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Good luck guys and girls on getting them.Quote:
Club Exclusives Pre-Orders are now online! Don't forget to order your EXCLUSIVE CLUB T-Shirts! See bottom of email.
2012 Over-Run (AKA Runabout) TCC exclusive (1 pc)
Member Price - $54
Non-Member Price - $94
We reserve the right to limit quantities on all orders.
I mean it, Good luck.
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I am getting errors, tried three times and it states card unknown? Tried calling your hotline and nothing
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I'm getting a bit worried and regretting I joined...
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Bah. Had 2 cards rejected :'( These things are expensive enough without having to make an international phone call too to sort it out.
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Placed 2 orders both came back with errors.
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I'm getting the same thing as Frank. Error with card: unknown? I checked the card and it is fine.
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So if our card was "declined" and all of us have to call in to get it corrected, is there any way to actually get the order in? Glitches happen, but this kind of error is pretty ridiculous
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Tried 3 times still getting error messages
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Gah! Card processing error!!! And the phones are engaged... am i unlucky or are there many issues? Oh, and shipping for 3 is MORE than an iacon set???
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I am also having card processing errors
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Having issues as well with error on card
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Card processing error for me too
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I am also having card processing errors, on two different cards.
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I've tried 3 times same message
Hopefully some people here are getting their group orders processed ok. I don't regret sitting this one out.
I thought all the money they accumulated from ripping us off on shipping would be used to maintain their site. Guess not. :mad:
2 failed orders now, anyone gotten through?
I wonder if it is errors are with the cards they have on file, or if the Club is rejecting orders placed on Credit Cards that aren't on file (as a "security" measure).
Not that it'd make much difference if they are the source of the lost Card details...
Anyway - direct links for those ordering...
Runabout
https://www.transformersclub.com/sho...productid=2533
Drift
https://www.transformersclub.com/sho...productid=2534
RB Tshirt (large)
https://www.transformersclub.com/sho...productid=2537
medium
https://www.transformersclub.com/sho...productid=2536
small
https://www.transformersclub.com/sho...productid=2535
xlarge
https://www.transformersclub.com/sho...productid=2538
xxlarge
https://www.transformersclub.com/sho...productid=2539
xxxlarge
https://www.transformersclub.com/sho...productid=2540
D Tshirt (large)
https://www.transformersclub.com/sho...productid=2529
medium
https://www.transformersclub.com/sho...productid=2527
small
https://www.transformersclub.com/sho...productid=2526
xlarge
https://www.transformersclub.com/sho...productid=2530
xxlarge
https://www.transformersclub.com/sho...productid=2531
xxxlarge
https://www.transformersclub.com/sho...productid=2532
Everything is a pre-order, for a scheduled release of "within 4 weeks of Feb 29th".
T-shirts are $20 for S-XL, and $22 for XXL & XXXL
T-shirts will only be produced to fill pre-orders. If you really want one, get onto a current member, to see if they can add one to their toy pre-order. They may make some extras, but don't count on it (sales after pre-orders are pretty much non-existent).
Thanks Deonasis for the Wake up call on this. :)
Oh, and for those (like me) who were upset about having one of the Battlecharger duo in fancy packaging (Runabout), and the other in a baggie (Runamuck)... The box for Runabout will have two spaces in the foam insert to hold both (and are both on the cover).
Now that is impressive.
I (thankfully) submitted my order with no issue at all- bit of a rarity it seems... @_@
Oh dear...
And yeah that box for overrun looks awesome with the slot for runamuck!
That is indeed a nice touch. And I do like the box art. (Did consider getting a Tshirt.)Quote:
Originally Posted by griffin
I had an error... possibly because I CAN'T use the card on file, thanks to it being cancelled due to details being stolen.
So now I have to wait until their office is open in about another 14 hours.
And if I have to fax through a copy of a new card for their files, it won't be processed until they re-open anyway. :mad:
I hate the way they do that EVERY TIME - open up pre-orders and registration just after they closed for the day or week, and everyone who has a problem, has to wait days or hours, and miss out.
I think we are all on this same boat. What are the chances we'll miss out?Quote:
Originally Posted by griffin
Is it just me, or did they just remove the two toys from their Club Store?
I just tried to redo the order, and neither of them are there. The Tshirts still are though.
Perhaps to suspend orders until they can fix up the processing issue?
It sounds like it is the credit card processing company that is the problem... But I still don't like the way this is playing out. Nor do I like the timing, so that people can't even call in their problems, despite being told that that is the only way to respond to the error (in the error message).
Don't stress Griff, I don't think it's your card. Mine is registered with them and it's not making it any better.Quote:
Originally Posted by griffin
The figures have been taken down until the issue with the site is fixed.
I was in and had to restart, now I can't locate either figure!
even the direct links don't work.
Seems like they have been pulled..Quote:
Originally Posted by UltraMarginal
"We have turned off the Exclusives and the Club Store as they credit card processor cannot handle 8-10 transactions a second. They are going to try to reconfigure tonight and we will hopefully try this again tomorrow."
This is the message that's going 'round. :(
toys have been removed due to problems with the CCQuote:
Originally Posted by griffin
From The Club Facebook page:
http://www.facebook.com/pages/Transf...51255348266785Quote:
The problem is not with our server but rather with the company who processes the credit card charges. Their system is bottlenecking as multiple transactions are hitting them in the same moment of time. We will resume pre-orders as soon as we solve this problem. We apologize for the inconvenience. It will most likely be in the morning before we have a solution worked out. Thank you for your enthusiasm. You guys are too powerful for earth technology! :-)
It'd be nice if they communicated what they did, before people trying to order start assuming that they were both already sold out. What is the point of having a live twitter feed, if they don't mention why they were taken down... to reassure people who are panicking already from several failed order attempts.
I just got an email from the club,
We have turned off the exclusives as the credit card processor can't handle 8-10 transactions a second. they are going to try to reconfigure tonight and we will hopefully try this again tomorrow.
Thanks for your support and patience.
Brian.
So No need to panic everyone. just keep an eye on the email and twitter.
Ahh... finally...
So, back again tomorrow morning to try all this again... :(Quote:
We ARE NOT sold out. At all. We will be putting back up tomorrow. Credit Card company needs to fix their system.
Too bad for those working nights.
I'd say they communicated it pretty quickly, It only happened a couple minutes ago and there are alredy 10 posts about it and several sources of the same info.Quote:
Originally Posted by griffin
It's just surprising they weren't prepared for this.
If they couldn't handle that many from a "surprise" opening of pre-orders, just how many do you think it will be flooded with per-second tomorrow now that everyone knows about it, and is already in a panic.Quote:
Originally Posted by UltraMarginal
Annoying thing is that it could be anytime "their" tomorrow... which could be from 5 hours away to 24. That could suck if they re-open preorders while any of us people doing group-orders are at work, and they sell out in that 8-9 hours we're away from home.
Drift will be fine... but Runabout is the great unknown.
Yeah, I guess without twitter, it would have been longer for the word to circulate through websites and emails. And I guess the decision to pull the two listings would have needed to be acted on before notifying people of the decision, as the other way around would have delayed the process and caught out even more people in the meantime.Quote:
Originally Posted by UltraMarginal
(edited topic title to reflect recent developments - will change it back tomorrow)
I'm gonna rage hard if I can't get my Runabout!
I would too. It is clear that there is a huge amount of people trying to get this figure (server crashed because it can't handle 8-10 transactions per second).Quote:
Originally Posted by Gutsman Heavy
So as soon as preorders re-open and assuming there are no technical issues, I suspect that all stock will be sold within the first couple of minutes.
We have to be like ninjas to win this :eek:
I still don't get it with this club though. If we are paying for pre-orders, can't they just make enough to fill the pre-order amount? Never makes any sense.
Hopefully they had the foresight to assume the Runabout would be very popular and they plan on having made poop-loads of them.
Drift is the 'Bot of Banter'? They trying to make a Transformer Deadpool or something??
Thinking about the sales rush today, I would suggest they consider something like this:
Stage one: Members presale
All club members have the opportunity to preorder one (1) each of any exclusive toy offered by the club. The presale lasts for a week. Plenty of time for all the members to get in. Each members gets a guaranteed chance to purchase the figure, an added benefit to being a member. No need to rush in or hover over twitter or facebook.
Stage two: Second change
An additional set of figures, including any not claimed by members, are available to be added to the order. A maximum of 2 additional purchases per item per member. This stage begins one week exactly after the stage one begins, allowing certainty. There would be still be a rush but the restriction would stop or slow down scalpers.
Stage three: Surplus sale
One week later, any surplus toys become available. No limits. Members have had two weeks to get at most 3 of each item, but if they want more (such as for friends on their messageboards ;)) this is their chance. This is the quick sale event and it's not guaranteed that any stock will be available. The time/date would be a certain though so the quickfire and very motivated sellers can be ready and would have had two weeks to prepare (take time off work etc etc). The items remain for sale from this point until sold out.
Well, yes that's the whole joke. Shattered Glass Drift is Deadpool. :oQuote:
Originally Posted by Tetsuwan Convoy
He used to be the "Mech with a Mouth" but they changed it a while back.
The pre-orders went up at like 6 this morning. Ugh. Looks like I'll be getting up early tomorrow just in case.
Received this email:
Looks like we will have to wait till Wednesday which is fine. Im still trying to order a sub.Quote:
In order to facilitate the volume of our web sites, we are having to change to a new credit card processing company. We hope to have this up and running sometime on Wednesday. However in the mean time, we will be putting the store back online this afternoon but you will not be able to place an order until the transition is complete.
We are putting the store back online so that you can log in and check your account to see if you have a valid order. You can also log in currently at the member's only site and if you look at the third paragraph on the page, there is a link to check your orders.
If you do not see an order in your account for the excusives, you do not have an order for the club exclusives and will need to reprocess one when we go live. Because of the change in processors, we cannot work the incomplete orders and fix them, you will have to order again. As stated in an earlier email, we have only sold 20% of the pieces so there are still plenty.
Thanks for your understanding and support.
Brian
VGM out...
Latest email says not to panic as they only sold about 20% before the crash. How long was it up for before they pylled them? 1 hour? 2? At that rate there is only a day to get in there to buy...
It was only functional for less than 4 minutes I think. So that gives you an idea of how quickly they would sell out.Quote:
Originally Posted by Tetsuwan Convoy
I'm pretty sure it was up for at least 45 minutes before it collapsed.Quote:
Originally Posted by kup
I wouldn't worry too much, I'll be up at 6 tomorrow checking twitter and email. That 20 % that has been ordered are probalby the super keen 20% as they beat us to the punch. the remaining 80% won't sell as quick, it will still be quick but I'd say there will be at least a few hour window.
It was up for at least an hour before they pulled it... with sporadic orders going though. I guess it comes down what proportion those successful orders were in that hour or so.
To be honest though, if it sells out before it is released in 4-8 weeks time, it is a success. Yet, they're staring at a sell-out in just a day, maybe two... suggesting just how much more they could have been producing.
Because the moment these sell out, toy dealers and ebay sellers are going to be putting up pre-orders for at least twice what they paid. (Punch is rocketed up to $150-200, and currently commands $200-300 on ebay)
I'd much rather see a limit placed on these as Paulbot suggested. 2 or 3 each would cover people here, and would allow more fans get them at the already inflated price, instead of missing out to toy dealers who've bought 10 or so (whatever the limit is).
that idea has merrit but the amount of money that us sydney siders are saving with a group ordre is quite significant. one at a time would make it hard to justify the postage expense. At the moment, I'm ordering 9 which will mean that the $20 deposit I asked for should cover most of the local postage as well, if not all of it.
the club doesn't have a POL, so seperate orders woiuld most likely be processed seperately.
Yeah, I know... it'd suck for anyone outside of America... but then so does everything else they charge us for. I was just thinking about the cost difference people here and there would have to pay if they miss out on the pre-orders, thanks to too many toy dealers buying up big (like they did with Punch - it would have given the sydney people for that one, a better chance at getting one under $200, even if it meant paying a little more for shipping).
Indeed the saving on postage is huge, despite the fact they will always overcharge us on it. But the fact of the matter remains that this is a Transformers Club, with a paid membership, so I think it's fair to assume that members should be able to get first dibs.
I don't want to be all elitist here and I have no problem with the ordering for others that aren't club members at all, but the exclusive toys and stuff are there to promote the club and make it seem like that joining the club is a good thing. Just making the toys a limited run just makes TFCC another bunch of guys making Transformers, although these ones are licensed. And considering how after they have sold out on the club shop, I will eb able to go to BBTS and get some, kind of defeats the purpose of having the club a bit doesn't it? Just like how they release the Botcon comics afterwards with extra stuff after the Botcon! Shouldnt the CLUB maga have all the good stuff? not the one released after? Anyway, getting a bit off topic here. Sorry.
Currently that's all they are really, as the magazine is somewhat poor, the messageboard very poor and their member auction site was full of KOs when I last looked. Not very good for an 'Official club.'
In a perfect world, Paulbot's idea would be there and since they are pre-orders the option to combine orders would make life sweet.
If I miss out, I will definitely be sending off an email voicing my ... disappointment.
Wonder if it's worth it to sign to get Runamack as well.
Definitely. It's one of the reasons I joined this year.
I definitely want it, but I gotta go through the ball and chain for it. Can't get membership atm, problem with their system.
"We are busy updating the store for you and will be back shortly."
Yeah in my idea you wouldn't pay postage until the end, or it would be reduced rate based on the total you eventually order, as you are adding to an open (pre)order. But in the ideal world international shipping would be cheaper too.Quote:
Originally Posted by Tetsuwan Convoy
And that's my concern with the current "get in-get as many as you can" approach, and the artifical demand it generates. I think every member should be able to order at least one, no matter how they work it out.Quote:
Originally Posted by Tetsuwan Convoy