit card.
So I sent an email asking them to clarify it for me as they didn't send me a billing invoice and was not sure of how much they were attempting to charge.
This morning I woke to two emails
One said they were able to process my order but then requesting I confirm my credit card details and security code my shipping address and the delivery method
The second said they were unable to process the order and I will receive a follow up email cancelling my subscription and if I want it to re order it.
I am not happy and confused both emails were sent at exactly the same time.
Is this common?
Is it common for them not to notify you before they charge you?
I think this means their communications department needs a QA team as well.Quote:
Originally Posted by Sharky
I think mine is going thru ok ;) pending ATM
Anyone get a pop sub? I missed the deadline arrgghhhh
I got the POP subscription, and my quarterly Club Eternia subscription has already shipped.Quote:
Originally Posted by Gofigure
anyone know what the number is to ring matty collector from here??
every email response they send me they send three each one contradicts one in one way or another figures are held figures are cancelled subcription cancelled.....and in one i asked them what the number was and they didnt bother answering me..
this is really starting to @#$% me off...
0011 1 877 GO MATTY
OR
0011 1 877 46 62889
2 phone calls....and it may be resolved.. find out in 2-4 business days.....
I was about to post this 1-800-598-7450 the contact number on the digital river website. I hope they fix it soon mateQuote:
Originally Posted by Sharky
Tracked my quarter shipment to my location on 18th march. Got a pick up parcel note in letter box went to post office.....nothing there :(
No idea where my figs are. They have vanished
I assume bc it was a different shipping service than auspost something has gone amiss in the system
Update......the post office found my sub parcel. Behind another box :p
Looking forward to opening this up. Forgot what figs are in there!