Originally Posted by
Krayt
I want to point my 2 cents in here because I'm getting really annoyed by how this thread is going...
TLTC is NOT a shop. TLTC is NOT an online business.
Wait, what did he say??...
As a Melbournite, I'm one of those that has gone and picked up orders. It's not a shop sitting in a center doing heaps of business. It's not a massive online ordering centre like Amazon churning out deliveries.
It (i may be wrong from here... but may be right) is a guys side business that he processes deliveries in and out when he gets the stock, and when he can. What makes me think this? Well in the old days didn't we pickup from his wife at her workplace? And my last pickup had to be arranged after school pickup time, and his kid was in the car as he pulled up. He goes in, tells me he is there now, and brings out my stuff.
TLTC is exactly that... a Little Toy Company. The guy sources from Hasbro Asia, waits for the container to ship by sea, and delivers once they arrive. There isn't a heap of employees dealing with the deliveries, and there isn't a guy sitting there all day doing nothing.
So the guys at work, not reading TLTC emails or FB, but after work and after he gets to TLTC or home or wherever, FB queries are answered pretty quick and another heap of stuff gets boxed up and shipped out.
So please guys, I know the answers are sometimes short and slow, or updates aren't when we want them to be, but this guy hasn't gone bad, and many of you are just hurting from past experience with other sites.
So do your research, understand what the business actually is, and have faith. It's only when TLTC has faith that we want what we have ordered, and we stick it out that this works. If everyone panics and demands refunds, he's out of pocket on the refund and stuck with excess stock to move coz it was in transit and already paid to the supplier.