The second toy is starting to arrive at American homes - Nacelle.
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The second toy is starting to arrive at American homes - Nacelle.
I just received Nacelle, and gosh darn it but I'm in love with her
I didn't know she was female - if I'd known about another female Seeker I might have considered grabbing her to go with SlipstreamQuote:
Originally Posted by reillyd
He's not.Quote:
Originally Posted by BigTransformerTrev
the rear fins are mis placed as well. the left fin is on the right leg & vice versa.
In jet mode the rear fins are upside down
Damnit!!!!....
Nacelle arrived today... and I got the screwy version where the main wings don't flip upwards.... (Joining connector on the wrong way)
ouch! :(Quote:
Originally Posted by Krayt
I thought that was the case.Quote:
Originally Posted by fatbot
Its Nacelle ..... not Narelle. ;):p
funpub for the win!Quote:
Originally Posted by Krayt
Sending me a new one, letting me keep the old!
Goal!!! :DQuote:
Originally Posted by Krayt
Wow - thats like the nicest I've ever heard of them being to someone. Like...ever!Quote:
Originally Posted by Krayt
Quote:
Originally Posted by BigTransformerTrev
Definitely don't often hear those four words uttered together in any combination! Did you have to pay for shipping?Quote:
Originally Posted by Krayt
they haven't mentioned shipping... maybe they just tape to #3...Quote:
Originally Posted by SuspectimusPrime
Odds are that they will charge you for shipping (from your card on file, like they have done to people who didn't pay enough for shipping), or they will forget to send it... and you'll spend the next couple months convincing them that they promised to send it.
I know it is not your fault, but I'm amazed at how easily they were willing to send out a replacement (they shouldn't have too many extras yet, as the first two are the ones everyone pays for... it's the 2nd and 3rd pairs that drop off in numbers as less people pay the later instalments), and not get you to post back the other one.
I guess on the balance of it, it would be cheaper for them to send out a second one (I assume you had to send them photo proof), than paying for the additional postage of the faulty item back to them.
(hehehe... if they had asked for you to post it back and they were going to pay to you to do it, I would have seriously considered over-charging them about 50% like they do to us, and say that you were using their International Postage policy :p )
If you paid the extra for insurance at the time you paid for the subscription they should send you a new one as that's the point of the insurance.Quote:
Originally Posted by Krayt
Isn't it Postal Insurance, like damaged or lost in transit, not insurance for the toy itself?
(I've never bothered with it, as they charge enough for just regular postage)
I was under the impression it covered lost postage and defects in parts. I can't remember how much I've read the fine print, I think I looked at it for SS1.0.Quote:
Originally Posted by griffin
I don't think anyone should be paying for insurance over defects in parts. Consumers purchase a product under an assumption that it's a finished product.Quote:
Originally Posted by UltraMarginal
I'd separate the issue from if it was a broken part of a fragile toy, where I might expect to pay for shipping of the replacement part.
Hmm, I remember reading something at the time about them not supporting returns or replacements if insurance wasn't purchased.
perhaps it's something worth looking into. just what does the insurance cover.
Or more importantly, what does their interpretation of the Insurance cover... because there is no debating them on something they don't understand, or want to understand. :mad: :rolleyes:Quote:
Originally Posted by UltraMarginal
I finally got around to get to the post office and picked up my Nacelle, and I can see why they are retiring the mould... not because they want to, but because the mould is just worn out. The wings on mine pretty much fall off when you pick up the toy, so it makes it very difficult to move the connector with the wing... and that's only if the wing connectors were attached properly.
Both wing connectors of both Nacelle toys that arrived (one was for Sinnertwin) have them attached the wrong way around (or on the wrong side... I'm not sure). I didn't even know that it was a problem until Krayt mentioned it... and if it is this common, they may have probably run out of spares already as the Americans were getting theirs 2-3 weeks ago. (or FunPub are fixing them as they come back, and then sending them out to other people... because it only needs the pin knocked out from the back and then turn/swap around the connectors)
I will have to take some photos and post them up.
Sounds similar to issues with Gentei Thundercracker and Skywarp, although they repaired the mould for subsequent uses (e.g. Generations Thrust, Dirge, Thundercracker). Do the launchers stay pegged into the arm holes okay? Cos the Gentei Seekers' fall out really easily.
To save me posting photos here, this is someone posting the comparison images on TFW.
All the photos I've seen so far have them mis-assembled. If that's the case, I guess it doesn't surprise me that FunPub didn't make an announcement, and are just doing exchanges on the quiet.
Did anyone here get them assembled correctly?
At least it can still transform and display in both modes without anything obvious standing out, but you just have to remove the wings like Gen1 seekers when transforming it.
Oh, and noting that the rear wings are swapped around as well on everyone's Nacelle, which has the bigger half at the bottom instead of top (like tail fins) but it isn't as obvious unless you know about it.
(those are also requiring a pin removal if you want them swapped over)
Talk about me being late to the party... and I was the one who posted the news here first about this toy being the second figure this year. :o
Looks like Gen2 Starscream will have the same problem, based on a sample that came out of Asia earlier in the year. :(
After having some experience with pin removal from toys at the Custom Classes at BotCon, I'm prepared to fix the wings myself if FunPub doesn't want to do anything on this one or Starscream later in the year when it ships.
Hmmm... interesting seeming my "fixed replacement" Nacelle is already in the mail
I finally got to the end of reading that TFW topic and saw your post there. I wonder why they are posting one out to you, but nothing was mentioned from any American getting one sent to them.Quote:
Originally Posted by Krayt
And yes... it makes you wonder what they are posting to you if all have this construction error.
Maybe they are indeed having someone fixing the toys themselves, and sending them out to people. (and I would guess that Americans would be asked to post theirs back, which would be cheaper for FunPub to cover the cost)
And if they are fixing them all, they are probably won't send out G2 Starscream until after all of them are fixed.
(moved these posts to a new topic, as it has generated significant interest, and I think future Subscription toys can be separate news topics... leaving the toy leaks and promo reveals to the old news topic)
Maybe I'm the only one to just ask nicely instead of any attacking/blaming/etc....Quote:
Originally Posted by griffin
Or maybe everyone is just too lazy....
This was the entirety of the communications needed...
And i had only heard about the figure arriving, and tail fins Switched. Hadn't heard any reports of main wing issues. Maybe it is only half the batch or something that's wrong.Quote:
Hi Krayt, you will need a new figure sent to you. We will not ask for your figure back since you are in Australia. We will get a good figure replacement to you. Thank you.
Angie
On Jul 13, 2015, at 9:44 PM, Krayt <krayt@krayt.krayt> wrote:
Hi Guys,
I've just received my NACELLE figure here in Australia, and it has been put together with both of the wing hinge backwards. This means that the wings can not be rotated the 180 degrees into robot mode as required. I'm wondering what we can do about this.
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Thanks,
Krayt
No one who got theirs on TFW have said that it wasn't assembled incorrectly, which I would have seen at least one if this was a random thing.
The disappointing thing is not seeing any mention of it from FunPub on the Club website, or their facebook page or twitter.
hmmm, that's a bit of a dampener on an otherwise good day.
Buuuut, in the grand scheme of things it could have been worse
:)
Only logical conclusion is that FunPub gave the wrong assembly instructions to the whole factory. However Krayt got an factory worker who wasn't paying attention and misread those instructions.Quote:
Originally Posted by griffin
Double negative = positive ;):p
The photo I sent to FunPub of my pair... with their BotCon 2007 Thrust at the bottom for comparison.
http://toycollectors.com.au/nacelle1.jpg
Now to see what they say to me.
Yep, just checked out my Nacelle as well. And they have put them on backwards:( , not only that the wing keeps falling off and the missile that pegs into the left arm is very loose and falls out as well.:rolleyes:
I have a problem with my Nacelle, and left a message a couple of weeks back using the online form. Never had a reply. Does anyone know of a contact email I can try instead?
I've got the same problem, wing hinge on wrong side and tail fins upside down.
I used the site form on Friday night don't expect to hear anything till next week, I hope something comes of it.
I got responses from these email addresses 18 months ago when I made enquiries about Rampage:
admin@funpubinc.com
admin2@funpubinc.com
karen@funpubinc.com
I sent a message through the website on friday as well (which was before their Friday started), but no reply before the weekend.
Not only does my Nacelle have the tail wings reversed but it also has two right forearms :( leaving a big gap on the outside of the left arm. I contacted funpub about two weeks ago about it through their customer feedback link (the one they ask you to use) but have not heard anything back :mad:
@Krayt just wondering which email you used? One of the ones above from SuspectimusPrime?
BTW I asked nicely too! :p
Admin@ was the one i used.... and was only 13 hours before i got a reply...
Actually, just noticed the addresses are funpubinc.com....
My bad. Sorry about the domain guys. Fixed my previous msg.Quote:
Originally Posted by Krayt