So the increased shipping didn?t increase quality of packing. My arcee and spinout boxes all came damaged. Crushed even despite shipping box undamaged.
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So the increased shipping didn?t increase quality of packing. My arcee and spinout boxes all came damaged. Crushed even despite shipping box undamaged.
Only 1 box survived.
Here?s the worst of it
https://imgshare.io/image/p5NbFK
https://imgshare.io/images/2021/02/2...4A308582F9.jpg
https://imgshare.io/image/6eb49866-7...08582f9.p5NbFK
I guess that's the Arcee to open, but even the one on the right doesn't look too good. I wouldn't be happy buying those boxes as an MP collector unless it was the last one or at a discount.
Looks like the shine has come off OMP. I was thinking of buying from him at one stage but poor communication, jacked up shipping and damaged goods means no thanks now. I will visit the shop next time I'm in Singapore but no to online. Thanks to all the members who shared their feedback.
My subsequent communication with OMP has been decent actually. I cancelled 2 of the 5 pre-orders I had standing with them - nothing against the store, and entirely to do with my collecting habits changing.
One of the remaining pre-orders has now been paid in full and I'm interested to see how long it takes to reach, this time.
DHL increased their prices has nothing to do with increasing quality of packaging. I raise your insurance, doesn't mean you get better quality insurance. hope that makes sense.Quote:
Originally Posted by yoshi594
This is not to say, they should not improve their packaging. I am saying the increase may not be within their control.
Was the box reused? I've gotten a few items with pinch marks lately, and they were all around where a cut up box was folded over and sealed.Quote:
Originally Posted by yoshi594
Omp shipping price increase is not parallel to the dhl price increase. 4% or so dhl increase doesn?t mean a shipping increase of $20-30 extra.Quote:
Originally Posted by drifand
Custom box using reused boxes yeah. Last time they would use styrofoam and no bubble wrap but the styrofoam was sturdy. This time custom box with bubble wrap on the figure boxes.Quote:
Originally Posted by Tranceblade
Agreed, I don't believe that the level of "service" has increased enough to justify the cost increase.Quote:
Originally Posted by yoshi594
Things are still shipping with the same old e-commerce level "Parcel International Direct Standard (PLT)" service as before.
Oh i see thought it could of been caused by it
Yeah that too. Still no answer. Last time I ever use them.Quote:
Originally Posted by Krayt
i'm waiting patiently for my reply. i've messaged him on fb, used their website contact page, and emailed both dewtoystore and through their ohmyprimus email. Hopefully they don't ghost me like nippon-yasan.Quote:
Originally Posted by VERT
If thats a deal breaker dont use them, vote with your wallet, quite simple really. I am not sure why some people are comparing "other" Singapore stores that didn't raise the shipping prices but NOT order from them? Is kind of silly. They broke your package raise a ticket with them and see what they can do.Quote:
Originally Posted by yoshi594
Are you presuming I ordered my arcee after they hiked their prices? I ordered before the price hike and there was no way out. The other sg stores charge in USD so their items are relatively more expensive.Quote:
Originally Posted by drifand
?Raise a ticket? yeah I guess me contacting them from all avenues doesn?t count as raising a ticket eh?
Back on topic, OMP Replied and are gonna speak with the packaging team before getting back to me. They don?t work wednesdays apparently
Nah, was more to the other poster who made a remark about another retailer in Singapore.
I figure either the other retailer didn't have the item hence the whine about it, otherwise it was what it is. If shipping price was a deal breaker you look elsewhere.
Being locked in on pre-orders made before the shipping increase, makes that difficult. The AUD has recovered anywhere up to 20 cents against the SGD during that time, so I'm hesitant in requesting refunds.Quote:
Originally Posted by drifand
Omp offered $40 compensation lol. I rejected. 6 boxes out of 7 damaged and 3 FUBAR?d and the others have rips in the boxes lol.
Apparently the warehouse knowingly shipped them damaged. According to their protocol they usually ask if it?s ok to accept damaged boxes...I defo would have declined!
OMP charge for shipping the moment you preorder though don't they? I haven't been charge extra for shipping on my preorders, just the balance of the preorder.Quote:
Originally Posted by Tranceblade
In my experience, yes. I pay a deposit and the shipping costs when orders are placed.Quote:
Originally Posted by graza78
They have asked for more to cover the increased shipping on a few of my orders now. Had to pay 14sgd more for my ER Wave 3 Deluxes once they were in stock.
That's dodgy, you've already paid, that sale should be final.Quote:
Originally Posted by nalops
Yep I thought so too, but no.Quote:
Originally Posted by graza78
I got asked to kick in 12sgd more after having paid already for one order with them this week, but not another. Shipped seperate. Odd.
Could it depend on weight? Was the item you didn't have to pay extra shipping a large heavy item (of which you may have already paid more shipping when you pre-ordered?Quote:
Originally Posted by SharkyMcShark
How long ago did you guys order? DHL has increased their rates in recent months.
I ordered and paid deposit on ER Wave 3 Deluxes in October and got payment request end of January.
The one I was asked to pay more for was BFB Kavalinka.Quote:
Originally Posted by graza78
The one I wasn't asked to contribute extra for was IF Ultra Magnus (the new chunky boi one).
Not sure how big the box on either is, or how heavy.
Its a mystery. Maybe its just up to the packer's discretion whether they can be bothered to charge more...Quote:
Originally Posted by SharkyMcShark
lol they said the max they can give me is 5% of the items which equates to $55 sgd. very poor form. I?m done with them. Sending damaged stock and offering little in refunds. Not risking ordering from them again. Cancelling my remaining orders and blacklisting ohmyprimus. Not worth the risk.
PayPal claim then?
yea. been saving the necessary documents/pics to tackle it that way.Quote:
Originally Posted by Tranceblade
I'm still trying to get a response from them. Been over a month now.
Got my mp-arcee from them no issues.
I was going to run through my waiting orders to check some dates and see if anything is now going to go through PayPal claims, but the site conveniently seems to be down at the moment.
Hopefully the site hasn't gone kaput again and needs to be rebuilt.
Still working now
Question, I pre ordered the dairugger vehicle force Voltron was due this month but I noticed that it?s been pushed to April and the price went from $470sgd to $550sgd will they honour my pre order price or try and charge me the latter?
Thanks in advance for any info
Received IF Ultra Magnus and BFB Kalavinka yesterday. Can't say I had any issues with the transaction at all. Everything shipped within a few days of full payment and it was all in good nick when it reached me.
Still not responding to questions about existing orders, but I can get a reply to an address change email.
Frustrating.
For the first time in years of buying from OMP I've had an issue getting items shipped to a parcel locker. It looks like DHL international have recently? outsourced to Aramex (used to be called Fastaway Couriers). Aramex aren't affiliated with Australia Post, so they apparently can't deliver to a parcel locker. DHL must've previously used Australia Post. Anyway, not OMP's fault, I doubt they're aware of what happens with DHL Australia's choice of contractor. It's just disappointing to have items held up in transit on the other side of the country with no contact.
Oh btw, Googling reviews of Fastaway aren't pretty... DHL advised they have received a lot of complaints about Aramex as well, so hopefully they'll see the light and choose another provider.
Oh, so that's why Amazon stuff from the US has been shipping via Landmark or AusPost whenever I choose my Parcel Locker. I wonder if OMP would be willing to use another postal service....