Premiumcollectables (PC) (Australia) feedback

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Originally Posted by Meister

But then again after reading an article posted earlier on this thread, particularly the following paragraph:

https://internetretailing.com.au/premium-collectables/



The seemingly re-occurring belittling/or downplaying of people expressing legitimate grievances sort of makes sense, although is concerning, as it would suggest PC might be more interested in rewarding people in defending their shortcomings rather than addressing them to improve their lacking services. I hope this is not the case, but so long as people keep defending shit service rather than acknowledging it, its a suspicion that will grow in momentum.

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Yes I was the one that posted that article. And my earlier comment was merely an observation on the state of play, certainly people are entitled to air their grievances if they feel they have been let down. Also for the record, I have not received any Energon Points in exchange for favourable comment on social media. I am not a PC cheerleader (see my earlier feedback on a poor Black Series experience recently).

In fact I'm quite proud of the fact that people like myself have for some time been urging PC to provide better packaging on orders and they have responded by providing a much better service in this regard over the last few months.

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Originally Posted by DarkHyren

Never gotten any gifts and I've defended PC on multiple occasions so I can say any praise from me is honest, but I can only speak for myself.
In fact here's a few complaints.

I'm still waiting on MP Thrust. I've seen a lot of people get MP Inferno and haven't gotten mine yet. I've been waiting for a replacement for a missing part on a 3rd party figure since April. I sent an email over a week ago asking for updates and haven't gotten a reply. They haven't started the PC TV weekly update videos even though I think that was meant to start in November.

So yes, I can see that there are problems, and in the cases where they have oversold an item the right thing to do would be to source that item for the customer rather then just offer a refund, but I'm going to try and be a little more patient and see how things go before I throw in the towel and switch back to overseas sources

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I certainly hope they don't oversold stuff as collectors actual depend on stores getting the item. If they become unreliable then the cheap prices mean jack all to me and I would go elsewhere as one of the other main bottom line is they have to get the stuff.

This is where I hope they don't become over ambitious with Megatron and rack up a similar issue like ramjet. It will become an horrible experience for many.

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Originally Posted by Sinnertwin

That's odd. The FB post on December 8 [Thursday] explicitly stated:



Perhaps your order page hasn't been updated in since 09/12 and 12/12?

I've seen others post about receiving their Carnifex, so we know that they've been shipped.
Perhaps it's an Australia Post issue? You can always check the date stamp on the postage label and confirm if it was shipped out during the specified dates & let us know.
Either way ALL ORDERS should have been shipped Friday and Monday.

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It's all good, they got back to me with a second email, and said that they do have, it's on hold till my other items arrive (I have no idea when, nothing to do with PC the 3P toys are kind of unknown when they are coming etc)

and they also said if I DO want it now, I can pay a little for shipping and get it. But I'm fine to wait, I just wanted to be sure they did have one for me, and that there was no stuff up in the order.

So yes they got me one (yay) and the did respond within 2 days as stated when I emailed them. So it's all good, sorry for any confusion!

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The seemingly re-occurring belittling/or downplaying of people expressing legitimate grievances sort of makes sense, although is concerning, as it would suggest PC might be more interested in rewarding people in defending their shortcomings rather than addressing them to improve their lacking services. I hope this is not the case, but so long as people keep defending shit service rather than acknowledging it, its a suspicion that will grow in momentum.

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What tipped you off? The endless pages of negative comments in this thread and THAT other thread that i refuse to read or post in any more (I was getting too pissed off at the general stupidity in that thread and endless bullshit when I was after useful info etc), or the endless pages of people who criticise any sort of negative feedback?

To be frank, when I first found the two threads, it's the first thing I noticed about them.

You would think it was a "Who became Cyclonus and Scourge?" thread by the amount or foaming at the mouth irrational fanboy nonsense in these two threads. Like do some people have stockholm syndrome or something? WTF.

I have in my life literally never seen this sort of thing about a business feedback thread, other than stuff about actual scam websites and that sort of thing.

Anyhow, so far all positive experiences with PC for me, two toys arrived boxed nicely, three more on the way in the next couple months, and still hanging out for those Titans Wave 3 Deluxes (+ Sixshot and Megs) and great prices too.

Also the two emails I got this week were friendly and professional, not like some of the older comments I have read in these 2 threads (cos half the "new items" PC thread is off topic feedback....ugh...)

Anyone have any idea when those TR Deluxes wave 3 are due? Like even an estimate would be cool.

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Originally Posted by drifand

Again understand what happen to ramjet before crapping out. If you are NOT involved with ramjet move on. As this had been resolved by PC offering a refund/store credit if you no longer want to wait. Anyone still waiting and whinging about it must be nuts as they have allowed refund.

On the note I hope they learned a lot from ramjet as it was too many runs and the suppliers varied. I hope their Megatron with second run does not run into same situation .

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I got a refund of Ramjet but the only reason I did is because someone mentioned on here that you could. I was never offered a refund from PC themselves.

Is anyone else still waiting for mp-primal? Have we heard a possible date? Bit disappointing getting it so late after many received there's already.

Sent a few emails to PC but no response yet.

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Originally Posted by damnyouhussies

Is anyone else still waiting for mp-primal? Have we heard a possible date? Bit disappointing getting it so late after many received there's already.

Sent a few emails to PC but no response yet.

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Yes I have not received mine either.

Has anyone got their Inferno yet?

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Originally Posted by ampoldj

Has anyone got their Inferno yet?

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Yeah, about 10 fays ago.

Shattered Glass Convoy shipped yesterday. :)

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Originally Posted by Tober

Yeah, about 10 fays ago.

Shattered Glass Convoy shipped yesterday. :)

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Cool, just not sure how far i am from the queue as it was listed early morning afaik :rolleyes: